Truist N Central Ave, Staunton

They literally killed me! The absolute worst banking experience and company. Do not trust them. I have been attempting to close out my mother's accounts since last June. They did not close out everything, went after my personal bank account, and then when I closed out my mother's (again!!!) they marked me deceased as well. I couldn't use my bank card. They then slammed me with overage charges for the several months my mother's account was still erroneously kept open. They then said they would correct everything and refund the charges and never did. Leave them as soon as possible and make sure your accounts are actually closed out. If I could leave zero stars I would.

Numerous experiences of money mishandling at this particular suntrust branch. I’ve had an account with suntrust for 15 years and I’ve never experienced such careless and questionable practices at any other branch. We’ve had thousands of dollars deposited into our account that didn’t belong to us, money we knew we deposited never show up in our account, and tellers miscounting cash amounts on many occasions. Hopefully, this bank can learn to employ a more reliable staff. Until then, we’ll be banking somewhere else.

Absolutely horrible customer service!!! Teller was incredibly rude and condescending. Unfortunately, it is well-known in this area that the staff at this branch is unreliable and incredibly unfriendly. Will definitely consider taking my personal and business banking needs elsewhere.

Went to this drive through because after all this time, they are the only one that can accept a suntrust deposit. At 5:22 the drive through was closed.

Many branches locally and throughout North and South Carolina where we vacation.

Truist— with $18,000 in a checking account, Truist unilaterally decided to close my debit card when they suspected fraud, perhaps? (No! Actually given me)–Without contacting me and without notice, Leaving me with no debit card or access to my money Since I was told they mailed me a new card which would get here in possibly 10 days and then would take two days to activate. And of course it’s the weekend, and they are not open. Meanwhile anything that I’ve ordered is being canceled and bills that normally are paid online, are not able to be paid since I don’t have a debit card which I normally have used for everything over the years! What kind of service is this?? How dare you Inconvenience me with no warning and for no reason!!! Beware!

I started my account with them many,years ago. When my account was first opened i was supposed to have all free money services such as cashiers checks. It was quite some time before i needed this service. When i went to get my cashiers check they told me i had a fee of 8 dollars. I explained that when i started my account all these types or services were included. They told me that every time they changed my account i was sent a letter explaining. I never got a letter, i mean who doesnt open bank mail. I told them i should have the same account i was promised. I took my money out right then and have never gone back. They are extremely slimy.

Rude teller at Staunton VA SunTrust!! We've been with SunTrust for years & I always brag about their customer service but I will NOT deal with snooty customer service from a teller who doesn't have the decency to even smile and make eye contact or say hi, to a customer.

I always go here for my banking I never have any issues everyone knows me and my family some really friendly tellers who to us are more like family