UMB Bank (with drive-thru services) Nw Prairie View Rd, Kansas City

Bad customer service, slow, and can’t give you any information about your accounts. The manager Angie is very rude and condescending you’ll have better luck at a different branch.

DO NOT BANK HERE! I have been a member here since 2011 and just recently had an issue with a check being held for over a week, causing multiple fees with them and my children's daycare. When I called to figure out what was going on Patrick was extremely rude, unprofessional, and not helpful at all. I will be closing my account with them due to everything has happened recently. I work as receptionist so I know that typically the person that you're talking to is not at fault when something happens, but the way he handled it was completely unacceptable. When I told him I would be closing my account with them, once my check posts that is being held for a week and half, he said ok. I don't know who does the hiring and firing process but Patrick was a terrible choice. Based off of other reviews I have read there are quite a few people that feel the same way. If I could give half a star, I would.

UMB as a whole has always been exceptional in my banking needs. This branch in particular is the one I visit most often, and they do a great job!

Took 17 minutes in drive through to get $650 out of my checking account. No explanation nor apology for poor service.

Slowest bank I have ever been to just to make a deposit. It took 20 mins. I have never been to this bank and they respected peoples time

I have been unhappy for a while now, but today has put me over the edge! It took me almost 20 minutes just to deposit a check. I’m betting they had only one person working. This is terrible service! Wake up management and start taking care of your clients! After the holidays I will be looking around for a new bank.

Cold, blocked off drive-thru design doesn't reflect the staff you can no longer see. Drove through today to be welcomed by closed blinds (can't see anyone inside) and small monitor of me looking at myself. Had to push the call button after a little while to see if they were even open since I was only looking at myself on the monitor. Will not be returning to the unwelcome location. Congrats to the designers who successfully made banking even less personal! (1 star review is for the drive-thru only - staff is still friendly)

Why do I have to be in a bad mood every time I use my bank. Online is great. This branch is my only experience but customer service is definitely not a priority.

UMB member since 1993. This location has been the victim of city planning outside its control. Big 3 star staff effort facing 1 star realities.

Slowest bank ever. Literally any other bank would be faster than this one.