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UW Credit Union Northport Dr, Madison

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4.4
Closed
Wednesday7:30AM–6PM

+1 608-232-5000

https://www.uwcu.org/

1422 Northport Dr, Madison, WI 53704, United States

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    UW Credit Union Reviews

    J

    Jenny K
    5

    I love this branch! Everyone here is helpful and super friendly. I love coming to this location the most. They have helped me quite a bit over the years. And they make you feel valued as a customer. I come here for most of my banking needs now. They are super cool about helping you with everything!

    Response from the owner

    Thanks Jenny! We appreciate your membership and glad you enjoy visiting your UW Credit Union team at Northport!

    G

    George Betancourt
    1

    Customer service over the phone leaves a lot to be desired. 25 minute phone hold time is unacceptable at a time when branches are not allowing you to walk in and speak to someone in person. Do better! 10/9/21 I scheduled a closing appointment for today at 11:30 AM with Sarah on my new Line of Credit application. I was told at the time the appointment was made that it was the only appointment slot left that day. Not wanting to wait until next week I rearranged by day around the 11:30 appointment. I arrived on-time for the appointment. Another person stepped in front of me. Sarah acknowledged that I had an appointment and asked me to have a seat while she met with the other person. If walk-ins are prioritized over scheduled appointments WHY SCHEDULE APPOINTMENTS? Had I been given the option of just walking in I would have done so much earlier in the day. In a day and age where all you hear about is RESPECT this felt very disrespectful. This was my second negative experience in the last 12 months with this branch. I've been a member of the UWCU for a quarter of a century and customer service seems to be deteriorating.

    Response from the owner

    Hi George, we completely understand your frustration with wait times on the phone. The pandemic has significantly increased our call volume – since March, we’ve answered 340,000 calls and messages from members, a 53% increase over last year. Please know we are actively working on expanding our MSC team to accommodate this volume, among other solutions, to address the new challenges the pandemic has created. Thank you for your patience and understanding, and thank you for being a UWCU member.

    K

    Kara Benjamin
    5

    I’ve always had great experiences with UWCU. The folks at this branch are always super nice and helpful!

    C

    Cody
    1

    Rude to their employees, steals your money with hidden "Qualifying Service Charges", and then throws their employees to the fire when the angry customer wonders why his money is being stolen. •USE ANY OTHER CREDIT UNION•

    Response from the owner

    Hi Cody, your comments here are concerning and not at all in line with how we operate at UWCU. We'd like to learn more about the incident you describe. If that interests you, please give us a call at 800-533-6773.

    A

    Amanda Conder
    5

    I always receive above and beyond service. The staff here are wonderful and very friendly!

    Response from the owner

    Thank you for the great review, Amanda! We're glad to have you as a UWCU member.

    J

    Joe Healey
    5

    Very knowledgeable and helpful staff. Always a pleasant interaction.

    G

    Grace “Lucky” Wilson
    5

    UW Credit Union is the best bank to be a member of.

    D

    DaddyDean Nett
    5

    Northport is a small branch, with a very friendly, professional staff!

    D

    Diane Schwartz
    5

    I have been banking at UWCU for decades and wouldn't bank anywhere else.

    Response from the owner

    Hi Diane, we're so glad to hear that! Thank you for sharing your review and thank you for being a UWCU member.

    T

    Tyla Waldon
    4

    I have had my ups and downs with this company but the staff here are wonderful....

    Response from the owner

    Thanks for the great review, Tyla!

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    FAQs

    • 1. What Is the Phone Number of UW Credit Union?

      You can contact UW Credit Union via +1 608-232-5000. You can access our online loan marketplace to submit your loan application as well.

    • 3. How Can I Obtain A Loan At UW Credit Union?

      You can fill in our easy-to-use online form on their website. If you need other financial support, you can always visit iPaydayLoans and see what's available for you to get a payday loan.

    • 5. What Will Happen If I Am Not Able To Perform Repayment On My Loan?

      You can always contact your lender if you have issue paying your loans. Your lender may adjust the loan plan for you to cope with your current financial status. If you default on your online title loans, you may lose the ownership of your car.

    • 2. What Is the Address of UW Credit Union?

      UW Credit Union is located at 1422 Northport Dr, Madison, WI 53704, United States. You can look for their store address on the map software and get the support you need from them without any hassles.

    • 4. Is UW Credit Union An Agency Or A Lender?

      UW Credit Union is a Credit union that accepts all kinds of loan requests. You can visit iPaydayLoans to get various loan services including online installment loan services. In addition, iPaydayLoans, as an online loan broker, can link our customers with our panel of partner lenders to get loan offers with competitive rates and terms.

    • 6. Can I Get Bad Credit Loans from UW Credit Union?

      Yes, it is possible to apply for loan without bad credit such as online personal loan services from them. You can contact the lenders for detailed information regarding loan requirements. You can also visit iPaydayLoans to get instant loan offers with bad to no credit.