Tinker Federal Credit Union Nw 39th Expy, Bethany

Extremely unprofessional. Left in the drive through for 9 minutes while other vehicles were serviced. Press talk button to ask for my receipt & membership card, was told let me check then my items were delivered shortly. This was at 4:35pm on 5/17/2022. I only stopped @ this location because I was in the area AND there were empty drive through slots. Do better!!!!!!!

I have a Capital One checking and savings account that I like much better than my TFCU accounts, not to mention the night and day comparison on apps. I keep my TFCU open though because there are no physical Capital One branches near me. However, TFCU'S weekday hours are less than useless to those of us with jobs. Maybe I should just take the plunge and switch to completely online banking with Capital One...

My debit card was compromised, but within a few minutes I was set to go with a new card. I WISH I could remember the name of the 2 wonderful gals that helped me today!!! I wish I would have paid better attention because they displayed such kindness & such great customer service, they should be recognized. Thank you! Carrie Matley💕

Horrible and rude customer service!!! I was assisting my alzheimers father in law who was very confused by the their many questions, and was told, "We're NOT talking to you, you are NOT a member!" His hands weren't working well and he asked me to punch in some numbers. NO, she cant touch it!! So he had a to struggle and do it!! Never experienced such a lack basic human caring and RUDENESS!! Take your business elsewhere, like Yukon, you'll be treated with respect and compassion for the elderly!!!

Always really liked coming to any branch. Good customer service and polite. Can't answer about loans etc cuz all I have with them is a Savings and Checking account.

Went to deposit a check. My license is expired but now we have to wait for appointments and pay for the appointments to replace. They actually asked for the date of my DL renewal appointment. Um not your business. Then they put my money in the wrong accounts. I thought I'll transfer it over. Nope the new app is out!!!! Downloaded that, it wont accept any of my information and now I have to return to the bank to update it. I also have a new phone number so that's great. I wonder if theyll let me keep my money in their bank so they can use it to let people borrow off of and then not let me access it since they dont know my phone number and my license expired 2 weeks ago. Hmmm what a joke I'm buying a safe and a lot of guns.

Hope you do not ever have your info stolen and have to open a new account. I had to after having a account for two years here and they make you start over with a hold on all checks you deposit for 9 DAYS for the first 30 days. This should be removed or at least reduced for people that have experienced this. Thanks for taking care of your customers!!

Very Rude employees at this location! I tried to update my last name on the account after getting married and was treated as some random criminal even after providing several documents verifying my name change

I called this morning and one of the ladies asked for my account number, last four and my date of birth... ok. I gave all this information to her. Then she proceeded to tell me that she didn't think I was who I said I was???? Um excuse me? I just gave you all this info. I even offered to give her my drivers license number and exp date as extra info. However she refused to take it. She then told me she has the right to question my identity and to come in locally? NO HELP! I gave you every information down to the last number, and offered to provide more. Thanks a lot lady! I went in to my tinker air force base branch and they helped me out ALOT more and they were nicer, they told me what she did was crazy and they wouldn't do that. She is CRAZY! Waste of my time.

Went in to assist my eight-four year old father with a transaction, I've also been a member for over thirty-five years, with that being said I was not wearing a mask due to a medical issue and AVP/Branch Manager Cindy Akin approached me telling me about the mandate and telling me wear the mask or I'll call 911, again told her I had a health issue, she was not concerned when I told her in the mandate it clearly states medical issues are exempt from the mandate, that's when she told me "AS FAR AS I'M CONCERNED YOU ARE NOT A MEMBER" again been one for over thirty-five years, She comes at me with I'll call 911 you will wear the mask....as a woman walks past her with her mask on her chin, I'm pretty sure they have cameras in the bank have already contacted the branch office about her verbal attack and unprofessional actions, even one of the employees apoligized for "Karens" tantrum, employee stated "it's a power thing with her"