Spencer Savings Bank River Dr, Elmwood Park

I have had an account with Spencer for many years. It is unfortunate that their service has gone down considerably. Most frustrating are their procedures and polices for business accounts. They are antiquated and NOT at all customer friendly. At each turn there’s something preventing me from conducting my business seamlessly. Constant issues with debit card being declined by vendors ( funds always in the account). Any change I need done I have to drive to the branch. I don’t live close. They can’t even do an address change over the phone. It’s 2022 Please join this century and what is expected of FI’s these days having abilities to employ technologies to make banking frictionless for your customers. Mobile banking antiquated as well. Nothing is ever easy. If you’re looking for a bank to do business banking. Stay away from Spencer!!!. People at the decision making level need to wake up. Even mergers will not sustain you for long given the archaic systems and out of date policies.

Applause to Spencer Savings Bank! I brought my 74 year old mother into the bank to open a new checking account after being mistreated at the bank she previously did business with. We were immediately greeted after walking in the door and seated at a desk by one of their staff members. The manager came over to introduce herself to us and to give us information on each of the account types. Once my mother picked out what she wanted, they took the time to set up the account, to set her up with online banking and even to call Social Security to switch her direct deposit over! They were patient, helpful and really a pleasure to do business with. It was a pleasure coming to a community bank that actually cared. I will be back soon because I plan on switching my accounts over!!!

Tried to get a loan through Spencer. Every week they needed additional information. Instead of asking for everything at once, it was done in pieces. I lost my patience and am seeking a loan through their competitor. Would rather work with someone who values their customers' time.

Was really welcoming on it's opening ceremony.

I’ve been a member in Wallington and now in Clifton on Piaget Ave/46. I have the most pleasurable experience every time. I even have my business account there. They have always been the most accommodating and professional team. I even get my Gift cards there. Maybe Spencer should use this bank as a training bank.

This is in regards to their mortgage services: The bank has good rates which is the main reason we chose them for our loan. From the time we got a mortgage approval to our closing date we were passed down through 4 different employees. Those employees must not communicate because we were asked multiple times to provide copies of documentation and information we had already provided to the prior employees. Try to avoid Monika Sawicki as your closing agent. She is very rude, pushy, and thinks the process revolves around her (not you as the customer). She was constantly tardy in providing accurate figures to our attorney. Our attorney was even surprised at how unprofessional she was.

I wish I could give a zero for a review. This bank has the most unprofessional and rudest management team I have ever dealt with. They are not customer friendly. They do everything they can to turn a customer away rather than help them.