OCCU | Oregon Community Credit Union Commercial St, Salem

OCCU has been a lifesaver for me on multiple occasions. They gave me my first account after homelessness. They returned money quickly when my identity was stolen. They have worked with my disability and are happy to talk to my caregiver on the days I simply can't do it myself. People at the branch are always helpful and kind. I've had small things go wrong, as with any bank. But overall, I'm extremely happy I've stuck with them.

Their banking app is complete garbage. Does not accept my banking information from my account that I tried to link to make my car payments online. Because who doesn't love driving clear across town every month to make a car payment in the 21st century. Definitely going to look into options to switch lenders.

Recieved a loan thru chevy. APR is good BUT full of hidden charges. They tried to tack on $250x2 and $500. They sum it up as other charges for online banking, paperless and other charges. They also are attempting to charge my girlfriend 250 for a typo that the insurance company had done. Had my loan of $88,706 for six months. Every week I get a call or notification that there is something wrong. It's almost 8 hours a week I have to deal with something with OCCU. By far the WORST customer service. It's almost as bad as the people calling you about you vehicles extended warranty scam. I'd be happy to pay more APR for better service. I'm going somewhere else and refinancing. I recommend you do the same..

Was able to go to another lender and get a better rate. Staff at the branch in Salem is efficient and pleasant.

I went in and opened up a new account, because they approved my car loan. Very nice service. Clean, following social distancing guidelines. I switched over from a bank I've had over 5 years. Convienent, and they are open on Saturday's!!!! I was driving 40 miles away for the nearest Bank, that I was using.. I relocated from another State and the bank I was using is more popular up there, than here. I am glad I switched to OCCU!! Thanks for the excellent service. I forgot that guy's name though that helped me.

I'm baffled by so many poor reviews. I've been a member for around 8 years, and have had nothing but excellent experiences. I've set up a business bank account with them, have a personal checking and savings with them, and have taken out at least 6 car loans, 2 motorcycle loans, and a motorhome loan. They are always respectful of my time. Often times I am able to call and have many processes already began before I even arrive. I've worked in customer relations and sales for 15 plus years, and have very high expectations. Salem branch, Oregon Community Credit Union has my stamp of approval.

Got loan through Subaru dealership, loan rates ok, but customer service worst I ever experience. After providing them twice with proof of insurance, they placed Collateral Protection Insurance on my loan and tried to charge me $ 525 to cover their interest, in the past two months, It made no sense. When I called rep was rude and belligerent. When Geico faxed insurance proof, they still didn't remove CPI. Also, first bank I ever dealt with that had huge $ 275 prepayment penalty and also $ 275 penalty for changing from e-statements to paper, funny since they send me statement in mail when I am on Autopay. Which they screwed up the first month also.

I checked my account to see that they had added almost $3000 to my loan. They said it was because I did not provide proof of insurance on my vehicle. The vehicle was fully insured the same day I bought it. I went back and forth with them for almost 2 months trying to get them to acknowledge one of the many emails and faxes I’ve sent with proof of insurance documents. I finally got ahold of someone who remedied only part of the situation. I am still waiting to hear back from them but I’m afraid that I am going to have to keep calling and emailing. I understand that mistakes happen and all businesses have extra stress right now but you are dealing with peoples money. I’m a really easy customer. I hate writing bad reviews but I don’t believe that this place is doing good business. PS. The few phone reps I have been able to get ahold of have been very very friendly and courteous. From my perspective the issues are with their communication infrastructure. Please don’t yell at the phone reps, they are trying.

I set up my account online and went in to pick up my debit card and make a cash deposit in person. I believe the teller who helped me was Ashe and she was trying to send me to the Keizer location and seemed very inconvenienced that I was there, it was so uncomfortable. Hopefully I won’t have to return. The online services and ATM have been great.

I’ve been with them for 32 years they’ve gone above and beyond many times on my behalf friendly people knowledgeable staff if I had to complain about anything it would be the new call center other than that great place to bank

I am very happy to be working with OCCU. I am very confident, and feel quite safe keeping my savings at this bank. Thank you.