Black Hills Federal Credit Union S Marion Rd, Sioux Falls

This bank is awesome. Great rates and they have awesome tools for money management. The ATMs are great with their virtual tellers and them bring stationed in Rapid City they are open longer than most other banks.

I wanted to give a shout out to Josh and Eric in the Sioux Falls BHFCU location for going above and beyond to make my mortgage refi easy and really give me the white glove service. They have been excellent communicators and have went out of their way to take care of me.

Staff is friendly, cheerful and very knowledgeable. The drive-up atm is good for fee-free withdrawals for members of other credit unions but deposits must be made inside. The fee for all others to withdraw cash from the atm is $2.

If I could give 0 starts I would! Do not ever work with them, especially when it comes to mortgages. We opened a HELOC with them 2yrs ago and it was a disaster from the start. It took almost 60 days to close on that when we were on a timeline for the money and we started the process as soon as we knew the amount we needed, which was almost 3 months prior to needing it. They forgot to have us sign something and wouldn’t email to us, luckily one of the employees lived near us so stopped at our house to sign it. Now a month and a half later after refinancing our house, the HELOC still hasn’t closed and the lien hasn’t been released! I have contacted them 3 times now about this! The first after I noticed the loan wasn’t paid off, come to find out the put they check from the title company into the savings account and placed a hold on it! You do not place a hold on a check from a title company! I was also assured at this time the loan would be closed and the lien would be released. Then I contacted them again a couple weeks later stating the loan was still showing on my credit report, was told again it would get closed. Finally today I called the register of deeds myself to figure this mess out, they still haven’t received anything! If I were to try to sell my house right now, it would be an absolute mess!! I will never recommend them or do business with them again!

My wife and I have been with BHFCU for sometime now. I must say their customer service has gotten terrible. Their loan officers are absolutely rude and have no clue what they are talking about. Will definitely be taking our business elsewhere.

If you are considering a new Credit Union I would strongly recommend Black Hills Federal! I recently used Candice for a mortgage, and couldn't have been happier with my experience!