Sandia Area Federal Credit Union Candelaria Rd, Albuquerque

We have been long time customers of Sandia Area and we recently refinanced the house through them. Everyone was professional, knowledgeable, and helpful! They worked hard to get us excellent rates and were always available to answer our questions. This is why we have been with them for over 30 years now.

This branch is horrible. Do not use them!! They are lazy and unprofessional, they don’t return phone calls or emails. You need to pressure them several times a day to even speak to someone. …Johanna. After weeks of horrible customer service I then went to the branch manager Martianna. That must be where they learn their work ethic of not returning calls. I left her several messages to call me daily! I called the main company to get her direct extension and finally I got a hold of her. We were applying for a secured loan with huge collateral and a six figure income. We couldn’t get any answers and then finally after making them mad they said we still didn’t make enough money. What a joke. We then went to Wells Fargo and got approved for $20,000 cash signature loan and we didn’t even have an account with them at the time We have been members of Sandia Area for quite some time and have had nothing but great experiences until this experience with this particular branch and it’s team. We weren’t going to mention this experience but the management at Sandia Area needs to hear it. I hope they do.

Young lady at candelaria branch should get training for estate accounts. She was adamant that I needed a court stamp on a document that was not needed. The court approved document was all that was needed. I had to waste a day to contact my attorney for advice. Attorney suggested I go to another branch because I had proper documentation. I went to the coors branch the following day and the bank manager handled everything with grace and respect. I didn’t realize profiling would happen at candelaria branch. While checking to see if they would post my review I noticed the surnames of many reviews that were not so favorable. I didn’t realize how accurate I was in my last comment. And while the damage is already done, you don’t need to “reach out “ because I seem to be right and your staff is just wrong.

We have always had a great experience working with Sandia Area CU! Maria Salazar is very knowledgeable, professional and answered all our questions promptly! Thank you Maria!

Derreck Chacon, a member of Sandia Area Federal Credit Union (Candelaria) is always kind and courtesy to me and others. Derreck will greet you as you roll up in the drive thru window. Derreck will accept your receipt and greet you farewell as you finish your transaction. Thank you, Sandia Area FCU

Your people in customer service are excellent in their customer service. Well trained; courteous; patient and well informed. My complaint is against the credit card department. I have had 2 charges on my master card that are not mine. Called about 3 different numbers. Over the next severaldays Spent a lot of time on hold with the same awful music. Finally got ahold of 2 different who transferred me back to the same awful music. Finally ion the website I discovered that I could dispute the transaction on the website. Now I’m locked of viewing my credit card account. Why would I want to do business with a credit cars company that has more important thing to do when I need help?

Very nice staff and super quick to get an account set up. Will update rating more accurately once fully established. Update: I've had my account for over a month now and every single check I have cashed has been held besides the exception of one or two... I was told that if I wanted my money sooner that next time u would have to cash it at the bank it's issued at then to deposit the money in to my account. Also they told me they would release some of my check so I can pay bills... well that was a lie... I'm definitely not satisfied with this credit union and will not recommend to anyone.

There are a few issues that should detour users when considering to use this bank, if you are wanting a standard bank/credit service this may not be worth your time. Some information they exclude are their banking services restrict any deposits to be readily available upon deposit, so anyone depositing Friday to Sunday your money won't be available till Monday. Also, when they say there's a 2 day waiting period for expenses to reflect, this isn't true; so it's best to extend your expectations for 3-4 business days. Please don't waste time responding to this comment trying to save face, just include this critique in your training. I hate that businesses try to save face for their persona, just accept you didn't train your staff; don't put your customers at the fault for your inabilities: just say yes I am sorry we will try to make sure this is not repeated and we are sorry.

The assistance I've received from Samantha and Amber has been second to none! Extremely responsive, respectful and knowledgeable. Always look forward to dealing with them. Thank you Sandia Area fcu for having such wonderful people working for us! Keep up the good work!

I had the horrible experience of having my account hijacked by an unknown person. So many emotions. Was it something I did that compromised my information? Was it someone I know and trust that was to blame? Where and how did the assailant get my credit card info? My ship was listing, if not sinking, but Kathy's calm demeanor was the ballast that kept the ship afloat. After garnering what it was that I wanted to do, she gave me succinct direction as to how to do it. Cudos to Kathy and Sandia Area Credit Union for giving me confidence when my default setting told me that the ship had already foundered.

Joan Raborn was the best. She’s an absolute sweetheart who deserves a raise. She helped me set my auto loan set up step by step and figured out everything for me. I absolutely loved her help and she’s a great part of the team.

Called and talked to Kisha. I was trying to make a transfer to beat a deadline for an autopay and she assured me it would be done on time. The laughter and positive vibes that followed were truly uplifting. Thank you so much.

I have been banking at the Candelaria branch for years. I do sometimes use the other locations. I have been very happy with the service I receive at every location and am always treated with professionalism and courtesy. I highly recommend this credit union. 5 Stars

Sandia credit union does not provide assistance when an individual has cards lost or stolen from them. They have long wait times only to tell you they will not be able to help you.

The bank as a whole was lagging on my auto loan application which was time sensitive & required my constant follow up to get updates on. Once Jordan took over he knocked it out of the park & he turned around the whole situation. He took ownership & stuck to his follow up commitments to me. I am very impressed by his service so kudos to him for sure because I was frustrated and feeling like giving up on the application completely. I would definitely go back to him for any financial needs going forward.

This is the 3d time or so that I have requested a car loan. The team is very professional. They have always worked me in my financial matters

Twice I’ve gotten stuck trying to add features to my app. The first time Josh helped me in May, and in June it was Melanie. Both times I felt valued and appreciated. They got me fixed up in no time, with kindness, courtesy and humor. I appreciate good service!