Truist James River Rd, Scottsville

I avoid going inside of this location, but use the ATM as it's the only location on my route to and from work. The ATM regularly is also not available for the services I need to use. Whether withdrawal or even depositing a check, half the time it just isn't an available option. Will simply start going out of my way to use another location so I can avoid this location all together now.

So slow and wish Scottsville had another bank. Wait time is out of this world

If I could give less than 1 star I would. I needed to get a $20 bill broken into change. I went into the BB&T and asked for change from $20 bill. US currency. I was told, they could not give me change because I did not have an account with them. I was not asking to cash a check. I was asking them to break a $20 bill. I have gone to many banks, that I do not have an account with and they have always been kind enough to give me change. But no not BB&T. So because of their lack of customer service, I will never do business with them. I won't be opening an account with them. And I won't be getting a safety deposit box, (which I had planned to do with their back since they are the closet to my home). Find another bank. This one does not treat people very well.

Always friendly and helpful, both tellers and bankers. Worked with Kya on several occasions and she has always been prompt and thorough.

Terrible service where else would you have a cashier say that’s a lot of money to take out or make any kind of comments about your business very rude BB&T was bad but truest is going for a new record low

They are holding over $6,000 of my money and could care less if my family freeze or starve to death with no power durring this snow storm! The have zero reason to be holding my money!

I love this bank. They have provided loyal, dedicated, friendly service to me for many, many years. They are the BEST!

Rude, slow, everyone in there acts like they dont want to be there