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Fifth Third Bank & ATM Merrill Rd, Jacksonville

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2.5
Open Now
Saturday9AM–12PM

+1 904-483-4280

https://locations.53.com/fl/jacksonville/9125-merrill-road.html

9125 Merrill Rd, Jacksonville, FL 32225, United States

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Fifth Third Bank & ATM Reviews

M

Mars Zapf
5

Jennifer and Meghan were simply amazing!! They were so pleasant and fast. Got my account open in under 20 mins and went over in detail of what I was getting. I was so pleased!!

Response from the owner

Hi Mars, thank you for sharing your positive experience with us. We appreciate the kind words. Have a Fifth Third better® day!

L

LavaySimmons Simmons
1

Never in my 10 years of having a bank account have i ever seen the unprofessionalism in the manager . The banker there Jessica is extremely rude and lies. I believe there is some fishy business going on here between the two and it’s very uncomfortable. Definitely closing my account Where are the black people here ? It seems they never last at this one bank but a WHITE PART TIME TELLER WAS JUST PROMOTED BEFORE THE BLACK FULL TIME TELLER WAS HERE LONGER

Response from the owner

Lavay - We're concerned about your message and would like to understand what happened. Please call us at (877) 833-9973 to discuss. Thanks.

C

Carolina Navarro
1

Just say no to surly, lying, offshore credit card customer service. Giving 1 star for the friendly local lady at my branch when I went to close my accounts.

Response from the owner

Hi Carolina, we're sorry that you had a negative experience. Can we help? Feel free to call 877-833-9973. Your business is important to us.

L

Laura Williams
1

It’s really sad when your with this bank for over six years and they charge u 2.00 dollars to get a money order sad you would think all the business of my family and friends they would do money orders for free if you bank there

Response from the owner

Hi Laura, thanks for sharing. We're always looking to improve our customer experience and will share your feedback with the right team.

R

Ryan Collins
1

The ATM is and has been broken for at least the last two months.

Response from the owner

Thanks for bringing this to our attention. Our staff is working to address the issue.

T

Tammy Irene
5

Jessica has always been helpful to me. She will even call to check in with me to tell my account look good. Never had any problems with Jessica.

Response from the owner

Hi Tammy, this is great, thanks so much for sharing! We value your feedback.

E

Ellis At Home
1

If you read the comments please believe them. I went in to open a new account I waited 15 no one greeted me. No one was busy with other people. It’s true the service here is poor.

Response from the owner

We are so sorry that you felt you had a one star experience! We would like to learn more about what happened. Would you mind giving us a call at 877-833-9973? Your business is important to us!

A

Anthony Rigney
5

I have a business customer here for years and always had a good experience. Recently I needed a little extra help with my business accounts and Mike and Jessica were extremely helpful.

Response from the owner

Thank you. We appreciate your support. 👍

C

Chrissy Jay
1

Highly not recommend. Jessica is very rude And unprofessional I’ll stick to credit unions thanks .

Response from the owner

Hello Chrissy. We're sorry to hear this. Please call us at (877) 833-9973 so we can discuss this ASAP. You and your business are important to us.

S

Samantha haymen
1

Worst bank location... EXTREMELY RUDE !

Response from the owner

I'm sorry to hear you're unhappy with your experience. If you would like to discuss, please call us at (877) 833-9973.

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