Heritage Credit Union Shopko Dr, Madison

The staff at Heritage Credit Union are great. They are very friendly and nice. My new account opening went very smooth. Their customer service is awesome.

I applied online for a loan for a truck on a Sunday. First thing Monday Marsha contacted me and I was approved in no time. The only delay was because I had my credit report frozen for security purposes. As soon as I lifted the freeze I was pre-approved for what I wanted. I made a deal at the dealer, closed on the loan in about two minutes via electronic signatures online, picked up a cashier’s check, and got my Ford F-150. I have applied for and received other loans, including during the pandemic, with great service.

I want to thank Erika Ney for superior customer service as she helped me navigate the account sign-in and answered all my questions in a courteous and friendly manner. I am old school with technology and she was so patient!! She is extremely cordial. You have a wonderful employee in her!! Mary Kettner.

Refinancing my new vehicle with an excellent rate was easy and enjoyable. The branch manager is knowledgeable and efficient. I wouldn't save or spend my money anywhere else. Thank you Heritage Credit Union. I love my credit union and the knowledgeable friendly staff.

I love the people who work here. They're quick to deal with whatever I need done. They've helped me and my daughter to keep an eye on our credit scores, understand our borrowing power for any future home-buying goals, manage credit-card debt, and generally get onto better financial footing. With the help of Heritage CREDIT UNION, a small, local-focused financial institution, I've been able to work my way around to divesting all my money and debts out of the large banks, away from the big corporations that perpetuate inequality and climate change. I can't say what this credit union's small-scale footprint is, haven't asked, but to leave the slavery of the mega-corporations was a great feeling.

Michelle was absolutely amazing while helping and guiding me through the refinancing process! Her patience, flexibility and expertise should be commended! Grateful for such wonderful customer service from Michelle at the Madison branch.

Tracy rocks! My dealership was awful and made things more difficult than it needed to be, but she stepped in and got it done! Great service from start to finish! Thank you Tracy and Heritage CU for getting me in my new car!

Michelle was super helpful and accommodating in getting me my first car loan! And Lana did a wonderful job getting the sale done with me and the seller and getting us out the door quickly. Thank you to the entire heritage crew for your involvement.

I have been with Heritage for several years now after leaving another credit that I had been with for 20 years. The staff is always friendly and recognize you when you come in. Service is always excellent. My most recent meeting/transaction with Shannon was quick, informative, and an easy process.

i have had nothing but greatness come from working with Heritage Credit Union. They are always there when i need them. Everyone i have ever worked with has been kind, quick to respond, and makes sure i understand or have questions. They are absolutely wonderful. I feel very appreciated as Heritage Member.