Star Chrysler Dodge Jeep Ram Service Department Jamaica Ave, Queens

I was in for an appointment yesterday for a Grand Cherokee. Everyone was very helpful. Milton, my sales rep, even stayed past closing to help me understand monetary information before I made a decision. I left with a Jeep Grand Cherokee L Overland today and couldn’t be happier. Shoutout to Milton for making this process easy and enjoyable.

My daughter dropped off the car Tuesday morning. She explained everything that was happening to the car and also that we needed an oil change. She spoke to a Service writer named Cesar. After waiting all day for a call back we decided to call around 4pm to check on status. The receptionist answered and couldn’t even find my information and told me my car isn’t there. After a while of back and forth she finally found my paperwork and said Cesar was not at his desk but would have him call me right away. Never got a call back. Next day I speak to Cesar and he said that he supposedly called me a couple times and that they couldn’t find what’s wrong with the car. After his explanation and giving me no solution I asked him if they at least completed the oil change. He said no and that he didn’t realize we asked for one and said he would get someone on it asap and have it done by the time my daughter arrived to pick up car. My daughter arrives and no Cesar to be found to speak with. After my daughter got tired of walking around the place and no one even acknowledging her she went to the lady at check out and asked if she can take her car. The lady checked paperwork and said yes and continued to do whatever she was involved with as my daughter just stood there waiting. After just waiting and waiting and waiting my daughter had to get her attention again to see if she was good to go and the lady says, “yeah your done”. My daughter walks outside to get her car and notices there is no sticker on the windshield showing next oil change so she wonders if it even got done. She walks out of car heading back and lot attendant very rudely tells he she can’t leave the car there. She explains the situation and the guy was not being understanding at all. My daughter gets inside only to find out oil change was never done. I called my daughter and she’s telling me about the nightmare she’s going thru and she ends up just walking out. What a poor way of treating customers. Usually I handle going to service and taking care of the car situation but this was my daughters first time doing everything herself. This will be the last time she takes the car there. Truly unbelievable and very upsetting to know she was disregarded throughout the whole process.

They made purchasing a car quick and simple. 1st was a 2016 Chrysler 200, upgrade recently 2021 Pacifica S series...Let's Ride!!

Be careful before you go. I contacted them to see if a vehicle I was interested in was available. I was told that it was so made an appointment for the next morning to see and possibly purchase the car. The next morning at 10 am I was called confirming the appointment and once again told that vehicle was available. When I arrived at 11 am the car I was interested in was sold, registered and in the process of being picked up. Lying to me to just get me in the door is a dirty sales tactic. If they lie before you're even in the door I'd hate to see what they say once you start the buying process.

SO APPARENTLY THIS DEALERSHIP DOESN’T USE EQUITY. Is this a joke? They had the car I wanted. This is because apparently upper management doesn’t allow their employees to use my equity as part of the down payment. You guys lost a customer. Very upsetting as every other dealership in the country is allow to use equity in this crazy market. The only reason I’m giving a 5 star rating is because I was treated well and everything was explained to me. My salesperson Johnathan lost his sale and it’s not fair to him and it’s no fair to the consumer. Unacceptable.

Tequan is dedicated, hardworking & tries to make every customer happy with their purchase! He went above & beyond to complete our sale & find us the car we wanted! We stayed in constant contact until we left with OUR car!

I'm very satisfied with the service of my Jeep Grand Cherokee. All was well from the time I pulled in and was greeted by the valets that was very professional. The service was quick that day and efficient. Will go there to have all my service done. Thanks guys

Thank you Sales manager Leon and sales associate Milton, for this wonderful experience at the dealership. For giving me the extra time and helping in picking out my second vehicle with you guys, professional people and clean environment. Really glad I choose my first and second vehicle from this dealership. 🥰🥰

PLEASE STAY FAR AWAY FROM THIS BUSINESS!!!!!!!!!! Absolutely the worst service department in the world. They have had my 2011 Dodge Grand Caravan that has a lifetime warrentee from Mopar for the last 12 weeks (Since March 25, 2022) and haven't even filed a claim to replace the fully covered transmission under warrentee. I have made dozens of calls to the service manager and after giving me three different names he just tells me "if you don't like it take your mini van someplace else" No one responds to calls and when I try to contact someone above the service manager I get hung up on. My disabled wife and daughter need this vehicle for transportation but the service manager didn't care when I told him. PLEASE STAY FAR AWAY FROM THIS BUSINESS!!!!!!!!!!

They took a couple days to contact my warranty because of short staffing. Then when i went to pick up my car i did a walk around just like they do and i see they hit my brand new bumper of course they are replacing it but what an inconvenience i have to take time out of my schedule to go back there for them to change it! Then when bumper did arrive they didn’t call me i had to call them, and they gave me a day that didn’t work for me so i had to wait another 2 weeks for them to install my bumper. Even more inconvenient.then when i went to pick up my bumper I decided I didn’t want to wait 2 hours for them to install it and kenny tried to tell me that if i wanted to keep MY bumper and the new one i have to pay Chrysler $100. No how about u pay the $100 and next time take better care of peoples car when there in ur possession after about 20 min of back and forth he decided to just give me the new bumper. Never go back there!

Having the worst experience with the service department. My car has been out for 60 plus days with an engine failure issue due to an inferior product within the engine. I've had a jeep since I was 18 and always treated them with care. The engine just happened to fail on this model (2017 Jeep Cherokee). I brought my car in for warrant repair over 60 days ago and I still haven't gotten my car back. I 've received speeding tickets while the mechanics were working on it and wasn't given a rental by the dealership. Absolutely a terrible experience and inconvenience. I will be moving away from purchasing Jeeps after this experience and that's all I've ever driven my entire life.

I had a great experience at Star Chrysler. The staff was very helpful qnd accomidating. My salesman, Milton was knowledgeable about the product line. I would recommend them.

Had the pleasure to work with Milton. He helped me get the car I wanted and price range I was looking for. Best of all he was patient and didn't pressure me. Thanks!!

Had a GREAT experience at this location. I was shopping around at different dealerships and was being given the typical aggressive car salesman experience. But when I came to Star Chrysler Jeep Dodge, I met Milton Jerez and I had a great experience. Milton was nice, respectful and didn’t pressure me too much. He made the entire experience comfortable and enjoyable. I would definitely recommend asking for Milton when you go to Star Chrysler Jeep Dodge. They honestly treat you like a person and not a customer.

Best car sales experience I ever had. These guys at star is the best. Leon the sales manager and tequan the sales rep are quick and honest and helpful. I would be sending all my family and friends here.

It was ok but they fix my car but did not diagnose the car completely cause the engine light is still on

Called on the spur of the moment to get a quote on a remote starter key fob for my Compass. They had it in stock and were able to program it w/o an appointment. I also had my car inspected and a recall on some valve in my car checked out. This was how I spent Black Friday. There's nothing like not having to jump through hoops when you need service for your car. Friendly/efficient sales, parts and service people here.

I purchased a 2022 Jeep Compass latitude from my salesperson Jhonatan. I originally wanted a Toyota RAV4 but the compass felt like the right choice. especially with the features I wanted for a less price.

My salesman, Damien Reddick was exceptional. He was very accommodating and knowledgeable. I highly recommend Damien and Star Chrysler Jeep.

Great dealership to work with. Everyone is professional. Jhonthan knew his product and made a well presentation and made sure I understood how to properly work the vehicle. There’s parking on the premises too which helps, especially because it’s queens village.

I am very satisfied with my purchase please do me the favor and ask for Jhonathan Rubio, he went above and beyond to make sure we were happy. Thank you once again.

Mr. Torres presented as professional and friendly. He was able to explain everything I needed and wanted to know about my new lease options. He also appreciated me for being a loyal customer as my last 4 vehicles were bought/leased from this dealership. He took extra care to detail the documentation from the insurance company and made several calls to make sure everything was accurate. Mr. Torres explained the sticker price information for added details and answered questions with clarity, including assistance with setting me up on the Jeep app on my iPhone. Customer service was impeccable.

I’ve been to various Chrysler dealerships. By far the best one for my 1st time too. Came in for an oil change w/ no appointment. Was helped right away w/ no problems. I was given the run down of my oil & other maintenance. At the end was given a final run down of what was done to my car. They even gave me a heads up to look out for my maintenance . They even went out their way to fill up my wiper fluid. All the staff their kind as efficient 👍🏼

Just purchased my 2021 Willy’s with Jonathan he was very helpful and gave me the best price and answered all my question. All the employees are very friendly as well would recommend them

Last time I came for an oil change it took approximately 8 hours. Which is way too long for such Service under Any circumstances. I stopped coming to this Dealership for any service as a result. Unfortunately, I had to bring it back here today for an Air Conditioning issue, as I have my grandsons with me and is unable to take my vehicle to a Long Island Dealership which provide superior service in a more realistic time frame. Hopefully me and my grandsons won't have to be here until 5 PM before they can figure out what the problem is.

This was the fastest and easiest car purchase I have ever experienced. Tequan was very knowledgeable about the car I was buying. I didn't feel like Tequan was trying to "sell" me on anything making me very comfortable. He was upfront and honest, which I knew because I had already done my own research on the car and price. Thanks again Tequan

Met with Milton who was very patient and understood what I needed car wise. I never felt lost or felt he was trying to deceive me. Make sure to ask for Milton when you need a car

On October 19th I went into Star and had a great experience with Rhakyia. She took me on test drives with two different vehicles and was very patient. She answered my questions, made suggestions and gave me great feedback on the value of the vehicle I chose. The process went flawlessly and I am very happy with my vehicle.

They had a really good inventory to chose from. i went home with a new jeep grand Cherokee L in red. they also set up my free maintenance plan. thank you jhonatan rubio.

Hands down the best place to get a New or Used car..great customer Great Deal 👍🏿

had a good experience with Jhonatan. he made everything clear and quick I got in and out in less than 2hrs.

Excellent service here at this dealerships. Transaction was very smooth. The managers Leon and mic at the front desk was here every step of the way to answer any questions I had. Just come and see these guys. They have the best sales staff here also.

What an incredible dealership! and what an incredible experience I had buying my first car! I want to give a shout out to their customer service. They are literally phenomenal individuals and made the process of buying a car as easy as could be. Also, shout out to Zack, I'm telling you now, this man is a blessing, I kid you not. He took the time out of his day to ensure I had the exact Jeep I wanted. I had a specific model, color, and specific packages; and this man literally made my dreams come true!! he is absolutely phenomenal. As you can imagine, buying a car is not an easy process; it can be intimidating and anxiety-inducing. But, At Start Chrysler Jeep Dodge Ram, they made this process as easy as possible for me and took me through the car buying process with care and patience. They really made me feel comfortable, relaxed, and confident. I could not thank them enough. Thank you for making this one of the most memorable experiences of my life!

I want to give a huge appreciation shout out to the salesperson Ray Torres. He was very friendly and gracious for helping me get the new 2020 Jeep Grand Cherokee. I highly recommend him he is the must see guy to help you with getting a new car. He comes with a charismatic personality so that right there is a HUGE plus. Thank You Again Kathy 😊 I also want to give a huge appreciation shout out to the desk manager John Morgan for making my car deal go as smoothly as it did. He is very proficient at what he does along with great welcoming and delightful personality. Keep up the great work your doing at Star Chrysler Dealership 🙏🏼

Stars dealership was a friendly and smooth experience for me as a new car buyer. They helped me as much as they could to get me a good price for my new car. I understood my credit and possibility but my salesman Damien did all he could to get me the best price. He answered all my questions even the once that maybe didn’t make sense but he was super friendly about it. Definitely felt like family in there. Damien was beyond friendly and had a great personality. Thank you for giving me the car I wanted. I’m in love with my new 2020 Jeep Compass. Thank you so much! I appreciate all your help! I will def come back to this dealership in the future! I highly recommend Stars for your new car!

Tequan got us in and out within 2 hours. We came ready and he delivered. The customer service we got from our call to our time made this a great experience. Thanks for the professionalism and caring about our needs more then the sale. Winter Is Coming!!! And we’re ready💯💯💯💯💯💯

Today I got out of my car from hell from Hyundai!!! I was beyond impressed with Damien’s customer service and follow up. I’m a very happy customer and would highly recommend anyone to come and get their car at starrrr😊

Tequan was extremely friendly and helpful throughout the day and was a pleasure to work with. We are extremely happy with our purchase on our car. The process was great and working with Tequan made the day go smooth! Definitely will be buying a car again from there down the road!

Couldn't be happier with the level of customer service I received. Leon Rai and Jhonatan Rubio took the time to explain every aspect of our transaction, from the trade-in to my financing options, beginning to end. I highly recommend going to them for your next purchase or lease.

Excellent service and very friendly staff, Jenny at the service desk was great and very professional, thanks Jenny for all your help and assistance I will recommend friends and family when arrived at star ask Jenny

This is the first time I purchased a Jeep Grand Cherokee. Salesperson, Jhonatan Rubio was extremely friendly and answered all of our questions. Other employees there at Star Jeep were very friendly and helpful as well, like the finance man. The car handles beautifully and I am very happy with my purchase! I definitely recommend this dealership, and I would definitely go there again in the future! I want to thank the staff for making this experience great so far!

Hands down one of the best experiences I’ve had with any car dealer! Tequan was very honest and professional and did not make me feel pressured. He really worked with me to purchase the perfect vehicle. If you’re looking for a car, I highly recommend Tequan at Star Jeep! Thank you Tequan!!

My experience at the dealership started with Tequan his knowledge and professionalism was great and comforting. I was then introduce to Mr. Persaud who helped me finance my new vehicle at a good rate and concluded my day with Leon (sales manager) who helped me with my down payment. The over all experience was welcomed and appreciated. Thank u

Just bought a beautiful 2021 Dodge Durango from the Start Chrysler Jeep and the experience was awesome. The staff is nice and friendly and they try their absolute best to work with you no matter your situation is. Specially dealt with Damien my sales rep and his managers Mike & Leon:m. These guys truly are the best and you should come to this dealership with your thinking about getting one these for yourself.

Milton is the salesperson to go when going to star Chrysler jeep ram dealership. Today my husband and I came to looked for the perfect car for our family. Once we founded Milton made all the paperwork and process very smoothly.

I got up around 6:00 this morning and my car would not start, I was already scheduled for a oil change so after roadside service got my car started I drove straight over to Star Chrysler and had to check the battery I also had to get a inspection and oil change. I really had not intended for all this work to be done but it became a priority I spent from 11:00 to 3:00 in the dealership and I really didn't want to be there on a snowy day I'm walking with a cane but Edgar, who works in the service department made it worth my while. He's a people person and a great guy. It wasn't the service that he gave because he didn't service me but it was the interaction that I enjoyed most when I passed him by. So Edgar stole the show he was a showstopper he made My visit to Star Chrysler most enjoyable Thank you Edgar!

0 stars, we spoke over the phone to confirm the price and we agreed, we went to the dealer and agreed on the price again then we purchased the vehicle but they could not give us the vehicle that day. So we went ahead put a down payment signed the contract just for them to call us a week later and say if you want the car it’s gonna be a additional 5 to 10 grand more. Yah no thank you, wouldn’t buy from here if it was the last dealership on earth.

The service Rep did a good job of keeping me up to date about vehicle. Thanks Key. Also this location is very honest, I left a lot of money in my car and when I got my car back it was still there. 5 stars for the honesty. Long as I have my Jeep Grand Cherokee this will be my service station.

We just purchased a jeep gladiator and Tiguan was very helpful with all the process and explained in details every aspect of our purchase. The only place I didn’t feel like they are trying to push us into any deal . They gave us space and allowed us to make our decision based on what we could pay . I highly recommend this place .

I bought a car here with a service contract for 1 year bumper to bumper then the manufacturer had a warranty up to 60k miles. Every time I brought my car into service within the 1st year they told me they were so busy, I wouldn't get my car back for 2 weeks to a month. A few times I left it, other times I just paid an outside mechanic to fix faster. Even though I paid $3500 for the special 1 year bumper to bumper. Then after the 1 year special coverage was over, every time I brought it in I noticed if it was a manufacturer problem I could possibly get my car back within 1 week or 2. But, when it was an out-of-pocket problem, I could have my car back in 1 or 2 days. I always got charged some extra fees when servicing within 1 year or anytime after. I noticed anyone paying cash would get their car sometimes same day, and they charge $180 to check EACH diagnosis with your car. Whereas any other shop would be ashamed to charge someone over $200 to diagnose easy problems like needing AC fluid, checking wheel alignment, etc. If you do decide to buy a car here. I won't ever again. DO NOT PURCHASE ANY WARRANTY THEY SELL And yes they do the bait and switch. I have read on reviews they advertise a car, when you get there, they say it was just placed in contract with (X) money down... They are scammers.

Due to timing, the matter of exclusivity, and rarity of the car I wanted, the original car I was looking at sold the day before I was finally able to see it. Luckily Milton, my sales rep, showed me few other options that were in transit and were luckily similarly priced and modeled from the same car. Even though it took some time for the car to reach the dealership, which was understandable from the bad weather the area was experiencing and transporting, when it finally popped in the inventory a few weeks later, I was promptly notified and the process time from the call that the car was inside their lot to off the lot took no longer than 2.5 hours. Noting that I am also a first time car owner with only year and a half of credit history with no loan history which made it very difficult for them to find a deal for me and get approval. They were able to talk me through the process of loan approval issues but luckily their finance rep was able to finding a deal that, truthfully was more than I was expecting to pay on a monthly base, would still fit with current financial situation. The rep even told me some advice on paying of the loan quicker and more effectively. Definitely a diverse team, and easy to talk to as well! Ask for Milton, if you are in the area and looking for a new car!

I had an oil change and tire rotation in addition to a wheel balancing issues. These guys did it all within 4 hours and I was off, then on the highway I realized that wheel balancing is still off. I came back and the manager jumped in right away, he had a mechanic take a ride with me trouble shooting the issue. We came back to the dealership they had the car fixed up within the hour, I highly recommend this place. Thank you guys for being an upstanding dealer.

Service advisor was very rude when I asked a simple question while she went through the paperwork before my car was checked out. Long wait times, no loaner vehicles, and after I was already told by jeep that I’d be reimbursed for a rental vehicle, when I arrived here, the story changed. I was told by the rude service advisor that rental is not covered.

Great experience, sales rep Milton was very helpful, patient through the whole proccess. I wasn't pressured at all. Milton answered all my questions, help me leave the dealer with 2021 dodge durango RT. I would recommend Milton to anyone looking to get car at Star dealership. I will be coming back to continue to do business star. Shout out to the sales manager Leon too.

I had a good experience. Everyone was friendly and i felt very comfortable with my salesperson jhonatan Rubio. I ended up getting a jeep wrangler and he showed me how to take the roof off with ease. overall it was a smooth purchase. Thank you.

The worst experience I had with a dealership. My car had broken down. Turns out their was a recall on a tiny little part that takes 20 mins to install. The car sat thief for 6 weeks and the manager was of no help what so ever to me and flat out admited he didn’t care about the repair because he wasn’t marking money off it. I called another dealership and not only did they tell me to bring the car in and they can have it done in 2 hours but they also knew exactly how to override the issues. Would never recommend this place to anyone or go their again.

If I would be able i would give the -100 . DO NOT GO THERE!!!! The Service at this location is very rude and unprofessional. DO NOT GO THERE!!!! Cannot started new car, staked on driveway. Roadside Assistance offered few dealers/services nearby. I have selected closest one. The RA Rep called them and confirm that my car will be accepted. When the tow truck bring the car to their site they refused to take it "we dont have space and we are busy". On my comment that car is unmanageable / un-drivable that manger replied "I dont care" . The Tow trucker left the car(unmanageable / un-drivable) on the street and I had to wait for 5 (!!!) hours for another truck that tow my car to another dealer service. The Service at this location IS VERY RUDE and UN-PROFESSIONAL!!!!

It's sad when you take your car to a dealership to have it checked out for a noise you hear coming from the front of your car while driving. Instead of telling you the Real problem and cause its goes from a minor problem to them telling you it's going to cost you $5,100.00 for something you don't need and look you in your face with no Guilt or Remorse People like this shouldn't be in Business

By far the worst experience I ever had with a dealer. The manager didn’t seem to care at all about what was wrong with my car and I had it their for a few weeks without him being responsive at all. Please whatever you do don’t get a car from this place

I got a brand new 2020 Jeep Wrangler today. I was assisted by Ray Torres. He was a great help, got me exactly what I was looking for. Very efficient and treated me like family. Highly recommend him if you visit this dealership

I had a pleasant experience. Process was smooth. They answered all my questions. Management was helpful. My salesperson Jonathan help me with every step and made sure I understood everything. Happy with my purchase.

I came to the dealership on 2/12 looking to lease a JEEP Compass through Chrysler capital, I had equity from my lease. I saw alot of ads stating dealerships accommodating you have if you have equity. STAR Jeep was unable to accommodate me so I went the Bayside location and purchased a JEEP compass same day. Unsure how it is the same company but one location was able to accommodate me & the other one could not.

I came to to get a Oil change today I got great, above and beyond customer service Paul took care of me he was so professional and mannerly he is the manager I think Paul made it such easy and calm experience thanks for the help Paul you made my day better thank you.Paul the manager was an amazing help.

I was called back because the "parts" to fix the recall arrived. It was not serviced!. When at the dealer, I requested a fuel injection service,that you said was done,and to fix a noise from the vehicle passenger fan,that was NOT DONE! I was charged almost five hundred dollars for nothing. I will not come back to your place. Thanks for nothing.

Damien‘s a great guy, great customer service, highly recommend purchasing your next vehicle with him. 10 out of 10 service, amazing dude and very reliable.

It was a pleasure working with my salesman Milton. He was patient with me and i never felt pressured. I came and left with the car I wanted. Ask for Milton when you get here.

Jennie is an excellent service representative and I will continue to come back to this business for service. She took time to explain everything because my last experience here was very bad.

They are a rip off. They wanted to charged me almost 400$ just for labor. My part cost was 100.00. The bill was 90% labor costs

Horrible customer service. They are not team players. Went in on Sunday (9/12/21) was greeted by Damion answered all our questions. Filled out an application with him put in $500 deposit he asked for with no hesitation. He stated my application would be worked on and banks would be contacted on Monday. He was a very helpful salesman. Monday afternoon I called the dealership to get an update I was told Damion was not there however, they would look into it was then told I was denied they did not inform me if I should look for another co-signer or put a larger deposit down not in my interest at all. On Tuesday when I asked for my refund I then saw the car was sold. Instead of another car salesmen helping me out that Monday or even helping Damion with the sale that day since he could not be in the office that day, they sold the car. What’s the point of putting a deposit down if it will not hold the car? How do you sell a car when you still have my deposit ? What’s the point of having your dealership open on a Sunday (days when banks can’t be contacted) if they can’t hold the car for you on a working business day for the banks. This dealership was unprofessional, not loyal, and are not team players at all. Every man for them self should be their motto.

Mr. Tequan was extremely friendly and helpful throughout the day and was. pleasure to work with. we are extremely happy with our purchase on our New Grand Cherokee. The process was great and quick. Working with Mr. Tequan made the day go smooth! Definitely will be buying a car again Star again down the road!

Damien & Leon went above and beyond to help me find my perfect vehicle. The service and experience was exceptional. I highly recommend them to anyone looking to buy a car in the future. Thank You So Much! ……Greatness……

My very first time at this dealership and was very pleased with the service they provided! Thank you Leon Rai for the help and effort you put in for me to drive out with my jeep!

I have only had positive experiences at the Service Department. Keon is my go to person and I can rely on him to ensure excellent customer service

Always use Star Chrysler Jeep. One thing I noticed was the change in management at the service desk. Very refreshing to meet new Manager Paul. He greeted me and got me checked in for my Jeep service. Very knowledgeable and he values the customer. Congrats on hiring a qualified manager and new employees that treat customers with respect 🙏

Absolutely love the place, the service and the price was exactly what we were looking for! Make sure you go to Jhonathan

I want to say THANK YOU and give a great review for Ray Torres, the salesperson who sold us our 2021 Chrysler Pacifica. I could not recommend him and this dealership more! Ray was amazing! He answered all my questions, explained everything in the new car to me, and even followed up after we left! He was so kind and helpful throughout the whole process!! He even got our kids donuts from Dunkin!!! We have been to other dealerships in the area and this was by far the best service we had ever received! We also want to thank Leon Rai! He was the manager who assisted with our car purchase! He was very knowledgeable and made the whole process as easy as possible!! We are very grateful for all they did! I would recommend Star Chrysler Dealership to anyone looking to purchase a car in the NYC area!! We won’t go anywhere else and neither should you!! They care about their customers, not just getting a sale! They are a step above the rest! You will not be disappointed if you come here!!

Tequan showed great representation of star Chrysler. My experience was one of the best a customer could experience with a sales person. The total staff is outstanding. Would give this dealership 10 stars.

"They will rip you off" I'm not recommending this dealership and service department. They are very nice to welcome you in start but you as soon you let them work on your car they will start charging (rip) you for God knows what would be. starts from Battery and labour charges, contamination in tank, then contamination in fuel lines, contamination in injectors then fuel sensor, then change complete injectors. and charge you for each service each time separately (I think $100+ per hour). they will scare you that if you do not do these services we are not responsible for anything and you need to pay extra for tow and bring back your car to us and that time charges could go higher.

Working with an incredibly knowledgeable, kind and very patient sales manager by name of Michael Cruz was one of the very best truck buying experiences of all time. I bought my 2021 Dodge Ram 1500 Big Horn 4x4 and he helped with all my questions, took me on a test drive and gave me the most competitive pricing I have gotten from all the truck shopping anywhere. I undoubtedly recommend you must go see Mike Cruz of Star Jeep and And Ram in queens for your truck buying needs.

Amazing experience and the team was amazing ! Buying experience was easy and helpful. I would recommend coming here to purchase / lease a car. Sales manager Leon and mike was awesome and my sales rep Rubio was great also.

Amazing dealership, they’re really knowledgeable and they treat you well. I purchased a Jeep Compass from Johnathan Rubio. He helped me through the whole process since it was my first car purchased.

THE FINANCE MANAGER Matt is is an awesome person patient and helped us a lot !! and THE AGENT JUAN CARLOS(JayC) too ! He is the best I swear ! The best !!! We recommend him from our heart !!!! We are really really happy , we had the best agent !! He is really patient and really cares what he s doing !!! He follow every step with patience and really makes you be so enthusiastic of everything ! He try to make everyone to leave from there happy ! We didn’t know what we wanted from the beginning but he helped us to make the best decision !!! And to leave from there happy with the tears in the eyes ringing the bell !! All of them they are such a nice people ! But JUAN CARLOS IS THE BEST AGENT We ever met!

My 2nd car Durango i purchased from Chris Lewis always was a honest and professional sale man. He became more like family for the past 3 years. Always checked in with me to see how my 2015 durango limited was treating me and he look me out of the car and put me in a 2018 durango gt taking care of all of my remanding leasing payments. I live in staten island but ill always travel to where Chris is to lease another car and for his services. Chris L. is the guy to see at Star Chrysler Jeep and Dodge if your looking to purchase or lease any vehicle.

I had a great experience with Star! I went to countless dealers, and didn't think I'd be going home with the car I wanted but Star made it happen. Ray was really patient with all my questions, and attentive to the family I brought with me as well. The entire team is great, highly recommend.

Went to this dealership just to look around & ended up leaving with a 2021 Charger. I would have not made this big decision without the assistance of JHONATAN RUBIO. Not only was it a easy & smooth experience but he made me feel comfortable with moving forward. The reason why I capitalized his name is because if you decide to go here ask for him. You will not regret this decision.

Great dealership, I worked with both Ray Torres and the sales manager Leon Rai. They were both very cooperative in helping me find a deal that suits my needs and offering a package that works best for me. Ray Torres was on top of communication at every level and I can tell he was interested in my business. I am very happy to have purchase a vehicle through this dealership and look forward to doing more business with them in the future.

I came in got the car I wanted. Tequan and Leon were amazing ! Very knowledgeable and experts in their fields! They jumped all the hoops and got it all done. So thankful and grateful! Thanks guys!

I was searching all over for a scatpack and I came to Star Chrysler Jeep Dodge in Queens Village and I left the same day with a new 2021 wide body scatpack with great customer service and help from the sales rep Milton and the sales managers Leon and Mike. The car is great and the experience was great with the help of everyone at this dealership, highly recommended.

These guys will make you out a deposit on a car then say that you can’t have the car just yet so we waited a few days just to found out the car we had a deposit on they already sold it to someone else, then after waiting almost 1 month they finally returned my deposit. Don’t play games with people, I hope no one has to go through what we did but after reading some old reviews doesn’t look like the first time this has happened. 0 stars!!!

Very good service my sales person Jhonatan helped me with the buying process. Got a 2022 Jeep Compass in black and it was the new body style. Thank you.

Damien did an awesome professional job Would definitely recommend… thank you so much !!! 👍🏽👍🏽👍🏽

I had the most amazing experience at this dealership. I had previously bought and compass and returned 5 years later to buy my grand Cherokee. Their customer service experience is bar to none. If you’re interested I’m purchasing a vehicle use this dealer and ask for Ray Torres.

Very smooth process from beginning to end. Jhonatan is a great salesperson and made the experience very pleasant and professional. The communications were clear and quick replies and I was in the car the next day.

Excellent service at this dealership star Chrysler. My sales rep Rubio and sales manager Leon Rai went above and beyond to make sure my car buying need are met. They have tons of new and pre owned vehicles. I would always recommend these guys. Not to mention they work very hard to get people approved. Even if it takes days they don't give up.