U.S. Bank Branch Sw Washington St, Sherwood

That’s fair. I would be willing to hear your reasoning. Here are my facts. I entered the branch there was 7 people in line. 2 people working. But I don’t know why we were standing In line because people were cutting the whole line asking questions but the. The worker would just keep them there and serve them fully. It happened with 2 people. Everyone in line was very upset. One guy even left after a half hour. Don’t get me wrong I understand good customer service is very important but you can’t ask how every single person summer went and ask them what they’re gonna do after work and have a huge conversation with them when there’s seven people in line everybody saw it happening everybody was frustrated and the workers just kept talking even after the transaction was done talking and talking and talking. And then in between people a worker answered the phone and proceeded to talk about what she was going to do after work tonight everyone heard her and everyone was shaking their head it was the lady sitting down at the desk or seven people in line and she’s talking about her dinner plans tonight I’ve never seen someone being so Blatant about it. I have left two reviews in my life and this was one of them. My mind was BLOWN.

Great location.. always a friendly staff.. convenient drive up ATM out walk up ATM..

I was helped by Cathy. She was so rude. Never will I go back into that building ever again if she’s working there. She had me standing for so long couldn’t figure anything out. None of the temporary cards she was setting up for me were working and her attitude was just so nasty.

Horribly experience, used the ATM and it took my money and didn’t deposit it. Never going again

I wish I could give 0 stars. I tried calling the branch in Sherwood to get a Medallion signature guarantee but they don't answer phones there anymore. I walk into the branch and there is 1 customer being helped and 3 available employees. I'm told that I need an appointment to do that, I said I tried calling but you don't answer your phones, she offered me an appointment for tomorrow, I said thanks but no, I'll go to a better bank. I worked for USBank for 8 years and have been a customer since 1998, the service has gone down hill for years before Covid protocols were in place. Called OnPoint, I can go in any time no appointment necessary and they're open until 5:30! I will definitely be closing all of my accounts and investments due to the lack of services provided.

Worst customer service everytime I go here. I have to make a deposit everyday for the government and I go to various us banks and meet many nice people that I form friendly relationships with except this branch. One time after a holiday and a weekend I had multiple deposits and they told me next time they wouldn't take them. Excuse me? Is this not a bank.. I'm irritated everytime I walk in. They dont greet you and they act like you are a nuisance to them. I even tried calling to speak to a manager and whoever answered decided it was better they hang up on me. I know its not just me because I've been appalled at how I see them treat other customers. They could at least try to smile here.

Been banking here for years! They must be a great place to work, such little turnover and we've been fortunate to get to know the people. Favorite location!

Staff is nice. Location is run down.