Zions Bank Lewiston Thain Grd, Lewiston

I've been a member of Zions since I was a young college student trying to get on track for retirement. I have always had exceptional customer service with the Thain branch, especially since I have since moved out of state and needed to continue banking virtually.

Frequently depositing money in the wrong account causing huge wastes of my time trying to figure out where it was put and getting it back to the correct account. I've been a customer for 16 years mainly at the Moscow location and had very few issues. Since most of my rentals are in lewiston I've been having renters go in and deposit there. Over the last 12 months money has ended up in the wrong account at least a couple times a month. I give up and will be setting up a deposit account tomorrow with Twin Rivers Bank.

First off the people that work at the bank are nice, nothing against them! Now the reason for a bad review. I closed my account and went to another bank closer to my house after moving, After the account had closed a couple of bill pays I had missed and didn't get switched to new bank during the bank change successfully took money out of my closed Zions account at which point Zions reopened the account without my knowledge and charged me over draft fees which I had to pay before being able to close my account again! I understand the account reopening for out standing checks and even fees for checks I had written but I had none, for bill pay the system should have just denied the payment because the account is closed! Zions will not let you turn off overdraft protection and they will not just leave account closed if any bill pays try to take money from it. I did not know the account reopened in fact I was not even aware I had an account there until sometime later when Zions collections department contacted me asking me to bring my account current, which by that time was over draft by almost $300. A couple small autopays plus over draft fees on my now reopened checking account. First off I think this is theft, I closed the account and no longer want services, Zions should not have the right to reopen an account without my permission and should deny any autopays that try and go through. It Has been very frustrating, a bit expensive, and very annoying trying to get the checking account closed. I will never bank there again and I don't know how long there system will reopen the account and charge over draft fees after it has been closed, I may end up going through this all over again if some random yearly subscription I forgot I had tries to renew! I guess it should be called a semiclosed account since it can reopen and charge overdraft fees at anytime without my knowledge if something tries to come out of the closed account/semiclosed account! I will never use Zions again!

Been with them a long time now. They have always done me right. Can even talk to someone local. If I have a problem they are on it right away to get it fixed.