Citizens Bank N Wayne Rd, Westland

I’ve been a bank member for years! The customer service is top notch, I have been helped by Chantelle Hill and a few other ladies at the Livonia location too. They all helped me solve my banking issues. Thank you 😊

Horrible bank. I keep trying to wire a simple $500 to Webull (a US stock market trading app) and for some reason you can only do wire transfers inside a citizens branch. I go there and on two separate occasions the banker acts super nervous like I’m doing something illegal and sits there in my face telling me I don’t have enough to transfer the money like I can’t see my own account balance on my phone. If you can’t allow customers to do things like wire transfers in branches without having to deal with weird prejudice bankers, then add the option online. I keep missing out on money because I can’t get cash into my IRA fast enough due to citizens employees refusing to wire money for me.

Teller at the drive thru is so helpful

Very friendly and very professional. The app. was very helpful. Branch manager Wendy is very nice and professional. Love this branch.

Everyone who works here is super friendly fast and efficient

Ferrial was extremely helpful and polite. I was having a terrible day and her kindness made it just a little better. Thank you!

This is the best bank ever, employees are kind and help with whatever you need help with. They give you whatever time you need and never rush you. Michelle is the best manager I've ever seen and the others also. I'd recommend this bank to anyone who needs a bank that cares and needs professionalism also

The call center is very rude when you call to ask a question about your account and they hang up on you when you call an when you ask to talk to a manager or a supervisor they don’t let you!! There are the reason why I will be going to another bank!!

We use this banking center for work. Everyone is extremely friendly and efficient!

Best bank around. Very accommodating for deaf people.