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Federal credit union

Alaska USA Federal Credit Union S 35th Ave, Phoenix

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3.5
Closed
Monday10AM–6PM

+1 800-525-9094

https://www.alaskausa.org/

6020 S 35th Ave, Phoenix, AZ 85041, United States

Apply Online

    Alaska USA Federal Credit Union Reviews

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    William Zambrano
    1

    This bank gives me problems all the time, they deactivated my debit card for no reason at all or dont want to tell me why. I also have a debit card that’s not even linked to my account, now I have to wait until 9am! To get this taking care of and I have bills to pay. 9am! Why does this bank open so late. They used to open at 7am and be open 7 days a week, and now another bank merged with them, I’m kinda concerned that this bank is going under. Need more locations too. This bank is very inconvenient. Let’s review, open at 9am! not open 7 days a week any more, not a lot of locations, they deactivate debit cards without notifying the customer, they link a debit card to your account that you don’t have, and the worst their after hours customer service reps are not with TCF, they use a third party agency that don’t know what your talking about, TCF, why should customers use your bank? TCF very very inconvenient!

    Response from the owner

    Hello William, thank you for your feedback. We understand you had recent issues with a card deactivation, branch hours and locations, and customer service. If you would like to share more, or need clarification about anything, feel free to contact us on our Facebook or Twitter pages. We are happy to learn more and help improve your experience going forward!

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    Heather El-Sayed
    1

    This bank is the worse bank ever. Bad customer service, not willing to work with you if you get fees. Also highest fees I have ever seen. I do not recommend getting an account with this bank. Not only that they are few and far between. They are not a lot of branches. They break promises and do not follow through on products and services that were promised. I had to give them one star, but to be honest if I could give them zero stars I would definately have done so. DO NOT BANK WITH THIS COMPANY. THE WORST.

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    Christopher Kreschollek
    5

    I just signed up with this bank. They have a lot of convenience features right inside the bank i.e. coin counting, a stamp machine and document shredding. So far so good. Polite.

    W

    White Cheddar
    3

    Used to be open seven days a week, early and late. Not anymore. Great customer service usually, but that's about the only upside of this bank

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    Ted Evers
    5

    Extremely helpful and service oriented staff. Great location. Really impressed after moving our banking to this location .

    Response from the owner

    Hello Ted, thank you for your kind words! We're so happy to hear of your good experiences, and hope to see you again soon!

    Q

    QLoudy Daze
    1

    Banking there 6 months and I usually don't have any issues. However, this past Friday I pulled some cash out of my account and was issued a fake $50 bill. I wasn't aware of it until I went to a merchant and was told my money was no good. To their credit my money was exchanged, but the branch manager gave me a condescending attitude and tried to deny any wrong doing on the part of the branch. Either they are incompetent or shady, either way I'm taking my money out of there. It may seem like an overreaction, but I could have been in serious trouble. I opened the account to avoid monthly fees, but I will gladly pay them to never be put in that position again.

    S

    Special V
    1

    UNAUTHORISED ACCOUNTS OPENED without my permission! I was a TCF member when Alaska USA bought them out. They opened 3 accounts in my name unbeknownst to me and an account in my child's name! They also do not tell you about the FEES associated with those accounts! I smell a Wells Fargo scam going on here! Luckily I asked questions and caught it! Do NOT bank here people!

    Response from the owner

    Hi, we’re sorry to hear that we did not meet your expectations—we want to start off on the right foot with former TCF customers. During the conversion of TCF Bank’s Arizona branches to Alaska USA, TCF customers were given the option to consent to membership with Alaska USA or continue banking with TCF. We cannot open an account for anyone without their consent. Could you please email [email protected] with a good contact number so we can reach out to you for more information on what happened? We can also assist you with closing your accounts if you would like.

    C

    Chris Clnner
    1

    I wouldn’t even give this bank 1 star do not bank with them they will steal your money you supposed to think your monney safe but with tcf bank your money is not stay clear of this place they have stolen over 1000 from me don’t trust this bank

    Response from the owner

    Hi Chris, thanks for reaching out. It sounds like you had a poor experience, and we would like to learn more. Please call us at 800-823-2265, or contact us on our Facebook or Twitter page. We are happy to help in any way possible.

    J

    Jayan Kavia
    4

    Just received Outstanding Service. The guy who helped me went out of his way to answer all my concerns. Dindnt catch his name (but he wears glasses) Thank You!!

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    dustin way
    5

    Herman loredo Is an amazing person along with everybody that works at this bank love it will always bank here manager is fantastic person in a wonderful woman

    Response from the owner

    Thank you, Dustin! We appreciate you taking the time to give us this feedback, we are pleased to hear about your positive experiences! Have a great day and thank you for banking with TCF!

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    FAQs

    • 1. How Can I Get a Connection With Alaska USA Federal Credit Union?

      You can dial this phone number +1 800-525-9094. Or you can enter their official website and fill in the request form online.
    • 3. How Can I Apply for Loans at Alaska USA Federal Credit Union?

      You can enter their official website and fill in the request form online. If you are looking for payday cash loans, you can come to our website for more details.
    • 5. What Should I Do if I Can Not Afford to Rapay My Loan?

      You can consult with your lender if you feel it hard to repay the loan on time. Different lenders have different policies of overdue payment. Please always check the terms before signing the loan agreement.
    • 2. What Is the Address Of Alaska USA Federal Credit Union? How Can I Find It?

      Alaska USA Federal Credit Union is located at 6020 S 35th Ave, Phoenix, AZ 85041, United States. You may simply check the map and find the most convenient way to access it.
    • 4. Is Alaska USA Federal Credit Union an Agency or a Lender?

      Alaska USA Federal Credit Union is a Federal credit union. To make things easier, iPaydayLoans allows you to access a large pool of honest lenders over the internet. You can check out our platform to secure a small personal loan with no credit check.
    • 6. Does Alaska USA Federal Credit Union Offer Bad Credit Loans?

      Yes, but if you want to higher your chances of getting a bad credit loan, iPaydayLoans is here to help! Just turn to our online service to get an installment loan even with your low credit scores.