Round Rock Honda Service Department N Mays St, Round Rock

I worked with a gentleman named Joey. He was amazing to work with. Extremely hospitable and respectful. He respected my space as I still socially distance. I got my appointment quick, and showed up at lunch time to drop off and was in and out in 20 minutes. I checked in my car the day before my appointment which was at 1:30 pm. I ended up getting a call telling me what was wrong with my car BEFORE my appointment time even began. We agreed on the repairs and Joey told me he would take care of it. Two days later I got a call that my car was ready for pick up. I went the next day to pick up at lunch time again, and once again I was in and out in less than 20 minutes. My wife drove the car home and said it drove better than it has in a long time. Very happy with the service. Will come back for future repairs/oil changes etc.

Took my 2019 Honda HR-V here for service for the first time as I just moved to the area. The service I received was excellent and informative. The staff was also very pleasant to deal with. I'll be back

Everyone told me buying a Honda would be the best experience. They were right. The guys in the service department and the service manager are wonderful. I had an issue with my car after I bought it from the used car department. The service manager was very very understanding and they fixed my issue for free. They don't even do loaners but they found something I could drive while they fixed it. Joey, Jeff and Greg are all awesome. I'm so so happy I bought a Honda. The customer service was top notch and so so wonderful. O cant say good enough things. I'm so so so greatful for them

I’ve been servicing my Honda at the Round Rock Honda ever since I purchased it in 2021. I have always had excellent service and appreciate the complimentary Uber rides. Special thanks to Anthony who has assisted me multiple times with my unusual car issues. They have always been solved promptly. I’d highly recommend Round Rock Honda’s service department.

It took a little over two hours for B1 service-oil change, change wiper blades, multi-service check and tire rotation. Not super fast, but not bad considering the time of day. Waiting area is spacious and clean. Nice facility. Best of all Fox News was NOT on the TV!!!

My CRVs metal pan (splash guard) came halfway unattached while driving on I35. I was pretty rattled by the time the tow truck driver and I met at the service center. My car was checked quickly, the part was in stock, and I was able to pick it up before close of business the same day. The price was even really reasonable!! I live about an hour from this center, but I work close by. I plan to use this center in the future for my maintenance needs. I was absolutely blown away.

I’ve always been happy with the service I receive from the Round Rock Honda service department. I’ve owned 7 Hondas and serviced them all here. Quick customer service, honest employees, fair prices and Kelvin Watkins is what keeps me coming back. Keep up the great work!

Multiple system alert lights turned on after I was having to pull over many times for ems vehicles, I took my car to a Honda dealership closer to me in Austin and they tried to tell me that running diagnostics wouldn’t be covered under warranty and that they wouldn’t be able to have someone look at it for a few days and didn’t offer a loaner car for when they would have my car. My car is a 2022 and I’ve had it for 6 months there’s no reason for multiple alerts to be set off from pulling over for ems vehicles so I reached out to Trish (who sold me my car) and she connected me with Jeff in the service department. Both Jeff and Ray were very helpful and made sure my concerns were addressed and provided me a loaner car, it turns out there was a system issue and it is all covered under warranty. I will gladly make the drive to Round Rock Honda anytime I have an issue or due for regular maintenance.

Round Rock Service has become horrible. We spoke to someone named Anthony and to a female employee that were rude, mocking when we tried to speak to them about our previous diagnostic from a few months ago. We wanted to discuss the work that we wanted to have done and they were completely diss interested in speaking with us and acted like they were doing us a favor for even looking at our car. We have a Honda Odyssey and I’ve been Honda owners for over 23 years. I have visited many Honda dealerships to have my cars serviced and I’ve always had an excellent experience until now. The unprofessional behavior of the people that work there is hard to accept. Whatever happened to being polite to a customer and trying to help them? It appears that this Honda dealership needs to take a look at their staff, their policies etc. if I can’t find a decent Honda dealership in my area to service my vehicles, I will certainly rethink ever buying a Honda vehicle again.

I’ve had the most wonderful experiences at Round Rock Honda. I initially called with questions regarding the Federal Emissions Warranty (check it out) and whether my vehicle qualified. I just moved from Hawaii and shipped my vehicle. I was put in touch with Joey Gonzalez and he was happy to assist. I was impressed with his ability to answer questions and eagerness to seek help/answers from superiors if he wasn’t sure of something. He went out of his way to ensure the needs of my vehicle were met, while navigating a third party warranty, and the Federal Emissions Warranty with Honda directly. We had some instances of phone-tag, but this guy is busy so it was expected. I never felt like my car was in the wrong hands or like I was being misled or given wrong information. Aside from Joey, the rest of the staff was attentive and I didn’t have any sense that they offer service below what Joey was exhibiting. I really appreciated the Uber service that they provide. Much better than a courtesy shuttle. Rides to my house and back to the service center, ~20min each way, we’re seamless and time efficient. The coffee machine in the lobby was impressive, the closest I’ve seen to a robot barista and the coffee tasted just as good. Be sure to grab one while waiting for your Uber. All and all, my experiences were great. I would definitely recommend Joey to anyone looking to service their car with Honda. Will return when issues arise. 🤙🏽

The representative that took care of me did a fantastic job. He was very courteous and pleasant to talk to. Every question I had he knew the answers and was on top of every issue I had to discuss concerning my vehicle.

Juan was very helpful. He checked my last service and discovered I’d already had done part of what I had scheduled to do. He caught it for me. So grateful. He’s very attentive. He got me finished and out in good time.

Always had my vehicle serviced at Honda, and as long as I own a Honda I will have my vehicles serviced here. Exceptionally friendly service, went in for an oil change found a recall and was able to fix it that was convenient for me and now my car is running like brand new all over again.

Excellent service by RR Honda. Marcela responded all my issues and did 20k service. Also did check any recall pending for my vehicle. It’s overall good experience. I was with RR Honda last 4 years . Thanks!

It took around 90 minutes to complete the service, just like they said it would. I waited in the lounge area which is clean and equipped with wifi, coffee and some treats. I was able to do some work. Came with a free wash, price wasn’t too bad, fair for a dealership service department.

Excellent services. They made a car-broke-down-and-don’t-know-what- to-do-disastrous day so much easier to deal with. Service technician/agent, Chris, was wonderful and professional. Now I know why “Texas loves Honda”.

I have used Round Rock Honda Service for over 4 years. They are always professional, thorough, friendly and I trust them. My CR-V runs like the day I got it.

The service was AMAZING!!! Our service tech, Laci D. took such good care of me. Laci got us an Uber to go have breakfast. This is the way service should be done. If you have a Honda, this is the only place to go. Ask for Laci. She will take exceptional care of you and your car’s needs. Jay M.

Took my CRV in for an oil change and standard maintenance.Very fast service. Nice waiting area with work stations. Friendly service. Good coffee :)

I have been bringing our Hondas to Round Rock Honda for 21 years. This is the first time I have had the pleasure of working with Jose Gonzalez. Joe’s communication skills are second to none. Hope you will give Round Rock Honda a try.

I made an appointment and decided to drop my car earlier… no issue at all. They even offered to start working on my car and left with it moments later. Would definitely come back to service my car.

I’m always pleased with the services I receive at Round Rock Honda Service Department. The service advisors are always very professional & friendly when taking my vehicle in for maintenance when it’s due. Juan & Lacci were both attentive to my needs when getting the maintenance done.

The Round Rock Service Department did repairs on my car following an accident. My advisor, Joey Gonzalez, kept me informed as the repair process progressed. I appreciated his great customer service!

Great place and attention to detail. Kelvin was my service advisor and went above and beyond to fulfill my request and make sure my car was in good condition

The staff were super friendly and accommodating. Joey helped me get the clutch repairs I needed for my vehicle and made the whole process much less stressful.

Drover's side back door not working properly. Made an appointment--very easy. Took it in for service and Brian was very helpful. As usual, not a Round Rock Honda problem, the part had to be ordered. Left the car a few days; no part yet. Waiting for part. Staff was friendly and helpful--Brian especially.

We had First Texas Honda service department check out our Ridgeline due to a recall for a possible problem that could cause the hood to fly open at high speeds. We drive on the toll road daily, so having this checked was important to us. We made an appointment and they stuck to the schedule exactly as they told us before hand. We were fortunate to not have the issue, and were able to pick up the truck the same day. They performed a few additional checks for us, and there was no charge for any of it.

I have used Round Rock Honda Service for over 4 years. They are always professional, thorough, friendly and I trust them. My CR-V runs like the day I got it.

Always very professional. Completed the oil change quickly and was able to pick up my car in no time. I also love how they wash and clean the car.

Excellent service by RR Honda. Marcela responded all my issues and did 20k service. Also did check any recall pending for my vehicle. It’s overall good experience. I was with RR Honda last 4 years . Thanks!

Everything was great with the service, however the tech who worked on the vehicle left oil stains on my driver and passenger seat, in my brand new vehicle.

Got my 2014 Honda Odyssey maintenance for an upcoming winter trip. Transmission fluid change, alignment, new brake rotors, etc. All services done quickly and well. Not pressure to perform other services and very friendly service writer and follow up. Clean shop and nice folk!

I had my oil changed and tires rotated along with the inspection they always do. i noticed the next day that the cover underneath my car wasn’t secured properly so when i would drive it scraped the road. thankfully they fixed it immediately! Anthony was super quick to fix the problem and very polite and patient.

Great job by the Round Rock Honda team again. I went last week to First Texas Honda (see my other review) and had a horrible experience with Carlos who couldn’t be bothered to assist me at all after I refused his thousand dollars worth of fluid changes and tires that I didn’t yet need. So when my battery died four days after leaving First Texas where my battery passed their inspection, I decided to go to Round Rock Honda. I pulled up and the difference was already clear. No one was inspecting my car before even saying hi so they could sell me tires like they did at First Texas. The tech asked me what was going on and sent me right over to Juan who had more experience with my issue. Juan explained the issue, got it fixed and had me on my way in less than two hours. Everything was done in person, compared to First Texas where they couldn’t even bother coming to get me in their own lobby they knew I was waiting in. I’ll never return to First Texas Honda. If you want an experience where they try to sell you on things you don’t need and then basically ignore you if you say no, then feel free to go there. If you want real customer service then come here to Round Rock Honda. Even if it’s a further commute, it’s worth it!!

It’s always a pleasure to take my CRV for service. Kelvin did a great job!

Joey G in Service was exceptional helping us get our windshield repaired promptly. His communication with us was also very good.

From arrival to departure, my experience was warm, accommodating, friendly, caring and the long wasn’t long. Everyone was great shout out to Mr. Gonzales who went beyond to ensure I was very satisfied customer in which I will return & recommend others !

The repair was completed in a timely manner but my car is still making a loud noise and when I read the receipt the representative that handled my car stated that recommended to address but I declined and I was never asked about it.

Always a please working with Ray Costello. Even though he wasn't going to be in, he made sure to have Raul take care of my grandson. And as usual, you were prompt, efficient and affordable.

Juan Cisneros service adviser is an excellent employee of Round Rock Honda! He takes care of your needs with professionalism! Many kudos to you Juan!

Joey was great to work with. Had my oil and tires rotation and wash. He called me with recommendations for my next visit with no pressure.

I scheduled to have my car repaired because something was wrong with the fuel door actuator. I was fortunate to work with Joey Gonzalez. Not only did he attend to my car immediately, he helped cut my appointment time by two hours. I think I was there for 35 minutes tops when I was expected to be there for ~2.5 hours. Joey also helped save me money on the whole repair. It was a great experience all around and I would DEFINITELY recommend around Rock Honda to anyone looking for great service and speedy deliverance. Thank you, Joey!!!!!

Brought my car in due to one tire always being 'low' every 3 to 4 weeks. After four times of this, I was able to have the time to have the service tech look at the issue more thoroughly. Chris Z. offered good customer service, kept me posted especially after finding the issue was a pinhole in the tire. He quoted me the price ($262 OUCH) and ran the car through the Quick Wash before sending me on my way. Thanks!

Went because every light on my dashboard was on, the service gentleman ( Joe ) did a great job he explained everything well and did all paprika and contacting the warranty company, no hassle on my end. Great job. But then the next day on my way to work it happened again. And let me tell you Joe and the service Manager got involved and and wow!!! It was expedited and it was simple fix and didn’t miss a minute of work. Thank you Joe. You know vehicles are funny but when you have issues they can get to you. But Joe at Round Rock Honda understood that. When going Back for service or anything else I know exactly where I’m going to at Round Rock Honda , Joes Desk. Thank you

Service performed was excellent. My issue was that the repair estimate at vehicle check in was almost $1000.00 more than when it was scheduled which forced me to cancel the valve adjustment. The estimate was $1644 and at check in 980 was added for valve adjustment. Need to do a better job up front on estimate accuracy.

We had First Texas Honda service department check out our Ridgeline due to a recall for a possible problem that could cause the hood to fly open at high speeds. We drive on the toll road daily, so having this checked was important to us. We made an appointment and they stuck to the schedule exactly as they told us before hand. We were fortunate to not have the issue, and were able to pick up the truck the same day. They performed a few additional checks for us, and there was no charge for any of it.

My service rep, Joey Gonzales was very professional and courteous. He took on the task of finding the problem with my car. He returned calls in a timely fashion, keep me update on repairs and was instrumental in getting my problem taken care of under warranty. He is probably one of the best service professionals that I have had the privilege of working with from start ti finish. Joey Gonzales is definitely a tremendous asset to Round Rock Honda. Five Stars. Norris Lawrence Georgetown, Texas

I had two main problems that made my experience so bad compared to other dealerships in the area. 1) The service took away longer time than expected and I had to spend more than a day without my car. My family had so much trouble because of that. Other dealerships in the area give loaner car if the service will take that long. That is not a big of a deal and I'd not have mentioned it in a review if it was not for the next problem. 2) Part of the service was to replace tires and perform an alignment. After taking the car back I figured out that the driving wheel is not centered and doesn't rotate all the way right and left with the the same angle. That really bothered me so much to the point of triggering me to write this review. Now I have to take it one more time there and go through the same hassle one more time.

I went to Round Rock Honda to get my windshield replaced after it was cracked from highway driving. I worked with Juan and he helped to make the process super easy and as painless as possible. Juan definitely made this experience easy and was wonderful to work with. Thanks Juan!

Very knowledgeable and worked with me on which services were recommended or needed. Prices on some services were inflated, which is expected, but others were very reasonable. Overall would recommend for regular scheduled Honda maintenance.

Joey was nothing short amazing. GREAT Customer Service goes a long way. I wish I could tip him. I use to have my Honda serviced at Cleo Bay Killeen. I took my SUV to Round Rock because something just didn’t sit right with Cleo Bay. I’m glad I followed my instincts. He listened and took care of my 2016 when it was due for A4 maintenance. Much CHEAPER and WAYYY BETTER SERVICE! Thank you Joey!

Friendly staff and their waiting room is nice. Only thing that takes it from a 5 to a 4 review is even with an appointment you are waiting almost 2 hours for am oil change. That's a bit steep to wait for something relatively quick to do.

Fully met expectations. We had a check engine light. Turns out it was due to a loose gas cap. They could have charged a diagnostic fee, but didn't. That garners trust.

To tell the true I don’t understand nothing about cars. I did my appointment online. My car was needing transmission service but I did (online) the wrong name. But when I spoke to the associate I told her I don’t need a regular oil change e need the other one. I showed her I still have 20% of the oil left. She said ok. When I went to pay it was $216 for a regular oil change. I always pay $50 at Walmart. So now I need to go back pay more money to get what I told the associate. I know I did the wrong service name but I explained to her what I didn’t want. Seriously $216 for regular oil change?

We brought our crv in for warranty work. The front bumper needed repairing. Service manager Jeff and his team took great care of us and we are very pleased with our experience and the results.

I went to Round Rock Honda for splash shield repai of my 2018 Honda Civic. The service was quick and the price charged was reasonable. The staff was very courteous as well.

Great service as always. Anthony did a great job listening to exactly what I wanted done to our 2020 CR-V EX. Everything was done per my instructions and they were fast and courteous.

Used their service for regular maintenance minder, they are really nice. Good caring and knowledgeable staff / adviser , they give proper estimation, they don't tell story's and charge unnecessarily and coffee is awesome :)

I've changed my review because I have had continuous issues since I got my tires rotated. Been in there 3 times now and still have the issue if not worse. Management failed to tell me before I drove all the way there that I needed a credit card to get a loaner. Eventhough I didn't have these issues before. Pretty mad at the situation and question whether or not I would recommend service here

Set an appointment. Realistic expectations set at first meeting. Real consistent costs. Do the job right. Have a small fleet of loaners if it takes over a certain time limit.

Always very professional. Completed the oil change quickly and was able to pick up my car in no time. I also love how they wash and clean the car.

I only go to Round Rock Honda Auto Service. Everything about this company is 10 plus! Customer service - from making the appointment until they hand your keys back to you, they always have your needs handled. Can’t say enough great things!

Very good service. They communicated effectively on what the issue was with my vehicle. It was repaired in a timely manner and 100% hassle free experience.

Joey in the service center took care of all my automotive needs quickly and courteously. Very happy with the work that was done on my vehicle.

Joey is amazing! I would use this place again just to work with him. He was attentive to my needs for my vehicle and very polite and understanding.

Waited too long for anybody to notice me. Three Honda workers saw me waiting in front of the parts window but they just ignored and carried on having their conversation. The worst waiting area I've seen in a long time. I've been to Virginia and California and more. This place was pretty depressing and lots of people in the room. The parts person couldn't answer the simplest question... I don't know... I don't know.... hmm. How about, 'I don't know but let me find out for you'. Thing called ustomer service?? Very disappointing experience since I just moved to Texas.

To tell the true I don’t understand nothing about cars. I did my appointment online. My car was needing transmission service but I did (online) the wrong name. But when I spoke to the associate I told her I don’t need a regular oil change e need the other one. I showed her I still have 20% of the oil left. She said ok. When I went to pay it was $216 for a regular oil change. I always pay $50 at Walmart. So now I need to go back pay more money to get what I told the associate. I know I did the wrong service name but I explained to her what I didn’t want. Seriously $216 for regular oil change?

Joey in the service center took care of all my automotive needs quickly and courteously. Very happy with the work that was done on my vehicle.

The staff were super friendly and accommodating. Joey helped me get the clutch repairs I needed for my vehicle and made the whole process much less stressful.

Setup an appointment online quickly and was serviced within an hour. Got a follow up call as well. Thanks!

Brian was amazing! He kept me up to speed on everything from the very beginning. Although my car had to be taken to the collision center across the street ( thanks insurance🙄) , I am still very pleased with the services provided here at the Service department!

Very professional staff! I would definitely recommend to potential Honda car buyers because of their maintenances and service.

Experience from the receptionist, to Service Department to the Service technicians is always A+ We love our Honda Pilot and the Round Rock Service Department keeps us running smoothly! They are a company that shows their genuine appreciation for their customers:)

We took our van in for an oil change as well as some glass fox lights to be fixed! Definitely recommend them for their service and thankful they could get it all taken care of for us!

I accidentally made a service appointment with a different dealership with the same name. Round Rock Honda agreed to fit me in. They even ordered me an Uber to take me home, and another Uber to return me to the dealership after the service was complete. I was more than pleased with my experience! Thank you.

I was treated very well here at this service department. They answered any questions I had and if they were too busy to answer the phone always called me right back. They had my car fixed within the next day they even washed it when I went and picked it up. Thanks for everything!!

While waiting for my car to fix, With me is my 6 yrs old son that getting bored & crying wanted to go home. The service advisor name Bryan Leleux offered me if I wanted to go to McDonald’s to entertain my child in their playpen area. He even call an Uber to give us a ride. I really do appreciate you Bryan. Thanks a lot.

Round Rock Honda Service Department wanted to charge me $250 for an oil change and tire rotation. Taking advantage of a women who knows nothing about cars but enough to know that it does not cost $250.

Every employee looks and acts professional. Multi-Point Inspection addresses any current and future issues. Complimentary car wash is top notch!

Its been 3 years I bought my honda odyssey with Round Rock Honda, I had a great experience every time I reach out them for service or any issues.

Great Place !!! Super Fast & Super Nice Employees!!! Nadia took me right in & Before ya know they were done ...WAY before they had quoted !!! Soft & Comfortable Lobby Seats !!! Jennifer the cashier was way fun & cool too !!! Love this Place

Joey was very friendly and helpful. He took excellent car of me and the car was ready when promised I would highly recommend Round Round Honda.