SDCCU La Costa Branch Via, Carlsbad

I went in to the La Costa branch to deposit a check and wire that money to my mother who is currently in the hospital with COVId and needed to pay bills from her phones banking app online. I was told there would be a hold on my check and I couldn’t wire anything until it clears. I asked if there was any way to lift that hold considering I have banked with SDCCU for a very long time. I was told there is no possible way to do that, and Kemarie the teller told me she wished she could but it’s impossible to do. I then asked if a manager could maybe look at it. The teller next to her walked over and claimed to be a manager, and again told me it’s not possible to ever waive a 2 day check hold. I said, are you 100% sure because I believe I have had them waived in the past. They both told me with confidence, it was absolutely impossible. I then drove over to my Encinitas Branch and they immediately waived the hold. Unfortunately by the time I got to Encinitas it was past the time to wire money and my mother will have to hopefully not get a credit ding for late charges on her bills due to COVId. This could have been avoided if the tellers at La Costa didn’t lie directly to me and has some compassion to assist a customer.

ATM may take your cash and then shut down. They are telling me it may take MONTHS to verify my cash deposit. Go to any other location. This one is chronically understaffed and they make major mistakes with accounts. ATM said cable missing shutting down. It then shut down with a black screen for about 5 minutes before it turned back on like nothing happened. Teller said 'oh it happens' BEWARE

Please do not use this branch.. the worst place.

After not having the best experience at another local branch, I stopped into this branch on Monday afternoon. Both the teller and Mr. Alcoser, the branch manager, were very kind and worked at resolving a deposit issue I had in half the amount of time that I had anticipated. Their customer service, and follow up were top notch, which can be hard to find these days. I highly recommend you stopping in this branch. Thank you!

The worst branch- do not waste you time

The teller was so rude and unprofessional.