Lake Area Bank Hwy, White Bear Lake

My experience at Lake Area Bank has been exceptional up until the last two weeks. My card was expiring, and the bank usually sends me a new one at least a few days before it expires, at the very least the day it expires. Nope, not this time. It's more than a week into February, and there is no card in sight for me or my family members. I understand if it was a few days late because of recent shipping issues, but over a week late is unacceptable. This is so inconvenient for me, and I'm not the type to carry around cash everywhere. They have not been communicative about any updates on my card, and honestly, this is kind of ridiculous because they are located about 5 minutes from my house. Not to mention, when I tried to set up Apple pay, I was put on hold every time I tried to confirm my card. I expected better customer service from a local bank, and I'm just frustrated.

Always helpful. Cheerful, and very patient. It's actually fun to visit them when Banking.

Great bank. Service is fantastic and I have everything needed at my finger tips to conduct all of my banking. Local bank feel (personal) without any of the headache typically associated with a larger banking institution.

Their customer service is mediocre at best. Been waiting 45 days for a HELOC loan to get approve. Just found out today, that I am still on the waiting list. Simply because the loan processor, Jim Peterson has not processed my loan or order an appraisal for my existing home. This is frustrating because I had spoken with the branch manager and reception lady about passing messages and left him plenty of voicemails to return my calls. 45 days and no appraisal ordered, means that it would take another 30 to 45 days if my loan is processed right away. Very frustrating when you give out your personal information, Trust In a Small Town Bank and the individual in charge of processing that stuff forward does nothing.

I love this bank! I can cash checks from people even if I don't have matching funds. Plus a million other reasons why I give them a 5 star rating.

Service was great until i tried to get a loan. lake area bank is being absorbed by royal credit union. put your money anywhere else.

Lake Area Bank has been our bank for over 10 years and we love them. The entire staff is very helpful, knowledgeable and nice. I wouldn't go anywhere else for our banking. Also, Cali (our dog) loves the drive-thru treats.

Always a quick and easy banking experience. But, sometimes after normal hours, I can't access the lake area bank app on my computer. BUT, that's not a big concern......there's always a Mon thru Fri during normal operating hours. On another note, how can I do on-line banking after normal lobby hours??

My historical relationship with Lake area and recent experience with Laura Sorensen has been exceptional.

I have banked here since 1979 and they have always been very friendly people to talk with every time i've went in