U.S. Bank Branch Edgewood Rd, Cedar Rapids
+1 319-396-8682
https://locations.usbank.com/index/iowa/cedar-rapids/cedar-rapids-westdale-branch.html
2510 Edgewood Rd SW, Cedar Rapids, IA 52404, United States
U.S. Bank Branch Reviews
A
Waiting (currently) for almost 20 minutes in the drive thru - teller needs to have this other lady come inside … they’re seriously having a conversation! Is there only one teller/employee here in a Monday?! So the reply from the bank representative basically says that instead of using their teller service I should use an alternate method of service aka self serve through the atm etc. Why not instead consider that there should have been a back up assistant for this one teller or better yet, when there’s a complicated transaction holding everyone else up asking that customer to either come inside to complete or drive back around to complete rather than holding everyone else up.
Hello Angie. We are sorry to see that this was your experience when visiting. We understand that time is important to our customers and do our best to ensure an efficient visit. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. If you would like to speak with us in further detail about your visit, we would love to hear from you. Please send us an email to [email protected] with your phone number and reference number 3383, and we will be happy to call you within 2 business days to assist. We look forward to hearing from you. Thank you. ^Ryan
M
Spoke with the "Manager" Andy O'Neil today who made it very clear he is not in the business for good customer service. I had called earlier today to discuss some ridiculous charges ($15 for transferring $ from my savings account to my checking account) 6 times over the last month. I was told by the banker they would have to discuss the matter with a manager and call me back because this was a federal charge. I waited, and waited for the phone call, which I did not receive. I call back and Andy answered and immediately informed me he would not be reimbursing me for any of the charges as they make it "very clear" when you open your account with them that these charges will occur. I find that funny considering when I came to USBank to open an account, I did so because I was sick of getting ridiculous charges from the bank I was at prior. When I asked to speak with his manager, he rudely informed me that he doesn't report to anyone and that the charges would not be reversed. I have never had any types of charges incurred or reversed in the past. I sadly have lost a lot of faith in USBank. I am hoping that faith can be restored, but at this point, Andy O'Neil has reminded me how hard it is to find people with customer service skills these days. Happy Holidays to you too, Andy.
J
Sat in drive up line nearly an hour waiting for service. Very busy location. Definately need to expand or somehow figure out how to move the line faster.
Thank you for sharing the details of your visit, James. We appreciate the time you have taken to provide your feedback. If you would like to discuss this matter with us further, please email your phone number and reference #9728 to us at [email protected] and we'll call you within 2 business days. All the best, ^Kim
H
No good for us bank I’m call to must day’re anser
Hello Hong, Thank you for taking the time to leave us your review. It's very concerning to us that your visit left you with a one-star impression. We'd really like the opportunity to speak about what made you feel this way, and to assist in whatever way we can. Please send us an email with your phone number and reference number 9936 to our email at: [email protected] Once we receive your number, we'll give you a call within 2 business days. We hope you'll allow us this opportunity to help. ^Caitlin
C
My best US Bank branch. Awesome crew from management to cashier
A
If I could give zero stars, I would. They charge $7 to have a check cashed if you don’t have an account with them. I can’t comprehend how that is a good business decision if you are trying to gain clients. In the long run, it’s not the $7 (although it is more than what I pay for coffee), it’s entirely a principle matter. Charging someone because they choose to not use your institution seems against free enterprise.
I can certainly understand why this fee is frustrating for you, Amy. To avoid this fee you would need to be a U.S. Bank account holder or deposit it into your external account. We do appreciate your feedback, as it is used when updates are made to banking policies and procedures, so we appreciate the time you've taken to let us know this fee is upsetting to you. Thank you. ^Jessica
D
This bank will charge you fees upon fees. They are crooks out to separate you from your money. They make wells Fargo look food. Dont bank at any US Bank location unless u dont care about your money..and like letting banks.steal it all from you. I swear they have a so many hidden fees you would be better off lighting your cash on fire..at least u would get some heat for a second. Stay away from these crooks.
Hello, Dave. We are so sorry to hear you had a less than satisfactory experience during your recent visit to your local branch. If you would like to speak with a customer care representative you are welcome to do so by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team
O
Very bad service for international transactions, I am waiting for about month to get my refund and till now I don't have any idea what's going on.
Hello Okami, Thank you for leaving your review. I'm sorry to hear that you've been having trouble with a refund and we'd really like to take a look on your behalf. Please send us an email at [email protected] with your phone number and reference number 1761. Once we receive your number, we'll give you a call within 2 business days to help. We hope to hear from you soon. ^Caitlin
B
The late fees for transfering from saving to checking over the phone, only 6x can you do it or a 15$ charge with every transfer.
L
Quick help on anything i ask and give me information on things I might qualify for as a customer.
Nearby Loan Stores in Cedar Rapids
FAQs
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You can call U.S. Bank Branch via +1 319-396-8682. You can access our online loan marketplace to get instant loan quotes as well.3. How Can I Obtain A Loan At U.S. Bank Branch?
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2. What Is the Location Information of U.S. Bank Branch?
U.S. Bank Branch is located at 2510 Edgewood Rd SW, Cedar Rapids, IA 52404, United States. You can look for their store address on the map software and visit them in no time.4. Is U.S. Bank Branch An Agency Or A Lender?
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