Express Credit Auto Nw 39th St, Oklahoma City

Scott was great to work with, offered me a great deal to suitable for my budget, with a great warranty but didn't have a car in the mid size range. I would definitely go back...

They didn't send out my title so I wasn't able to get tags, took them 8 months for me to be able to get them and they wouldn't update the paper tag when they couldn't give me the title. A technician pulled a part off of another vehicle to put on mine. If I could go back in time, I would never set foot on the lot. Customer service has been horrible with every experience I've had. Online, they state that customers can communicate with them via phone or email, sounds convenient especially if you're traveling overseas, but in reality, they refuse to correspond via email.

I needed a Vehicle and went to Express Credit Auto on 240&Penn. A salesman Junior was able to get me into a Vehicle as no one else would. He awesome and Thank you!!

The worst! They told me on the phone that they refused to work with me multiple times. The car they sold me had issues after saying they inspected it throughly. They will turn your car off, tow it, want $2000 for it plus towing fees if you want your car back. Not to mention, they said, they couldn't push the payment to my next scheduled date because my regular payment date is the following day. If I have the funds for it then, what's the problem? I'm so sick of them. I'm glad I'll be buying my car in cash from a private owner. These people and dealership are the worst. Too bad I found out from other people how bad they were afterwards. 😑

Process was a little long but they definitely will work with you. If you are in the market definitely come ask for Junior he is an amazing sales man!!

Junior is the one who helped me and he was the nicest salesman for sure. I would recommend anyone to come see him

This is the worst place to buy a car, you may as well get one from the junk yard . I guarantee it will run better and the finance department wouldn't know how to draw money if it was given to them in there hands. The mechanics at the warranty department are shade tree mechanics

I had a very good experience buying my car they where great but the finance department is another story I called into them today and explained I would make my payment Friday because I was supposed to return to work but not able to due to my sister passing away and I was waiting on my bereavement pay to hit my account to make my payment she said she would note my account and forgot to put me on hold or hang up and she proceeded to talk about me to another person and said I quote” she is making up the story about her sister “ I was lying about it” and when I said excuse me what did u say the lady hung up on me this is not the first time someone being rude and hanging up on I’m getting really frustrated with this department there is no reason to o say I way lying about my sister dying it makes me regret buying my car you need to check your finance department

They were amazing! I have horrible credit due to a divorce. They worked with me, they do in house financing... which is why they can finance you to get back on your feet if you have a job.... Etc. And all those took seriously like an hour! In and out!

Vanessa was very helpful and super sweet , she tried her hardest to get me a car with the little money i had to offer. I definitely will recommend this place to anyone looking for a car!

This is my daughter's car, she purchased less than 2 years ago. Had nothing but trouble with the AC. Been back and forth to many times to only have it quit working. We took it to another shop to have the problem diagnosed and was shown where the cooling line is leaking. Gave these folks an opportunity to fix it correctly, but guess what, they just added freon again and told her it was fixed . 10 days later and it's back at the garage in Yukon to see why it's not working. They never replaced the line, even though they said they did. Looks like I'm going to have it fixed by a "REAL" garage and then take what legal action I can. She is a single mother with 2 children that only asked to have it fixed correctly while under warranty. To much to ask I guess. Time for plan B.

Just walked in today and walked out with a car. Junior didn’t pressure or hassle me when I walked in, worked with me on my credit and got me to a reasonable payment plan with the down payment I had brought. A pleasant car buying experience!!

If I could give 10 stars I would. My Sales Rep Juinor was awesome. He listened to my concerns, gave his honest opinions and got me into a great car. It was smoothest process given everything that is going on. I would definitely recommend him and this company.!

Went looking for a car and met a guy named Junior Leiva and he hooked me up super friendly and amazing speed came in at 3 and left with the car at 4:20 so I’m very happy thanks guys I’ll keep you in mind in the future for sure!

It was an amazing experience with Vanessa Ramirez. She was very polite, drove for 3 and a half hours for the car I wanted with a smile on her face. She was quick for what we asked for too. Definitely will come back for Vanessa to get another if I was looking for another car. Great experience .

This has been the most emotional draining experience of my life since May. My car was totaled out from a hail storm and so my loan was paid off by my insurance in MAY! My balance is $0 but I’m still seeing this car loan on my credit report. I also was not suppose to pay a $500 deductible because my insurance company told me they had already deducted it from my deductible! I was told by express credit auto that it would be reported as a repo on my credit report if not paid, so I paid it. When I asked for a detailed receipt and also when my credit is going to be updated I get no answers and get passed around to voicemails and receive 0 calls back. Mind you this has been going on since MAY!

Paid money down on a car, Friday told them it was a issue before I drove off. Swore nothing was wrong. Monday the car was back. They have had it the entire time payment is due Friday and I only drove the car 3 days seems like a sale was all you guys were interested in.

Steer clear of this dealership, literally! This has to be some of the worst after the sale service I've experienced in my 40 years. This company will gladly take your payments, your personal information, and your sanity. Their website does not work for account holders. I repeat does not work for account holders and has been that way for over 2 years now. We've made multiple requests in this time for pay off amounts and they will not disclose this information nor get back to you when the proper avenues and protocols are fulfilled. It is probably going to be the biggest mistake you can make to purchase from this company. Please heed my warning. Express Credit Auto needs to be investigated to fullest extent for their lack in business ethics and horrible business practices. Shawn you should be ashamed.

I bought a vehicle here in November 2017 had some mechanical issues happen in February of 2018 which in turn the vehicle broke down, there’s other places that does in house financing and we’ll work with you way better than this company, monthly payments instead of bi-weekly and there aren’t any “payment reminders”/trackers in the vehicles either. Just do some research before doing business with this company!

After going to multiple car dealerships & being let down I submitted an online application this morning & a couple of hours later Jr. got me into the perfect ride for me & my kids very quickly. I highly recommend this dealership.

Vanessa was very friendly and helpful. No high pressure from her . She was wearing her mask, but her eyes and attitude shined bright ! Can’t say enough about her ! Please ask for Vanessa you won’t regret it ! Very Knowledgeable !! She went out of her way to help ! On a different note, a young man salesperson. He was very rude. We were there two different days. The first day he NEVER spoked to us or welcomed us. If I’d had him as a salesperson, I’d left and wouldn’t have bought a car there !! He was outside cussing and carrying on. The second day he was banging on his desk and upset about something. Again never Welcomed us when we came in. Very unprofessional ! ❤️ Vanessa!!!! 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟

Vanessa was AMAZING! She was able to get me into the exact vehicle I was wanting! Told her I wanted to give her a big ol kiss for that one! I even traded in my car and got a better and bigger one! So thankful!

Junior made my car buying experience as fast and easy as possible. I was purchasing out of emergency necessity and was not excited to be shopping for a vehicle. He was very knowledgeable and not pushy, which was a relief. I am leaving Express Credit Auto MUCH happier than when I arrived. Thank you so much Junior!!!

If I could give it zero stars I would. But let me tell you my experience. I'm an acute cardiac patient who relied on this car to take me and my wife back and forth to hospital. These good old boys and girls repo my car today after being late almost 3 weeks because we are buying her meds. We will be looking for a way to drive these companies out of Oklahoma

My wife and I went to tons of places, and Express Credit Auto and not only were we approved but the down payment and monthly payments were actually reasonable. And the staff were amazing.. they stayed well over 2 hours after closing and were happy to do it! Josh and Will were absolutely phenomenal to work with, and we are extremely happy and thankful for them. I would go back anytime and recommend anyone to check them out!

Today I chose my car and I feel really good about my purchase! Alex was amazing and you can tell she really loves her job! We had a ton of questions but she answered them all in confidence. I would recommend Express Credit Auto to anyone looking for a good car. Ask for Alex T.!!!

Just traded in my second car at this dealership and absolutely received the BEST customer service ever!!!! Dre is TOP notch and I cannot thank him enough for his advice, knowledge, time, and help throughout this process. The management team is amazing and owner introduced himself to me in a lobby full of people! This location goes above and beyond. Thank you Dre!!! 😊

Vessansa was a wonderful help with me purchasing my new car!!!!! She made is so easy and the transaction went well! If you are looking to buy new car With no pressure go see her You won’t be disappointed

Vanessa, at their nw 39th location, was amazing and super patient. My fiancée and I drove several vehicles before making a choice. The financing was fast and simple. Highly recommend coming out and seeing their staff to get your next vehicle.

They did everything they could to get me in a vehicle after my accident. After all my troubles, they made it easy and fast. I appreciate the communication and professionalism. Scott Morgan was a great guy to work with.

I had a very pleasant experience at this dealership. Everything was straightforward and the staff were very helpful. The vehicles I looked at were priced on the high side but the lending was very flexible. Sadly they did not have quite what I wanted and I ended up finding it somewhere else where the shopping experience was disappointing after Express Credit Auto. I wanted to post this review to spread the word about how great these people will treat you and how nice it was to work with Justin Brown in particular. Thanks!

Really nice staff and are willing to work with individuals with not so great credit in order to get them into a vehicle. Not pushy in any way to get you to buy anything.

It was a really good experience. Brandon was very helpful and very laid back there was no pressure. I really like it and will come back again when I need a new car. Did get into a car accident a few weeks later and Brandon was very helpful. Got us into a brand new car no hassle

Vanessa Ramirez was fantastic to work with, she gave me all the information on all the vehicles I was interested in, and helped me narrow them down to my specific needs. The monthly payments are definitely within budget, and she helped me to stay within a certain price range without compromising room. I would recommend Express credit auto north OKC to anyone, and to ask for Vanessa Ramirez she was absolutely amazing to work with.

Deonate and Dewayne are great! Thanks again

Vanessa is the REALEST. Best customer service in the world, if you are looking for a nice whip for a nice price go talk to her. I got here 5 minutes before close on my day off and we worked it all out in a little over an hour and I’m in a new car! Beyond impressed with how fast and efficiently she works. Her head is in the right spot and she will be really successful if she keeps it up! I appreciate all your help Vanessa!!

We had Kyle helping us and it went great!! Yes it will be high interest but we were able to get into a car and that's what matters most! Had friendly staff and even offered us a drink and free popcorn. Just took some time but it was worth it! Thanks Express Credit Auto and Kyle!!

Ms. Ramirez was so great with getting me in the vehicle that I want she was very 💯 with me very hospitable very polite and well-mannered I think Express credit Auto is a good place to start out with trying to renew your credit and build your credit score up. I think Miss Ramirez for everything that she's done and working with me. Great job is Ramirez great job.

Josh got me into a nice suv super fast I was in and out super quick. Great sales person everyone go see him at express credit auto north. He does not push you into anything you dont want.

Okay I consigned for my grandson to get the car that he wanted off the lot. The car was in good running order and the price was 2 grand under blue book and we got an additional 5 hundred off with a coupon for the sale price and not the down payment. The down payment was super low but the note a month is the note you would pay at David Stanley, but for the low down payment I see the reason for such high monthly payment. Billy greeted me as I walked through the door and he walked me the buying process which took about 2 hrs to get all my info verified and he got me and my grandson cold drinks and pops and sent the car up to the gas station for a fill up and of all the sales places I have been I have never been treated like I was a friend buying a car instead of a customer. I have read some of the reviews and I know everyone has a different experience depending on the sales person and store staff. So I thank them for helping my grandson to have a good running car and a good buying experience .

My experience was with Express Credit Auto was wonderful. I have really bad credit and they was able to get me in and approved within the same day. Mr Scott the salesman was very helpful. Even when I was discouraged because of my terrible credit , he gave me confidence that I would be leaving in a car today no matter what. I high recommend every to give them a try . They will not let you down. Thank you guys so much .

I had a wonderful experience here today and the salesperson that worked with me is name Alex. If you ever need a car just ask for Alex she is the best. If I could have have given her more then 5 stars I would have.

It was a great experience, as soon as I walked in Eric helped me quickly and was real nice and respectful. They get you taken care of as soon as possible. They also work with your budget and care about what kind of car you actually are interested in. It was a great experience for me and I recommend any and everybody.

Billy was awesome at assisting in getting me in a different vehicle. The guys stayed past closing time to finish the trade in process to ensure i left in a vehicle other than my broke down van that barely drove. Great experience this time around, and i would definitely recommend you stop by there when you vehicle shop.

Dre really looked out for me and got me in my new 2019 ram truck. Josh finished me off nicely with finalizing everything. Great company

The staff are warm and friendly and seem willing to work with you, however it's their finance company that is one you should be wary of, Auto Advantage Finance Company. I recently lost my husband of 31 years, it was very sudden and sent myself and my family into deep sorrow. I continued making every payment without concerns, and six months in they found my name was not on the contract, I had never worried, I thought because I am his wife that everything would be alright. Then one day when I tried making a payment, through the auto-mated system, they had rolled back to the last payment my husband had made and it was asking to use his card numbers and not my mine, the one that I had used for the last six months. I immediately called, I also drove to Express Credit Auto they refused to speak or negotiate with me because my name was not on the contract, my first name was not on the contract, my last name, my family name, my life was though. Still they took my car and put it on the auction block. I was willing to negotiate, they refused.

Well, first off I was approved when no one else would approve me cause of my credit or situation. I had to wait a really long time to just get into my vehicle, but eventually was put into something. I'm not happy that I was told a certain price for my payments a moment in then few hours later it changes in jumps up hire. Also for the down payment I had their was not much of a selection even with me offering to put more down and even the prices didn't drop much on the payments. So... my experience was ok not the greatest.

I bought a car from express credit auto and within the week the clutch started to go out and slip. After two months it went out completely. Do your research and shop around before making any purchase here. Especially when you have to pay twice KBB. They just want your money that's all, nothing else. And the dealer who dealt with me was really rude and didn't care for helping me find a good vehicle that fit my needs. Edit 2years later: I received a payoff quote that was good for two weeks today and mailed off the cashiers check to pay it off. My check arrived 5 days before the expire date! But they penalized me for not making my normal payment the day earlier! I NEVER ONCE MISSED A PAYMENT BEFORE THIS! NOT ONCE! DO NOT BUY FROM HERE! THEY DONT CARE ABOUT HELPING YOU ONE BIT!

This is the 2nd car Anthony has sold us. He is a genuine car salesman and really helpful. He's gotten us in 2 great cars for our little family. They really work to get you into a car you can afford. We will definitely come back when we are ready for a new one :)

This place is awesome. My husband and i walked in 30 min before close with our 3 children in desperate need of a car. We were greeted with perfect customer service from Scott. We walked out 50 min later with the perfect family vehicle! Thank you all for staying late and helping this family!!!!

I am a loyal and faithful customer to Express Credit Auto! I have NEVER missed a payment, I have NEVER BEEN LATE, and my vehicle has NEVER been shut off! I brought my car into the warranty division, paid the $50 only to be told there was not an issue. I guess it is normal for the car to have a ticking noise and have a rough idle. The check engine light was not on and I believe because it was not they did not take the time to properly diagnose it. I called Express Credit Auto and was told "Oh Well wait until it breaks down." This is what a "valued" customer was told. I was thinking of doing a trade in since I thought I was a valued customer that has done right by the company, but I can see this is only a one way street. I was informed that I was not able to do a trade in. So here I am CURRENTLY 04/25/2018 with a car not properly running and not even able to trade it in. I am paying $450 a month for garbage. I will NEVER come back to this company. I thought I was doing right by helping a smaller company and not taking my business to a large corporation. I thought wrong obviously. I would stay away from this company if you have a choice. I even wanted to refinance my car at one point and was even denied that. NEVER AGAIN EXPRESS CREDIT AUTO!!!!!!!!!

Overall a great experience! Eyed the car I wanted for weeks and Vanessa helped me seal the deal! Only note is when bringing required documents, bring a lease agreement and a utility bill to be safe.

The customer service was amazing. Vanessa Ramirez was very friendly, she represented Express credit auto quite well. She deserve MVP 5 star😁

I love my Luna! A 2012 Chevy Traverse Dark Royal Blue. Hence her name. Reminds me of a Full Moon at night.

Great place to get a bad car with high payments . I bought a jeep liberty and the first month the started went out . They wanted me to pay for the towing , to tow it to them to see what is wrong with it . My fiance changed the starter because it would of been more then two weeks without a car . I had to change the oil twice because it was black from the start. Very nice salesman but not good cars . I should listen to the review on there .

Michael was really a great sales rep. I enjoyed not being pressured into a specific vehicle and the application process was quick and painless. I would definitely recommend Express Credit Auto to anyone wanting to rebuild their credit.

This is my second purchase from Express Credit Auto. William was an exceptional salesman. He answered all my questions without hesitation and with great honesty. He worked hard to get me the vehicle I wanted and without any run around. I will definitely refer my friends and family to purchase their next vehicle from Express Credit Auto at the North side location.

Eric help us a great deal! Set us at ease and found what we needed. It was a quicker process than going to bob Howard where we got our jeep. Also we had neumerous challenges and they breezed right past them. Great place!

Scott was extremely helpful! I would definitely reccomend anyone to come here. I have terrible credit but needed a car and he worked with what I had and helped me get into a very nice car. I'm very grateful!

Where to begin Justin was very helpful. He made the process painless and easy. I got the nicest car I have ever had fully loaded with a inexpensive down payment. Would recommend to anyone!

Great experience. My sales lady, Alexandrya, was very helpful. She listened to what I was looking for and picked the perfect vehicle. Will absolutely continue to use them for furtue purchases!

Excellent experience. Customer oriented and exceptional selections available.

We jus left express credit auto after working with junior and I got my first new car! Junior was so helpful! This is our second car from them and we are extremely happy!

Our salesmen was Will and he worked very hard to get us a vehicle we could afford. We are both disabled and our social security is not huge, but we told him that we needed to replace the Jeep we currently drive, which is on its last leg. Thanks to Will, we got a payment within $19 of our requested amount and the van we had been hoping for.

Vanessa is a great person to find you a car, she will work hard until she finds you what you want. Very nice, and great to work with when shopping for a car. Stress free and easy to get a car deal done. Woukd reccomend her to anyone. Thanks Vanessa

my husband and I came here to get a new car and it was the worst Customer service we ever had. Not only was our rep rude but he was taking personal phone calls and fighting with his wife right in front of us. We kept trying to ask questions about the car we were interested in and he was just very rude and didn't want to answer any of our questions. And then he told my husband that he would get him in a car for $100 down if he picked a certain car so they test drove it and went back in to start the paperwork and he changed his mind and wanted almost $600 down. he was very very rude to my husband and I. We left and went to Hudiburg and have no regrets. But with that being said I did have his supervisor called me today To check my husband's references and I informed him of what happened to us and he was very nice and respectful about it and told us he would pass it to his manager.

The entire sales staff was incredible and very stress free. Billy was an outstanding sales person who made the process quick and easy! I would recommend everyone to check out Express Credit Auto on the NW 39th Store as the whole atmosphere was fun.

Junior worked with me to get the car I wanted. Took the time to help me understand everything I asked. Was very outgoing and upfront. Will definitely be buying another car from him.

DO NOT GO TO THIS LOCATION. 2nd time current customer. Not saying all of ECA is this bad, but this specifc location is. I've been trying to get ahold of Customer Service for over a week and been kept on hold for over two hours each time. Their website is down for customer service. I call this store to see if there is anyone that can help me manage my account. A sales lady says she will transfer me to a supervisor. She proceeds to transfer me to the same system I had been on hold with for over two hours and blocked my number to their store. I was not boligerant. I was not rude. I am BLOWN AWAY by how unprofessional and inconsiderate they have been these passed two months. Reconsidering future buisness with them.

Such an easy car buying experience. I got the car I wanted. William was great, I didn't feel any pressure or rushed. They went at my speed and made sure I was comfortable with everything!

If you're looking for a used vehicle, Express Credit Auto is the best place to go. They made the car buying experience so easy and I found the car of my dreams; an Audi A3! Anthony was very helpful and informative, if you go to the North OKC location ask for him!

Vanessa is awesome. She help me get the car I wanted and needed. Vanessa provided excellent customer service. I highly recommend Vanessa at Express Credit Auto. Thank you.

Been on hold now total 52mins. Just to make a payment arrangement or payment it dont matter at this point. The customer service?? Thats good info. That I already have. And to correct you , The payment office was open I started calling at 9am when they open finally got Danni and she needed an email sent to verified I had just spent $556.00 on a car Ive had since June to replace broken strut mounts.Who sells cars with broken strut mounts? Do to Needing a payment arrangement. I had to prove I had made a repair.......so I send The email with pic of receipt and tell Danni email sent she says okay I will check HOLD ON.....52mins later Im still on Hold I call from Different phone and got thru and was assisted in like 2 minutes. Poor customer service

Junior Leiva was a great salesman! He made the car buying very smooth. Definitely saved us money where he could and such a great vibe!

Bought a 2010 Nissan Titan from Express Credit last year. Never been late on a payment. But realized where I live I need a 4×4. Decided to try and go back to Express to see what I could do about trading in the Titan on a 4 wheel drive truck. Was told I needed to have the truck for 2 years before they would even consider a trade. It is what is. But overall not a bad place and does work with you. For that I'm grateful.

Management was wonderful! But they need a better selection of cars. Everything I wanted they didn't want to give to me. I Will probably go back if I can pay more money down, for what I want, so that I can have a lower monthly payment. I'm still looking for that car especially for me. Everybody knows what they want, and don't want to be forced into something they want you to have. Other than that it was okay.

I came hoping for a decent car, and as a first time buyer I brought my mother along for some guidance. Absolutely horrible service. After it was revealed the car I was hoping for would be around $150/month MORE than what we were anticipating, the salesman started to really pressure us. We discussed going to another dealer that's a bit pricier up front but we've had good experience with. He started to double down, attempting to school us on the importance of credit (despite us explaining we are in no rush to build credit, plus we had other plans for that). He found us a Nissan Versa for me to test drive, and it had red flags. The battery was dead, despite the dealer admitting it hadn't been sitting long, and there was a dent in the rim(which doesn't happen by itself). After the test drive, I decided against the car as the dealer had been acting funny, and the car just wasn't built for someone like me. As I went back in to grab my paperwork, he said "I don't know what sort of agenda you or your mom has..." and went on, getting increasingly rude as I'm simply getting my paperwork to go to another dealer. As I started to walk back out, the salesman stated "you should start making decisions on your own", implying I shouldn't have brought someone along for guidance. His rudeness made me realize how much of a bullet I dodged, after I started hearing more about this dealer. I found another dealer and had a FAR better experience. Please do not go here. Bad deals, rude salespeople, sketchy cars. Edit: So apparently this review got a reply, seeming to completely dismiss it. A manager had called me personally to understand the situation apologize for his behavior, seemingly unbeknownst to whomever wrote the reply.

Paid my loan off in March. Called a month later asking for my credit report to be updated (was told it would be updated monthly when I made the purchase). The CSR I talked to was very nice and said she would email upper manamgement asking for the payoff to be reported to the credit bureaus. I was sent a payment history that shows a $0 balance. I have checked the 3 major bureaus and my credit report has not been updated since January and I had to leave a bad review for that to happen. If you're trying to build your credit, go somewhere else.

I absolutely love Express Credit Auto they helped me get into a new car so easily and the car salesman Dre Caldwell is the best salesman I have ever worked with. I even brought my son Ryan their 2 weeks after I got my car for him to purchase his first car and I only wanted and trusted Dre to help with his first experience buying a car. I highly recommend this place and most definitely ask for Dre Caldwell. Thank you for helping my son and I into new cars Dre you are the Best 😊💜 picture is the Chevy I got and Jeep my son just got. Kayla

The dealership is alright when your the customer it's after the sale when it goes down hill see you but a car here if you have credit issues so now that we established that criteria they expect you to be late on payments as it's 8dollats a day every day u late get five or so days late then bam ur car SUV truck won't start need to go to work to pay for urcar too bad figure something else out . Or pay and didn't think you can leave your car off till u have your payment cuz now it's been a week and your next payment is now due . If you've heard of the bbb then you should know that this company isn't just not a member but the BBB has revoked their membership so if u can buy any where else do that

They were excellent they were able to find me a great car that was in my budget and they were willing to work with me with my credit and my down payment and the monthly payments are really affordable I was shocked. HIGHLY RECOMMEND GOING HERE!!

It was very very awesome experience, Jeff was very great and patient with me . I will highly recommend anyone to go see him he’s excellent and will get the job done. Thank you for all your help ☺️

Rude , went for information No one was available for assistance even though I called ahead of time and they asked me to come in. Finally when an associate came to assist me he did not answer questions nor did he help or attempt to take my application or take any information to see if we can do anything to assist me..Did not ask what I was interested in or like I mentioned my information to see if I even qualified for any of their cars. I went to a completely car dealership where I received the proper assistance for a car that day.

The only reason I ended up having to go to Express Credit Auto was bc I failed to take the car I purchased (prior to coming there) to my local mechanic so I ended up purchasing a 🍋. Then based on a referral to ECA I went. 😣And now I'm stuck making these payments EVERY 2 WEEKS. Please if someone is reading this‼️‼️‼️ RESEARCH⁉️‼️DO YOUR HOMEWORK FIND OUT AS MUCH AS YOU CAN BEFORE DOING BUSINESS WITH ANY COMPANY‼️‼️‼️ I'ved called and visited the store dozens of times and no one seems to know what a Amortization Chart is or how to provide me with one?🤔 To have an entire company so committed to keeping their customers uninformed is disheartening. Lastly, I have a 2012 versa I pay the same as my sister she has a SUV. Am I paying for the mistakes of failed management or something worst. Either way I'm certainly paying for what I don't know🧐 #read your TERMS and CONDITIONS PLEASE!

Junior really helped me out when i needed it most really cool dude highly recommended!!!!

Applied online last night when they had closed for the day! Received a phone call as soon as they open from the man with the plan Junior! He was very positive the whole time telling me not to worry. Got me in the size car I needed with my kids and with a great price a month. The most important thing was the warranty and helping me build up my credit. If it wasn't for Junior being so positive and working so hard for me to get the vehicle I needed! Thanks so much!!

Beyond thrilled with my experience!! Such a blessing to get approved for my Chevy Cruze!!! Thank you for your friendliness and patience and getting me a great deal!!!!

Best place to buy a automobile. Incredible warranty, they really stand behind it.

As much as we appreciated getting a 2009 GMC years ago from this location, we will happily never return. The monthly amount was ridiculous, the guy that was selling us the car would talk sweet nothings then hit you with all the gimmicks after you finalized. When discussing our payment, he told us it would be monthly payments, only until we finalized everything did he tells us, oh yea it's bi weekly, not monthly. Never ever again!! We were naive when purchasing from a dealership as this. I had read reviews to stay away, but I wanted to see for myself. Boy, was I wrong. Every few months there was something wrong with the car, or the payment device failing which would drain our car battery and then wouldn't start. Numerous times this happened. It even happened during winter with my one year old in the car when heading to pick my husband up from work. Every few months it was something new breaking or malfunctioning with that car. I've had to have that car towed home over 6 times in the years. Mostly due to the payment device. Even doing the necessary routine care that you have to do for a car something always had to be fixed on that car. What a nightmare it was in dealing with over charging in maintenence that they apparently "Don't cover". BUYER BEWARE!!!! they will hit you with a GAP fee along with your bi weekly payment if you do not put 1,000 deductible on your Insurance. We were NOT explained this when purchasing the vehicle, only until we started getting calls MONTHS LATER!!! But boy oh boy did we deal with some hateful girls over a years time. The last year in dealing with someone new in accounting was our experience better. I cannot remember her name, but she was the absolute sweetest in dealing with. At the warranty place, the bald gentleman with glasses, and the long haired woman with glasses were amazing each time there was a problem though. They were always thoughtful. We would have returned, but we won't because not enough care goes into these used vehicles. You learn a horrible lesson about how truly horrible the cars are after you have gotten it. Give a month to three months and everything that can go wrong with your car will go wrong. That check engine light will stay on almost forever. I saw that in numerous reviews, but thought maybe they could be wrong. Nope!!! Its true. Maybe when they start caring about the vehicles maintenence and the people purchasing them then maybe it'll cross our minds. But till then, no can do. Wish this would have been a better experience for us.

I bought my first car in 2018, I bought a used 2013 dodge Avenger. Miles where not bad, they have a honest true warranty center. Iv had my car almost a year now works great, sounds great, drives great! Interest is really high, but I understand because I was a first time car buyer! I wish they have monthly rather than bi weekly, other than that, they have a great finance company. Dominique is always great every time I call & ask a question. I got recommend them if your a first time car buyer and have little credit! I’m glad they are awesome and honest and I had a great time doing business with them. I’m glad they report to the credit bureau! Hopefully in 3 years after my car is payed for I shoot for brand new car! You guys do rock! , Abraham

Vanessa at Express Credit Auto on NW 39th was absolutely amazing. Very kind, reassuring and made magic happen. This is my 3rd vehicle from Express and I'm extremely satisfied and Happy!!

Vanessa was wonderful to work with. She made everything so easy. The selection of cars was impressive. I had a hard time deciding which car I wanted. No pressure, no hassle, no problem!! I would definitely recommend Express credit auto. Be sure u ask for Vanessa!!

Vanessa has been speaking with me for a couple weeks and I was able to have her help me get into a car. I have a low credit score and had been to a few dealerships where I was either denied for a car loan or was being taken advantage of by a big dealership. So I called Vanessa and she helped me out after giving her all my info. No extra fees, absolute transparency, no hassle to just get you into a car. I appreciate Vanessa's help immensely!

Awesome customer service. I explained I couldn’t travel almost two hours for nothing. I ended up driving away with my ideal car. The cars on the lot are nice and well taken care of. The atmosphere is welcoming. No one hounds you or tries to push anything on you. It was actually a pleasant car buying experience. Definitely worth the extra money to have a nicer car that’s warranty. Ask for Michael he’s great.

I wish I could rate more than five stars that's how impressed I am! This is by far the best car dealership in Oklahoma City! People say they will work with you on down payments but these people say it and really do it! I've never been happier with purchasing a car! Scott was amazing and very knowledgeable. I highly recommend this place.

Expensive and they can't mind their own business. I went just to see what cars they have available and while I'm looking someone is trying to write down the vin of the car I pulled up in. I never asked for a trade in and the car I pulled up in is paid off. Right around that time I got a price of about to $600 a month for a 10 year old car. Naw I'm good.

Scott was my car salesman & he was phenomenal!! He was very friendly & informative about the type of car I needed & made sure I drove away happy within hours! He was very friendly & kept a smile on his face the whole time! I am very pleased with my purchase at Express Credit Auto & look forward to doing business with them!

Ruuuuuun. Do not buy a car from this place. They sold me a Mustang that needed a new transmission. They lie about pricing and the finance reps are rude. The insurance department never returns phone calls. Please save your sanity and money and go somewhere else.

William was a great Sales Rep. He got us approved in a short time. We got exactly what we wanted. The employees are very friendly. They work well with what you have. It was an awesome experience and we will definitely be doing business with them again. We love the Dodge Ram.

My experience at Express Credit Auto was great! Scott was a great salesman and got me into the car I wanted! My kids and I are very grateful and extremely thankful for our new ride😁

Would love to give 5 star rate but first day I bought the car the battery died and alternator went out. I’m 9 months pregnant, missed doctors appointments etc. guess it was just a sell. Thanks Vanessa! Took to warranty place they claim it just needed a key replacement and tracker replacement only to get home to a car that still wouldn’t start after. Call the place I got car from and Vanessa says, “ this won’t be helpful but wait and take it back to the shop when they open” 3 days of getting the car and haven’t been able to make appointments etc because it won’t start. I would NEVER refer anyone here!!! So much for showing care and concern.

I bought my Jeep on December 11, 2016. Had a great experience with Billy Miller. He is the man to get the job done. It took quite a bit of time, 5 hours, but I drive away with my Jeep! He got a decent payment for me and I only put $700 down, not his request, totally my choice as I wanted the lowest payment possible. I have to say he saved me $160 per month compared to my last payment with another self financing dealer ship. And 15% less interest. Now this was an awesome job by a salesman! Billy does go above and beyond to take care of his customers. So yes, I am extremely satisfied with my experience and the outcome. It not a wonder that Billy has been named top salesman many times over. My best Billy!! Sincerely, Tommie Jones

Dre was very helpful and quick. I would definitely recommend him to handle your needs when financing a vehicle. But my husband and i always refer our friends and family to Express Credit Auto because they are just great all around.

Loved the experience. Scott made buying a car very easy. The price was right and the payments were great. All of my questions were answered. This is my third car purchased from them and I look forward to buying another one. Go check them out and ask for Scott.

WARNING!! DO NOT BUY FROM HERE!! We bought a car from here 13 months ago. We have been late before on payments but never over a month. The car is in my husband’s name and he has always kept in touch with them when we are late. Well we were late this past month and only at $500. 25 days late and they repoed the car at 7:30am yesterday even after my husband told them we would be paying it yesterday!! They made sure to get it super early before we could pay. Now they will not give us our car back unless we pay the full $18,000 owed on the car. We didn’t ignore phone calls or anything like that and made sure they knew the situation but it didn’t matter. There is nothing good I can say about this place. Please don’t make the same mistake that we have made. Research the company and read the reviews and you should be able to make the wise decision.

So Vanessa was such a great sales woman. Very fast and precise! She helped us tremendously in getting into a new ride! Wasn’t very positive on what we could do, but she turned our outlook around and helped us. Yay! Thank you Vanessa

Kyle, with Express Credit Auto, was helpful in obtaining the vehicle we wanted. He had guided my wife and I through the application process with ease. He was friendly and courteous and lined out everything needed to get the car we wanted.

Vanessa was great at getting me all the info on the trucks I was interested in and she helped me make a decision on which was best and it was so fast mostly thru text all I had to do was bring my proof my trade in and sign!!!!!! Thank you so much vanessa for my amazing new truck!!!!!!

We just got our 4th vehicle from them and we'll keep coming back because they always treat real well. Scott was very courteous and patient with all our questions. He was very informative and tried to help us into the vehicle we wanted. Thanks again Scott. Great job.

Express Credit Auto has always been good to us. They have always tried to help and have been very nice ans patient with us. Justin Brown was our salesman and he took care of every need we had, kept or honest, and was fast and efficient. We had him running around like a chicken with its head cut off and no matter what he was calm, nice and ready to help. Thank you all for giving us the 5 star service! You are highly recommended in my book!

Just finished getting my second vehicle from Express and Vanessa was a big part in making it possible for me. She was very thorough with everything and overall just super helpful! Recommend Express Credit Auto definitely!

Will was very nice and kept good conversation! The process didn't take as long as I thought it would! I would definitely suggest coming here if your credit isn't all that. He helped me find an amazing car within my budget.

The good : salesman we worked with was really professional and curtious towards me and my family. Haven’t used the warranty but it’s nice to have. The bad : the vehicle has been wrecked. My evidence is the miss aligned parts and blue tape around parts and the dent on one of the pillars. Although there’s nothing wrong with that the salesman promised me that they don’t sale wrecked cars. Nevertheless thanks to the salesman and your help the van is still a good vehicle and we will enjoy it.

Vanessa our sales associate was amazing. She made the process stress free and really went above and beyond for us. I am impressed with this company and will be back in the future. Go see Vanessa at 4810 NW 39th. You won't be disappointed.

Jr. was very professional and courteous. This is my 4th vehicle purchased with express. No hassle just fast approval and great Customer Service. Customer Satisfaction is always a plus no matter where you go. Jr. was great!

We were offered several vehicles in our price range and were given all the details and information needed to make a decision and Kyle was very good to help us leave in a new car! Great place and friendly salesmen!

Josh was the best!! He got me into the car I wanted for a very small down payment and even smaller monthly payments! I honestly went in expecting the worst and came out feeling like I won the lottery! I cant even begin to explain how happy i am

Scott was quick and fast and he helped me every step of the way he turned a stressful situation into a positive one and got me in a new car. I would definitely recommend coming here if you’re searching for a good car at a good price you won’t be disappointed. Thanks again guys! (:

I saw a vehicle on line and called and was able to speak with Junior. By the time I got off of the clock I was in and out within the hour. He was informative and confirmed all of the research I did on my own. This is not my first “rodeo” with Express and they have not failed me yet! Awesome job Junior you rock!!!!

Deandre worked with me for hours as I tried to make my mind. It was fantastic and he dealt with all of my questions until I found the prefect 2015 hatchback! Plus these individuals got me into the car I needed for work when I was not in the best spot financially. But now I can make that $$. Would strongly recommend.

Junior at the 39th Expressway location is a joy to have as a salesman. He is kind, funny, and straight forward. I appreciate his hard work and dedication on getting me in a vehicle. If you need a car and decide to use this company go see Junior!!!

I have been a faithful customer from Express Credit Auto for a couple of years now I came to trade my vehicle in today and was greeted by Audrey Taylor. She noticed that we were hot and sweating she went and got us fresh cold ice water and popcorn. She was a great salesman. There was no rush to buy a vehicle, she taught me how to read the prices and mileage on the vehicles and let me search for the vehicle that I liked. She fought hard to get the vehicle that I did like into my price range and to keep my payments the same... She was awesome and I really appreciate all that she did for myself and for my family. I recommend that if you or anyone that you know are currently looking for a vehicle to come and personally see Audrey!!!! She is great and will be the only person that I will deal with from now on...She has made my day hunting for a new vehicle fun and completely stress free. Thanks so much Audrey, Carrie Lanier and family

Michael was awesome, he got me approved on a Nissan Titan. Very courteous and totally worked with me every step of the way. It was a very painless procedure . I would definitely recommend you call him he will work with you and get the deal done!!

Brandon made the process so simple and I didn't feel pressured at all. The best car buying experience I've ever had! Whatever they are paying him... They need to raise it because he is just that good!

Jose was great! Was able to get me approved quickly and with a lower down payment than I expected. My payments aren't bad, either. Definitely one of the better experiences I've had at a dealership!

My fiance bought a 2012 Dodge 1500 pickup in her name for me. We are both one fixed income and have been paying 700.00 a month. There have been a couple of hiccups on the payments but they have all been made until a month ago. She tried to make arrangements with them but they said no and they shut it off. She got back to just a half of a payment and they still refuse to turn it on. Just a little history we only got behind if we had extra medical cost during the months. But again always have paid it. We only owe 1400 and some change to have it paid off but they refuse to work with us to turn the pickup back on. With all that is going on with this virus and their heartless refusal to even work with a customer that has paid the vehicle down to 1400 dollars I will never purchase or recommend them to anyone.

Scott was extremely helpful and took his time. Even when I thought I wouldn't be approved for anything, he worked diligently to help me as best he could. I drove off in my 2007 Ford because of Scott!!! Thanks Mr. Morgan!!!

Only go here if you're desperate. Update- I've emailed before only to get no response, just to come in. Warranty is bogus. They do not cover anything but charge upfront to look at your vehicle. I have a transmission problem that's resolved by scheduled maintenance at 90k miles that should have been done prior to sale, but it wasn't (purchased at 113,000 miles). Billing office is hateful, and that's a nice word for them. They'll bring you to or your loved ones a very to tears and then still not help They use fear tactics that are illegal for collections. If you're late and ask for a grace period they give you less than if you called in. (if you're late, you can use the little remote to find out how many days you have left, and can get an extra day. But if you call, they'll force you to pay in the next 3 days or they'll override what their contract says.) Don't pay ahead because they'll forget to have it taken from your balance so they can get more interest. Once you're almost up with your loan they'll try to get you to sign up for a new loan. Insurance department never returned my phone calls. I changed insurance companies and they reported that I was without coverage and charged me with their coverage. To 9 months to fix, and I didn't get all of my money back. I shouldn't have to pay to make a payment online. That's customer abuse. The sales managers are always putting down the sales staff in front of customers. The sales staff is making fun of past customers in front of new customers, thinking they don't know what's going on. Their pricing is going to be illegal soon. Many of the loans are almost 300% of bluebook, and probably more considering what they pay at auction. It's predatory lending. If a bank offered the rates they were asking it would be shut down for predatory lending. Want more? Don't fix my problem alone, fix your business.

Buying a car with Express Credit Auto was a breeze. I was able to pretty much complete the process during my lunch hour. Kamron was so nice and knowledgeable. He made the experience pleasant and simple. And I am in love with my new car!!

My experience buying a car from Michael at the North OKC location was extremely fast and professional. I had an amount for monthly payments that I was not willing to go over and he never pushed to go for a more expensive purchase. Actually, he got me a lower payment than what I expected in a low mileage vehicle. Every request I made, Express exceeded. Excellent place to buy a vehicle.

If you have very bad credit and can afford to over pay this the place

My experience was awesome!!! you never get to really go to a place in search of a Good vehicle to come out with one of pretty much your choice, and not get shafted. Alex my rep was awesome, cool, and really patient with my picky self and got me all the info that I needed regarding my new SUV. Feeling awesome about my experience!!! :-) ;-)

We worked with Kyle and Dre when we were in a pinch to buy a car quickly. Both men were more than helpful and made a sticky situation a pleasant one! We couldn’t recommend Express Credit more!

I had an amazing experience when I went to go get my car. The salesman Michael Davis, The store in NW 39th, He was patience, understanding and very knowledgeable. He knew what car I most likely wanted and he was correct. I would recommend anybody to go see him when Buying a car from here.

I am very upset over how things have transpired regarding my account with Auto Advantage Finance and Express Credit Auto. I was given a payoff yesterday 8/1/19 to which I produced a check the same day to the dealership on NW 39th I bought the vehicle from. Was told by them that they would courier the check to corporate and by 430pm it would be on my account to release my car to me. Auto Advantage Finance stated they never got the check and the car would not be on and released to me until the money cleared completely. Manager at the store Josh Clayton is who said it would be done after speaking to a manager by the name of Becky with Auto Advantage Finance. He said everything was noted in my account, however Auto Advantage Finance said they saw no notes. My mother went to the store twice to get this sorted out and was lied to before getting anything done. No one knew what was going on from store to corporate unless I called and said something. I am now being told the check was received but won't be processed until Monday 8/5/19 and the car will not be cut on and released until after that. All the while, a recovery agent came out twice to try and take the vehicle! So my check has been taken and the car was going to be taken too which is wrong on so many levels. This proves no one communicates with anyone. How can I trust that anything is the truth and that anything is going to be done on Monday? The excuse given for no one seeing the check is that the person who gets the mail was sick. So there is only one person who checks the mail? Others could have been affected with time sensitive information like this too which is a travesty in itself. Everyone I spoke to except for Brandy and Ruby with Auto Advantage Finance was rude and condescending through this whole process, and that is also bad customer service. It was not my fault that the company does not have the capacity to employ someone who can check the mail other than one person as well as people who can effectively communicate from the bottom up or vice versa.

Kyle was a great help I picked out the vehicle I wanted he did the pre approval over the phone. And showed up and drove off with the vehicle. He made the process simple and stress free

Dre was awesome to work with. I will buy again from this place. Super easy to get approved. Go talk to my man Dre. He will make it happen.

Vanessa Ramirez is a first rate sales person for a first rate company, Exoress Credit Auto at OKC North dealership! She is very knowledgeable and extremely patient while showing you the different models you might be interested in. She also works extremely hard to get you the best deal possible! You can’t go wrong choosing her as your salesperson and Express Credit Auto. Kudos to all!!

I will never buy a car from this place again. I asked for payoff balance and they refused to give it to me over the phone. I would put 0 if I could for review. 4 months ago I wrote this review. Its March in this company continues to have me shaking my head. There is a National Crisis and you want me to give you a company letterhead stating why I am not at work. How does the company look now!

They do sell good cars but some informations are withheld until after the sale. My car was not cleaned when i purchased it. Some damage to the front bumper that discovered later. The salesman told me the damage was not there when i drove the car from the lot. The charger in my car does not work. It was never disclosed to me. The has apparently been in an accident as the paint is wearing off. Poor paint job. Still unresolved. Unfortunate!!

I give it a star because the man who sold me the vehicle was very kind and helpful. That's the only reason. I Paid nearly a year (roughly $5,500) only to have my car repoed for falling ONE MONTH behind on payments. Granted I can admit it's my fault for not being able to make the payment, work slowed down and I was in a bind. But before this issue I paid on time with a few acceptions of having to ask for an extra week to pay, but regardless I paid. Then I called to ask if there was anything I could do to get the car back the day it was repoed because I not only wanted the car still, but I didn't want the past 10mths of my hard earned money to be for nothing, who would? The women I spoke to was just so rude, one word answering my questions like she didn't care what the issue was or what I had to said and as if I was bothering her. Then Just kind of blunty said there's nothing I can do if I wanted it back I was going to have to start back over. So I said ok mam thank you for your help, hope you have a nice day. And she clicked.

I’ve been to several dealerships and know a good one when I come across it. My salesperson, Anthony, was very helpful. Customer service was honestly amazing and I would definitely recommend this place to family and friends. Thanks again.

I'm curious why the salesman "Scott" from the nw expressway store told us that we needed to get on the Express credit auto website and go to the covid-19 place on the website to set up our process of turning in our car due to a change in our job circumstances. Now we are being told that Scott lied to us, why would he do that? And now we are being raked through the coals with a huge repossession and we were re being responsible bc saturday we paid $1000. Cash and by Tuesday morning we'd already spoken with Scott and we got zero money back. We were told that due to so many ppl losing jobs during this pandemic that they'd set up the place for ppl who willingly turned their cars back in and covid was behind it that they weren't interested in making our lives harder and now this!

Had an '09 Ford Focus, which word of the wise don't get a car that was made during the auto industry collapse, the car was a pos. We we're late on quite a few payments, and they did always work with us. After being about 5 days late the car does get shut off, and you a remote making the car accessible for 24hrs which you can only use once until you make your payment. Overall not bad, but the kicker comes with mechanical issues. Within about 6 months, I replace all of the brake pads and calipers, which when I did I found one pad was literally missing which is just pathetic. Later on, the spark plug broke which oil leaked into. At this point we were done with the car, so tried to turn it in and get another car from them. They we're incredibly rude about and basically said we wouldn't get anything for giving the car back, despite earlier saying they would if we waited a month. Whatever, we went to The Key which has been much much better in about every single regard. So overall, there's worse out there and with poor credit options are limited, but there's also better out there too. I'm sure if we hadn't got an 09 the experience would have been better, but I'm still in awe at a brake pad missing that's something very dangerous that a dealership shouldn't miss. If you take that factor away though, I'd given them 4 stars.

Josh sold me my awesome new truck. He was very helpful and polite. If you need a car go to express credit auto north and ask for Josh

Thanks to Vanessa Everything went so much better than planned down payment was cheap and my monthly payments are super cheap more than happy thanks to vanessa

Once again Vanessa Ramirez got me into another car I love. She is my goto saleswoman got me in and out wit no hassle! I appreciate all she has done.

Jr. was amazing car salesman Made me a happy buyer Who needs truck when got a Chevy Cruze The trunk on the car is fabulous I really appreciate your help

This is for real the place to go. Junior is the best. He is completely honest and upfront. He has great and I mean great energy. 5 stars isn't even enough.