TD Bank Saddle River Rd, Fair Lawn

I was under the impression that bankers hours started and ended as stated. 5/4/22 I was proved wrong. That’s the first thing that this branch scored low on. Not starting/opening on time. Second, being courteous zero stars! As I stood there looking through the big glass doors all I saw was a tall overweight woman in her 30s/40s walk past my view twice jingling her keys completely ignoring me and the others in line for this bank. Then a blonde woman in her mid 50s appeared and was moving briskly inside the bank. She made her way to the doors I was standing in front of and bent down and unlocked both doors and yelled out “wait for me!” While turning her head away from me and the other customers. She then raced over to the other doors and unlocked them letting in more customers. Then she raced towards the clerks counter top while yelling a directive to me “go to the end!” No formal greeting no greeting at all. So I just did as she said and went to the end of the countertop. At this point she said “over here!” I just wanted to get out of this bank as fast as humanly possible. So I didn’t ask if this clerk’s mental condition was “ok”. Anyway, she asked me what I wanted and I told her and she processed my request and before I could gather my belongings she yells out “NEXT!” Zero stars today girls. Customers want to be greeted, even if you are running late all you have to do is hold up your index finder and mouthed the words “just one minute “ followed by a smile. Does cost a thing but it sure sends the right message to a customer. A simple “good morning “ when the customer is allowed in the bank would be courteous and would show some etiquette. Never ever say NEXT when you still have a customer still in front of you. I felt so disrespected when I left there I wanted something done. If anything this review will convey my thoughts and feelings and hopefully reach the right people who could train these two females who worked 5/4/22 at opening bell. Thank you all for reading and I trust you will have a far better experience, maybe thanks to this review.

I'm try to get my money from my account, but my English not is well ,and manager Jean Pierre Valencia (Vice President,store manager nmls id#748023)just order police for me without any reason , peoples pls do not work with td bank it's really discrimination we are live in USA ,i asked many time they names and they didn't provide it , (looks like mr valencia not care about no one , this person can't to be manager in public bank )its really not normally situation with td bank ,and my review it's big zero )well td bank love they self and they have minimum one star .with bank I can work without any discrimination?any ideas?Will close my account with TD , I'm good customer with money and never has problems with they but looks they have problems with us . I keep my money there and they makes money from our deposits , how we can trust they if u have 2,5k on account and u can't take even 500$ for paid u bills . My recommendation to close any account with td bank , they customer service no good (waiting time over 40 minutes)they stressed me hard today and I'm just they customer.

Jessica went above and beyond to assist me with an issue. Excellent service. Thank you!!

Sometimes ATM can not read checks. Good hours. Fees a bit high.

Thank you Jessica and the rest of the team!

I mostly use the drive thru, its been a pleasant experience for a decade now, I get my free lollipop to, I’ve been inside multiple times, it seems like they were more helpful in the past compared to now, the app is good, overall I would recommend TD bank compared to others

Worst fees, they're not very clear with you when you sign up what you're gonna pay or what you have to do in order go not pay. Kept in sending me paper mail when asked not to and charged me for it. Also can't close the account unless there r 0$ in it but won't let u transfer it easily

Horrible. I will never go here again. One teller refused me service because I lost my debit card. She refused to get a manager when I asked. Save your time and do not go there.

Amazing customer service! Cari went above and beyond, THANK YOU!!