Arizona Federal Credit Union W Northern Ave, Glendale

I am sharing what I have observed since I have to go there everyday to do my store deposits. Everytime I go there, they tell me that I am $10 or $20 short. First few times, I actually thought I was short and gave the money to them to make up for the short amount. It kept happening frequently and I started telling them to recount the money. When I told them to recount they would say ‘oh it’s correct’. Today when I went there they told me I was $10 short, I asked the lady to give my money back and I counted myself. As I’m counting, it comes out $20 short and I told the lady you told me it’s $10 and now I’m counting I’m missing $20. I asked the lady if they have cameras and she quickly pretending to look around the counter and came back saying “it was under the counter”. Folks, be careful, banks do steal. They need to start checking on the employees at this branch strictly. I will be switching my bank and won’t go there anymore.

Going to this bank on Saturday is awful since the decide to closed other locations. Huge line everywhere, bad customer services pluss no parking space. The front desk appointment setter was super rude not only with us but with a couple of hispanic customers. We stopped by to open a business account and a kids account and she lets us know that they don't open business account anymore ( informacion that is not in their website) and gave us a paper with not detail of the new business location. We left not doing even opening our kids account We decided to transfer our account to different bank.

On 06/20/2020 my husband got an email that an employee at the Arizona federal CU has a confirmed case of covid19. On 09/21/2020 my husband unfortunately got this email again. This is very upsetting because this shows that the safety of members are not a priority and I don’t know if this is being done but managers should take employees temperature before entering the branch. This now puts my husband and our family at question because he was there just last week and we don’t know if he had contact with this person. Hopefully after this the branch takes extensive measures to keep everybody healthy. I hope that the employee has a speedy recovery

I give them 5 star rating because they do coop shared branching with Corporate America Family Credit Union and and don't charge an Atm surcharge fee. Almost Always use their atm's now! Thanks!

Dont like the fact the bank was closed on Saturday even though Martin Luther king is on a Monday. The bank still should have stayed open on Saturday knowing they'll be closed for the holiday. I love the bank just hate the hours and how it inconveniences me.

If you do online banking then this bank isn't bad. BUT if you have to visit this branch for any reason... I hope you like long lines and frequent ATM outages. This bank has closed a few locations over the past 2 years. This has significantly increased foot traffic for the surviving Branch's.

My god the line to just deposit money takes 20 to 30 minutes minimum and it doesn't matter if you go inside or the drive thru they closed some locations so u think they would have extra personal but no. There are 4 lines for the drive thru but only 2 open and 1 person serving both lanes its ridiculous

I have been a member since 1998, I have stuck with this credit union through numerous highs & lows however, this lastest shutdown of all the branches is a huge inconvenience. No longer, we are leaving. (Oh I am sure the reply that follows will include how their employees safety come first & the health of their customer... yad, yad.) What I cannot help but notice are all the Other banks, creditunions that are all open around the valley to fully service their members. Odd? So, it brings me to my point as to why my family & extanded family will be moving to Desert Financial their branches are open to help their customers. Very sad Az Fed, very sad service that has been just getting worse.

Initial customer service is horrible You have to sign in to get on a list to be helped But no one tells you that until you've been sitting around for 20min. They really need self sign in or someone at the front nt door, not people in street clothes blended in with everyone else. The end result was after an hour of waiting, 25min off the list and 35min on the list I left. My suggestion would be to call and conduct business over the phone if possible. This bank has very limited locations with 8 empty stations and 5 employees trying to help 20 waiting customers at any given time. my first impression means a lot And this means that I will not be doing business here

They are all very helpful, and place is very clean. Just wish I did not have to drive 40 mins to bank not Saturday that down fall. I love the overdraft protect the offer and you can get a prepaid credit card to help boost your credit, and 90 checks and credit helpful!!

ATM's are a problem at this location, they hardly never work.....have to drive further distance away to make deposits after hours. 👎 ***AZFCU- Thank you for the kind suggestion, i rather deposit at the ATM to obtain the deposit balance right away and with a print receipt. Just a personal preference to avoid any problems in the future of error. Side drop-off box would work for other larger deposits. Please work to fix the problem,long line of vehicles just to use 1 working ATM this happens constantly***