Wells Fargo Bank Santa Margarita Pkwy, Rancho Santa Margarita

Don't have enough bank clerks who are intelligent and caring enough to solve customers' real issues, which means their manager or VP of this branch doesn't care about customers at all.

This Used to be my favorite branch until I hit a complex issue regarding a deposit I made outside at the ATM. I needed "some" funds - not "all" funds available and when I walked inside was greeted with. "I'm sorry, maybe call the ATM devices online, the machine is like a separate thing from us. When I called customer service, I was advised that the branch and ATM should be one in the same and should be able to get some help and gene I walked in, the branch manager wouldn't event look me in the eyes when telling me that Wells Fargo was unable to help me. If you can't help me at least show some concern or a "I'm sorry" or a "that's horrible" or you know .... anything. Now I know why friends advised me to use a credit a union if I am concerned with "personal care." Oh well, this will be the last time I bank with Wells Fargo.

It is ridiculous that the bank closes at 5 PM. How are the working people supposed to get their business done. I’m glad you’re open for all the unemployed during the day and the stay home moms what about the working people who are paying the taxes. The pandemic is over. Get back to business and normal hours that respect the working class

Tellers are so rude,she threw a withdrawal slip at customer when customers ask for it.Look down to customers by judge their English 👎👎👎

Helpful and friendly staff. They were able to resolve my problem and did so with a smile.

I have car dealership I buy cars every day some customers need cash I go to Wells Fargo rancho Santa Margarita the manager Sean and the employees refused to give me cash the reason no cash first available cash after one week I don’t if Wells Fargo has financial this is very bad

Please do NOT come into this branch. It is full of LAZY tellers. The lead teller Shane Wilkey made it a point to call my wife and yell at her for not filling out a deposit slip. She had the information on a post it note and had made a similar deposit the week prior at a different branch. The lack of customer service has forced me to close all 4 of my checking accounts and 2 savings accounts. I will not tolerate the lack of disrespect.

I went in to deposit a check and Sean told me I couldn't deposit it because it only had my first intials and last name. I have been depositing the same check for over a year and have been a customer for 7 years. He basically accused me of lying, stating that no one would ever deposit a check like this and he's seen millions of paycheck and no one has this. Well Sean I'm not lying, another branch deposited my check and you're a douche bag.

Be aware of the bank teller Alyssa Villalobos she messed up on my credit card payment and deposit. She was rude and has horrible customer service.

Defiantly one of the better banks