Simms Chevrolet Co W Vienna Rd, Clio

Yes, with these gas prices, I traveled over 50 miles for impeccable service. Well worth it. I read prior reviews and made my decision to choose Simms Chevrolet for my car repair service. I followed my gut and I was right! This is, hands down, the best service I've ever had...and I've taken vehicles to places near home but it was not like Simms. Courteous staff, at first phone call! Each person communicate well, warmly and with class. The body shop is very professional, repaired it to perfection... excellent work. While other place placed a 4-6 weeks wait on certain parts, I waited for much less time. I felt confident during this entire experience as each staff helped me feel at ease.

bought a brand new truck from Richard Centilli. unbelievable service. such a awesome experience. The entire Simms crew were great to work with.

Bruce Simms and Mark Zerka were outstanding throughout my entire process. We ordered the vehicle back in October of 2021 and they updated me every step of the way whenever there was new information about the start date of build, delivery date and even had a driver come to our home for us to sign paperwork and deliver the vehicle!!!! This is our third vehicle purchasing from Simms Chevrolet in Clio. Won’t go anywhere else!

I appreciated the time and service my sales person Elijah provided in finding the right car for me. The staff was professional and accommodating to my busy schedule, and made the process of my purchase easy and enjoyable.

Charged full price for incomplete work. Agreed upon $650 for 4 ball joints, 2 joints, and rear pinion seal. Provided my own parts, admittedly some were not an exact match so had to run up to exchange them out. Got called about the pinion seal not fitting and they already put it back together before I could bring a new one. Still got charged for the pinion seal work despite not actually getting a new seal. Was told every which way that they wouldn't discount the labor on the seal and I was already getting a discount on all the work down from $850. We never discussed a discount from that amount, it was agreed upon immediately at $650 with the mechanics. Very disappointed, been bringing our vehicles here for years

Not only did a great job fixing my car, but contacted a couple weeks later about touch up paint they couldn't provide at the time, but gave it to me free of charge when available.

Great parts department, very helpful and actually had the replacement key I needed for a 2011 Cruz. Even told me how to program the new key which was nice.

I had a wonderful experience purchasing my new Chevrolet Blazer. The process was stress free and pleasant. Michael Diener was very thorough and knowledgeable. He helped me find the perfect vehicle to suit my needs. This is my first purchase from Simms Chevrolet and wont be my last! I highly recommend this dealership!

I was recommended to Simms and to my salesperson by family, and I have already referred more people to Simms. No one was pushy, everyone was down to earth and helped me out a ton when buying my new Blazer

Nick was extremely helpful and made purchasing my first car a very smooth process. I’ve already been recommending him to friends and family.

Steve was wonderful. Really good to work with. Honest and helpful.. We would for sure buy a car from him again.

Simms always goes above and beyond in the service department, from making sure I have a ride, returning my car to my place of work and taking care of all my service needs from oil changes to fixing an elusive noise that drove us both a little crazy, but they figured it out and took care of me throughout the whole process, I Definitely recommend them!

Dan H. is the best.... Only place in Michigan to get a new or used Chevrolet!

everyone is willing to go out of there way to help and explain exactly what going on with your vehicle. just over all a friendly experience.

Elijah McIntosh was a pleasure to deal with. Polite, professional and a great communicator with timely follow up. Thanks!

I got a really good deal on a used rendezvous. People there are really nice and helpful. They made our experience there very rewarding. If you're looking for a great deal with great service see Floyd.

Chad was very willing to work with us on finding the problem with our vehicle.

Great place for service and the help are excellent to work with will continue to use them.

Mediocre service. It's the only dealership that I went to that no one offered us any water or coffee or anyting. I had to sit there and wait for my appointment which was fine but not one person asked me if we needed any help or anything or if there is anything they could do. I finally asked somebody if somebody could start the paperwork for us.

I brought my 2018 Traverse in for service on 9/9/2020 because it was giving me the error message of shift to park. I was having to turn my vehicle back on and go through all of the gears to get the message to go away. They suggested replacing my shifter and the harness at $260.00. I did not approve for the work to be done at that time and asked for the GM part numbers to do a little shopping around to see if I could get the parts at a cheaper price. On the GM parts direct website I was able to find the shifter for $73.31 instead of $118.75 and the harness for $7.89 instead of $12.75. I called back and spoke with Bruce to let him know of this and I had hoped since this was from a GM website they would honor this price. Instead he said to me " Okay well just button it up and pull it around front." I felt like this was poor customer service. I am a very loyal customer. I have purchased two vehicles: 2008 Cobalt and 2018 Traverse. I have never been late on a payment, I bring both vehicles in for routine maintenance to be done, and I have used the body shop quite a few times. I was dissatisfied to say the least with them. After 12 years of dedicated service I thought a return customer would have been given better service than this. Whenever, I borrow a loaner I always return it with more fuel than what is was loaned to me at. Jerry is definitely missed in the service department and this makes me want to take my business elsewhere.

Loved that they could take me home, and pick me up while my vehicle was in for service, as I did not have a ride and had a service contractor coming out to my house and needed to be home.

For most people, Including me, a new vehicle purchase can be stressful (they're expensive). The sales staff at Simms were friendly, courteous, and helpful! Thank you, Steve, and the rest of the group there that worked with me and made the process more comfortable! I love my new Trailboss!

My 2021 Z71 Silverado with 13,381(5.3L ECOTEC3 V8) miles took a dump in Frankenmuth(we live in Sparta, MI)... Rough running, ck eng lites, etc(Valves, rods and head gasket fail). Clio Towing ( quality comp) towed to SIMMS Friday night(24 Sept '21). That following Monday morning(27 Sept) Chad Vanderpool(Serv Dept) called me and we went over my whole ordeal- What happened, where I live, transportation, parts, warranty, loaner vehicle, etc. He did what he could to assist, he did a good job at keeping me informed of the trucks status. We now fast forward to 7 Oct '21, with the truck repaired and a driver to come get me in Sparta. I picked up the truck, we went over the repairs and I even spoke with the technician, Ron Roznowski... Very professional and he explained what he did and said IF there are any more issues give us a call..BUT you should be good. A GM ISSUE THAT MAY TURN INTO A RECALL BUT... Hats off to Chad V and Ron R. AWESOME JOB

Dan was able to make us an irresistible deal on leasing a truck and buying a car at an awesome price! My husband and I left Simms with 2 brand new vehicles!

Excelent customer service, Simms went over and above to price match all oem replacement parts that our insurance was not willing to cover. The body shop repaired the damage parts that were repainted matched so well it looks better than when purchased brand new. I would refer anyone needing paint work to go straight to Simms dont bother with the rest. We are pleased beyond words can express. Thank you Simms. I will refere anyone that needs paint work or body work to Simms striving to be the best

I have to say Simms has always done a great job on my car. Always. But I have to say Jason I believe the tech manager was amazing. He couldn't have gone farther out of his way to explain to me what I needed to now. Let alone working on my vehicle. Thank you so much Jason B For taking time out of ur day to be so helpful and so professional and help me with what I needed. I wish there were more people out there like you. 110 percent for Jason and Simms Chevrolet.!!!!

Turned in my leased truck here. They took it without pressuring me to buy something else. I did look at a few used cars there and the prices seemed to be pretty competitive. I'll definitely go here when I'm ready to buy something new.

I took my car to Simms to have it repaired and it turned out better than expected! I’m so happy with it. Also, they had my car for only 72 hours - quick in and out

Eric in the sales department always gives me 110 percent has a great attitude now's what he is talking about and I trust him and the guys at Simms. Ty Eric for going out of your way to make me feel well oriented in the part that I'm getting and why I'm getting it.. Great job my friend.!!!!

Salesman very unreliable, gave us the runaround and lied. Set test drive apptmts 2x & took off work, only to be told last minute that the vehicle needed a repair. Didn't return calls (salesman & mgr) & each time we got them on the phone the vehicle supposedly was still waiting on svc. This went on for 6 days and we asked to let us know as soon as it was available to see because we were ready to buy....cash. They finally got it in for svc (supposedly), then 2hrs later the salesman (Aaron) calls and says he went for lunch and when he came back it was out of svc and already sold.....yeah right. And if you believe this I have some swamp land I'd like to sell you! Will never consider a purchase here again....ever.

Great service. Did not feel pressued by the salesman. He was very helpful and straight forward. Would purchase another vehicle from this salesman.

My experience was great. Service on oil change was quick and easy. Personnel great as always

A great family owned small town dealership with very friendly knowledgeable employees who strive to go above and beyond.

The staff at Simms have earned my seal of approval. Very friendly and knowledgeable. They have earned my business and gratitude!

The body shop is friendly, helpful, courtesy and sincere. They do a fantastic job on your vehicles if in a car accident.

Was looking for a vehicle found a nice jeep. However was basically pushed aside for a higher end sale. Will not be back

Beautiful Chev Bolt electric car...my favorite color. Salesmen friendly and respectful... no pressure nor rushing even when a sale was not likely.

I had the best experience I've ever had at a dealership here at Simms. I found the vehicle I wanted online and drove 70miles to Simms to see it after calling to inquire. When we pulled up it was ready for us, sitting at the front doors. We pretty much walked in and were handed the keys for a test drive. No pressure, just a friendly introduction. We asked if they minded if we stopped for food during out test drive; they said it was no problem. We took our time and ate at Applebee's. While dealing with paperwork, another sales person played with one of my kids. Very nice person. Gave my son a hot wheels to keep and had coloring books on hand for him to enjoy. My son really had fun and didn't want to leave. The finance guy was okay, but seemed to assume too much. I was given two approvals through two local credits unions through the dealership, and the finance guy choose the one with the longest payment plan. If I hadn't asked, I wouldn't have been able to choose which I wanted. I don't want to pay for 72 months. One of the credit unions was the one I bank with, so it is more convenient to go with them. Plus they offered a lower interest rate. So I didn't like not being given the option much as I'd rather choose my payment terms. I guess most people choose the longest possible payment plan as illogical as that is. I plan on paying mine off in less than two years. They do try to sell GAP insurance and warranties by giving the monthly cost, not total cost. If you ask they will tell you total cost . That's annoying to have to ask but again I guess most people don't. GAP was offered at $750 total where as my car insurance company charged me $2 per six months. I didn't feel judged for not picking to have all the extra add-ons. I didn't get a warranty or anything. The car was stated to be certified used after passing all the Simms inspections. So that must be good right? Later this was important as two days after getting home, I found leaking fluid underneath. Simms paid to have the leak fixed at my local shop. I paid and they reimbursed via check. That was nice. Over the first month I kept receiving stuff from Simms. Like thank you cards and such. They even sent a year calendar with our photo that is magnetic to go on the fridge. So overall I got a good deal on the vehicle I wanted and didn't feel uncomfortable or lied to like I have at other dealerships. I'd go back to Simms if they had the vehicle I wanted next time.

What a Great place everyone there was so helpful and friendly. I highly recommend this dealership

I check Simms dealership website often to look at inventory I was in need of an oil change and liked the price on oil Change and rotation. I may have found my new dealership for servce

My salesman Aaron Adams always does a great job!

I wanted to comment on the very professional service I received while having my truck worked on. I was informed the whole way and treated very nicely. My truck was even delivered when short on drivers. Thank you so much Layna!

My wife and I purchased our 2019 Chevy Traverse here and had a less than pleasant experience. We drove from Grand Rapids this dealership. After we got there and the sales man went over the paper work with us. We then waited over an hour to go through the financial portion. When we were finally done and we were ready to leave we were not able to bring the car with us because it needed to get new tires, but for the two hours we were there and made it clear we wanted the vehicle it was never sent back to get the tires, making it not possible for us to bring home. The sales man also said he would was going to try to buff out some of the scratches since there were so many, and also clean off some sticky residue that was on the center council which neither of those were accomplished. When we had the car delivered the next day I went to put my daughters car seat in and noticed that the seat belt receiver did not work at all. I call the Simms dealership back about the safety issue with the seat belt and was told there was nothing they were able to do about it unless I bring it back to them, which is a two hour drive. I ask if he could talk to his manager and get back with me for options. No one got back with me, so I decided to bring it to a closer dealership in less than a week. After they looked it over I was told that it had two bad seat belt receivers, a bad strut, and both rear tow links were shot. They also told us that it was still covered under manufacture warranty which the dealership neglected to mention making this a more stressful process. So not only did the salesman not keep his word on fixing the minor issues, but he also lacked the proper knowledge of the vehicle for selling. But worst of all is the mechanics are not doing proper inspections of the used vehicles they are selling. Would not recommend.

I would like to share my recent car buying experience at Simms Chevrolet. My Salesman Elijah McIntosh was "hands down" absolutely the BEST!! Elijah I am most grateful for your patient demeanor, extensive expertise and apparent dedication to your Customer's needs and the vehicles that you sell. Thank you so much for answering all of my questions truthfully, and making a somewhat difficult and often complicated process so much easier. You are the epitome of what a Car Sales Associate should be. Please be assured, if I have any acquaintances looking to buy a new vehicle in the future, I'll be referring them to Simms Chevrolet, and telling them to ask for Elijah.

Another great experience at Simms. Nice quick oil change and tire rotation along with detailed multi-point inspection. I will now be leasing our next vehicle through Simms.

Bought a car for $25,000 and have had it in three times in the first two weeks for the same tire. They continue to keep plugging it when it clearly isn’t working. We even purchased the tire package during the buying process yet we can’t seem to get them to just put a new tire on the car.

Simms got me right in to fix my issues with my car. Grant worked really hard to ensure that I had a loaner vehicle since there was so much work that needed to be done. He explained what was wrong with my car and what my options were.

I took my vehicle here to be serviced. Not only were they able to fix my car, but they even provided a loaner for the interim. To some this may seem normal, but at the time we were facing covid restrictions and chip shortages. Finding a service provider with a loaner available was a feat in itself. I called 6 dealerships before simms, because they were closer to my house, and all of them made it seem impossible; except for simms. The lady simply said this is going to be difficult on my part, but I will make sure you don't go without.

Charged for remote battery and didn't receive battery. Showed the Service Tech the remote was still not working. Service Technician wanted me come in for another day to fix issue with the battery. I shouldn't have schedule time again for work not completed. Simms also does not honor my Cadillac warranty. Doris Fogelsonger

Hands down one of the best buying experiences I have had. From the time I walked in the door everyone was welcoming. Mark helped find the car I was looking for while Nick handled all of the buying aspects of it. When it was time to sign paperwork extra time was taken to help me look at all options. I recommend anybody looking for a car new or used to visit Simms.