Pawn Smart Atlantic Blvd, Jacksonville

Been coming to this location (and Acme Street) for over 3 years now! They have always had the best customer service. We have watched the young associates grow into managers, which is always great to see promotion from the inside. Ms Jackie Lee has been taking great care of us the last few times and always is pleasant with a smile on her face. They also do the BEST prices for pawning loans of any shop we’ve visited on top of buying gift cards as well. Come visit them FIRST! I’m sure you won’t be disappointed! Thanks guys for always taking great care of us 💕

DONT WASTE YOUR TIME HERE!! I was turned down twice for two different items. Took the same item across the street to Value Pawn and got money within minutes! GO across the street!!

I have been a customer for at least three years at the store on Atlantic Blvd . I went to pick up my items on pawn today after paying on them since July 2020; however, the manager on duty could only produce some of the items; 2 items were missing and she didn't really care; all he did was to try and give some explanation to protect her company. Also, the manager will not give you the owner's number to talk to. Save your money and your property and go else where. This business and it's employees can't be trusted. I will be filing a claim with the Court. They expect the customer to follow the rules but they don't follow the rules. Please take my advice.

Jackie was awesome. She had excellent customer service and was friendly. She also made me a good deal. I will return to do business there. This is a genuine review.

I went in your store on Atlantic Blvd. was greeted by a lady named Susan Rivas I think that's the correct spelling of her name.She was very helpful and professional . I will be back and will ask for her help again. She made you feel very welcome I have been in some pawn shops no one takes time with you like she did. More stores need people like her in their stores that will help you and not make you feel bad for going to a pawn shop.

Went to Pawn Smart today looking for a DC adapter for a vintage cassette recorder, they didn't have one but employee Susan Rivas went out of her way to try to help me find one on eBay. That was very nice of her. Thank you Ms Rivas😊

Antoine is the man! Great place to do business and feel confident about your purchase. Antoine was very helpful and knowledgeable about device. He made an offer I could not decline! Thank you so much Sir! I can’t wait to enjoy my new MACBOOK! EXCELLENT CUSTOMER SERVICE!!!

Had a very great experience. Antoine was awesome. He provided me with such great service. I felt as if I was treated like family. I will definitely be back and highly recommend pawn smart.

This one is the one that has more of a selection of jewelry. I love all the white gold they have. I would spend all my money here if I could. And buying jewelry from here, I know I’m getting a product I’m investing in. They clean it, and box it up so nicely. If it needs to be resized, they can get that done for you. They even pay for the first size!! Plus they have layaway!!! 90 days to pay!!! With 10% down!! Will definitely be going here again!!

Wide selection, friendly staff, very organized. After stopping at (at least) 8 other shops, I found an awesome deal on the impact drill I was looking for! Ended up leaving with some other toys that I didn't know I needed 😉

Antoine was the man that sold me before I even had my first visit at the the actually store, we had talked on letgo previously, and got me to come in to look at a Nintendo switch. We haggled for a bit but finally came to an amazing agreement on the switch, other staff was super friendly and was actually interested in what customers had to say. Over all the best pawn shop there is in Jax! Recommend for any type of trade or sale I'll definitely be coming back for one of those guitars 😬😁

I had a great experience here. They worked with me and got me what I needed. Great customer service. Thank you!

I posted my first 1 star review 5 months ago after very poor service & also what may actually be some unlawful actions. I was hoping that maybe the owner or member of management would have responded to me with at least an apology since they like to pride themselves in family built, family run, & treat customers like family. If the way I was treated is the way they treat family I sure am glad I am not part of their family. This is weighing heavy on my heart again now because my husband has pulled the riding mower that worked well before pawning it as we had to show Ms. Cheryl before she would take it in on pawn. However after the very poor horrible service provided when trying to get my mower back out of pawn, I am still very upset because I was told I should have made sure it ran before leaving the store with my mower & calling the next day how do they know I didn't do something to my mower instead of them breaking it. Well as a business shouldn't you provide the service to your customers showing them how well you took care of their property while they trusted you with it in a time of need that they were in needing to use it as collateral on a small loan. Please go back to my original review to see how my property was mistreated by this pawn shop "family". I have not stepped foot in one of their stores since the day I got my mower back & warn everyone I know to stay away from them. It is sad how all of them treated me as the customer, not just one employee but also the owner- Big Chad & Ms. Cheryl. And not one of them could take a moment to read or comment on my review. Very sad, they knew they were so wrong they wouldn't even try defending their actions or apologize because the wrong is so wrong they knew saying "Sorry" can't fix the problem or even paying for the repair wouldn't bring me back as a customer. So what all poorly run business owners do they ignored the problem hoping it would go away. Well I am back. Hopefully since I was trying to give a chance for them to redeem themselves & had other things more important take place I forgot to come back until now to check for a response from them that I can do something legally about this. I never gave permission for my property to leave the store I pawned it at, never was I told my property would be taken away from there. And I never gave anyone permission to use my property. I don't think it is legal for a pawn broker to use items that still belong to their customers & treat it as if they own the item. I am going to speak with a lawyer now & see what can be done. I will be happy just to have my story out there for other customers to hear & take caution doing business with this company. Will try updating once I speak to someone. Beware to all out there needing a little help & think this is the best pawn shop to do business with. Go across the street. They may charge more & may not loan out as much but they do take care of your property & provide good service.

I came here before Christmas Nina Riley were extremely helpful. I will never go to any other pawn store in a time of need. Very understanding and respectful employees. Great selection on the store floor. Took their time with me until I was a satisfied customer. Thank you both.

Worst business ever..RefuseGift card because pin cover was scratched to check balance..id give 0 stars if i could.

What a great experience at Pawn Smart the prices were great and the staff was wonderful. Best Pawn Shop in Jacksonville. See Susan Rivas she’ll get you the best deal!! Thanks PawnSmart!

Susan was very patient and helpful. Told her what I was looking for and she did!! Clean and safe environment, social distance was met as well! Def will come back, especially to Susan.

Lady was very rude, very undecisive and literally no help at all. Ignored me while I was speaking to her and acted as though she was doing something on the computer. I was the only customer in the store and couldn't get an ounce of help. I come into this place one or two times a week and purchase various tools for my business...... Thank that old lady y'all have working today for the fact that I will not be back..... And once I stated that she was being rude she looked for support from the blonde hair girl that was working. Asked her if she had something to say and she ignored that too.I said wow, you guys are putting me through the ringer today. And instead of an apology the blonde hair girl stated that she didn't find a problem with it and she couldn't find the "big deal". Even after she said that I tried to explain that being rude and ignoring me even though I'm right at the counter with snarky comments when I turn my back isn't customer service at all..... What I buy from there each week can cover both of their paychecks. Stop .. hiring .. trash ..

It was a 5 star place in my opinion up until two weeks after I bought an amp. I went to return it, as it was clipping at half power, all for them to tell me they don't give refunds, only store credit. I was told 30 days when I bought it, I guess I should have asked what I have 30 days for. They even requested I leave a review for them, so here it is. Dont buy from this pawn shop, they'll sell ya broken stuff and then tell you its too bad for you!

Hello. I Have Been To Just About Every Pawn Shop There Is To Go To In Jacksonville And Let Me Tell You By Far That This Pawn Shop Is In My Top Five ( Number 2 ) And Let Me Tell You Why. First Of All When You Walk In You Will See That Everything In The Store Is Clean, Neat Organized And Easy To Find. The Store Is Very Spacious And Easy To Walk Around In. I Met Several Employees During My Visit Today And All Were Happy To Greet Upon My Entering The Store. Antoine Watkins Was The Sales Associate That Sold Me My Items Today And Was Very Knowledgeable About The Item That I Purchased ( A Portable Car Battery Jump Start Unit ) And Even Got Me A Discount. The Bottom Line Here Is That Unlike Many Pawn Shops In Jacksonville That Always Seem Cluttered With Old Items And High Prices, This Shop Is Not One Of Those. I Have Written Many Google Reviews Over The Years But This One I Was More Than Happy To Write And I Recommend That You Stop In Just To See Exactly What A Pawn Shop Should Be !!

This is a great pawn shop! Very reasonable staff that takes time out of their day to explain all the nuances of pawning. Very impressive customer service and overall a very nice looking store. I wish all pawn shops in this city were held to such a high standard.

Called to ask if they accept an iwatch never been used. She said no -which is totally understandable but before I could ask about other items she rudely hung up on me. No need to be rude