Bank of America (with Drive-thru ATM) Backlick Rd, Springfield

A few months ago I needed to get a certain letter from the bank for my husband & I loan officer; before we got our house. It was early Saturday afternoon and the bank was very busy, the line was outside. The gentleman at the front was helpful and I left out with a printout but I ended up going right back in once I noticed what he printed out for me would not work. So I was then helped by the Relationship Business Manger- Danilo. He was very helpful, friendly, professional and he was able to get the document I needed!

4/2020 I had to come back here because all the other branches in the area are closed. You would think that then they would have more than 2 tellers when the line is out the door and around the building. And no matter what bank of America puts out they are not making all staff wear masks. They will push you to together with other customers so they can move around freely and stay away from customers which is absurd. I will be reporting them to the health department. ...service continues to get worse having to find another Branch for service. They can't even make change without you having to wait in another line for a different teller and this happens frequently. For business deposits they are horrible, takes forever, regularly can't make change. They only ever have one cashier open while the managers and rest of the staff walk around saying use the new ATM teller assist. It's ridiculous!

Great customer service from start to finish. This location provides all services and get you in and out quickly - if it's not Friday afternoon. The amenities include wire transfers, creation of new checking and savings accounts as well as support regarding check cashing if needed. This location also has very knowledgeable staff who can assist with troubleshooting such questions such as creation of 401k, home equity lines of credit, and investments in stocks or mutual funds. I wouldn't hesitate to stop if I needed help with my banking needs.

Horrible bank horrible staff this bank will make me close my account in next 5 days and go to a bank that actually values my business! Shame on the staff at this location ! Branch manager should be removed from this location

While I agree with most of the reviews here about long wait at teller line I am mostly basing my review on the drive thru ATM. I stopped going to the teller lines because it is horrible in there. The wait time is a killer. The drive thru ATM fortunately is efficient and got surprised it spat out $50 bills. That's nice! The drive thru teller window for me was ok but I really avoid going to tellers because of the time it takes to get service. Just like other people said here suck it up and wait for your turn or just figure out a different solution.

Slow service and 1 teller on peak hours. This is just bad management overall.

I was in a rush and tried to withdraw money from my savings at the teller and explicitly said "I'd like to withdraw from my savings account" to which the teller repeated, "savings, correct?" I answered "yes, savings" So I presumed that she had chosen the savings account to withdraw from only for me to find that my checking account was in the negatives when I arrived at home WITH an overdraft fee no less. Please train your associates better so that incidents like these don't happen in the future. Seems fitting the Google review of this branch is at 2.1 stars at the time of writing.

Today is April 11 exactly 2:50 pm went in to this branch, there is a line of 10 people waiting and there is only one teller that he takes for ever to do something so simple as to cash a check. I'm in line already for 20 minutes and there is still 6 people in front of me. This is one of the busiest branch and to have only one teller not good customer service at all.

I agree on all the negative comments here Slow service, not enough employees, no good customer service i.e. not friendly , miserable facial expression, not helpful. This branch needs extreme make over , people -wise and architectural-wise! Sorry for this negative feedback. This place is the same since I’ve been coming here for the last 30 years ;((

the teller called me to come to her booth and asked what I needed. Then made me wait so she could finish something she was doing. Completely rude. Then! They said the wouldn't give me a cashiers check because all I have with them is a credit card.... That's absolutely stupid!!!