TitleMax Title Loans Keith St, Cleveland

Just want to take a moment to thank Robin!!! I recommend her to the highest degree. She goes above and beyond, and she is one of the most kind,caring people I've ever met. She remembers me by name and even little things about me and my family. Robin always greets me with the kindest smile when I walk in the door ,offers me some coffee, then ask me how everything is going with the utmost sincerity!!! She is also very helpful and informative with the very best options available and its helped me out of several binds especially since all the chaos of this year and last. When I'm leaving she always walks me to the door. Shes a truly rare find in the customer service world :) I appreciate her for all the good work and kindness that shines through to everyone walking in the door. If you go to title max be sure to see Robin you will definitely not regret it!!! She makes my day a little better when I go in for sure. It's good to see people like her in a position of customer service again! -Kara :)

Went in to ask some questions about your services and spoke with a lady named LACY. Let me just say, if y’all had more employees like her, you’d be a shining star of the business world. She was so polite and super helpful. Keep up the great work, LACY.

Went into this location looking for information and how everything worked. The girl in the front office Lacy was very helpful! She walked me through the entire process and made it clear to understand!!! Thank you lacy for doing such a great job! You are a shining star.

Such a clean location, makes you feel at home every time you go in there. VERY friendly people that work there especially Lacy, she has such a bubbly personality and is always nice! Never see her without a smile on her face! I'll recommend this Title Max every day, any day to everyone!

Cherith and Lacy did an amazing job, kept the environment enjoyable, and ensured that I could walk away with something. That sounds like it's an unexpected thing but there were some issues on my end and they found a way to make it work. I absolutely recommend them for your needs if times are rough and money is tight. Thank you ladies for an amazing experience! Will definitely return in the future if money ever gets tight again! Jacob S.

Jennifer was awesome!! I've never been there before, she was so professional and sweet! I really felt like family, she's amazing! She deserves a raise and a company car! Thank you so much for all your help!

Absolutely the best service! The staff is amazing! I went in slightly nervous, but left feeling very confident in my decision. Everything was explained perfectly, and any questions I had were answered. I definitely recommend this location. Thank you all for being such an amazing help!

Fabulous team I wouldn’t go anywhere else, Lacey is awesome at her job. They are all spot on they get you in and out fairly quickly. It’s always clean and this group is friendly always willing to help you out.

Jennifer was amazing at help us out going out of her way to get us the best deal. She explained everything down to a T. Will definitely be back for a second round! Their service is top notch! Thank you for helping my family out!

I worked with Amber and Courtney and they were amazing! Very sweet women. They knew what they were talking about, didn't have to wait for them to get an answer from someone to get my question answered. They were very knowledgeable! And very sweet, kind, beautiful women!! I will refer them to everyone I know!!

Very Friendly staff with the best customer service experience ever. They have a mat for kids to play on and toys to keep them happy while they help you with the loan process. Fresh coffee for every customer. Wow!!! Very professional atmosphere I know my information is safe with them. Thank you TitleMax and thank you Wendy. Hope you get to feeling better.

I was greeted with open arms and and respect. Welcoming conversation, positive, and informative. All around professional when it came to my situation. If you need a loan definitely go to this branch and ask for Jessica tell her I sent you.

Lacy ross made my experience amazing. She sympathizes and relates to her customers and not only do you leave with great service but also a friendship!!

SUCH A GREAT EXPERIENCE! Got everything and more, i came in low hopes, and LACY was a HUGE help. she answered all my questions in such a professional manner! She has made me a TitleMax Customer for life!! THANK YOU LACY!!

Lacy was very nice, caring, sincere, and she smiled and helped me through it all. She got me exactly what I went in needing during a tough time! Thank you Lacy & titlemax!

I had truly the best experience with Jennifer Livingston! She was not only fast, but very sweet and personable. She made the whole process go much smoother for me. 😁

Jennifer and her team are awesome. They will always work to help you out the best way. I will always send people and will always return there due to amazing people. Thank u so much for having an awesome team at titlemax.

Cherith was great. she helped me when I thought no one else could. I needed to get medicine for my child and was in a pinch. She was very kind and explained the entire process and got me the help I needed. I was nervous going in, however cherith and lacy made the entire process easy. They both did a great job and I look forward to working with them in the future.

Priscilla was so patient but consistent in assisting me with getting the loan i needed and also assisted in helping me make a wise decision concerning the choice of loan i desired to help me keep my relationship with titlemax healthy. Any questions i had she had answers amd that means alot when it comes to doing good business and building long lasting business relationships Not just that but her ability to relate brought us and kept us at common ground! Thank you TitleMax, Thank you again Priscilla!!

First experience with doing any sort of auto loan. Shelley made this a quick and painless experience, we got the money we needed and it's going to be just as easy to pay it back. So if y'all are in a tight spot, please go she Shelley and the ladies at Title Max next to Food City on Keith St.!

Cherith was amazing!!!! Shemade it so easy! I am telling everyone to go see her. She is very professional and made me feel so at ease. When you have to take out a lone your already stressed but she made me feel so at ease. This girl rocks!

10/10 recommend. Staff is so sweet, and they are very helpful with general questions about raising credit. A wonderful start to improving your credit

Lacy and jessica is amazinggggg! Definitely goes above and beyond to get you took care of! Highly recommend. Love Shelly too! 💕

Had a great experience with this place Kayla is a awesome and smart young woman she was very helpful and smart when it came to talking with me. Thanks Kayla. BTW I don't know if I can say this on here but you are a very beautiful smart hard working woman

Jennifer Livingston is amazing she went above and beyond to help me and my family. She is very friendly and will make you feel right at home!!

Jessica in the North Cleveland office is awesome! She was so friendly and explained everything thoroughly. We were in and out in a timely manner. I couldn’t be more pleased with how smooth the process was. Thank you Jessica for a job well done!

I have been to this location 2 times and have been greeted and treated like family the second I walk through the door. Very friendly and helpful staff. I had the joy of talking with Lacy, Jessica, and Shelley and they all were all outgoing and very friendly. I was serviced quickly and efficiently and I recommend this location to anyone looking for a loan service.

I came to this location seeking a great deal on a title loan. Jessica, was the person with whom I spoke to. She was extremely helpful and with all her skills had helped me receive the most I could get on my title loan. She was very knowledgeable, polite and aggressive when dealing with me. Aggressive, by helping me get the most I could. I truly appreciate what lengths she went by taking my vehicle on. I definitely recommend coming to this location when dealing with your title. You won't be disappointed.

Lacy is amazing! Highly recommend her at this location. She goes above and beyond to help her customers out! Goes into every bit of detail and leaves nothing out, so you know exactly what you are doing!

Jessica and Shelly were absolutely amazing. They were efficient and did their best to make sure we got our loan. She read everything and even took time to explain it to us. I really love the Title Max on Keith Street.

TitleMax was great to myself and spouse we have been having difficulties with our finances since the COVID-19. The ladies at the office were wonderful! Great service, made us feel right at home. Would recommend the Titlemax store @ 3860 Keith Street any day! Thank you again.

Cherith was so great and patient with me! She did all she could to get me as much of a loan as possible and help me get back on my feet! She took such a weight off my shoulders and I couldn’t thank them enough! I will tell all my friends and will definitely be sticking with them! Super friendly staff

Lacy Ross really made the process painless. Getting a line of credit is usually stressful, but she was able to make it a simple process with a super fast approval. I highly recommend you talk to her. Goodness knows she will keep it real with what's best for you. You might even crack up over a squeaky chair cushion.

They were very prompt and super friendly. Lacy was very down to earth and explained things in detail. She even shared a personal experience that went above and beyond what any CSR needed to do! Excellent job!!!

I've done a title loan in the past, but never with TitleMax so I just went in trying gather information on the process. I'm trying to avoid taking out a loan, but if I do end up having to go that route it's good to know what my options are. I spoke to a lady named Jennifer; she was super helpful. She was nice enough to go over everything in detail and even repeat a lot of it for me while I made notes. Lol They gave me lots of great info and took their time.. way better then that place I'd used in the past. The process also seems pretty simple and straight forward which I like.

Walked right in was treated with respect and mostly what i loved more than anything my privacy! All the Girls was so sweet and friendly. Allison Campbell, Walked me through step by step and even took time to answer all my concerns and questions. Was a quick process that took less than 20 to 25 mins and walked out the door with more thank i even asked for! If i need money again i will not hesitate for one bit to go back again! overall great business and very sweet personnel! Again thank you Allison for taking care of my personal needs! I am one "Happy Camper".

Loved their customer service. Jennifer helped me with all my needs and a great smile on her face. Made me feel great and would want to come back and do business!!

Staff was great. helped me looked at all my options and find out what was best for my situation. Cherith Dubois worked my account and she was very quick, friendly, and knowledgeable. Would definitely come back for any financial needs.

Lacy was very awesome and helped us on everything we needed. Answered all of our questions and was very patient with us. She explained everything thoroughly and we left with no doubts. Thank you so much Lacy for helping us.

I was really impressed with the fast and friendly service that I received at Titlemax. I would like to thanks Jessica Keener for a job well done. I will always do business with Titlemax and I will tell all my friends to come by and see Jessica. God bless and thanks for coming through rite on time.

Shelley was great with helping me get a loan. She was friendly and professional. Loan was not much but they did the best they could. Thank you shelley at title max

Lacy and Cherith, are literally the best! They are the sweetest kindest ladies you will ever meet. They explained everything in detail, I didn't walk out not knowing what I was doing! Thank you ladies!!

I used Title max to get a loan and the experience was fantabulous. Jessica is a pure professional and was very responsive throughout the process. I will definitely be recommending her to my friends and family.

The staff at this location is amazing!!! They helped me when no one else would. They gave me a fresh cup of coffee and a donut as soon as I walked in the door. My niece had somewhere to play while I did the loan. I would recommend this Titlemax location to anyone! You will not receive better service anywhere else in my opinion!

Lacy, Jessica & Shelley are all amazing women! & they're all great at there jobs, they go into detail so you know every bit of what you're doing!

I love Lacy!!! She’s awesome. She answered every question I had promptly. She got me in and out super quick. Thank you so much!!

Lacy was so wonderful and helpful when I went in answered all my questions and concerns. She was very professional! The whole the was done in a timeline manner. Thank you very much.....

The lady's at titlemax were so helpful and courtious! They really make you feel like a part of the family! I definitely recommend the one on Kieth St. Thanks lady's your awesome!

Lacy was super helpful. She did all she could and got us approved. I honestly recommend her if you go there. Ask for Lacy!