Wells Fargo Bank FM2673, Canyon Lake

The ladies here got me a much needed, sizeable bank draft at the drive-thru (due to me not participating in the corona ritual). They are always home-town friendly. And now the lobby's open for those who still like to breathe air.

This bank/location needs to get it together. Today when my husband went to the bank I gave him cash to deposit into my bank account with my debit card (when you're doing just a deposit without a balance you don't need to have ID or a pin#) they refused to deposit the money into my acount without him being able to punch in my pin inside and later in the drive thru on his way out of town. Not once has this location or any other asked for that when I have had my mother go do a deposit for me or myself. They aren't even supped to ask you your pin in the drive thru it's a private number you don't share so what in the world was the problem today. They are so inconsistent with their procedures and customer service. Another occasion was when I was trying to deposit a check for my business it was written out to my company not me personally so they told me I needed my DBA for proof to cash the check. Got my DBA went back another day to cash it and they told me they couldn't cash the check even though I had my DBA I had to open up a business account which I tried months prior and couldnt because something went wrong with my credit check on their end, so they told me to call the 3 major credit bureaus to see what the problem was, the credit bureaus told me nothing was holding me back from being able to open a bussiness account, called the manager and left a message with him and never heard back from him. So now that I couldn't cash my check at my own bank I endorsed it to my mom and she was able to cash it easily at her bank. Why is that? I'm just going to go ahead and close my account with wells fargo and bank else where. Good grief.

I called the customer hotline, but the banker couldn't help me, so I asked to speak to his supervisor, but she told me I should use a check book and cost me $250 in overdraft fees. If you like a bank that steals from their customers, this is the bank for you.

Used this branch to set up all my accounts. Customer service was great.

Absolutely one of the worst bank branches. Started the business account process end of December. Here we are mid January and they still cant get it done. Banking 101. The branch manger is hardly ever there, doesn't respond to email and definitely doesnt follow up on her word. Simply trying to open up a basic business bank account and here where we had to literally walk out because of the amount of time it was taking. This is unbelievable how incompetent this person is. I would love a senior person to reach out as this is unacceptable

I'm rarely ever able to leave a rating this low, but this bank has found a way to substantiate it. I could have overlooked having to pay an $8 convenience charge for cashing a Wells Fargo business account check that my friend and former business partner wrote me, but the insulting manner at which the clerk went about trying to leverage me into opening an account to avoid the fee was beyond belief. I politely told the young lady that I didn't agree with charging a convenience charge for cashing a "same as cash" financial instrument at the institution bearing the account of the check writer. The manager was unoccupied, immediately nearby and in ear shot but never budged or spoke a word. Obviously, they care more about opening new accounts than they do actually providing quality services to entice someone to want to open an account. Furthermore, I received a dirty look from other teller as I said thank you and walked away. As with the previous review, you'd expect the opposite in a small town environment. I will never bank with Wells Fargo based on my experience.

Really? You won't give me rolls of coins or exchange my larger bills for smaller ones because I don't have a business account? This is why I will never leave my FCU! Big banks suck!