FNBO - First National Bank of Omaha W Broadway, Council Bluffs

The lady behind the register doesn’t understand English very well I wasn’t able to talk to her she couldn’t understand anything that I was trying to get across to her instead of being able to help me she just gave me a phone number and told me she couldn’t help me absolutely unacceptable will be closing this account not even a month after I opened it the number she gave me was a corporate number they do not even talk to customers an just hung up after stating such called back to this actual location an was told that I needed to provide proof of an address that’s was the whole issue the entire time they really need to train the counter workers better how was one guy able to find the problem in less than 2 minutes but the counter worker couldn’t get anywhere an she requested help from a manager a few times nobody came.

Love this bank. Everybody is so polite and helpful. Anyone that says different is probably unhappy at everything. I've had nothing but great experiences here.

I’ve banked here for almost 5 years have a business account with them and all. I went to the west Broadway location recently and Ashley the clerk didn’t even greet and while I was there she threw my card on the counter and talked with and attitude. At the end she did not say “thank you have a great day” horrible customer service I love FNBO but will not return to the Broadway location will just continue to go to manawa location instead.

Details on online banking always wrong never trust anything thier online stuff says tells you one thing but never goes through as it says it does... rude customer service always calls anything you say are semantics to avoid talking about anything they can't explain overall horrible company will never recommend them to anybody will be closing my accounts and going to another bank

Nicki Montelongo was my first call when my husband and I had the initial thought of purchasing our home because we were not going to be able to rent where we were at anymore. We honestly didn't think that we would even be ready or able to purchase. Nicki was great about explaining things to me in layman terms and gave me a starting point. Buying any home can be stressful but she was fantastic! We got into a home that we love and with payments we love even more! Then I get a letter in the mail from her a couple days ago congratulating me on our first year of being in our home. Nicki's work ethic and personal attention to detail is something I admire and respect. I would recommend her to anyone! Since the purchase of our home she has also helped us with other financial projects and we have loved working with her. Nicki, thank you for all of your hard work and dedication and for being a shining example of a person taking pride in all that she does!

Never had any issues with any FNBO. Convenient locations for me, nice employees. Great customer service. The ATM at this location was the only thing I've ever had a problem with when trying to deposit money it always seems to have issues taking it, or it's out of order. Not a huge deal but I think they've fixed whatever issues they were having.

Nicki Montelongo was the best loan officer I could have asked for when purchasing my home. I was not an easy customer at times and she handled me incredibly well. She gets things done against the odds and strives to make the experience as easy as possible! You definitely want her in your corner when you are crunching to meet deadlines! I will recommend her every chance I get.

Do not use this bank. I literally write every purchase down before making it. I went off the actual balance when transferring money over to my spending account. Everything went fine, then over a week later after not spending a dime. My account is negative, with all my purchases mixed up and with the charge date set to today. Now I have to transfer money over to bring my spending account to 0. The front desk guy that I called today just blamed me and didn't know much. Just read the transaction list that first national re organized. Could of been new though, definitely wouldn't be surprised. Do not use this bank, even if my situation doesn't happen to you. This bank is very slow in processing charges, so if you aren't okay with your charges from weeks ago being bumped to the top of your transaction list and subtracted from the amount you have now. Don't use this bank.

Horrible experience with this bank. They couldn't even handle a ten thousand dollar deposit. Gave me paperwork stating it would be cleared in two intervals and the paperwork had the dates on it. They turned around and changed those dates to later dates and didn't even bother to call me about it. Then to get the entire deposit released to me I had to do the leg work of calling the bank where the check originated and have them fax me a copy of the check being released on the their side. Unprofessional, not courteous in the slightest, just a horrible experience with this bank. I'll never put my money in a place like this again. I would have given a negative rating if that was possible.

Worst bank you could open an account with. The employees at the West Broadway Council Bluffs location are horribly rude. Opened the account last month, closed it out this month. DON'T WASTE YOUR TIME BANKING HERE.