Truist E 5th Ave, Mt Dora

I visited the Mount Dora branch this afternoon. The tellers were very welcoming. Tom assisted me - handled every detail. Professional, personable and prompt! This was my second great customer service experience with SunTrust today - with two different branches. Today begins the final transition from SunTrust to Truist. Missing the SunTrust brand already 💔 but thrilled the great employees will continue to provide service. I see negative reviews. I get it - it's not always perfect. But when we get it right, it's nice to know it. So from me to SunTrust... thank you 🙏 for many, many great years providing our banking needs; and appreciation to the SunTrust staff for ALL you do❣️ God bless the 'new', moving forward with Tru!

The absolute worse merger SunTrust could've done! Constantly making mistakes, app never works, they never take responsibility for anything. I've worked in banking over 13 years, and now work in government, still dealing with them on that end, and they're still messing up Daily!!! I'm talking about this bank Truist as a whole, not necessarily one particular branch!!

I had a check drawn on this bank that was sent to me. I drove several miles only to be greated by a locked door. After talking to the lady who came to the door, she told me that I would have to pay $7 to get the check cashed that was drawn on this bank. I have never had this happen to me at any other bank, ever. I guess I will not open any account at this bank when I move to the area. As pretty women once said, "Big mistake, huge mistake".

Outstanding. Shane the branch manager and his staff do a great job. Very friendly and good at their jobs. Much better than Bank of America. Suntrust is more of a small town bank with southern hospitality. I highly recommend banking with them.

Great location with a drive thru in a downtown area. Their employees are exceptionally friendly and maintain a community feel to the bank

Absolutely the worst bank out there. We had a return check that was written to us. Our account never went negative. We deposited a different check a couple weeks later and they held our funds for over 2 weeks before they cleared them. Now they are closing my account do to the return check that I had the funds to cover. I wouldn’t bank there if I were you.

The worst ever! If you need to have a QIT opened up, do yourself a favor and go somewhere else! When I mentioned QIT I was asked what is that, now I am sorry but if your in the banking industry then you should know what that is..

Terrible experience! Very rude teller, not my fault! I was just trying to cash a $200.00 check. I was the payee, but not a member! I had three forms of ID, Passport, DL and Credit card, but no account there, she refused to cash the check at the drive-through at 4:27PM on a Tuesday afternoon. The inside was already closed at 4 PM. Because I did not have an account there, she denied me any funds, then advised on protocol, that I must come back and get a picture and a thumb print before I could cash the check! I was very polite at all times while she smirked at me. Why would they close the inside portion of bank at 4PM anyway, it's a bank? And the drive through at 5PM? I would think the inside at 5PM and drive through at 6PM, but 6PM sharp! As, I get it, they need to get home too! But what time do they start for heavens sake. Come on, I guess that's why they call it banking hours. OK Suntrust, if that's what you call good banking, like on the TV commercials that you do so well on! I say corruption, and a front for something other! The database for thumb prints, DNA, facile recognition - collection for the big bad something or another! Thank You Sun-data-collection-corp., minus any trust part!

Mrs. Ashley Trinidad has been absolutely amazing. She has, twice now, went way above and beyond her job in helping me resolve very frustrating situations. I appreciate her very much! Thank you Mrs. Trinidad!

Had to wait a long time to see someone but the lovely lady that helped me and my husband was as kind and help as could be.