San Marcos Toyota I, San Marcos

Excellent service with a great team of people! I would highly recommend this dealership after my buying experience. Daniel, my sales rep, was very professional and easy to work with. He went above and beyond to get me what I was looking for in my price range. He was honest, easy to talk to and very personable. John, in financing, was great, too! Just great people all around. It really was a great buying experience for me. I was able to get exactly what I was looking for, for the right price. Thank you guys so much! Keep up the the good work! Stay awesome!

Excellent sales personnel. I worked with Maya. Very knowledgeable on the truck I bought. Very clean lobby. I enjoyed going to the dealership. Back to Maya, she didn't pressure us to buying and the was no money needed to reserve a car/truck. If I buy another Toyota, I'd pick San Marcos Toyota any day of the week and work with Maya.

Colton (CO2 ;-)) was an amazing salesman. He was very attentive and helped me pick the perfect car for me. I had been searching and searching prior to going to San Marcos Toyota. He was patience with me. He is super lighthearted and made my purchase a breeze. He facilitated the entire process and explained everything in great detail. He is the perfect salesman for if you want to purchase a car. He made it so much less stressful than the average car buying experience. My partner and I are going next week to purchase another vehicle from him. HANDS DOWN THE BEST PERSON FOR THAT POSITION! You have to ask for him when you shop Toyota San Marcos! Thanks Colton for all your help 😎

We have been buying and having service done with North Park Toyota in SA for over 10 years . Unfortunately, new ownership and service has become horrible. So happy 😁 with Our entire experience w San Marcos Toyota and glad we found our new home for sales and service. Manny and Belia did an amazing job tag teaming on the sales side and Thomas in finance was quick and thorough and Robert L did a wonderful job going over all the bells and whistles of my new Hybrid Rav 4!!! This entire team together provided us a wonderful experience AND we even had a yummy lunch too on them !!! Looking forward to building our new relationship in both service and sales with our new San Marcos Toyota family!!❤️❤️❤️❤️❤️❤️

I had been in the market for a 5th Gen 4Runner for about a year; but with new vehicle inventory issues, it was getting challenging to find a decently priced 4Runner. Last week, I found a reasonably priced 4Runner at San Marcos Toyota, with just enough miles to pique my interest. I reached out to the dealership, and Maya contacted me about the vehicle. Given, that I live 2 hrs away from San Marcos, Maya provided all the details about the vehicle, and structured a deal (including my trade-in) over text messages. I drove to San Marcos next day to finalize the deal; and Maya was there for the appointment as promised. We took a test-drive, and then Maya went to work out the details. She also took care of a few minor items which I pointed out during the test-drive. As the day progressed, I had to attend multiple work meetings, which I had told Maya about. She arranged a private office for me to conduct my business, as the dealership worked on my purchase and financing. I finalized the purchase in the middle of another meeting, but felt very comfortable with the terms of the deal, and attitude of the dealership staff. We are a Toyota family, and Im not new to Toyota dealerships, and have seen my share of bad dealerships. I really recommend purchasing your next Toyota from San Marcos Toyota, and ask for Maya for a great buying experience.

When I bought my car I had the best experience! Stephanie was my sales person. I told her what I was looking for and she showed me exactly that. She did not try to get me to buy the more expensive vehicle and did not try to sell me tons of extra things. The entire buying process was easy and stress free! Because my buying experience was so great, I even took my daughter there to buy her car. Stephanie also took care of her! Thank you San Marcos Toyota! I will definitely be back!!

Stephanie Myszka was an AMAZING car salesperson to work with when I recently traded in my car for an upgraded used-car in November! She totally listened to my needs and what I wanted in a new car. She gave us space to think it over, advocated for us in the financing department - working to get us the best deal for our budget, and she made the whole process so hassle-free and enjoyable. I’ve been to other dealerships where they get antsy and impatient with you if you can’t make a decision - not Stephanie! She talks over all the options with you, while also being very knowledgeable about the crazy car market right now. If you want the best experience when buying a car, ask for Stephanie M! It’s like buying a car with your smart best friend. Thank you Steph!

Charles was awesome! The moment i found my car, he saved my future car for me while it was being serviced and with my car being in high demand, it could've been sold to someone else sooner and for more money but he has been very accommodating with my requests. Customer service has been top notch!!! Everyone there are very super friendly. Charles went above and beyond, even picking me from the airport! Thank you for making my purchasing experience a great one!

Toyota San Marcos service department changed my brake pads in April, and several weeks ago I began to hear a clicking noise when I braked. I took my car to another mechanic to have it looked at. He found that my two back brake pads were both missing a bolt, were not fastened down, and were millimeters from becoming completely displaced. The picture shows the wearing of the metal where it was rubbing against the tire. I was also given a list of about 2k worth of maintenance for fluid changes which I assume is based on mileage as my fluids were checked and did not need changing. I have used Toyota regularly for maintenance for years and have not been impressed, but this was very upsetting to find.

First time buying a car on my own and was extremely nervous. Was greeted by a gentleman named Daniel who helped me with the entire process. Very friendly and patient with me throughout the entire process that I recommend asking for him. The company itself is very welcoming, professional, and helpful. I felt 100% comfortable buying from them the entire time.

Excellent sales experience at San Marcos Toyota. I'll definitely be coming back here again. Jason S. was really helpful and made the whole experience a breeze.

Every member of the dealership provided excellent service and exceeded my expectations in the purchase of my new vehicle. Stephanie, my sales representative, went out of her way to make sure that I was well taken care of and made the entire process of purchasing a new car much easier. The team at this dealership will keep me coming back and I highly recommend buying a car from them!

I recently bought my fourth vehicle from San Marcos Toyota and will be back again for a fifth. I've always had pretty good experiences and this time was no exception. Sam worked with my wife and me to get the vehicle she's wanted for such a long time. Belia also did an AMAZING job keeping in contact with me and sending me vehicle info sheets when something came available. Even with inventory issues due to covid, Sam and Belia did a great job finding us a vehicle. Also, because of other issues, Sam ended up working a majority of our deal by phone. Thank you Belia and Sam! See you soon for our next ride.

We finally decided to take the leap and start looking for a new or used car. Our 1st stop was San Marcos Toyota, and a sweet young man came out to help us start our search. Shea Gault was fresh out of training and was supported by a veteran who was there when we needed him. We drove several vehicles, but we weren't finding the right one for us. We were open that we had just started looking and didn't intend to buy that day. But Shea and Cal had one more possibility for us that had just been traded in and hadn't even been processed yet. It turned out to check all the boxes for us. We realized we could avoid a long, tedious search during which we might not find anything we liked more than our new Camry! And as few cars as there are on the market right now, it's smart to snatch up a good deal when you find it. We were tickled to get to be Shea's very first sale! I'm confident he's going to be a real asset to the dealership. Thanks, guys!

Desmond sold me my new Camry. He was awesome and took good care of me. The dealership staff was very professional and worked quickly and efficiently. Everyone I spoke to seemed very approachable. Great job everyone!

San Marcos Toyota went above and beyond for me. I worked with Daniel for a little over a month, discussing the exact car I wanted. He was very helpful and just as excited as I was. When the car came in, Daniel made sure to give me the heads up to come in a test drive it. I decided to purchase the car the same day! I really appreciate San Marcos Toyota and Daniel, for providing such a fun experience.

Great experience from the time we got there, our salesman Desmond (Spencer), met us as we exited our car, greeted us and was just over all a professional. He listened to what we could afford, and what we wanted, and needed, and went beyond to make sure we were happy, and got us in the car that we were happy with. We will definitely be back to purchase another vehicle from them, because of their professional atmosphere that Desmond and Allen presented to myself and my family.

Everyone there was so very kind. Cal was my salesman and he kept in contact during the process. He was never pushy about selling the vehicle but very caring. The guy I signed papers with I do not remember his name but he was very pleasant as well. Was a great experience overall and I love my new car.

I've got to say our salesperson Stephanie Myszka was on top of it! I called her with questions on purchasing a Toyota Tundra for the company and she mentioned they only had one new on left! Not only did we get the truck but got an amazing deal. The truck was even delivered right to the doorstep! Thank you Stephanie for the excellent service and prompt delivery we look forward to doing business again in the future!

Had a great buying experience with San Marcos Toyota. My salesman Mazin was a huge help in finding the right Tacoma for my lifestyle. He knew the vehicle specs well and on our test drive shared some tips to get the most out of my truck. He checked in frequently while Thomas in financing found the best program for me. The dealership is clean and the entire staff is friendly. Went back the next week to have my window tint installed and the service department was equally fantastic. Very happy to be doing business with them!

Daniel was really casual and informative. He didn’t make me feel pressured while buying a car and made the process enjoyable. Would highly recommend

Great dealership! My sales rep was Sam and he was kind and great to work with. John in finance made the buying process smooth. I had a great experience working with both of them.

I had been in the market for a 5th Gen 4Runner for about a year; but with new vehicle inventory issues, it was getting challenging to find a decently priced 4Runner. Last week, I found a reasonably priced 4Runner at San Marcos Toyota, with just enough miles to pique my interest. I reached out to the dealership, and Maya contacted me about the vehicle. Given, that I live 2 hrs away from San Marcos, Maya provided all the details about the vehicle, and structured a deal (including my trade-in) over text messages. I drove to San Marcos next day to finalize the deal; and Maya was there for the appointment as promised. We took a test-drive, and then Maya went to work out the details. She also took care of a few minor items which I pointed out during the test-drive. As the day progressed, I had to attend multiple work meetings, which I had told Maya about. She arranged a private office for me to conduct my business, as the dealership worked on my purchase and financing. I finalized the purchase in the middle of another meeting, but felt very comfortable with the terms of the deal, and attitude of the dealership staff. We are a Toyota family, and Im not new to Toyota dealerships, and have seen my share of bad dealerships. I really recommend purchasing your next Toyota from San Marcos Toyota, and ask for Maya for a great buying experience.

Awesome service. Was able to trade in an old car for a brand new one. My salesman, Osa was beyond nice and helpful! We plan on coming back when we need to upgrade our second car!

Even with the current market craziness, our experience couldn't have been better. Daniel helped us as soon as we arrived and we actually ended up purchasing a truck that has just been delivered that morning. The process was straight forward and he kept us in the loop the whole time. He's been in touch since then to make sure all is well and that we don't need anything else. Will definitely make my way up the road to San Marcos Toyota next time and would love to work with Daniel again.

I went to Toyota San Marcos on Tuesday 2/15/22. And I had a wonderful experience. Jason was very informative, very customer centric, and very friendly. I love my new Toyota Camry. I’m so excited with my car, and very happy with the service.

AMAZING!! I went with my family to look for my car and we got the best sales rep, Sam! He was so kind and considerate, helping us find the perfect match! Thank you so much for everything, he was truly amazing and a blessing!

Great dealership! My sales rep was Sam and he was kind and great to work with. John in finance made the buying process smooth. I had a great experience working with both of them.

Awesome service. Was able to trade in an old car for a brand new one. My salesman, Osa was beyond nice and helpful! We plan on coming back when we need to upgrade our second car!

I had the BEST experience. My salesman, Mazin was super transparent, genuine, and down to earth. Didn’t play games and seriously was just the best kind of salesman you could get. I couldn’t get my payments where I wanted on one car, but he said he could get me them on this other car and as soon as I saw it I fell in love and was sold. (I think he already knew I was going to love it bc it was the exact colors I wanted) Then he brought us to Adam, the finance manager and he was super chill and down to earth also. Explained everything I was signing, super transparent also. I just had a great experience and I would tell anyone who is in the market to go this place and specifically ask for Mazin! So happy with my purchase, especially with the market right now. Thank y’all so much!!

Amazing experience. I am so happy with my new Camry. Dylan B in finance made my day with his professional demeanor and by going above and beyond for me. when I am ready for another vehicle I will without a doubt visit this place first.

Colton Harris made it happen. We knew that we wanted a 22 Camry but nobody could get me the price i wanted. I was told no from every dealer i called we can't do it. Colton told me let me work and ill call ya back. 5 minutes later he ask me when ya want to come get the car.. 100% from start to finish...

My wife and I just bought a truck and we were extremely pleased with the service provided by San Marcos Toyota. The process was smooth, informative, professional and enjoyable. Specifically because of Mazin shahin. He guided us the second we got out of our car to the second we left in a truck. The wait wasn’t bad because he sat with us and held up a good conversation. Would 100% recommend Mr. Shahin to anyone looking to buy a vehicle at San Marcos Toyota!

Customer service is absolutely terrible. There was a man in the Body Shop area who literally told me that it was not his job and did not know anything rather than saying he could find out for me. After waiting for 20 minutes, the man came out and told me that the service department had moved and that he knew nothing else basically. He continued to then raise his voice when I asked if there had been an email or other form of communication sent out to notify individuals who had made appointments so they would know that the department had moved and as a young woman I felt attacked and harassed by this individual. He then ignored me when I asked him his name, I can only assume because he knew he was in the wrong. This place is absolutely horrific and terrifying and I recommend that you don’t come here for any service whatsoever because they do not know what good customer service is.

My FJ Cruisers front windshield had rock damage from a cement truck that was in front of me. I placed a claim with my Insurance Liberty Mutual, who was absolutely HORRIBLE! Steer clear of this insurance provider as they did everything they could not to properly handle my claim and fix the damage although I had full coverage with zero deductible. I finally got them to agree to my choice of repair shops which was San Marcos Toyota. The insurance Co. wanted me to pay out of packet and then said they would reimburse me. After all the hassles I had with Liberty Mutual, I did not trust they would fully reimburse me (yes, they tried everything unethical they could think of). Finally after 3 months of back and forth, John Fontaney (service writer at SM Toyota) took ownership of my claim (at least from the dealers perspective). This gentleman was fantastic!! He was a great communicator, clear, efficient no BS. His follow thru was on point, he ordered parts necessary set up my appointment, scheduled my rides to and back to the dealership and got the job done as he promised! EXCELLENT!!! In this World of below par, I was reminded of another time and place when things were done properly and folks did what they said they would. My truck was done perfectly and thanks to John and Mr. Chuck Jones (credit to this gentleman as well), I picked up the truck and all billing went straight to Liberty Mutual and I wasn't inconvenienced again. These two gentlemen have won my business back to San Marcos Toyota! They treated me better than excellent! Chuck Jones had actually contacted me via a survey I had filled out, he was following up with me. After explaining my experience with a different service writer, Mr. Jones assured me SM Toyota would get the job done and I wouldn't be made to be without my vehicle until Liberty made payment. Once the work was completed, they handed me my keys and said they would invoice the insurance company. Perfect!! Thank you John Fontaney, Chuck Jones and San Marcos Toyota!

I bought a car from there recently and was assured that my payments would be auto debited from my account after I was told it was set up with the finance employee there. I called there asking for the finance department and they reassured me it will be automatically taken from my account. I'm not happy with the misinformation because it wasn't.

This was probably the best car buying experience I've ever had! Our sales rep Armando Salinas aka Mando was fantastic straight out of the gate. I have never had a car salesman make me feel so at ease and comfortable. With the car market being so crazy, he did absolutely everything to make it great. SM Toyota and him bent over backwards to get us exactly what we were looking for for exactly what we wanted to pay. It was quick and painless (two things car buying never is)! Allen Odom was our in house finance guy. He is hilarious and finalized the process is the best way. Allen you are awesome! Mando, you're an amazing funny human being so thank you! If you are looking for a Toyota as you should be I would highly recommend San Marcos Toyota as your next stop. Go find Mando when you get there!

I have always appreciated the service department here, but Jorge Nieto made it even better today. Excellent customer service and I will continue to bring my vehicles here. Very Satisfied Customer. Brian Shanks

We bought our 2022 sequoia here and have 2 recalls already. We made the appointment to have the recalls completed and arrived 15 minutes prior to that time. An hour later the service professional comes to tell us there are ONLY 2 vehicles ahead of us now! When I questioned why we had to make an appointment when apparently that time means nothing. His reply was they should tell you that the appointment times are only a check in time. This appointment time has nothing to do with when the service is done!

Can’t give a review on sales or finance because I never made it in the door. I had my wife and kids with me in the car and was just driving the lot to see what they had and it was like vultures surrounding their prey. Every time I would stop to look at something someone would start running over towards us. That alone made me leave. I don’t like being bum rushed right out the gate. IF and WHEN I need your help I know where to find YOU! Leave me alone to actually shop and browse. Don’t need someone crowding me while I’m trying to decide on how to spend my money.

Not much to say. The Car is amazing!!! Sales team and sales tactics were less than desireable. They will rush you through the process and not take any of your concerns seriously.

Lloyd Gray & John Austin had me in with trade-in, negotiated numbers, signed finance docs and back on the road in a brand new Tundra in about 2 hours on a Saturday evening when I showed up 30 mins before close. These guys went the extra mile and got it done for me. I appreciate their dedication, their transparency, friendliness, and stamina. The culture at SMT is a positive, healthy, experience across the board, I'm very happy to be in a Toyota again so I can be around that positive energy again. Thank you! & kudos to these 2 individuals & SMT.

San Marcos Toyota is the best than all other from austin to san Antonio. Ask for Emily, great salesperson, very polite and calm, will get you all the information needed and a great thing no false statements or promise. I went there to inquire end up buying a truck for me also my friend bought a camry because of the way Emily works and explains. Once again thank you so much Emily for helping me out to get a new truck

Amazing service!!! Sam Coffman helped me purchase my first car and was able to get me a wonderful leasing deal! I’ll be recommending Toyota SM to all my family and friends, especially Sam Coffman!!

Today was unlike any experience my husband and I have had before at a car dealership. Eric did a great job and made the process a breeze and we got a 2022 Toyota Camry! We couldn’t of been happier! Thanks to Eric and the team, we will be Toyota customers for our future vehicles!!! 😁

Every time I come here they manage to put me in a bad mood. Whether it's booking an appointment and not being helped until 30 minutes past the appointment, not doing a service I requested on 3 SEPARATE occasions, or waiting for pictures for an hour and then having to leave my car overnight because they took too long to send them over and now they don't have enough time to do the actual repairs. Three strikes, your out. I will have to find another dealership to take my car, because this is getting ridiculous.

Came in on May 6 to get routine maintenance for my Camry 2020. Gabby was my advisor and She was very helpful to make sure My car got the right service and also able to get me out of there in the least waiting time.

There mark up over msrp is way above any other dealership in the area if you are in a must have they will stick it to you above msrp with a smile. super willing to take advantage of the average hard working folks.

This was probably the most relaxing and easiest car buying experience ever! First off, Mazin was extremeley helpful and proffesional with the entire process and made it so easy and relaxing on my end. He was honest about which vehicles he felt would be a good fit for me and kept the honesty open when it came to the financing part as well. I have Chapter 7 bankruptcy on my credit and some how Mazin and Thomas worked their magic to help me get approved and start rebuilding back my credit. Always been a Ford girl but I think they helped change my mind to Toyota and Honda. Thanks a bunch! Will be buying from SMT again!

I love San Marcos Toyota I will go back and purchase another vehicle from them the sales personnel at Toyota are great friendly and very helpful thanks and a thumps up DJ for your help and patience

I drove 30 min to the dealership to find out that the sales rep did not disclose a mandatory addendum fee of $3,000 that they add to the price of the car. And it is stuff that I do not even want or need. And to top it off they did not even try to negotiate or offer me another car to try and purchase. So be careful when you go here to buy a car. ADD $3,000 to whatever price they quote you if they do not tell you about this addendum fee.

So I originally posted this review 2 years ago. At that time I gave it a 5 star rating. Unfortunately I have to reduce it to 4 stars. My wife enjoys buying cars. No, we aren't loaded and buying cars for a hobby but she enjoys the act / challenge of it. Best car for the best deal kind of thing. I bought a 2017 Tundra from them and loved the truck. Had nothing but the best experience then which is why we went back. Over the last month we have visited this lot 6 times. The first 2 times we were there without even seeing an employee or salesman. We did not go inside as we were out on the lot looking at the vehicles. My wife decided that she would buy a car from the first salesman that actually went out of their way to sell her a car. It took 6 visits averaging an hour each time. Then on Tuesday 03/09/21 Jayson Landers (by the way Toyota management it isn't Larsen) walked out and introduced himself to my wife. Long story short he sold not one but two vehicles. We purchased a 2021 Toyota Tundra 4x4 TSS and a 2021 4-Runner 4x4. No we aren't talking base model vehicles either. The salesman had only been working their 3 days. He was honest, straight forward, and a delight to work with. Now, the reason for the drop from 5 stars to 4. First off the staff kept interrupting our salesman while he was helping us with our transaction. The other huge item is he has been there 3 days and sold 3 cars the day before and still doesn't have any access to the software and/or computers needed to make our buying process expedient and efficient. We were there from 1000 AM until 730pm. There was no credit issue, we weren't trying to buy something we couldn't afford, and other then the general haggling from sticker price to the "real price" everything went without issue. The people in the glass room and the offices in the back didn't start the paperwork for us to sign until after we had already received the keys, emptied out the trade in, and now are sitting there tired, hungry, and bored. The salesman had to go find someone every time he had to login to their pad because the lack of credentials. That is ridiculous. This won't keep us from buying Toyota's but since this dealership is under "New management" you guys are hindering your sales people and making the customers wait longer than we should have to. By the way you guys would have sold vehicles a long time ago if your sales people would make an attempt to go and talk to the customers instead of making us search for you. While I am at it the service department is wonderful and I want to mention That Gabriella Trevino is a hell of a service adviser and will do what she can to make your experience flawless and efficient.

My Husband and I absolutely dread car shopping. We went to San Marcos Toyota found exactly what we were looking for and loved every minute of the process. We even went two hours early to pick up our vehicle because we had so much fun talking to our Sales Person Eric and the finance manager. This place went above and beyond for us and we didn’t even have to ask. Our Sales Person had our car detailed twice because he wasn’t satisfied with the first clean which looked great to us. The finance manager didn’t just settle for whatever the lender said our interest rate would be and was able to get us a lower interest rate. Highly recommend.

I recently brought my CHR in for service, as my car was making a LOUD noise consistently. My appointment was not on the service ipad,which I thought was concerning. The attendant listened to my car on a test drive, heard the noise,and relayed the sound to a technician. The attendant returned back and told me the technician said it's nothing to worry about. The car is just getting older and louder. I was given the example that when you buy a fan, it starts out quiet then gets louder as it ages. So does your car. It was never heard by the technician, the car was not brought back to be diagnosed, I was dismissed with a friendly wave and told its nothing to worry about. The noise continued, so I got a second opinion from Cedar Park Toyota. They did a free diagnostic after hearing my story. Sure enough, the transmission was completely going out. This dismissal and oversight from San Marcos Toyota could have put myself, my kids, and other drivers in danger. If you are a woman, please be aware that if you go to service by yourself, you may be treated and dismissed just as I was. Very scary and disappointing way to do business when people rely on you for their safety.

We purchased our used truck here and had an amazing experience. They made the process easy, answered all our questions. Dylan was extremely helpful in taking care of any problems we had.

Although we did not end up purchasing a vehicle from this dealership, SAMUEL was very helpful, friendly, and honest. He was professional and had a lot of knowledge about the vehicle we were interested in.

Update 5/22/2020: Once again I have received the highest level of service from the body shop at San Marcos Toyota. The representatives were knowledgeable and dedicated to helping me with my issues. They were more than willing to help me remove a messed up bolt on my vehicle(picture attached). I can not express how pleased I am with my experiences at this shop. No matter what you need, they are there to lend a helping hand. Amy in the service center has been a blessing in the chaos that is a vehicle accident. She has been on top of my vehicle, informing me every step of the way. From handling the insurance claim to addressing each and every one of my concerns while explaining everything to me in a detailed and professional manner. I can not express how much I appreciate and value the level of service that I have received. Thank you Toyota of San Marcos!!!

From start to finish we received great customer service from Ms. Stephanie Myszka. She was very courteous, attentive and professional. We highly recommend buying from her and San Marcos Toyota!!

My family had a great experience buying our first van San Marcos Toyota. If you are in the market to buy a vehicle please visit Jason Shanks. He is very knowledgeable and was in constant communication because our van was not going to be in for a couple of weeks. He answered all our questions and made our experience a positive one.

Great place to buy a vehicle. Sam Coffman knows the vehicles he sells. Very professional and personable. Made you feel comfortable during the entire process. Answered all questions and closed the deal. John Austin had all the paperwork ready and explained all the maintenance programs that were available. Again very professional and knowledgeable of what Toyota has to offer its customers. Those two make a great team. Stayed past closing so we were able to drive home in the vehicle we wanted. Thanks to all that made that happen. Very happy and satisfied customers of San Marcos Toyota. Reposted for corrections to phone spell check.

Kudos to our salesperson, Stephanie Myszka, whose customer service went over and beyond our expectations! From start to finish, she walked us through the entire process. She listened to exactly what we wanted, and we never felt rushed or pressured to make decisions that would not work for us. She immediately responded to any questions we had along the way and kept us informed with timely updates on our ordered vehicle. When our car arrived, she was there to make sure there were no last-minute changes or surprises with financing. Thank you, Stephanie for being extremely professional and pleasant, and for making our San Marcos Toyota experience so wonderful!

Never been to Toyota before. It was a wonderful experience and everyone there was so pleasurable. They worked with me to get the vehicle i really wanted. Great service

Armando was my true sales hero, he used his super power of kindness, professionalism,and patience.But it didn't stop there the constant communication and encouragement, made my experience unlike any I have had thus far. Thank sir.

Just bought a 2021 Rav 4 from there. Colton helped me come to a decision. He did great. He didn't pressure me, and he told me like it is. He made the effort to talk to me and answer every question I had. He wasn't a "no" man. He was a "doesn't hurt to ask" man. I respect that. Now I got a kickass car, and I can't complain. Thanks, Colton. I know you're reading this. Haha.

I just recently purchased a 2019 Toyota Tundra TRD Pro in hands down the best color ever made, Voodoo Blue, which is rare and hard to come by. I contacted San Marcos Toyota because they had a Voodoo Blue Tundra online prior to making the trip and spoke with a woman at the front counter. She was extremely friendly, checked the inventory to make sure she had the vehicle so I wouldn't drive up there for no reason, took my name and number and had a sales representative contact me via text (I requested text message due to meetings during the day). I was contacted by Big Mike who was a true professional, extremely knowledgeable, and willing to put in the work to make a customer happy. I drove up from San Antonio and the vehicle was pulled right up front ready for my arrival. I was greeted in the parking lot by Big Mike and from then on it was nothing but absolute professionalism and commitment to my satisfaction. I was greeted by the General Manager and Sales Manager as soon as I entered. They gave me exactly what I wanted for my trade in, worked with me on the price of the vehicle, and continued to strive for the highest level customer service. This is hands down the best buying experience I have ever had whether it was used or new. I would recommend anyone to buy from San Marcos Toyota and especially Big Mike.

I am from out of town and did not have an appointment they were busy that day but they knew that I did have some time the next day so they got me an appointment early in the morning and address the issue and fixed the issue and I feel that they had totally excellent customer service I want to thank Audrey and Emily and Chase they all did a wonderful job in assisting me to stay on the road that is what I call a very awesome service department

Just purchased my 2022 Tundra Justin and Madison were awesome through the whole process! This was our 2nd Toyota from SMT and will continue to buy from them.

We had a very smooth and easy experience with James. Four stars because of the APEX subscription they force on you, otherwise it was a five star experience.

Colton helped me pick out my dream car!! And John was great at explaining what I was paying for. Loved the team there!

I am a busy third year medical student that recently had my truck die during clinicals in W. Texas. I was seeing a lot of Covid patients so I was unable to travel to a dealership. Allen Odom was fantastic in working with family and secured the perfect 2021 Tundra. Allen Odom is fantastic and I would recommend a visit.

Did not have the best experience. Feel they are just taking advantage of the economy and I got the vibe we don't need your business. Just go to cedar park toyota it's not that far.

We had a great experience at San Marco's Toyota. The staff were great & never made us feel like we were dealing with your typical car salesmen. We didn't have high pressure sales tactics, which we appreciated. Additionally, when there were issues with the used car we bought, the general manager, TJ, agreed to fix the issues & went above & beyond to ensure that our experience was a good one. All issues were taken care of & he even had 1 of his guys drive a loaner 1 1/2 hours to our location & drove our car to their service department. And they returned our car the same way. They were outstanding in every way & we would highly recommend them!!

Lloyd helped us through the purchase process and was extremely friendly, open and helpful. I definitely recommend buying with him

Took my daughter to buy a car today and met Sam Coffman who is our sales guy! He's super friendly, helpful, and honest!!! He doesn't just care about making a sale, he wanted my daughter to be safe and comfortable. They crunched numbers and worked her budget! Highly recommend everyone to come here for their next car.

2019 Tacoma off road I'm 57 and have been to numerous dealerships and always leave with a bad taste but I gotta say, this is the easiest and most comfortable I have ever felt in a long time. I actually left happy and shook everyone's hand including the finance guy. I will definitely buy all my future vehicles there

I was told there would be a driver sent my way so to take me to pick up my car at the dealership and waited over an hour just to call back and find out they forgot to tell the driver in the first place. All I can say is terrible service.

We were looking to trade in our vehicle for a new one. I checked out some prices online, submitted a trade-in inquiry, and requested an appointment. When we sat down, I gave the sales person the low down (what we were looking for, price range, etc.). I told him what my trade-in inquiry range was and what the range was listed as on Bluebook. He then proceeded to tell me that Bluebook was not an accurate tool. I've used Bluebook in the past and it has always been spot on - so I was not really sold on that response. He took my keys so that another employee could look over my trade-in. During that time, he came up with a vehicle that might work for us. Looking at the price, it was different than what I saw online - but it was still within my range, so no big deal. However, the vehicle in question was not at the lot. We had to look at an older model, which was fine. We checked it out and although nice, it was not going to work for us. We came back in side and told the salesman that the vehicle in question was not going to meet our needs. I was surprised that we were met with a defeated attitude. He did not even try to show us anything else that might be in our price range (or maybe even a little bit higher that we might have been able to afford) - he just let us leave empty handed. I think we were there less than 30 minutes tops. Before we left, I asked if they had valued my trade and I was told a range which was much different than both my online and Bluebook appraisals, which did not sit well since my vehicle was in good shape, no dents or accidents, just minor wear and tear. All in all, it was a very disappointing experience. The salesman was pretty young, so I will chalk it up to lack of training and experience - which was obvious from the get go.

Be careful dealing specifically with Bella or JP. I drove 50 minutes and they dropped a $3k mandatory surcharge on me. I asked multiple times before coming in if this would happen and was assured it wouldn’t. Didn’t appreciate the deceit.

Didn’t think I was gonna buy a car the same day I walked in but Sam made it possible. He did a wonderful job explaining and selling me a car. Shoutout to the man Sam.

We have purchased multiple vehicles and we have taken our vehicles in to them for service, but after this last experience, I don’t think we will. Due to a service issue on a vehicle, they gave us a loaner. When we checked the loaner back in they noticed a chip in the windshield. I had asked if that was there before we got it and they said yes and not to worry about it. Fast forward a few weeks and my insurance had a claim submitted by them. Did not tell me. Just went right to my insurance. Now they want $900 for a repair. Poor communication, follow through, and customer service. I would think twice about getting a loaner vehicle from them.

Desmond was absolutely the most genuine sales person I have ever met. He made me feel comfortable and heard. I did not feel unworthy of the car I wanted the entire time. He was amazing!

My purchase was ok. I didn't try to negotiate much which always keeps things simpler. My main gripe with most dealerships nowadays is when a vehicle is advertised at a certain price and then the price is higher at the actual dealership caused by add ons that were not asked for or wanted but yet already added and cannot be taken off. San Marcos Toyota had added a GPS and add on warranty to the advertised price. I stated I did not want them. Warranty was taken off but was told GPS could not be even though it had not been physically put on the vehicle yet. I was not allowed to test drove the vehicle on my first visit because it had not been "checked out" yet. I had to purchase vehicle to basically put it on hold so that when ready I could take for a test drive. When I did test drive a couple of evenings later it seemed fine but on the way home it became obvious the vehicle needs new front wheel hubs and windshield has several chips but too late to ask for it to be repaired. So again, experience is only just ok at best.

Trey (Used Car Manager) was an absolute horrible individual. My wife went in to view a van priced at 40k and loved it. The salesman she worked with was great. We were pre-approved already and had 10k ready to put down. Because of the vehicle shortage we’ve been looking for several months to get the right vehicle. It looked like she found it. However Trey (Used Car Manager) literally told her and then told me over the phone that he wouldn’t sell us the car because we wouldn’t finance through them or purchase the $3000 in warranties they wanted to add so they would be losing money. I, myself, as a commission only worker know that the way my wife was treated was an absolute disgrace to customer service. Trey (Used Car Manager) is a liar and will try to nickel and dime you. DO NOT work with Trey (Used Car Manager). He will try to take you for everything you’re worth. Trey (Used Car Manager) is an absolute disgrace and shouldn’t be trusted or worked with. I hope this review saves other individuals from dealing with this.

Test drove an SUV with a cracked windshield one evening and really liked it. Salesman found a similar vehicle on the lot and asked if it was ok, but we pointed to another one that had a more favorable interior color. The salesman immediately took that car to detailing while we went in to sign the paperwork. It was after closing when we finally got in the car and drove home. The next day, we noticed that the vehicle was damaged. We quickly expressed displeasure with San Marcos Toyota that they would sell us a damaged vehicle. Well, San Marcos Toyota went over and above to prove that it was an honest mistake. They said that car should have been marked as damaged, and not sold to us as a brand-new vehicle. They immediately offered to trade the damaged vehicle out for an equal undamaged vehicle. After a week of searching for a like model, they could not find an exact match, but they found one in next higher trim level and presented it to us at no extra charge. Over the course of the week, we dealt with several folks on the sales team, and they were all 100% courteous and insistent on making the situation right. We could not have asked for better customer service from anyone at San Marcos Toyota!

Our experience was with Jonathan Porterfield who was outstanding in all aspects of our interaction with the dealership. Jonathan is knowledgeable particularly as it related to the Plug In Hybrid RAV4 and was willing to show us the features, etc. with his personal Plug In RAV4. Excellent followup as it related to delivery.

Desmond was awesome! I can’t believe how kind a sales person could be until I met him. I felt like I could express what I needed at all times. He should be the person you go to if you want a car in your price range.

Sam Coffman was very helpful and professional. I love my new Tacoma. I will definitely be referring other people to stop by

Sam Coffman took us on a test drive today in a new Toyota RAV4. He was extremely knowledgeable about the vehicle. Sam took my wife and I on one of the most pleasurable test drives. He is a very kind man and never once did we feel pressured by him. We had to leave to pick up our daughter from school and he made sure we left with sufficient time to pick her up. Thank you Sam for being so professional and passing along your knowledge about the RAV4. What a wonderful drive we had today! You are no doubt a true asset to the dealership! Truly a kind soul!

We have now purchased two cars from San Marcos Toyota. Both times our buying experience has been straight forward and pleasant. Sam Coffman was our sales associate with our latest purchase. He was helpful and polite. He made sure that our car was ready to go; freshly cleaned and with a full tank of gas. The finance department both times was helpful, friendly, and efficient. We would definitely purchase from them again.

As a lady it’s sometimes hard to go buy a vehicle on your own. San Marcos Toyota is not one of those places. I came based on a recommendation from my bro-in-law and I’m happy I did. I found exactly what I was looking for - within the budget I wanted to stay in. The dealership was willing to negotiate with me on price, trade in, and amenities. My salesperson DJ went out of his way to meet my needs. The service department fixed some cosmetic issues, touched up paint and detailed her before delivering her to my home. They also met me at my job to create a new spare key fob for me. I could not be happier with my choice. Thank you so much San Marcos Toyota for making this experience so memorable. Highly recommend!!

Absolute best car buying experience ever. Cece was a total professional. She was efficient and listened to our needs. She got us the best deal possible. So happy with our purchase. Allen in the finance department was super helpful very efficient. In and out in 4 hours. I’ve bought 4 cars in the past year. This is my first time here and it was worth the hour drive from Southwest SA. We are definitely buying here again. However, my wife says please not for at least a year. Lol. Come out to San Marcos and talk to Cece and do business with Allen.

Madison was great and facilitated the appointment to evaluate my 2014 pathfinder to use as a down payment towards our new vehicle. Cece was amazing and made sure that we came home with our 2022 Tundra at the right price. We love our new vehicle. Amazing experience.

I had an amazing experience at San Marcos Toyota! Eric, Thomas, and Madison helped get me into a beautiful 2022 Toyota RAV4, and I could not be happier! I was originally told that the car wouldn’t be arriving at the dealership until the third week of February, but as soon as Madison knew that it was coming in sooner, she gave me a call and scheduled my appointment. When I arrived at my appointment, she even took the time to come chat with me on a more personal level. She was so sweet and so helpful! Prior to my appointment, I was a little bit nervous, as the process of buying a car can be confusing, frustrating, and time-consuming, but Eric made the entire experience so simple and enjoyable! I could tell that he genuinely wanted to make sure that I was 100% satisfied - which I am! Even after selling me the car, Eric stuck around while we had lunch (from the awesome FM31 food trailer, btw), and talked with us about everything from basketball to billionaires. I felt like more than just a customer to him! And lastly, Thomas from the finance department was fantastic! He made sure to explain everything to me, and he undoubtedly wanted the very best for me. Knowing that I am a college graduate, Thomas even asked for proof of my degree to get me a special deal! Overall, I cannot say enough good things about San Marcos Toyota! Not only do they have great cars, but they have even better people!

San Marcos Toyota has great prices and awesome employees! If you’re in need of a new or used vehicle go here and ask for Manny Cuellar! He is a great salesman and he makes it his mission to make sure you are happy with your purchase! Thank you for all your help, I will definitely be back!!!!

I just had the best car buying experience! Our salesman Sam was amazing. He listened to me, he had great communication skills, and did not pressure me at all. Buying a car from Sam has been a total pleasure. All of the staff at this dealership truly seem to care.

This evening we purchased our fourth Toyota and it was our best vehicle purchase experience. Bellia called after an online inquiry and set up our appointment. When we arrived, she introduced us to Sam, who was knowledgeable, professional and patient. It never felt like a high pressure sales experience and it was a true pleasure working with Sam. Thomas in finance was also very easy going and efficient. He took the time to answer our questions and explain the paperwork thoroughly. We even had a great conversation with the nice lady cleaning the lobby. We will be back when it is time for our next Toyota! Thank you!

I just bought a car from the best salesman ever. Sam is knowledgeable, caring and patient. He goes above and beyond to make sure the entire process is smooth and comfortable. I drove 6 hours to make my purchase and because of Sam it was worth it! He is the reason I am driving back home happy! Thank you Sam. Every car dealer needs more people like you!

Had a wonderful experience buying a vehicle here. Eric was a great sales person and explained every step and every costs. Zero hidden surprises like I've had at other dealerships. Highly recommend checking them out if your looking for a new vehicle.

Do not go here if you’re looking for a fair deal. They offered me $4k less then multiple other dealerships right near by for my trade. But if you do go here make sure to ask for Karlton. That away he can run your credit before bringing back the “numbers” on the deal to you. Also don’t forget their 3k dollars in add ons. Typical rip off dealership. They can take advantage of someone else but not me. Edit: Went back today and got a different salesperson / manager. We were able to work out a deal and I traded my Jeep in today for a different Jeep. Sales manager asked me what I needed to make the deal workable. Better experience the 2nd time going here.

Honestly impressed. I had come by here a few years ago and they have since seen a change in management. It does not go unnoticed! I had the pleasure to work with Sam Coffman in sales and he made the experience stress free and genuinely cared about getting us in the right truck. He kept us laughing even during the tough parts and I would highly recommend coming on over to San Marcos Toyota! Ask for Sam!

Shout out to Emily. Your patience needs to be recognized. I was not an easy sell by any means, however, you got the job done. Thank you Emily. Everyone up there was absolutely fantastic. I will most definitely be back.

Did a Sam's Club request online for a new Toyota, receiving dozens of dealer offers by email, and San Marcos Toyota was the lowest priced offer of any dealership from Waco to San Antonio. Super easy transaction, salesperson Maya Herrera was wonderful. Fantastic with my son, as this was his first car, and was straight to the point throughout the transaction. Highly recommend.

This is the best dealership I have ever been to and I have been to many. The sales person I dealt with was amazing. There was no pressure and she was helpful in every aspect. The service manager was warm and welcoming and the finance guy was friendly and respectful. I have and will continue to recommend this dealership to everyone.

Eric was fantastic! This was my first new car purchase and he made it very enjoyable and easy. Everyone there provided excellent customer service from the moment I arrived, to financing, to the assistance in showing me all of the ins and outs of my new car. I drove off with a new Rav 4 within the same evening. 10 out of 10 would recommend.

I have never written a review before but I had the absolute WORST experience with the Toyota dealership in San Marcos and I think everyone should avoid dealing with these dishonest people. I spent an entire day at the dealership doing paperwork to buy a car that we were interested in. After 7 hours of sitting there with a newborn baby I decided to go home and they told me to come back in the morning and we would finalize. When I arrived at 9:30am I was told that they sold the car to someone else. So they showed me another car, long story short I did the paperwork and took the car home after another long day at the dealership with my baby. The very next morning the check engine light came on and the vehicle told me to take the car to the dealership for engine service immediately. I took the car back to Toyota and the salesman that sold me the car came out and said "oh it's no big deal it's just the catalytic converter and sensor, parts will be here in 3 weeks but keep driving it until then it's safe" He told me this before I could even explain what happened with the check engine light, therefore they knew before they sold me the car that it had problems. I asked to speak to the manager and Craig (manager) comes out with a really terrible attitude and tells me that he doesn't care what happened and "You either want the car or you don't. If you don't I will just sell it to someone else!" In conclusion these dishonest people at the San Marcos Toyota knew the car had problems and sold it to me anyways without disclosing any of that information. They also admitted to clearing the check engine light before I test drove it. Then the manager had the nerve to have a bad attitude and be extremely unprofessional and rude to me. I will never go back here and I don't recommend it to anyone else.

Even with the current market craziness, our experience couldn't have been better. Daniel helped us as soon as we arrived and we actually ended up purchasing a truck that has just been delivered that morning. The process was straight forward and he kept us in the loop the whole time. He's been in touch since then to make sure all is well and that we don't need anything else. Will definitely make my way up the road to San Marcos Toyota next time and would love to work with Daniel again.

Daniel Palomo is the man I highly recommend to schedule an appointment with when looking at your new car options. He went above and beyond to provide me with exceptional value in the type of vehicle I was specifically looking for (4runner), and the best car buying experience I could have asked for in this current climate with all the shortages. He earned my business, and I sincerely wish there were more transparent, patient, proactive, and genuinely good salesmen like him everywhere.

I couldn’t have had a better experience at this dealership and it’s all thanks to these four men! Bill Ferguson for making time for my mom and I, Allen Odom for making the signing process so easy, Dylan Bullock for working SO hard to get me where we need to be financially, and finally Sam Coffman- this man is so incredibly wonderful! He was patient with me, explained every single step and reason down to the detail, and made me feel confident with my choice at the end of the day. I didn’t leave with just a car, an AMAZING car, but I left with a strong support system and family. This dealership is honest, reliable, friendly, and you will NOT find a better deal than here.

Thank you for a great customer experience today with Emily Cox. She is an exemplary service advisor and represented your dealership with courtesy and understanding. From booking my appointment online, the follow-up call, and the appointment; all were perfect. Thanks again!!

I have never written a review before but I had the absolute WORST experience with the Toyota dealership in San Marcos and I think everyone should avoid dealing with these dishonest people. I spent an entire day at the dealership doing paperwork to buy a car that we were interested in. After 7 hours of sitting there with a newborn baby I decided to go home and they told me to come back in the morning and we would finalize. When I arrived at 9:30am I was told that they sold the car to someone else. So they showed me another car, long story short I did the paperwork and took the car home after another long day at the dealership with my baby. The very next morning the check engine light came on and the vehicle told me to take the car to the dealership for engine service immediately. I took the car back to Toyota and the salesman that sold me the car came out and said "oh it's no big deal it's just the catalytic converter and sensor, parts will be here in 3 weeks but keep driving it until then it's safe" He told me this before I could even explain what happened with the check engine light, therefore they knew before they sold me the car that it had problems. I asked to speak to the manager and Craig (manager) comes out with a really terrible attitude and tells me that he doesn't care what happened and "You either want the car or you don't. If you don't I will just sell it to someone else!" In conclusion these dishonest people at the San Marcos Toyota knew the car had problems and sold it to me anyways without disclosing any of that information. They also admitted to clearing the check engine light before I test drove it. Then the manager had the nerve to have a bad attitude and be extremely unprofessional and rude to me. I will never go back here and I don't recommend it to anyone else.

My experience with San Marcos Toyota was AMAZING! Maya was extremely helpful with helping me narrow down options to fit my desired budget. John Austin (finance manager) made the closing easy and understandable, while displaying a humorous demeanor, making me feel comfortable and confident with my decision. I appreciate the hospitality Maya and John!!!

Really appreciated the no-hassle car buying experience at San Marcos Toyota. Osa was extremely helpful and efficient and I was out the door with my new car in about 90 minutes!

I took my Prius in on a Saturday morning to have the 12V battery changed. We didn't have an appointment. Preston in the vehicle service department did a fabulous job changing this out himself and it didn't even take 30mins (even though there was a line of cars waiting). If you are bringing your vehicle to the San Marcos location, make sure to ask for Preston!!

I had the opportunity of working with Jason Shanks. He was personable and helpful. I knew what I wanted and he was there every step of the way. I financed my purchase through my credit union and they made it a seamless process! I will definitely purchase my next vehicle from here!

Great experience With Daniel Paloma. He took care of me and gave me a good deal. Everybody is really nice and greets you right away. It’s my second vehicle from them. I’ll come back for the next one.

Purchased a 2022 Camry from Jonathan at Toyota San Marcos. Great to work with and negotiated on a price. He even delivered the car to Hutto for us! Thank you so much. Definitely a 5 star review.

Despite worrying about other hands touching my vehicle, after hearing so many good things about excellent treatment from Toyota owners I decided to take my pick up in for a recalled part. Suffice it to say they did as little as possible while still completing the job.. Even the multi point inspection was missing check marks, and some of it was downright wrong, but mainly Im disappointed by the sad fact that after a major steering component was replaced due to nothing but the lack of quality control at Toyota... they didn't even bother to do simple alignment. Oh, and I'm not Mr. Garcia and do not have a Tundra - good to know I'm not the only one experiencing this though

I bought a new car from Manny the best salesman he made the whole process smooth and easy. I really appreciate the time he took to explain all the features and syncing my phone to the car. Thank you so much for all your help.

Emily was a great salesman. She helped me out through every step of the process and made it quick and easy for me to come in and purchase my vehicle. I absolutely love my Challenger!

Great dealership!!! Great sales people! manny Cuellar was a our sales representative, he did a wonderful job. I felt like I known him for years already. Great guy easy going and very respectful; as everyone out there. Come visit them you won’t regret it!

I went with my girlfriend Karina and our experience at San Marcos Toyota was amazing. Bought a car last month and I recommend buying a car with Osa he was super friendly and gave us a great buying experience and helped my girlfriend get her dream car . He worked with us to get the car financed and we were able to drive off the lot with car the next day!

We were sold the Apex windshield protection against our will when we bought our 2022 Highlander at San Marcos Toyota. Unfortunately the pain did not end there. Soon after we got a chip in our windshield and the special coating they forced us to pay for did nothing to stop it from cracking across the windshield in a matter of hours. We called they dealership and they determined the windshield would need repair. That was over 2 months ago. Despite numerous calls with Mat O. And Apex Direct, we still have no answer on when they will process the claim, much less when they will order a replacement. I escalated to Toyota of America but they say this should be handled by the dealership. They referred me to Chuck Jones - San Marcos Toyota operations manager who said it was not their problem and closed the complaint with Toyota of America. Not satisfied- I called TOA and was told it was up to the dealership to decide if they would honor the coverage they forced on us. Called Apex again today and they have repeatedly had issues communicating with them and said San Marcos Toyota does not understand the product they are selling. He said we should get our brand new Toyota repaired at Nissan of New Braunfels because they understood the coverage and would take care of us. Not good.

I bought my daughter a used car from there. It supposedly passed a multi point inspection. Within 2k miles the transmission blew out and needed replacement. Both front end lower forward control arms needed replacement and as a result, a realignment. They sell lemons when I comes to used cars. Used car only had 84k miles so it wasn't high mileage.

Be prepared to overpay on your repairs!!! I took my car there and the mechanic Richard up price my repairs by 60% compared to another Toyota dealership. On top of the repair price you the have to still pay the diagnostic fee of $175. Overpriced don’t even waste your time coming here. Edit: I did not let them do my car repairs here because of the huge upcharge they quoted me, it was clear the dealership was trying to take advantage of a young woman and tried to hide this fact with the review comment. This does not explain the $500 upcharge compared to the other dealership I decided to go with that also had to order the part.

I brought a 20,000 mile tundra in for a drivetrain vibration within a 5 mph range (35-40), after the first tech looked at it he said it was tires. I have been in the automotive industry for quite some time including some time as a technician and I knew it was definitely not the tires, but I had an extra set of used tires so I figured lets swap them and see. Got a completely different set of tires on and brought it back. It had the exact same vibration at the exact same speed, IDENTICAL. Toyota service still blamed the tires. At this point I had been talking to the service manager and he was saying it was definitely the tires. So I bought a Brand new set of tires and had them install them. Identical vibration! Imagine that! somehow the entire crew at Toyota is still convinced it was the tires! I asked the manager if anyone that had worked on the truck had even looked at any of the driveline other than the tires and he said no. How was that not part of checking the truck out! In the end Toyota made me spend close to $1000 dollars for unnecessary tires and 5 hours worth of drive time back and forth. When I took the truck back after they refused to look past the tries they were so out of balance I had to immediately take it to another shop and have them rebalanced Oh and a third party mechanic found the problem It was the Carrier bearing and it was mounted slightly crooked ...you can literally see it if you look under the truck. I can understand not wanting to do warranty work but this was a little extreme.

I took my Prius in on a Saturday morning to have the 12V battery changed. We didn't have an appointment. Preston in the vehicle service department did a fabulous job changing this out himself and it didn't even take 30mins (even though there was a line of cars waiting). If you are bringing your vehicle to the San Marcos location, make sure to ask for Preston!!

Terrible experience with Finance Mananger Cohen Wilson , terrible people skills and not personable at all and he tried to sneak in so many extra add on service es for things a 2022 car will not need in the next 5 years . Once we realized this things were added on to the loan without explaining throughly to my brother what he was actually signing for. He was very unprofessional and not nice at all and it turn out that out of the almost 7k that were added on to the loan for things like theft protection and windshield those two couldn’t be taken off bc there is not cancellation after you sign to get them . Make sure you check your contract before you leave !

Very disappointed with the sales offer i received. Let me Explain in detail about what was told to me and how it was presented first thing first the 5000 over MSRP market adjustment add and then the overpriced window tint and GPS add on at just under 3000 yes i said they adding a GPS unit chopping your new cars wiring system to track you. when asked if they could leave that off they said no car gets sold here with out adding the GPS onto the car or truck. that was the deal breaker for me i felt iffy about adding a tracking device to a brand new 2022 model car that comes with its own factory GPS possibly voiding or causing issues down the road not to mention my Privacy being violated i would not feel secure knowing they can track my every movement with out my consent. They had a excellent snack area for the customers while they go back and forth trying to get you to agree upon being tracked. Sadly i cannot recommend this particular dealer for anything sales wise not sure about the service department. I did find other toyota dealers not requiring the GPS tracking scheme, my only advice is to look around if something does not seem on the up and up you will find some honest dealers still out there just not my personal experience i received here at san marcos toyota.

Nice crew in general with decent vehicles. My main issue is with the sales guys. I know some stuff about cars and I have done my research on what I wanted. As soon as we started talking, me and the salesman, he lied too me about pricing on new compaired to used vechiles. If someone who doesnt know much about cars comes in they'd believe him and get ripped off which I dont think is okay.

I had the best purchasing experience EVER! My sales consultant, Emily, was friendly, knowledgeable, and quick! To top off the best purchasing experience, Cowan, was efficient and friendly! I will recommend ALL my friends and family!

I originally went to San Marcos Toyota 5 years ago and had the worst experience which led me to buy another car from another dealer. So I was a little apprehensive to return when I became interested in a Corolla Cross. But this time, the customer service was amazing! Mazin and Amyx made sure that I was completely take care of when it came to my needs and wants in the vehicle. They worked hard to get the vehicle I wanted and I couldn't be more happier with my car and with their AMAZING service. Mazin and Amyx were an awesome team who worked hard to keep me in the loop and provide me info while we searched for my car. I am so thankful for them as their customer service was top notch.

My experience was wonderful, thanks to Osa. He was super quick and knowledgeable. I highly suggest having Osa help with your next Auto purchase! Such a personable guy, rare to find especially in sales.

My car was very low on coolant 25000 miles. Advisor told me there were few rav4 that would actually have a recall of mixing coolant into the transmission, he said (John). He will tell the technician to put pressure on the coolant system to see any leak. I dropped off the car on a Thursday evening and picked up on a Monday. Just to give them enough time to actually check it. He called me on Friday saying it was ready and that no leaks were found and they topped of with new coolant. When I picked it up, I noticed that the coolant was at the exact same level as I left it with. I am certainly not coming back to this dealership, I can't trust them anymore. The maintenance for the this car is paid off with a toyota extended warranty, so I will also get in contact with toyota to make them aware 9f the practices this dealership has..

Emily Stone was amazing to work with. Found my dream car and got me the best deal. I’m loving my new 4Runner!!!

Really appreciated the no-hassle car buying experience at San Marcos Toyota. Osa was extremely helpful and efficient and I was out the door with my new car in about 90 minutes!

I recommend anyone who is looking to buy a car to go to Toyota in San Marcos Tx. And ask for Eric he is a good salesperson he helped me get into a Toyota Camry and I was very pleased and happy with the vehicle. Thank you so much Eric.

This was a great car buying experience! Cece was super helpful, communicative, and reliable — definitely recommend going here for your next car purchase!

Thanks to Cece for all your help. Making it possible to get our son into his first car. We appreciate all that you did for us

Immediately after discussing a complimentary hold on a vehicle, my family drove 2 hours only to find that the vehicle had already been sold. While I understand the current constraints on the the auto industry, I'm disappointed that this has reduced concern for customer service at San Marcos. A simple text message or call could have saved my family the rest of the trip, with no ill regard. $3000 markup aside, I recommend taking your business to a better dealership.

Sam Coffman was an excellent sales representative at Toyota. We received excellent customer service from beginning to end of the process. We are so grateful we were able to find a new car cheaper than any used car for sale during Covid.

Uche was a pleasant, efficient very helpful, knowledge salesman. Danny was a very knowledgeable and professional manager.

Purchased 4Runner back in December 2020. 2/5 experience due to my finance perspective. John Austin Salesman 5/5, took the time to explain my options and purchase to me. However, Cowen Wilson (Finance Manager) destroyed what was supposed to be one of the happiest events to happen for me despite the height of COVID and being an ER nurse in the midst of it. I was truly taken aback by his sour attitude and lack of patience to help me understand financing on my very first vehicle purchase. I felt like my questions/concerns were being laughed at. If I was his daughter, I am sure he would not want her treated as he treated me. I even told my salesman I no longer wanted to speak to him further and for him to figure it out, which John did and I was thankful. Unprofessional and honestly sad that I even have this review experience to write. Recommend John salesman, but nothing further.

Our salesman Zack went above and beyond. I've never had such a great car buying experience. After seeing the shortages at toyota competitors, we were happy to see they had plenty of used vehicles to choose from. We will be back to San Marcos Toyota for our next vehicle! This would be a perfect 5 stars but... the dealership forced us to buy a GPS tracking system for $999.00 with our purchase. They also did not have two sets of fab keys. So they offered to cut a spare with no buttons free of charge. Thats great, but you can only make an appointment around 10am on a Wednesday for the key to be made.

Do not do business with San Marcos Toyota. My husband communicated all week with a salesperson about a Sienna we were interested in. We set a time to see the car as we live over an hour away. The morning of our appointment, we get a call that it was sold the previous night. They NEVER told us our appointment would not hold the vehicle. They don't do deposits there to hold cars (which most other Toyota dealerships do) but it was NEVER communicated to us that we had the chance to lose out on the car. Why did they not tell us this? We would have made arrangements to come sooner. Again, do not give this dealership your business/money. For how much cars cost, you deserve better upfront business practices. Extremely disappointed!

Roger is the most professional, helpful, and responsive car salesman I've ever talked to! I can wholeheartedly say that his service made my car buying experience a positive experience. Unlike most other salespeople I spoke to during my car buying journey, Roger was transparent about prices and worked with me to find the best deal possible. Because of my experience with Roger, I can't recommend San Marcos Toyota more!

I know mistakes happen, but it's how people go about correcting them that makes the difference. I had my 2021 hybrid taken to them because I thought they would be most able to fix my new car which was involved in hit and run. I had to go to another dealership for them to help me have them finish their work. They gave me the car back with the door ajar and they didn't want to put the clear cover back on or the door guards, they did replace the hub cap. Then they told me it would take two months for them to come in. Thankfully I went to the other dealership and they gave me the paper work to show they could have it in 2 days. Ps: They did already charge the insurance company for all the details. Or I would have gone somewhere else to complete the work. TAKE lots of Pictures before and After of everything!

I had the privilege of working with Sam Coffman, Sales & Leasing Consultant when purchasing a 2021 Toyota RAV4. If you are looking for a smooth process with a true gentleman who knows his product, I highly recommend Sam and San Marcos Toyota. From Sarah, who initially took my call, to Sam, we couldn’t have had a better experience. Thank you!

Worked with Belia and Emily to make a purchase and there was no pressure and they were great to work with…I take my tundra there for service so I’m quite familiar with the dealership. Prefer this dealer then Universal Toyota.

If you’re looking for a car I’d definitely recommend come to San Marcos Toyota they’re prices are unbeatable I was helped by Mazin he was friendly had a great attitude very patient and answered any questions I had and the whole process itself was easy and fast all in all it was a great experience

Went in for a trade in estimate. I had a great experience working with Cece. Everyone else I interacted with was helpful as well. Very responsive and professional staff. I have also worked with the service department here, and they are awesome too.

Colton was awesome! He helped me get the vehicle I wanted. I would definitely recommend my family and friends to this location when buying a new vehicle.

Special thanks to salesman, Daniel Palomo! From sales to finance to technology help, I received friendly hands on service. Love my hybrid smart Highlander.

I had a really pleasant experience here. It was my first time buying a brand new car, and everyone made the process so smooth and not intimidating at all. Justin was so nice and professional. Everyone was, really. Great place. Highly recommend stopping by when you are looking for a new car.

The sales team is very professional and worked with us to secure the truck we wanted and close the deal swiftly! Highly recommend Roger and Sam!

Elliot Cheatum was a pleasure to work with on purchasing a new Camry. Our whole vehicle buying experience was pleasant for a change.

Had an AMAZING experience at San Marcos Toyota last night! Went in just expecting to show my husband the two vehicles I was between, and left with my dream car! Charles Shaw helped me test drive a couple weeks ago and was an absolute pleasure to deal with- he never once pressured me or pulled some kind of sales tactic. He knew he wasn't going to make a sale that day but that did not stop him from going above and beyond to show and explain everything the car had to offer, and explained all the differences between the models. Not going to lie, a couple days later I went to another Toyota dealership to test drive a different car because it was closer to me and did NOT have the same experience. I told my husband that no matter what, I would rather order and have to wait on a car and go with Charles at San Marcos Toyota, than to go back to that other dealership. Charles AND the finance department were absolutely amazing! I recommend 10/10!! Now, I just hope their service department can keep up their reputation. :)

Sam Coffman was great and very helpful. He made the car buying process easy and less stressful. All staff were nice.

Clowns here. Offered me the lowest yet on my 2015 Scion Tc 9.0 release that are limited with a little around 2,000 made. Tried to pull off that because of the color, no one wanted it. Carvana sure did for $17,000 compared to this place just under $10k

Was told part not covered by my warranty ok fine, a week later call to check on car was told part not ordered yet waiting on approval,WTH now told ordered part 2 weeks ago, car has only been there 13 days. I need my car back fixed asap. Very 😞☹️

Daniel, our salesman, was great! Very helpful and made the experience of purchasing our Tacoma really smooth.

Had a great experience and lotsa help from Stephanie M - she was great and went the extra mile when we had problems getting to the dealership due to our work schedule - thanks again!

Sam at the San Marcos Toyota is the most kind and amazing car salesman I have ever met. I could talk for hours about what an amazing person he is. I will continue to buy cars from him wherever life takes him and I will send all my friends and family members to him as well. I introduced him to my sister, dad and boyfriend and they all loved him as much as I did. He needs a raise!! Seriously, his boss should be more than proud.

Elliot and John austin are the people you need to work with! They will make sure you are taken care of. Great service!

Definitely happy with my purchase. Daniel Palomo was great- easy to work with, communicative, great all around.

If your looking for an easy to work with and honest sales person! Emily is you girl! I wouldn’t by a vehicle from anyone else!

Bought a Tundra from them last year. The team is very streamlined and responsive. They do not waste your time and from the minute you walk in they move fast to get you in and out with the best deal possible. I went today and tried to work a deal on a forerunner. Although we couldn't work the deal, they made it painless and the staff is very professional. I still believe they are the best place to buy a Toyota in the SA area.

Our son bought a car from Sam Coffman. He is such a great person to work with. Honest man and not once was ever pushy. Sent a friend to him who bought a car as well and we will definitely buy another from him when we’re in the market for one. Tnx Sam for a great car buying experience!! You are truly a 5 star salesman.

San Marcos Toyota is the premier dealer for your needs. They really know how make you feel appreciated and they try their best to help you. Awesome inventory so definitely you will find your next ride. The process to get your new car is easy, smooth and transparent, the trade in process is fair and convenient. My dealer of choice for years now and wouldn’t try to get another one for now, keep it up guys!

Couldn’t be happier with Coltan and the whole San Marcos Toyota team. Got my new Prius in record breaking time. Never thought I would say buying a car was fun, but it was!! Thanks to everyone!

Best dealership I have ever been to hands down! Sam was great never pressured us let us take our time and treated my wife and I as family.

I am so glad that I went to Toyota of San Marcos. My sales agent Colton, did an amazing job at finding me the right vehicle. The transition was great and quick. They also gave me a good price for my trade-in. I would definitely use them again.

I purchased a Tundra TSS Off-road from San Marcos Toyota and couldn't be any happier. They let me take the time I needed to decide with absolutely no pressure. You actually feel like a client, not a paycheck. They even paid off my other car and let me KEEP IT! A+++

My experience couldn't have been better! I was taken care of with integrity and kindness from start to finish. Sam, my salesman, helped me through the whole process with no pushy tactics, and Danny, my finance manager, smoothed the road forward. I bought exactly what I wanted for less than expected! To boot, I've been using the service department here for over a year and I've never had any frustrations. I highly recommend this place as a whole.

Be careful or you will get taken to the cleaners like me. I went in to get a deal in a lease. Needed a car right away and did not do enough research. They took me to the cleaners. Said the advertised lease wasn’t available and offered me a ‘deal’ which basically means I’ll pay $14k for the right to use the truck for 3 years. Total rip-off. Stay away unless you are willing to play hardball and come prepared.

They are marking up vehicles 20k, trying to say it's market. Buyer beware, purchase at dealer that's not trying to take advantage of a paying customer.

I had my college aged son take his vehicle for an oil change and to check out noises that were coming from the brakes. My service report said that the brakes were still at a rating of 9. My son kept complaining over the next week that the brakes were worrying him so my husband and I drove to his college and picked up the car. We could not even make it back to our home because the brakes were actually barely working and the noise was getting worse every time we stopped. We had the car towed to a Lexus dealership and it turns out there was no brake pads left and it was grinding into the metal rotors. I asked if the brakes could have gone from a 9 to a zero in less than a week and they replied no way. This tells me that the service technician at SM Toyota did not ever even check his brakes. There is no way anyone could have driven the vehicle from a service bay to the check out area and not been able to hear this noise. Not to mention that Lexus found that the two front tires were completely bald on the inside tread. I had scheduled my son's appointment at San Marcos Toyota because I thought he would get superior service at a dealership and we are very disappointed.

I’ve had a few bad experiences with this service department. I took my Rav 4 in for a few things about 4 months ago. They were friendly but obviously unorganized. After servicing the A/C, oil & Lube, and inspection, they told me my brakes needed replacing but it could wait 3000 miles or so. They ordered a part for my console and said it would be there in a week. I was going to have the brakes fixed when they call me with the console part. They never called and two weeks later the car wasn’t drivable due to the brakes. I had the brakes fixed elsewhere. A month and 1/2 later they call to tell me the console part was in. They told me a price that was 3X more than the initial quote. I explained that wasn’t what I was quoted and she said she’d have the service guy call me which still has not happened. I recently made an appointment because my check engine light came on. I never received confirmation so I called in to check. The lady told me “Yes, I show your appointment for the Rav 4” I told her the appointment was for my Corolla. She said, tomorrow we are booked. We can schedule you for Monday. I said , I have a repair appointment for the engine light, why do I need to wait til Monday when I have a appointment in the morning. What difference does it make what car I’m bringing, it’s for the same issue. She said it takes more time, I said, I’ll take my car somewhere else. I have 2 Toyota’s and rather drive to Austin than go here ever again!

I had been looking for a new car for a while and Daniel had contacted me about a new Corolla. He was so nice the whole way and made this experience so amazing!