Advantage Chrysler Dodge Jeep Ram US, Mt Dora

On April 30 I went to Advantage Chrysler Dodge Jeep Ram looking to buy a truck. Salesperson Ben Dodge determined my requirements and then searched the dealership, as well as some other locations, to try to find me a truck. Ben was very pleasant and knowledgeable and focused on finding a suitable truck and making sure it was a pleasant buying experience. I highly recommend him. Darrin Grant, the General Manager, also got involved and moved heaven and earth trying to find me a suitable vehicle. A vehicle meeting my requirements was subsequently located and I purchased the vehicle in a seamless and pleasurable manner. The shopping experience at Advantage Chrysler Dodge Jeep Ram was a testament to what a car-buying experience should be, and both Ben and Darrin went far above and beyond the call of duty to help me. Based on their demeanor and performance, I have no doubt whatsoever that anyone looking to buy a vehicle would enjoy the same level of customer service and satisfaction that I enjoyed. I cannot recommend Advantage Chrysler Dodge Jeep Ram and Ben Dodge and Darrin Grant enough! If you need a vehicle, stop by Advantage Chrysler Dodge Jeep Ram and talk to their staff! If it is at all humanly possible for them to get you into the vehicle that is right for you, you can rest assured that they will!

My wife & I have never had such an awesome experience purchasing a vehicle. Not only did we purchase one, but we purchased two. The customer service Zach and Elliot provided was exceptional. They walked us through the entire process. They went above and beyond to make the purchase of our vehicles easy and enjoyable. We will only be purchasing vehicles through them in the future. Thank you Zach & Elliot for your remarkable service!

I cannot believe I own a Jeep!!! I can't thank Charlie Crown enough for the amazing customer service. This was my first time ever buying a car from a dealership and what a great experience I had!!! From searching online, visiting the dealership, test driving 3 vehicles (finally deciding on the Patriot), financing department/cashier ahd then a tour to explain where I would go for service etc,....every step was flawless! Thank you again so much Charlie for being with me from start to finish, because of you and the staff at Advantage, my first dealership purchase was the best!! I will most definately be back!!!

We would like to give our salesman Chris, the General Manager Darrin and Tim in Service who made our purchase of our Jeep Grand Cherokee the most pleasant experience with car buying. They went out of their way to make sure everything with the vehicle was taken care of and we were totally satisfied. We totally recommend them and Advantage Chrysler.

Chris and Zack both assisted me with getting a car that I always wanted a Dodge Challenger but this one being a 50th anniversary.

Zach and Henry did most exceptional when it came to selling me my new compass. I will be back to purchase my next one from them!

Finally found a management, staff & team that was welcoming, attentive and willing to wheel and deal. Cody, Mike, and GM Buzzy etc. We have tried buying a car from this smaller hometown dealership for the last 20 years, literally!!! Either they didn’t even bother to come out to say hi or when we went in they showed no interest in selling a car. We have left this dealership so many times before scratching our heads! Well times have changed!!! New management and staff were very friendly, attentive, open to negotiating and in the end we bought our first vehicle from this dealership. The financing and delivery was smooth and didn’t take hours. We went back in today and in 30 minutes had step sides put on, easy Peary. Highly recommend this dealership and we will be coming back to buy another car soon! Thanks for renewing my faith in smaller dealerships! P. S. We got a great deal too! 😉

First let me say I am new to the area and I was looking for a jeep dealership to service my vehicle when needed. I found this dealership on the Internet and I came in to get a quick oil change as it was over the time frame. The service department sent a young lady that assisted me and she was very nice and very helpful. However I went on the lot to look at the newer jeeps as I am in the market to purchase one. Unfortunately no one came out to assist me and when I went into the dealership to use the restroom the sales person that was there looking out of the window just did not seem very interested in helping me to at all. Normally when I walk into a Jeep Dealership the reps are very helpful to get me the information that I need. Maybe it was because of the way that I was dressed ; very casual and laid-back due to me just getting off work not really sure what the reasoning was. I will definitely go here again to get my oil changed to buy my new jeep more than likely not. I just didn’t feel very welcomed. Again the service advisor was very nice and very helpful

Zach was amazing! He’s very personable and fun to work with. We had a Jeep that we had purchased a year ago from a different dealership and while we really loved our Jeep we were looking to upgrade from our Sahara to a Rubicon package in the same year range. We found exactly what we were looking for here and now are enjoying our newer lower mileage lifted Jeep!

Zach Bell responded to my internet inquiry right away and went to work trying to make me a deal. His manager Darrin seems to have a sharp pencil and can structure a deal. Just wish I was in a situation to buy.

I am extremely pleased with the services, rendered to me today. My salesman, Zach, was thorough from beginning to end. I even had a chance to converse with Elliott, who was not a part of my car buying services, but was kind enough to hold a conversation with me, until my salesman got back. Their efficiency was superior. I had not one hassle. I was in and out in a decent time frame. If you're looking to purchase a vehicle, look no further. I HIGHLY recommend Advantage CJD. They got you covered!!

From finding my new car online to taking the test drive our salesman Zach Bell was a pleasure to work with! He was knowledgeable about the vehicle , pointed out the best features. At delivery time he walked us through the vehicle and answered all of our questions, synced our phones and even helped us to set the seat for each driver! What a great professional experience with him and the dealership. Not to forget we got a fabulous deal as well!

Cody was awesome! Was very patient with our needs and found us what we wanted. Nice young man. However when I purchased my 2019 Ecodiesel It came with 2 no charge oil changes. They would not Honor the second one. They said it was past the use by date. There were no use by dates mentioned in any of the paper work. NONE... Watch what you pay for here you may not get it. They just lost a good customer for the cost of a oil change that was already paid for. Just not a proper way of doing business. Will not recommend and strongly advise not to do business with this dealership.

Enrique was very polite, very caring and made sure we were comfortable during the entire process. Since I could not get my credit reports unlocked we had to come back on Monday to finish all of the paperwork, and he was still just like he was on Saturday. It was a very good experience and if the Rapture does not come in the next 5 or 6 years we will be back to trade this one in for another and pray he is still there.

Henry Santana is one of the most professional sales people I've had the opportunity to experience. I have now purchased two new Jeep vehicles from Advantage and worked the processes from beginning to end with Henry. I highly recommend him. If you're looking for a personal touch and the feeling that your customer satisfaction is important then ask for Henry. He's top notch and when I'm ready to purchase another vehicle I'll ask for Henry once again.

I have been to Advantage before and they ve always treated us well. I came back to see if they would match a competitor's coupon for oil changes and Darren the general manager and Abraham the service person did without any hesitation they are very good here and do good work I would recommend advantage to anyone who has a Dodge product. Thanks again guys for coming through. Ron

Looked for a place to take my Ram. Advantage popped up as one option. I called to schedule an appointment. Patricia said that I didn't need one based on my mileage. She told me that there were two in the bay for an oil change. 20 minutes later, I arrived, Patricia greated me at my truck. I was in and out in less than one hour, very quick.

This dealership refused to take my trade because it was an out of state lease. I spent 3 hours outside of their dealership waiting for a response from Chrysler in 88 degrees. I am 67 years old with a cardiac condition and they never offered me a drink or to sit inside while I waited to see what I was supposed to do with the vehicle. After 3 hours I found another dealership who had no problem taking the vehicle. I am sure they would have had no problem taking it if I was buying a new vehicle from them! You can be sure I never will

I am extremely happy with the service of my man Cody Church. As soon as I arrived and was greeted by Cody I knew I was in good hands. He was very respectful and knowledgeable, not only that but he was very calming and made me feel comfortable in the whole overwhelming process I thought this was going to be buying my first vehicle on my own. He walked me through step by step and explained everything extremely well so that I can understand the process and answered any questions I may have had with the upmost certainty. Cody made sure that when I drove off the lot it was in a brand new car that I wanted and not something I felt pressured into. Getting my first car on my own was one of the smoothest and most enjoyable car buying experiences I’ve ever had! if you are In the market for a new car than I highly HIGHLY recommend you to go see Cody Church, you won’t regret it. Because he will make sure you leave in the not only in the vehicle you WANT but you will also leave as a friend. Thank you again Cody Church and the Advantage team for helping me into my new vehicle! I love it!

My first time buying at a dealership, and Ron treated me very, very well. Honest, and upfront about everything. He also took the time to give me some other unrelated tips and advice. Also he didn't try and push me into something outside of my budget. Positive experience start to finish, very kind staff. Hometown feel, and would buy here again.

Highly recommend Advantage if you’re looking for not only a good deal, great customer service (see Cody Church!) but a quality vehicle that will last for years. I came in a few months ago and am still blown away by how I was treated and about my new vehicle. I plan on coming back for my son’s birthday in November! If I could rate Advantage higher I would

Great Experience! Jamie my sales agent did a phenomenal job showing me my truck and explaining all its features. Tim was on top of my trade in appraisal and came very close to my asking price of my trade in, and Ed shopped around for the best deal for my financing and got me the one I that was better than I expected. Buying a car is a long and arduous process, but i must say with this team of workers we got the job done quickly and efficiently. I recommend you stop by and experience what I think buying a car should be. 100%

I've never owned a vehicle with a key fob that starts it and I told the guys in parts department that when I went in to replace my old one. I told them it was the only key I had and was locked out of my jeep. They charged me $210 and never said I would have to find a way to get my vehicle there because it has to be programmed until two days later when the fob arrived at the dealership. The should be more informative to customers and let the customer know things like this

This was a great car buying experience. Our salesperson Ben worked tirelessly to find us the car I wanted and gave us the bottom line without having to do hours of negotiating. He made us a great deal. Our finance manager Jim made our transaction smooth and easy. After we received our gorgeous 300c Ty then came out to explain how everything worked. She made it fun and understandable. I will definitely buy my next Chrysler there, no doubt.

We just had the most pleasant car buying experience ever! The entire crew at Advantage Chrysler was a pleasure to deal with. There was no pressure at all and Gabriel Mason and Darrin Grant went the extra mile to make sure everything about the deal was perfect. We would not hesitate to go back there for our next vehicle.

We met Cody Church as we entered the showroom at Advantage. He instantly made us feel comfortable with his manner and professionalism. We found ourselves canceling plans to shop at other dealers and sealed a more than satisfactory deal with him. We're grateful to him for his time and courtesy.

I recently purchased a Dodge Challenger from Advantage Chrysler Dodge. I worked with Zach as my salesperson. He was very helpful in making everything happen. The vehicle needed some minor repairs and the dealership took care of them with no issues. I recommend this dealership. It was really a no pressure buying experience.

Top shelf auto dealer. Worked with their A-Team, Gabe and Ron. Got a super price on a super car with absolutely no haggling. This will be my new car dealer for all my future purchases. Already have referred 2 friends there who both are buying vehicles. Great to see sales reps taking pride in their work.

Had a great experience this morning working with Henry and getting my brand new Jeep Cherokee. Fair prices, easy to work with sales team and no run around. Thanks so much. We'll be back for our next Mopar 😄

Stopped by to get a key made for my Jeep Cherokee. I was told up front they may not be able to program it. I wasn’t told if they couldn’t program it I would have to pay $75.00 for them to try. After waiting for 45 minutes, they told me my car was done. I went to pay and they told me it doesn’t work. They wanted $75.00 anyway. I asked “what for? It doesn’t work. They said, “for us to try”. What a ripoff. Go elsewhere. Beware. This place takes advantage of the unsuspecting individual.

I went yesterday for my 2nd free Oil Change. I did not realize the time had expired. I worked with a fantastic gentleman, Abraham, who helped me reinstate the free oil change due to the virus. He sat on hold forever with the dept that handles that, as well as many transfers, before finally getting authorization. This man went above and beyond in my opinion and I hope this word gets to management. THIS is how great service is done! Thank you again Abraham, for all your help.

Purchased: 2018 Alfa Romeo Giulia TI. 100% satisfied customer experience! Calm, courteous atmosphere, helpful staff, overall very accommodating. Sales Representative Zack... provided excellence. The Sales and Finance teams worked great together; presenting a mutually beneficial offer. I accepted the offer. I would highly recommend Zack and Advantage Chrysler Dodge Jeep Ram.

The buying experience here is great and I'm super satisfied with my car. Ben Dodge was super helpful in helping me get set with my car and the dealership was very flexible.

Great transaction getting my wife into her dream car! Tommy the sales man was knowledgeable and helpful throughout the whole process to make the transaction smooth and enjoyable. The Paperwork was prepped and ready from Ahmed so I was in and out quickly! Definitely my go to dealership from here on out! Thank you Tommy, Darrin, and Ahmed!

I stopped in just to look before I drove an hour to another dealership to sign on a truck. Ben approached me and helped me! Ben got me a great deal on a 2021 Ram 1500, and he called me two days later to make sure everything was set up! Highly recommend this dealership.

If you need a new vehicle this is the place to go! Salesman Henry found us the perfect van for our growing family. He went above and beyond to help find the right fit for our needs. The sales manager Elliot worked magic getting us an unbelievable deal and we could not be more thrilled with how smooth the whole process went.

We have been looking for a Doge Charger SRT8 Scatpack for my son! After a week of looking at places like Napleton in Clermont where the Finance manager was rude as heck. We went to Greenway Dodge where they wanted to charge us $1500.00 for window tint that we never asked for. That was a deal breaker. They would not budge on window tint! Not smart.. Her is the great part... We went up to Advantage Dodge. Right of way we were met by Cody the salesman. Cody was not only very nice, but very knowledgeable. If Cody was unsure...He said Give me a second, I'll be back with the answer. Soon we met Elliot... the finance manager... Another great guy! We explained our issue with many other dealerships. Elliot said he thinks he can help us out! Not only did they come in under everyone else's price by far for the same car, but he was very accommodating with every little detail. Both Cody and Elliot where there for my son for his very first new car purchase! I cannot thank them enough for every thing they did to not only earn our buisness, but make us comfortable. I definitely will buy my next vehical from them.

This dealer should enforce that their employees are wearing a mask covering their noses when interacting with customers. Taking time to protect and disinfect touch areas in customers vehicles is extremely important and it should be followed also. I am no longer taking my new car to be serviced at this dealership until management gets serious about proecting their employees and the customers it serves

Had a great experience with buying vehicles from these guys. Went in just to test drive. Never thought that I would buy the truck from them. It was a great experience from the top down to the sales person. Henry helped find the right vehicle and let us take it to grab food. When we found an issue with the truck, he got it fixed quickly. So glad to have everyone at Advantage help us with this process.

Best experience when buying a vehicle I have ever had. Aaron was very professional, knowledgeable and patient in helping my husband find the Jeep Gladiator of his dreams.

Big thanks to My sells representative Zach!! He was Patient, informative and Cool as Heck! Definitely made purchasing a new car Easy as 1,2,3! Thanks Zach and also Elliot for all of your assistance! Highly recommended Dealership! You won’t be disappointed

Purchased a used Ford F150 from this dealer. Zach Bell was very helpful and polite and I would recommend him anytime you are shopping for a car or truck. Zach has a lot of knowledge about the different brands. Most of the work was done over the internet which went very smoothly. Also recommend Janene Black in the internet dept who was very helpful in getting the numbers right. Great experience.

Zack at Advantage may have been the nicest car specialist I've ever met. When I called in to talk about the Jeep Renegades, I was honest with him. My heart was set on a new Ford Bronco. However, Zack went over and above what I've ever experienced with a car deal, delivering more to me than I could have ever imagined. The general manager of the dealership even came over and engaged with my son, addressed my wife and all of her questions, and just made me feel at home. Today, I'm happy to report that my family and I have had a great many adventures in our new 4x4 2021 Jeep Renegade and I can't imagine dealing with any other car dealership. We will be seeing Zack and the wonderful people at Advantage as soon as we are ready to trade in my wife's SUV. -Jeremy Croston, author Bull River Blues

When I walked into Advantage I was greeted with open arms and had the pleasure of working with Zach as my salesman. He was very knowledgeable, understanding and made feel comfortable with my decision to purchase a new Challenger. Even after the purchase he continues to be just as courteous as he was when he first met me! My experience was awesome!

Went in to have a recall fixed on my Jeep. The issue was just a simple software update and I was told that they would have me in and out in 30 minutes. I asked while I was there if I could get an oil change and that I had a coupon for it. The gentleman at the desk said of course but the coupon was for regular not synthetic and I needed synthetic. He said he could get me a deal for $45 plus tax for the synthetic and I said sure might as well since I am already here. I waited over two ours to then be told they are working on my vehicle just now. Another gentleman came out to cash me out after another 35 minutes. He asked me how I was paying and I told him with a card and handed it to him. He cashed me out before giving me the invoice and casually told me “Oh. We couldn’t fix your recall today sorry.” When I asked why he said the system was down. I asked why was I not told this earlier and why was my time wasted for two hours and all I got was a shrug and a “sorry.” I then get my invoice and it’s over $73. I asked why it was so high and was told that’s how much an oil change is. I told him that the gentleman that checked me in said it was $45 plus tax. He then questioned me how it was that price and I explained that the original gentleman I spoke with told me he would honor a oil change for me at $45 plus tax and that is what I agreed on. He then goes back and said he will void my charge he put on my card. He then comes back with a bill of $53 and when I told him that still isn’t right since with tax it should have been $48 and change he tells me “Oh, well I took $20 off the bill, that’s the best I can do.” At this point I was beyond upset and I told him fine payed the bill and left. My whole morning was waisted. I don’t understand how hard it is to come up to me in the beginning and say “excuse me sir, we are having issues with our systems today and it seems like we can not perform the recall, would you like to wait a little longer for us to see if we can correct the issue?” No I get nothing. I get lied to saying it is being fixed now then told it wasn’t able to happen then get over charged for a service I was told was a specific price. I will not do business with this place again and will make sure neither family or friends will too. Don’t waist people’s time, don’t lie to them, have open communication, and be real. It’s not hard to have simple customer service.

We are buying a used car. We drove all over the state to find the right one. It came down to two, one in Ft Meyers and one in Mt. Dora. We had an out the door offer already from the Ft Meyers dealer, who was very attentive. That left only the drive from Clearwater to Mt. Dora to look at the same van. Same Color, Same model, same everything except mileage and value. In the end, (I know that you have heard the phrase "Better Than Sliced Bread") well the whole experience at Advantage Dodge of Mt. Dora Fl. came down to value. Value for our time and for the van we wanted. In this case, first came sliced bread then came Zach Bell!! our salesman. The whole buying effort was simply better than sliced bread!! No "Hard Sell" friendly people, all around a good, easily and acceptable negotiated price on both sides of the table. We don't mind driving for good service good people and a good value so, we will look at Advantage Dodge first the next time we buy. They would be worth your time to include them the next time you're looking to purchase a vehicle, new or used.

Worked with Zack Bell in sales and had an amazing experience!! He was very courteous, knowledgeable and extremely happy to assist with anything (including changing the toolbox in the bed of my old truck to the new one). I not only walked out with the truck I wanted at a great price I felt like an amazingly valued customer!! I would recommend this dealship to anyone but very highly recommend requesting Zack when you do visit!!! Thanks, -Randy

My insurance had totaled my old truck and after a few days of research I decided to purchase a Ram 1500 Classic, as it seemed to offer the best bang for the buck based on what I was looking for. I called and talked to Zach Bell, explained my situation and the truck that I was interested in. After three more calls from him (about 20 minutes total) we had struck a deal all from the comfort of my home. I sent him some info he needed to start the paper work. After we arrived at the dealership the whole process took less than 90 minutes and I was driving a new Ram Truck! They threw in a full tank of gas, two oil changes and a tire rotation into the deal as well. The very best part was the final Out The Door Price. Overall I would rate this experience with 5 Stars as there were no high pressure tactics and this amazingly easy vehicle purchase happened in My Home Town. Thank You Zach

I just traded my Colorado on a Dodge Ram 1500 what a nice truck. My salesman was Ron Stepp and he was excellent. He picked out the right truck the right color and they worked everyday they to help me get this truck without taking a big hit. Between the general manager Darrin and Ron bent over backwards to help me and not spend a lot of time in the office.Advantage and the people there were excellent. I would rate them all at 10 1/2, they were great thanks. Pete Rieli

Our experience with our sales person Zach, was absolutely amazing. Zach was honest and friendly and made our purchasing a 2500 Dodge Ram easy and smooth. He was very accommodating, and the finance department was friendly and helpful too. I highly recommend this dealership. Thank you for a hassle free experience.

While car buying is never a fun experience, Zach and Ron made it as painless as possible. They were both very helpful even though I was asking a million questions. They both made an effort to get to know me on a personal level which made the whole 3 day experience much better. Of course, the dealership was making sure that they still made money, but I never felt I was being taken advantage of. I would absolutely work with Zach and Ron again. Patrick, one of the sales managers, practically bent over backwards to make sure I was happy. I did have a couple unpleasant encounters with some of the employees but they weren't relevant enough to be mentioned in this review. Also worth noting, Mark Hamblin in service knows his stuff and was very friendly.

Tim in the service department has dropped a ball does not keep his word and do what he says

Zach was awesome! It was a very easy experience and he explained everything along the way until the deal was closed. He went above and beyond taking my calls after hours to make sure deal went smooth and I was able to obtain what I wanted. He even dealt very well with all the times I changed vehicle choices! In the end I got exactly what I wanted! We’re a Jeep family, and will definitely be back soon to upgrade my daughters Jeep! Thank you!

I have to thank you, We showed up and met Zac and was a great experience from there. he was able to show us a very nice truck and answer any questions. The staff worked very hard to meet all our needs including making time to install a tri-fold bed cover. I appreciate someone who knows their product and business. Thanks again great job.

Henry was a great salesperson! Very easy to work with and very tentative to our needs. Showed us what features were on the car and very informative. He made sure we knew what was going on during the buying process, and answered all questions that we had.

Cody Church was great. He was able to handle most of the paperwork over the phone and email to make the buying process as smooth as possible. They were able to get us in and out the door in our new wrangler in 2 hours.

Had my first car-buying experience this past weekend. I of course expected the stereotypical stuff you think of about dealerships, and boy was I wrong! We were able to look at all the cars we were interested in before being approached by Elliot. Instead of continuing to aimlessly look at what they had, he brought us inside to figure out what we were really looking for, and what the finances are to make that happen. Very happy with my experience and very happy with my car.

I've been to many dealerships around the Central Florida area and had by far the best experience at Advantage CDJR. Before coming in I spoke with Janene and Ethan and they were amazing in making sure all my concerns were answered before I drove 45 min to get there. Ethan took care of rest and he was extremely helpful and made me feel no pressure whatsoever and got me the car I wanted. The sales managers were also very helpful. Highly recommend this dealership!

I purchased my Jeep at another dealership and had a bad experience with the service department. I recently needed service and decided to go to Advantage instead. I will absolutely be going back there for all my service needs in the future. The service advisor, Kim, was fantastic from the moment I walked in the door. Super friendly, helpful, accommodating, and just a nice person. The best way to describe it is at the other dealership, a service visit was strictly a business transaction between you and them. At Advantage, I felt like I was being treated like a long time friend......

I went yesterday for my 2nd free Oil Change. I did not realize the time had expired. I worked with a fantastic gentleman, Abraham, who helped me reinstate the free oil change due to the virus. He sat on hold forever with the dept that handles that, as well as many transfers, before finally getting authorization. This man went above and beyond in my opinion and I hope this word gets to management. THIS is how great service is done! Thank you again Abraham, for all your help.

Zack was an awesome sales guy, I really enjoyed buying my SUV from him. He is very down to earth no pressure kind of guy. He made the buying experience fun. Even the financial office went out of there way to get us a really good deal that we were happy with . This is our second SUV we have purchased from them , and we will definitely go back.