Security Credit Union E 9 Mile Rd, Warren

This is the absolute worst bank to get a loan through. They give you the run around they refuse to help you. They report false info to the credit agency and ruin people’s credit. The customer service is rude! They have my money cashed my check for over 3000 to pay off my loan but they said there is a 30 day hold for my title. So does they mean I get my 3000 back while you wait? Nope! If I could give them 0 stars I could. From the moment I have been with them it has been nothing but horrible. I do not recommend doing business with them to anyone!

I regret to state that I've had a loan account with Security Credit Union for about almost three years now (More/less) and unfortunately I’ve had nothing but terrible experiences with the loan department yesterday (Date: 06/09/20). I usually have had on time payments, with consideration of a terrible car deal from Jorgenson Ford on or around 12/27/18, where I was told from my salesman he found me a great deal on full coverage, completely false. I didn’t read the fine print, long story short I was approved with Security and he provided PLPD insurance proofs, which I have had to pay a huge penalty for since. I didn’t want to proceed with the auto loan from the start. I was trying to catch up with the required insurance that was taxed on too, my already taxed monthly payment. Then COVID-19 hit, apparently Security Credit Union, hasn’t had any staff members or other loan members who are having hardships. For whatever reason, Jenny a Loss Prevention staff member, didn’t have the professional customer service decency to offer any arrangements, until after hearing about our current financial difficulties, and completely humiliated my wife and my other family members listening in on speaker phone to Jenny and her complete disregard to how we have been affected. Congratulations Jenny, and let’s not forget about Julie, your superior! You are the proud winners of Shaming loan members. I hope you both sleep well at night and it makes you both have a better day! I believe it is in the public’s best interest to know the type of people they will be dealing with if they choose SECURITY CREDIT UNION, and your practices on pandemic, and unprecedented times. If you need a family based credit union PARKSIDE CREDIT UNION is the BEST!!!! Ashamed to be associated, THIS CREDIT UNION DOESN"T EVEN DESERVE ONE STAR!!!!!!!! Jose Calzada

Worst credit Union I've ever dealt with they don't even answer the phone's same phone number for every branch Waited on hold for an hour decided to have them call me back and no one ever called

They were very rude and very unhelpful. I would avoid at all costs if possible.

The employees at the 9 mile Security Federal Credit Union are some of the best people I’ve ever met in my entire life. They’re Professionalism as bankers has always been far beyond expectations. Been with Security Federal Credit Union for nearly 20 years and the 9 Mile Branch is by far the Best Branch I’ve been to, out of all the Branches. I would give them 15 stars if I could...

A few years back, I applied for an investment account. Security never processed it. I e-mailed their customer service department about it at the time, but they completely ignored me. I e-mailed an executive at Security, and she said they didn't have the application. I have many examples of Secruity's poor customer service. This is why I sent them a letter telling them to close my account and to send me a check for the account balance. They closed my account. It's been almost 2 months, and they still have not sent me a check for the balance in my account. Again, they're ignoring my e-mails.

Been a member since 2009 in Flint MI