Russ Darrow Chrysler Dodge Jeep RAM of Madison Lancaster Dr, Madison

Jessica was an amazing sales associate. She had the car pulled up and ready when we arrived for our appointment. She was knowledgeable about the vehicle and was down to earth and not pushy at all. She made the experience exciting and laid back. Hannah who completed our financing was informative and considerate when I asked her to go over some details more than once so I was sure I understood. I would highly recommend these women for anyones next vehicle purchase.

Went to the wrong door, but no problem. My service advisor came out to greet me. They have some construction going on, and being my first time there, it was a bit confusing. Oil change was fast. They didn’t try to sell me any extras. Answered my questions without being condescending (being a woman). They even washed my vehicle! Good start to the day.

After an unexpected car accident, I was force into purchasing a truck before I was ready, Andrew made the process easy and low stress. He was very helpful and understanding. I would buy from them again. The sales manager was understanding and will to help any way he could. Best used car buying I have experience! Thanks guys!

The sales team at Russ Darrow were so easy to work with. I was out-of-state when I found the RAM Truck that checked all the boxes. They held the truck and made everything happen efficiently! My husband flew in; spent some time with their expert technicians and drove off the lot a very happy camper!

Took in my Ram 1500 to diagnose and repair a check engine light. Took a couple days which was understandable. Super honest, efficient, and did amazing work repairing the problem on my truck. I will for sure return for all my maintenance needs. Thank you again to those at RUSS DARROW for your help!

This dealership service department has never disappointed me. No appointment needed for oil changes fits my life style. Service writers are always very friendly and courteous. You have a nice waiting area equipped with nice complementary drinks and snacks. I appreciate your service department as a customer very much.

After several weeks of trying to find a nice used Patriot Jeep (many frustrating attempts at other dealers)we finally found the perfect one located at Russ Darrow West Bend. Since we aren't located close to West Bend I called Russ Darrow Madison to see if they could possibly transfer the Jeep to the Madison location. Yes, no problem. Our salesman was Kewon and he went out of his way to answer all of our questions. Kewons personality made the process a delight! He is an asset to their sales staffing!! Not pushy at all!! The manager on duty also came and visited with us while we were waiting for our paperwork. Such a pleasant experience compared to previous experiences. Picking up the vehicle tomorrow and hoping we have as good of luck with this Patriot as our previous ones!

Quality - 3 Functionally everything appears to be in working order, following replacement of the failed part. However two body panel fasteners were loose and two more are missing altogether. Value - 1 As expected they have typical dealer service pricing. However, for some systems there's really no other viable option. Disappointing to have the part alone charged at $700 more than the same factory new Mopar part can be purchased elsewhere. Communication - 1 I had to reach out several times for a status update in order to coordinate pickup. Upon arriving I was notified payment by credit card would be charged an additional 3.5%. The policy alone is highly unusual, but to not know about this prior to arriving to pickup and pay for service is completely unacceptable.

Bob was a pleasure to work with. They worked well with us and listened to what we wanted. This was my first Jeep and they made the experience great and would highly recommend this dealership.

Scott was very patient and helpful throughout the whole process and made sure that all my questions were answered. If you are in a market for new or used vehicle, I highly recommend him. Very professional and friendly.

I hate dealing with dealerships. However, Bob took care of me through and through. When I needed a car, Bob took care of it. Car had a scuff, Bob took care of it. I will be recommending and coming back to Russ Darrow for many purchases to come. Thanks for helping a first time car buyer!

Horrible service. Would give it no stars if possible. Had an appt for a test drive, arrived at appt and was told the car was not ready. Was not called to cancel. Not given Any flexibility to reschedule. Rude staff. Staff did not even apologize for this inconvenience.

Would give zero stars if I could, called an hour ahead to see a vehicle and when we got there the sales rep that treated us started off by insulting my age. After the vehicle in question was brought up he began to look for it, after nearly half an hour of waiting we were informed it was in the detailing shop, as we no longer wanted to wait to see the vehicle because we had other vehicles to see he began degrading the quality of mom and pop dealerships. We got into our car and as we were about to leave he came out of the building and got persistent asking when we would be back and then began arguing with my husband even going as far as to give him his personal address to fight my husband! This rep was exceedingly unprofessional and lost a sale my sister was nearly set on. In the end we found better service and a better vehicle elsewhere.

Very kind staff. They did routine maintenance on my Jeep and addressed some software updates that needed to be done. The work was completed in a reasonable amount of time. They did forget to reset the oil life, but I could do that myself in the vehicle settings. Overall, a great experience.

The salesman Johnathan and sales manager were very helpful and pleasant to work with, they made the process a great experience.

Quick, friendly service. Super knowledgeable and able to communicate clearly. Nice waiting area with coffee and tables to get some work done. Love having this nice place nearby to take care of my Jeep!

Been coming here for years and nearly every time the experience has been great, but today this visit was beyond subpar. It deserves zero stars except for how quickly my oil change was completed so willing to give 2 stars. Upon checking out for my service I was informed they now charge a 3.5% fee for taking credit cards. Are you joking? Your company is one of the bigger employers in the state and you're going to nickel and dime customers for a credit card fee? That's a cost of doing business guys and if you can't afford to absorb it maybe you shouldn't be in business anymore. Absolutely embarrassing. After getting home, I reviewed my work order and noticed that the receipt didn't mention anything about using synthetic oil when the coupon presented and service requested online was for synthetic oil. After calling service back they assured me it was used but how would I know? The receipt reads differently from all my prior services here when synthetic was used. Also, the coupon I used was to include a tire rotation, which I'm confident wasn't completed either. Just an overall poor visit. I'm sure I'll be back because it's a convenient location, but this visit was not good.

I have purchased two vehicles from Russ Darrow Jeep of Madison. Both times have been a great experience. No high pressure sales, just trying to find the best car for you. I will be going back there again when it is finally time to replace my car and not a family members.

Let me say upfront that Aly from the service department was great, informative, and gave me many timely updates while I took my car here. The service department's customer facing personnel were great and I am very appreciative of them working with me to get the cost of some unexpected repairs down. I so badly want to give this team five stars as I planned to, but whoever the techs are have really made me reconsider whether some of the "issues" that were found were really existent. I drove all the way home after picking up my car and the emergency brake wasn't connected. The e-brake itself is not a big deal, but now I am not sure what maintenance was actually done and to what quality, or what else may have been accidentally left disconnected. I am hoping this situation can be remedied because I would instantly change this to a much better review, but I would currently advise my friends new to the area not to go here.

Service was great. Staff was polite, competent and communicative. Waiting room under construction-not so much. Intrusive and loud sounds coming from multiple sources. Couldn't wait to leave. Good thing it's temporary.

Russ Darrow is so awesome this was the fastest process of getting a new vehicle I've ever experienced. This is my second time working with Bob he is amazing. He made this process extremely easy for me it's always a pleasure working with him!

Great group of people at Russ Darrow. They stay in touch with you even when things don't go as planned, as can happen with older cars. I would not hesitate at all to go back to Russ Darrow if I should require more service.

Our third Jeep from Russ Darrow, couldn't be happier. Diego was so much help. He is the best!! #jeepgladiator

Loved the experience, my parents are recurring costumers so it was relatively quick. Got the car of my dreams, no issues. Sales men was great in explaining the features of the car. Loved the free hat

I’m giving 1 star because this is the second time I trade my vehicle at this location and they have very bad customer service from sales agents, I did my deal with the agent Andrew Carter at this time he was nice until I told him I had my bank guy who gave me a very good deal for the car loan. Andrew was upset mocking words between teeth’s, at the end I made the deal with their bank, they ran my credit FOUR TIMES even when I asked first not to do more than one, once I closed the deal he ignored me completely pretending he was “busy”. He has attitude and not good customer service at all, after 4 hours there I told him I was tired and he blamed that It was my fault because I brought the option from my bank loan and that I should go with their options since the beginning.. Hanna the financing girl closed the deal she was so nice but she made a lot of mistakes including registering my new vehicle with the wrong color (black instead of red) I had to call her several times with no luck until I sent her an email. My first time was another agent who was very rude as well I called to complaint and the manager didn’t care at all. I will keep buying vehicles at Russ Darrow but never at this location again. No way!!

I have used Russ Darrow Jeep East in Madison, WI since purchasing my used Jeep Wrangler 2 years ago. The service and general maintenance to my vehicle have always been top notch! The staff is always friendly and knowledgeable too. On this particular visit I inquired about quotes for new tires. I received at least 3 good options and will return soon to have them replaced. I would highly recommend Russ Darrow East for servicing your Jeep brand vehicle.

Drove in on a Saturday to see if they had time to do an oil change and tire rotation. They took my vehicle in right away and the service was completed well and quickly.

So I buy a lot of vehicles due to the nature of my business. The professionalism showed by this location was extremely unique. I was working with Matt who had said he worked there for quite sometime, so I’m taking that into consideration for this review. So Matt was seasoned in the art of the sale but this guy went above and beyond every chance he could, which is rare. This guy was hustling for my every need, if you go shop here make sure you ask for Matt. Second off we have finance. Usually an unpleasant experience right? The pushy sales techniques that you can smell coming a mile away. Check this out, I was working with a gal named Hannah who was again, going the extra mile for me. Even though her professionalism was glowing through the entire process, she was very fun and easy to work with. This place is special!

I worked with Mike and he was friendly, polite, and honest about the vehicle I was looking at. Some other staff members tried pretty hard to get me to finance through them, but they offered a fair price on my trade in and overall it was not a bad experience. I would recommend them if they have the vehicle you want.

I called before coming in asking about a van and set an appt to see it. When we got there the salesperson started off by insulting my several years younger then me sister by calling her my mother and gave several excuses about why the van wasn't there/wasn't ready. When we had enough and decided to leave he started bad mouthing other dealerships, took an attitude with us, and then tried starting a fight with my brother-in-law.

We had our vehicle in today because a different dealership said we needed a new engine mount that was decreasing our trade in value. We had it checked out at Russ Darrow and found out NOTHING is wrong with it!! Rob in service was very kind and reassuring. He didn't charge us for that inspection and let us know we were due for an oil Change.(I lost my sticker) We had it done right then and there. Because of his reassurance on the vehicle, we decided to keep it! He saved us from buying a new vehicle thinking we had major problems. So glad we brought it in! Thank you Russ Darrow and in particular Rob in the service department.

Pleasantly surprised to visit this dealership. When I saw the new ram 2500 sitting there I tried the back door and it was open. My son and I got in and next thing I heard was Matt’s Voice saying something like how do you like that new truck. From there it was great conversation, great understanding and moving forward with an offer on my jeep which I was pleasantly surprised. We made a deal right away and now I am so happy with my new Ram pick up. Wow!Still hasn’t sunk in yet. Kind of feels like when I got my first stingray bicycle.

Outstanding customer service and the repairs on my vehicle were done in a timely manner. The staff is great!

The car listed on autotrade.com for $14,672. When I get there test drive and ready to buy. When I sat down doing paper work and ready to put $5k down and Ethen said OK since you don't have a trade car with us the price is $16,xxx something. I said but it didn't say that on autotrade.com that I would need to trade to get this price? We going back and forth with no result so I left. This is not my first time buying a car but I haven't buy for a while unless there's a change in the car industry that I didn't know. Please let me know if that how Russ Darrow Chrysler do business with their customers or there is a disclaimer some where in in the auto industry that I missed. Please advise. I've included the price that was advertised on autotrade.com

Service department is absolutely amazing! Solved a problem other dealers could not on our diesel and got us back on the road quickly!

Excellent service. Had a recall on my Charger. They fixed that, as well as a oil change (30 bucks cheaper than any place around), and unclogged water drain passages as well as recharging the ac. Very happy. Great customer service, very friendly staff.

Excellent customer service, very easy to work with. Tyler and Hannah went out of the way to make the truck buying experience as easy and enjoyable as possible. Very highly recommend.

Everyone at Russ Darrow was great!! The customer service experience was delightful and they were very on point with getting us in and out in a timely manner. We did not feel at all like we were at a dealership. Michael Newbauer was our sales man. He was terrific!! Very personable and listened to our questions. He answered ever question asked thoroughly. I couldn't have asked for a better car buying experience!!

Andrew was really cool to work with. He was patient and welcoming. Super down to earth. Also he’s a fellow Jeep enthusiast. Ps they also get me in and out for Oil changes! 3 months later and everyone I interacted with still knows my name. They’re great people.

Smooth sailing, and other than the $100 lock nuts an the usual 45 warranties you don't want, the negotiations through the truecar site went great. I travelled 2 hours to get there, they worked through every issue, gave a fair trade and sent me on my way.

Andrew the salesman was AMAZING! Very professional, nice & knowledgeable!!! Ask for him! We didn't buy a car here but Andrew rolled out the red carpet. Fantastic, fun experience 😀 They didn't have what we wanted so we moved on to another dealer.

Andrew was super helpful and not pushy at all. I struggle with making major decisions sometimes and he was very patient with me-- talking me thru the process-- until I was comfortable and ready to pull the trigger. Very satisfied with my whole experience. AND MY NEW VEHICLE IS AMAZING BTW :)

Service department was great. Checked in quickly and repairs done sooner than expected. They even washed the car.

Went to Russ Darrow for a recall on my vehicle in the service center. Spoke to a gentleman named Chris Z. Chris was very helpful went above and beyond to help me to understand some features on my vehicle. I was surprised they even washed my vehicle. I also got great expertise about tires that I'm due for. They were very quick too. Overall it was a spectacular experience.😊

Overall the Truck I purchased from this place was a good truck and they gave me a good deal. However, what frustrates me is that when I purchased the truck I was told there was 2 key fobs that came with the vehicle. When in picked up the truck I only received wrong and was told I "must have heard wrong" and there was only one. So I got out to purchase a new key fob and a few months later I received the second key in the mail. Wasted over $250, but I guess now I have 3 keys so if I lose 2 i will have a 3rd.

I have nothing but good things to say about the experience I’ve had here so far. I ended up getting a nail in my Jeep Wrangler that I hadn’t even owned for a week. Hannah drove 20 minutes to my apartment with someone from the auto repair shop on a Friday night to put my spare on for me so I wouldn’t have to pay for roadside assistance. I was able to get in right away the next morning and they repaired it for me free of charge. Cannot thank them enough!!

Allie Mohr from service was extremely rude with me. We asked to diagnose one thing and she had 3 things checked for over $300. I mentioned that we only wanted one thing checked and she said she would give me a discount on the other 2 things they checked. I felt like they were thirsty for my blood and this was a bad experience all around. Allie was even cocky and had a smart little attitude with me like I wasn't an informed good paying customer. Shame on you Allie! I asked to speak to Rob the manager and we will see how that goes.....

I was heading north on vacation, boat in tow, when a check engine warning came on in my Jeep Grand Cherokee diesel vehicle, it would shutdown in 200 miles. Hadn’t crossed the border in Illinois yet. I started searching for dealers and finally was able to find one dealer who would look at it! Darrow Madison WI. I spoke with Ian Johnson service advisor, he was very knowledgeable and understood my problem, and he was able to get me in to look at it. They diagnosed the issue but still they were missing a part that had to be ordered. I would need to stay overnight before it could be repaired. They made room for my boat on the back of the lot, made sure I had a rental vehicle, and walked me through the entire process from start to finish, I couldn’t be happier with the outcome. Even though I was 24hrs delayed the professionalism of Ian and the staff at Darrow made the experience of a lost day disappear! Great people! Thank you!

Service is fairly fast, with most repairs done by the time I read the paper and check email and social media. They supply newspapers and free internet, the waiting area isn't huge, but chairs are comfortable and tables are available. I've always been satisfied and appreciate their care in explaining what's wrong and their accurate estimates of the cost. Next year I plan to purchase my second new car from them.

Ian Johnson at Russ Darrow took good care of my Pacifica for tire mounting and routine service at 31,500 miles. I have been happy with Russ Darrow since purchase in June 2020. I highly recommend this Russ Darrow dealership.

I've had my car (2016 Nissan Altima) for a little over a month now, and I love it! Mike Neubauer was my sales man and he is amazing! He was very personable, and listened to all of my questions/concern and answered them all thoroughly! Mike made the process so easy, I was in and out within a few hours! Whenever it's time for me to make an update, I will definitely return to to Russ Darrow and go to Mike!

Drove an hour for an appointment to test drive a truck only to get there and find out that the truck is unable to be driven because it has not been inspected yet and is on a hoist. Couldn't look at it or anything. Talked to 2 people in sales about the truck prior to making the drive and no one mentioned the fact that we could NOT take it out for a drive. Waist of time time!

Never again. Arrived on time for 8:30am appointment. (2011 Jeep Patriot with engine lite on) Car was left for diagnostics. At noon, no answers, no clarity. Was told mechanic was called away from my car to put tires on another car. They asked me to be patient. By 1:30 I was shown a list of eight sensor readings and was told two of the sensors they had never seen before, AND they had no answers. They said things could take the rest of the day, or would I like to return when I had more time. I told them to stop, and I would think about my next step. Charge of $88.00 is still a mystery, because I have no idea how much time was actually spent on review of my car over FIVE Hours. It's my only vehicle owned for 10 years. I'm retired on a fixed income. There are reasons no one trusts mechanics and all the middlemen. Mine is just one story. RUSS DARROW JEEP.....never again.

We were very pleased with our salesperson Jessica ! She was so knowledgeable of the vehicle and made the purchase process very pleasant! The entire staff was great to work with as well ! Thank you so much for finding us our vehicle!

***UPDATED 11/6/2020*** The issue has been resolved and they were super responsive in trying to resolve the matter. The initial frustration contributed to the previous review. However, they have corrected the problem at no additional cost and ensured there were no other issues before letting us take it home. Boyfriend and I took in his 2014 Jeep Grand Cherokee to have the radiator replaced on Wednesday. It was running fine, however an illuminated SRT badge that we had installed was not turning on anymore. Popped the hood to find two surprises. Right off the bat, found a large 2 ft by 1 ft piece of plastic (guessing splash guard) was just LAYING on top of the engine bay. It was also rubbing against the Serpentine belt, there is a clear spot of wear from where the belt touched. Once we looked past that to figure out why the badge wasn’t working, we realized that we are completely missing one of the wires that is vital to the badge working. Since we already had random car parts in the engine bay, we check around as much as possible and couldn’t locate the wire. The wire has a plug on both sides, so it wouldn’t have been difficult to simply plug in once finished with the repair and putting the bumper back on. We called the dealership today and spoke with the general manager who said quote “I am useless when it comes to service on cars so you’re going to have to wait until Monday when the service manager is in.”. Clearly customer service isn’t a high priority here. We WILL be calling back/stopping in on Monday to collect our wire or discuss how they will replace/reimburse from this. Super disappointed that this has been our experience.

Did a recall appointment today and the service was excellent! I was able to get in a few minutes early and the work was done in the predicted time and taken as far as it could. As a bonus to me they even washed off the vehicle. Would recommend this service department to any one.

The sales person was great and friendly. I bought a brand new car which I do love. Unfortunately, the back two rotors both had deep grooves. They told me the car sat on the lot for a long time. The front two rotors were perfect. They changed just one of the back rotors. It is just unfortunate to spend money on a brand new car that had questionable wear and tear.

We have been hoping to order a van for months but Chrysler isn’t making many vehicles (COVID related). I called to check again and someone on the phone said they could be ordered. So excited! So we packed up our 6 month old, drove a half hour, and got there to learn they can’t be ordered. For anyone with a small child, you can imagine what a huge disappointment this was. Especially because we had to bring her indoors when she is too young to be vaccinated for COVID. We could have gone to the pool or a park instead of spending an hour in the car for absolutely nothing. At least Don Miller has been honest with us on the phone about the current situation without trying to trick us to get in the door.

Very friendly and the service department is great. My appointment was a little early for me. But they were fast with the service and it was very inexpensive. They did a great job.

Dropped off my 15 Jeep Cherokee for tires, a oil change, and to check out some noise I have been hearing. (Could have been the bald tires) Bryan in service helped me out and was extremely kind and courteous. Asked if I had any time constraints and set me up with a service loaner so I could get to work for the day. Enjoyed working with everyone on the Darrow team. I know where I will be going next time I have a issue. Thank you Bryan and everyone on the Darrow team.

Diego and Tom were fantastic when we went to make the purchase of our new car! Thanks guys!

They took car of my Jeep quickly and hassle-free on my end. I love the texting feature to communicate as it can be hard to connect via phone. Texting is much more efficient. Very happy with my experience here.

Service representative at this location very professional and helpful, his name is Ian. Look for him on your next visit. I and my wife were traveling from Illinois to Wisconsin and our jeep Cherokee started giving us trouble, soon enough we found the dealer location and call them for help, 15 minutes later, we were well and promptly attended by Ian who gave us options and help us to get back on the road with a rental. We are so happy. Thanks Ian, thanks Russ Darrow.

By far the best experience I’ve had with any dealership!!! Customer service is great ! The ppl are GREAT! I know perfect doesn’t exist but this is the closest thing to it!

Yesterday we purchased tires (for our '13 Hyundai Santa Fe which we purchased from you) from your Madison Jeep store. We were treated handsomely. But a problem arose upon receiving the bill. We had to come up with an additional $30+ for using a credit card. When that practice begin? And Why? Have you lost customers over the continuation of this practice? Was/Is there some announcement - either written or spoken - to prepare the buyer? We have a service contract with you: does that count for anything?

I am super impressed by the service I receive from Russ Darrow Madison. They make service easy and quick. Every person I have dealt with has been very helpful! Adding to my current review, I had to get my oil changed while I had my 2 year old son. Service department made it so quick and easy. I appreciate the speedy, great service I always receive at Russ Darrow!

This company was unable to identify an issue with my 2018 Jeep Wrangler even though they could see the faults. They gave me it back for the weekend and the issues immediately got worse, so much so that I almost got into an accident. They were kind with the service part. However, the 1 star review is because of the 3.5% credit card fee. It was my company vehicle and I don't carry company cash (or the company checkbook because there's an A/P team that has to approve invoices), so my only choice was to pay the $43 fee. Pretty dissapointed.

Bryan was very good with explanations and service was quick. I am extremely unhappy that there is a recall problem with my manual transmission. No fix available and a ' bandaid' will not make me happy. This is a working vehicle that I can't work, i.e towing things, hilly roads or major stop and go traffic without worrying about the clutch causing a fire or worse.

Almost 6 months ago I purchased a ram 1500 from Russ Darrow, and I have been nothing but happy with the vehicle ever since. Because of a couple of minor factory defect’s, I’ve had to have a couple of things done to the truck at Russ Darrow in Madison, and I live in Janesville. The person I worked with to purchase the truck, Bob Phillips, lives in Janesville also and has been great about taking my truck up to the shop to be taken care of and dropping it back off at my house. It has been really refreshing to be the recipient of some good old fashion customer service. The folks at Russ Darrow really go the extra mile and are really pleasant to do business with. If you’re looking to purchase a new vehicle, I highly recommend stopping by and talking to Bob Phillips or the sales manager Jason, I’m sure it will be a great experience. Also, I would like to give a shout out to Brian in the service department who kept me up to date on my vehicle and what was going on with the service and has been really enjoyable to work with.

*Update- The sales manager reached out to me and fixed the situation. We ended up going in and purchasing a vehicle and trading in the other. They were all very nice and paperwork didn't take long at all. Thanks! They sent us a letter saying they would give us 110% of kelly blue book value for the car. They had no intentions on actually doing this. They actually offered us under the Kelly blue book price. I tried to contact the general manager but of course he was busy. So I asked to speak to the person that sent us the letter he was also busy. So if you also receive one of these letters just throw it away and don't waste your time.

Absolutely great service and communication on work being done. Everyone is caring and professional to make sure the job gets done correctly and efficiently as possible.

Every time I’ve had a service issue I’ve received great attention and service from Aly. Every. Single. Time…no complaints on Russ Darrow Jeep.

Overall the Truck I purchased from this place was a good truck and they gave me a good deal. However, what frustrates me is that when I purchased the truck I was told there was 2 key fobs that came with the vehicle. When in picked up the truck I only received wrong and was told I "must have heard wrong" and there was only one. So I got out to purchase a new key fob and a few months later I received the second key in the mail. Wasted over $250, but I guess now I have 3 keys so if I lose 2 i will have a 3rd.

Convenient walk-in availability for service, comfortable waiting area with good coffee, and friendly staff.

Excellent customer service. No appointment necessary and work was done efficiently. The car wash was a nice plus.

Steven was great, it was my first time there and I will be now bringing my car there for service, excellent service from the team

My truck broke down on me while moving across the country, I had it towed to madison and while the other dodge dealership failed to return my calls or try to schedule a service - Russ Darrow was quick, provided me a temporary rental, and got my truck up and running perfectly. I dont normally go to dealerships but I will definitely keep these guys in mind moving forward.

I had never visited a Russ Darrow Group dealership so I did not know what to expect. Don Brock & Jon Garcia helped make my experience more than a pleasant experience. I am so happy with the 2021 Chrysler 300. It also helped that they worked with me to get a trade-in price for my 2014 Cadillac XTS. Jon Garcia wanted me to be satisfied with the trade-in value, needless to say this price sealed the deal!! Thanks so much Don Brock & Jon Garcia!!

My rating is not for the people there but for the fact that I was deceived. I Bought a top of the line Jeep in 2017 and paid lots of money for the interior and exterior treatment for the life while I own the vehicle. I was told I could bring it back once a year to have the treatment re-applied. Today after only my second treatment I was told I couldn't get anyone treatments. Now it was considered a lifetime treatment. In my opinion someone just decided it was to expensive for them to continue this. To anyone reading this Do Not Get This Service. Not worth the cost if they won't hold up their end. I really thought this dealer was better than this. My next truck won't come from here.

Updating my review: I'm getting really annoyed that this place is continuing to press me for my current car and wants me to buy a new one. I'm not made of money, I can't just buy whatever or whenever. Buy here and expect them to never leave you alone. Original: The sales rep assisting me was doing great in first steps. Great knowledge of the vehicles we looked at. What killed it was when I tried to talk business. I started using Truecar to know what people are paying for the autos I was looking at. All I was given was a window sticker price and they wouldn't offer me a better price. I also felt like the one they found was being forced on me a bit too hard. Maybe I just got the wrong rep because I know people that left this dealership feeling good.

Awesome experience from start to finish. Matt, our salesman, was the best! Highly recommend this dealership.

Went in there after doing some research on jeeps! Was greeted by Jessica Minor! Told her what I wanted went and drove the renegade then TOM the sales manager was great at getting numbers worked around to where I wanted them! The finance manager MR Gomez had me in and out of his office (the box) pretty quick I was in and out in about 2 hours highly satisfied with my visit! Thanks again!

Tyler was great to work with! No pressure, gave me all the info I needed and responded timely on my questions. I purchased a loaded out Jeep Grand Cherokee Summit which Tyler quickly went to work to locate the exact unit I wanted. Thank you!

Had an awesome experience. Andrew was great answering all our questions. He worked hard to help where he could with the kids while we worked with him on our purchase. Not pushy at all, easy to work with. Honest and straightforward. They even helped get the van back to the hotel when I found myself with two vehicles at the dealership. Great team!

Went into the dealership to test drive a car we found online. No pressure, no problems but we wanted a few more bells and whistles than what the car provided. Explained our budget and what we were looking for to our salesperson, Matt, he was very knowledgeable of what we were looking for and what was available. Found us a great car , a little over budget but that was because we requested the extras. All together it was a great experience and our 3rd purchase at this dealership.

The dealership, overall, is outstanding. Never a bad or questionable experience. I have been dealing with Lucas for 14 years (6 vehicles). Never disappoints. Engaging, professional and honest. Without question, I will continue to work with him for all future vehicle needs.

Mark, our salesman, was upfront and very personable. The questions are we had he was able to answer immediately or got answers if he wasn’t sure. Jeremy in a finance was friendly and quick in getting the numbers settled to complete the deal. Very pleased with Russ Darrow Auto Group.

5 hours into a 26 hour road trip we had some truck problems. The service team was incredible to work with! Luke was able to get us in first thing in the morning for some warranty work. The guy at Russ Darrow got us back on the road in under 2 hours! Thanks again guys.

Always take my Jeep Patriot to Russ Darrow. Even though I live across town now, it’s 100% worth the drive. I trust everyone there and they are open and honest when it comes to what’s wrong, how much it will cost to fix it, and if it’s an issue that needs to be fixed immediately or will be fine going without. A repair service that you can trust! Steven has especially helped me out with repairs and gone above and beyond to make sure my problems were solved. They also have a shuttle service, which helps a ton so I can leave my car there on a work day. Highly recommend for keep services!!

Absolutely 💯 Lucas took his time explaining ALL the options our jeep offered, was professional, knowledgeable and understanding of our needs and concerns.. the finance department was quick and thorough.. will definitely recommend Russ Darrow Chrysler Dodge to friends and family.. THANK YOU AGAIN to the entire staff

This was one of the best truck buying experience ever. I worked with Matt Borsecnik, From start to finish I ordered a Ram 3500 dually and given the current parts shortages I received My truck in less then 4 months.I would highly recommend comming here to purchase a new vehicle. The staff are polite and welcoming.

Matt is an awesome salesperson! He was communicative, courteous, and great to work with. They have great warranty options and service after the sale. I'm going to Russ Darrow from now on!

Got sold an ABSOLUTE lemon. 10k for a car that I got 5 months out of before having all sorts of expensive problems. 3 times having to get it towed into different shops to get fixed and having the same problems afterwards. It's now in their shop getting fixed and is going to cost me over 2000, and that's after already spending 3000 at other shops to try to tackle the problem. At this point as soon as I get it back I'm trading in elsewhere for a reliable vehicle.

Be very wary about taking your car here for any regular maintenance, especially for anything with a fleet. We have a fleet vehicle that accumulated $11,000 in maintenance in 1.5 years/15k miles from things being erroneously added during oil changes. Nothing major was done, the most expensive repair was a radiator change when the car wasn’t overheating. This includes 6 oil changes with semi-synthetic oil, 2 transmission fluid changes, brake pads/rotors 3 times, cabin air filters multiple times 2 months apart. Headlights and taillights replaced twice. While my employee certainly dropped the ball by not paying attention what was being done, this dealership clearly was adding erroneous repairs to oil changes and taking advantage of the situation. I finally noticed what they were doing a few days ago when they sent an estimate to do repairs for things they had done within the past year…they wanted to replace the brake rotors, the transmission fluid, replace headlights/tail lights again….all things that had been previously done within the past year.

I would highly recommend this dealer. Very friendly staff and very accommodating. Ryan Malloy is an awesome sales representative!

I was in a bad spot with my previous car and I either had to fix it or go buy on short notice. Getting something brand new wasn't really in my options, so I was shown what my options were for relatively new ones. I have always wanted more of a SUV size and the staff was really trying hard to help me find and accommodate something that made most, if not all, of my needs and wants. There was a lot of work done while I was not there on their end that helped make the process happen faster, safely with social distancing and trying to help me get the best deal possible. Thanks especially to Joulian and Tyler!

Andrew Carter was very helpful to me during the purchase on my new jeep Cherokee and returning my rental car.

This is the second car I’ve bought from this location. Took my new Grand Cherokee L home last night. Really fun to drive. Bob Phillips (Uncle F) took excellent care of me as usual. Thanks Bob, see you next time around!

Everything was fantastic! We had a lot of hoops to jump through with out trade-in, and our salesman Jonathan Garcia made the process as smooth as it could’ve been. I would 10/10 recommend coming to Russ Darrow, I’m very happy I did.

Service tech Ian was very helpful. No complaints with service or time involved. Four instead of five stars because I was surprised by the 3.5% added on to the bill for using a credit card. Explanation at the window that the service tech was supposed to inform me ahead of time doesn't hold water since I did not call in advance of my visit and wasn't about to go back home to retrieve a check book. Was an unpleasant surprise at the end of a pleasant visit.

We have purchased 3 new cars from Lucas at Russ Darrow and do all of our service there as well. We have always had a positive experience. Good work. Fair pricing. Lucas is very knowledgeable and helpful.

Lucas Branum was wonderful to work with. He was by far the most knowledgeable sales person we met with in southern Wisconsin when looking for the new Jeep Grand Cherokee L. He was easy to communicate with through email and texting, and made the purchase process super easy. Highly recommend him and Russ Darrow!

Ron and I had a great experience with Lucas when we brought the new Ram truck. We would certainly recommend Lucas and Russ Darrow for buying a new or used vehicle. Thanks Lucas.

Great experience! Bob was extremely helpful and efficient in assisting us in our trade in and purchase of a new (used) car. A pleasant and stress-free process overall made our day much more enjoyable and we were happy with how everything was handled. Thank you for exceeding our expectations!

Very smooth and easy experience trading in my old car for a new one. Both Lucas and Jeremy are fantastic!

2nd vehicle purchased from them happy with their service I have personal dealt with this dealership on both customer and professional level parts delivery and they treat them the same way. Very family friendly recommend over any other.

Russ Darrow Jeep Madison is great. My wife and I ordered a new Jeep while we were living in Madison, then we moved to the Milwaukee area. Our salesperson, Jessica, was very patient as I bombarded her with daily emails about when the Jeep would be ready. When it came, she drove 80 miles to pick up my wife and I, to take us back to Madison and get the vehicle. On top of that, while filling out the forms, we had an issue with our bank, and they let us take the Jeep anyway, allowing us the following day to clear up the issue, so as to not ruin our "new car" day. Very classy, in my opinion. I would definitely recommend Russ Darrow Jeep Madison to anyone looking for a Jeep or RAM truck!

Bob is the greatest! He organized work on my Jeep and has been the biggest help with my truck I bought at DuPage Ram in Chicago. He has taken the time to walk me through the options and things on my truck when the salesman I bought it from in Chicago gave me the keys and was gone. I will send all my friends and family there, the service and parts departments are awesome! So go see Bob He is amazing!!!!

Andrew was Excellent! He has Excellent communication skills! Andrew knows the vehicle line-up well! I knew a purchase was at hand, when he asked: what can I do, to assist your decision with making a purchase? 5 star's Andrew! I was honored having made your acquaintance and you extending your time with us, without rush, when we took delivery. Respectfully, Marlo & Sharon

Lucas Branum, our sales rep, took the time to answer all of our questions thoroughly. He went above and beyond to make sure we bought our new Jeep Wrangler without and doubts or reservations. We never felt pressured or rushed into a decision. We actually got what we expected for our trade- in, too. Jeremy Olson made the paperwork portion of the sale quick and painless. And Lucas took the time to help set up the electronics and make sure we understood how everything worked before we drove it off the lot. An all around great car buying experience!

Brian in service is the reason I keep coming back. He’s professional, efficient and always happy to see me. The technicians do a great job too!

Staff was excellent. Made buying a great experience. High prices on newer vehicles but that isn’t on them. My wife and I both bought vehicles here and the experience was easy, fast, and thorough.

My Sales Associate, Tyler, was extremely cheerful and helpful, when I was dealing with the painful process of having to get a replacement vehicle on short notice for one that was not worth repairing. I have had cars repaired at Russ Darrow for years but this was my first purchase here. After this, I may make it a practice to ONLY buy here! If all Darrow folks are as good as Tyler and his Finance Associate, they make a lease deal as painless as it can be! I just bought my vehicle referred to above off of the lease. Same level of satisfaction with both sales and finance, even though I brought my own financing! Russ Darrow is a great dealership!

The good news is there was no charge for service work on our Wrangler and service staff were polite. The bad news is they had the vehicle over 3 weeks and we're not able to repair the sensor issue. Also, communication was one directional. I constantly had to call to check the status of our Jeep. Often to find out that what was attempted did not work and they were awaiting a part or needed more time to problem solve the issue. I understand (and appreciate) them trying various solutions - I just wished they would inform me of that.

My salesman Lucas Barnum was very knowledgeable, helpful, and came across as being generally appreciative of my wants, needs, and concerns. He helped me order my truck. He kept me updated on its build date, build progress, and arrival to the dealership. Lucas also made pickup and paperwork a breeze then went over my new truck and it’s functions with me. I would definitely recommend Russ Darrow and specifically Lucas, I am looking forward to working with them in the future.

Andrew is a great person who took extra time with me and is extremely helpful and knowledgeable about the vehicles that are there. He even had the manager involved in trying to get a hold of another from another location to see if it would be a good fit. I did purchase a vehicle and he helped me set up all of the settings and explained how everything was going to function. Hannah is great and she made it very easy to get through all of the paperwork and warranty information. I'm very excited about my new jeep grand Cherokee trailhawk and I will be referring everyone to russ darrow!

Always so quick and polite. *EDIT 2022* I have been coming to you guys for maintenance since I bought my car from you in 2016. Today I dropped off my car for an oil change and went and ran some errands with a friend. I do this every time and give you my phone number to call me when it’s done. Today I waited and killed time for 2 and a half hours and NEVER received a call. Decided to have my friend drive me over to see what was going on and my car was sitting done waiting for me. Very disappointed that I never got a call. Thank you to the receptionist for apologizing and siding with me with how frustrating that is. She mentioned that an oil change should have only taken about 45 minutes….

My Jeeps seem to break down while I’m on visits to Madison. Both times (now and in 2017) the service department at Russ Darrow was able to get me in fairly quickly without an appointment and got me up and running again. Excellent service. Thanks!

The staff was very nice and honest. I was super pleased with everyone we interacted with and am already planning and trading in another vehicle after our awesome experience! Thanks Jake and Tom for helping us buy our dream Jeep!

These guys really treated me awesome!! I ordered a new Jeep which usually takes approximately 8 weeks to receive. It showed up ahead of schedule and they were very accommodating.

Took my Ram pick up in for a few issues and it was done much earlier than anticipated and with no stress or fuss. A truly great experience from the time I pulled into the service area and met my service advisor Luke, until the time I received my keys and was on my way. I would highly recommend Russ Darrow Chrysler keep dodge service East madison !!

Lucas helped us through the whole process Me and my wife he was very kind and informative. We had lots of questions and he gave us lots of answers ultimately finding what we wanted Jeep Grand Cherokee. And in finance Hanna was awesome and answered every question with great explanation. Found me a great interest rate beat my bank and gave us some awesome great extra perks thank you very much Russ Darrow Jeep Madison Wisconsin.

$$$- It took them over an hour to change my oil and rotate my tires (left one low, thanks). And the service guy was a grease ball, it looked like he hadn’t showered in a few days (oily scraggly hair and dirty hoodie under work shirt). Too bad I can’t go anywhere else…

Stay away! Salesperson ain’t responsible, pretty much racist, especially the guy from the office with the tick mustache, the worst rude person I’ve ever met

Rob J. in the service department was great. I dropped off my Pacifica with a caution light and a couple of other minor issues at 8 am. He listened to my full explanation and laid out the rough plan immediately. He called me about an hour later with what the mechanic found and offered honest recommendations. By lunch time, my van was ready. I used their shuttle service to/from work which was convenient and easy. I'd give Russ Darrow Chrysler my business again.

Have bought my last 4 cars here and another today with my daughter. Excellent service, very fair, trusting and helpful. Will continue to recommend and will continue to only purchase from Russ Darrow. Thank you soooo very much Tom and Lucas.

I finally got a car I can say that I love yesterday! Thank you to Russ Darrow of Madison, and a huge thank you to Robert Phillips! Mr. Phillips was an all around super nice guy. He helped me find exactly what I was looking for. He showed me everything I needed to know about my new vehicle and answered any and all questions I had. I definitely recommend this dealership and Mr. Phillips as a salesman :)

It was a very pleasant experience for my first car shopping trip. They made it easy were supper friendly, and wasn’t at all bothered by my 9 month old. Diego was our rep very knowledgeable and one of the nicest guys I’ve had the pleasure of meeting.

This is a great place to buy a car! Hit up my man Bob, he will set you up proper for a vehicle with a good price. We found the vehicle we liked. They did a full safety check and fixed all the things wrong with the vehicle before they would let me even drive it. They wanted to make sure they were selling me a great car and refused to sell a car not up to their standards. They made the process so easy and effortless!

So friendly and goes the extra mile to ensure satisfaction. Will always buy my vehicles from Russ Darrow!

I have been a returning customer for years, BUT this will be my last. Russ Darrow has adopted a 3.5% finance charge policy on all transactions. What an insult, I normally took advantage of the "buy 4 oil changes" offer to save costs and now they want an extra finance charge tacked on to this. It wasn't good enough for them to get my money well in advance of any oil change, now they want to nickel/dime you with these dumb additional fees. I will not be returning.

After being stranded on the highway on my way home from work. I reached out to the service department at Russ Darrow in Madison as they were the closest to my location. Ally answered the phone and walked me through the process and assured me she would call the next day with an update. As she promised i recd a call with cost and update on the problem. They would have the shuttle pick me up and bring me to my car. Michelle the shuttle driver was engaging and made me relax as we talked during the drive. Being in a strange city had me worried they would take advantage of me but they did not. Thanks Russ Darrow

We stopped in for our next oil change, with no appointment needed. No problem.... Within 45 minutes we were on our way. Awesome, friendly service are the main reasons why we will continue to get our Grand Caravan serviced at the dealership where it was purchased: Russ Darrow Chrysler Dodge Jeep!

Took my truck in for an oil change and asked them to look into an oil leak. They didn’t give any feed back about the leak. When I got home I looked under the truck to see if it was still leaking. Everything was covered in oil from them changing the filter or the leak or both. I left with a bigger mess than I came with. They also attempted to wash the truck. Which took off zero dirt but added water spots to all the windows.

Took my Jeep on for an issue with the rear defroster. Thought it would be a few minutes like they told me on the phone. I wish they would have come out to tell me it would be over an hour. Glad they were willing to try and fix it rather than just replacing parts though.

I bought my Jeep in 2016 brand new. 4 years later, I needed a new transmission. Although my warranty had JUST expired, like within weeks, the dealership told me that there was nothing they could do for me and it would be over $5,000 to fix the issue. Clearly, I was frustrated that I was still paying on this car and it needed a major repair. I talked to multiple people at the dealership about anything they could do about my situation before I finally decided to get a new vehicle (somewhere else!) However, I did get in touch with the finance manager at this dealership and he said that I would be able to receive a refund of $2,000 for the warranty that was never used once the vehicle was paid off. I ended up trading it in at a different dealership, but was keeping in contact with them throughout the process. I continued to reach out to them for FOUR MONTHS! I kept getting redirected to Hannah, in the finance department. She pulled me in every direction saying, “The other dealership handles it,” then, “We’re working on it,” then finally a week ago, “It won’t just magically happen itself. There’s a form you have to fill out.” I looked for the form and wasn’t able to find it. I reached out to the actual warranty company and she said that the dealership handles it directly, but knows that they are a nightmare to work with. Finally, I decided to go in to talk to someone. They told me that no one was available, so I just waited. A general manager (conveniently never gave me his name) said that he didn’t know who told me that, but their finance department is pretty new, so they are wrong. That was his excuse! He also told me that he just had a Jeep that had 10 miles on it and needed a new transmission. “It happens,” he said. NO IT DOESN’T! Then he told me that there was nothing he could do for me after FOUR MONTHS of giving me false hope that there was something that could be done. Completely poor customer service! Completely and utter disgust working with this place. I will never buy a Jeep again!

Thank you Aly for taking time to help me, listen to me and act to get my Jeep looked at and fixed. I appreciate your kindness!

Chris in the service did a great job explaining options for my car and getting it fixed quickly. However, not telling clients ahead of time that you charge a 3.5% extra fee for credit card usage cost me plenty of money. It would have been totally unnecessary if they had told me before I showed up to pick up my vehicle.

Russ Darrow in Madison did a great job with my custom ordered car. From getting everything setup to keeping me informed along the way. I ended up getting the car of my dreams with no hassles and at a great price.

I had an automotive emergency while traveling long-distance. It was a Saturday, and my water pump failed on the interstate on my Charger with 126K miles. I was near Columbus, WI, heading through Madison. Russ Darrow Chrysler was able to replace what needed to be done, that day. I was back on the road to my destination, and the work was top-notch. No more cooling system issues. Aly and her lead mechanic were my angels that day in March. Thank you both, so much!

Most friendly service! After a long stressful day no one wants to deal with a purchase of a vehicle but ,when we entered russ darrow today, we were met with great hospitality and felt right at home . Their attention to detail was unbelievable, so transparent, nothing was left out.

To be completely honest, Russ Darrow Dodge, Chrysler, Jeep & Ram on Madison"s Eastside has one of the better service departments for a Chrysler dealership. I always end up going back to them because they are friendly, they don't cut corners and are honest. Their prices are competitive and usually stay true to the time/price they quote. My only issue is that they are putting the credit card service charge back on the consumer but post Covid, many things have changed, so I understand somewhat. I highly recommend this location for service (sales, not so much).

Came in for a oil change I will say it took FOREVER for just a oil change but the service was great they washed my car I didn't ask for that and it was a full synthetic penzoil oil change for 50 bucks take 5 wants 105 dollars for a mobile one oil change do your research so far no issues here will be back

I went in looking to see what was needed to qualify for a vehicle purchase, due to mine being recently totaled, and literally walked out an hour later with a brand new ride. Andrew was great to work with and very thorough throughout the process.It was close to closing time and they went out of their way to make sure I taken care of. Kuddos to the East Madison Russ Darrow team!

They got my jeep in and out, i did not have to wait long. The person who took care of me was very professional. i have nothing bad to say.

Had just what I was looking for. Andrew was wonderful to work with. Very knowledgeable and another Jerp lover. Everyone enjoyed Brandy's visit and she slept like a rock on the way home. She enjoyed meeting everyone too. Very happy they found a great lender at a lower rate than my own bank! Just a great experience all the way around!

Simply put, they're way too expensive. Brought a 2008 Dodge in for some minor service (oil change, tire rotation), where I paid an extra $200 in inspection fees just to hear they want to charge me an extra $2500, which my local shop quoted at ~$1600. Their free multi-point inspection they'll offer won't cover brakes, which you won't be informed of until they bring over the bill (holding your keys hostage while they do it). They'll then charge you at the highest rate for the maximum hours they can. Expect to pay top-rate for slow, average service. I should note that Russ Darrow does provide a lot of additional and complimentary services, but this is likely only to hide the fact that they're charging you much more what another shop would be. All in all, they provided roughly average service with exceptional customer service (some employees really do care), but their high cost and questionable business practices lead me to suggest going elsewhere.

Very pleased with my recent service experience. Customer service was outstanding in terms of assessing my vehicle’s issue, talking me through possible causes/repairs/cost-estimates. Once diagnosed, they were able to resolve the issue and complete the repair on the same day. Look, no one likes unexpected engine trouble—it’s inconvenient and expensive, but the folks at Russ Darrow made it as painless as possible. Much appreciated!

We bought a 2018 Chrysler Pacifica. We used Lucas b for our salesman. He was amazing. Luke in service is also amazing. I can’t remember who I talked to today in service but he was also amazing! We have done all our service with them over the last 3 years. They’ve always been helpful and nice! We tell everyone to check you guys out.

Great service. 7am appointment and i was on my way home with a freshly washed truck at 7:45.

This was our second purchase from Russ Darrow-Jeep,Madison. On both purchases we Had Bob Phillip's as our salesman. Bob is a very likeable guy. Our experience at Russ Darrow was worth the 31/2 hour drive to buy our first and second Jeep Cherokee. They had the best price for what my wife was looking for. I would also like to say that everyone at Russ Darrow, were very friendly, and helpful. Thanks again Bob.

Having been a Russ Darrow Automotive Group customer for various services and maintenance tasks, I came to the dealership after work today, and I was browsing the lot and the vehicles inside to see the Jeep Wrangler Rubicon inventory. The place was completely dead as far as customers, but all of the sales reps were huddled in a corner laughing and dropping f-bombs like it’s guy’s night. Not wanting to disturb such an awesome gathering, I continued to browse the lot and vehicles inside for a second pass. Nothing. I guess it was more exciting to act like bros on a Friday evening than try to make a sale for a $60,000 vehicle or sell a build-order vehicle. UPDATED EDIT: Customer service replied to this review about 15 minutes later to have me speak with the GM directly. Unless I have no other option than to deal with them, I will be looking to go elsewhere for future sales and service.

We were using carguru to find vehicles and when we found the one we wanted it was in a different town. I contacted Russ Darrow in Madison and they were able to transport the vehicle to their store. We dealt with Nate through the whole process. He was awesome! So friendly, curtious and treated us like family. He's probably the best car salesman I have ever dealt with. He was not pushy, he listened to our needs and did everything he could to make our purchase possible. The service at Russ Darrow is excellent, from the welcome as you walk in, through the purchasing process and service department. EVERYONE we dealt with was very friendly and professional!

Lucas has been great to work with over the years. He has paid attention to what we like and dont like. Because of his attention to detail, he has found the perfect vehicle for us twice now!

Always a good experience everyone’s friendly

We were very pleased with our salesperson Jessica ! She was so knowledgeable of the vehicle and made the purchase process very pleasant! The entire staff was great to work with as well ! Thank you so much for finding us our vehicle!

Quick, and easy service. Very professional!

Aly’s service is top notch! Thank you Aly for making my oil changes seemless in this very hectic world 🤙🤙

Whole staff was incredible. They stayed late on a holiday because i had to drive 3 hours to buy my truck. They had it polished and ready, they also took care id the couple stretches i did see. They truly valued my business and went above and beyond. My sales woman was a true delight and i will be coming back to them in the spring when i will need a sports car to match my Midnight Edition. Fantastic job to every employee there, i truly appreciate your services

My experience with this dealership was top notch. I found them on the internet, scheduled an appointment, and within just a few minutes, I had my appointment and a response from someone verifying my appointment. They took the time to read my message and decided to place an order for a part that might be needed. The comment from the dealer was to try and complete the needed service in one visit. When I arrived, the staff took care of me right away. The part that was ordered was needed. So a good thing the part was ordered. Shipping had not arrived yet, so we needed to pick the service back up in a few hours. When I returned a short time later, the service work was done, and I was on my way in less than an hour. I really appreciate the efforts of this service team. Like I said, top-notch service. I would recommend this dealership to anyone.

An outstanding place to buy a vehicle! If you want to buy a vehicle and don't want to be pressured or feel like being forced into buying something you don't want, then this is your dealership. When you get there speak with Matt B. He will be straightforward and honest with you the entire way. He will not only take care of you and answer your questions during the sale but after the sale the same attention to detail remains.

I have had one of the best experiences recently with the service department. This is not my regular dealership and it's actually very far from where I live but I was welcomed with open arms and beyond impressed at the efficiency and follow through. My service was followed up with a car wish that I wasn't even aware of and it got allllll the bugs off!!! lol I would honestly come back to buy a car here just based on my experience with the service department. Thank you Chris and Ian and whoever else made my experience such a pleasure!!

Lucas has been great to work with over the years. He has paid attention to what we like and dont like. Because of his attention to detail, he has found the perfect vehicle for us twice now!

Awesome experience! Tyler Johnson has been extremely helpful over the course of purchasing a new car. Very professional, courteous, excellent communication and very knowledgeable. I appreciate the welcoming environment, length of time spent with me via email/ in person and the deal in the end. I highly recommend Tyler and Russ Darrow!

I purchased a Chrysler Pacifica from this Dealer, and I only had one headset included with the car and it was supposed to have two headsets. I let my salesman know about the issue, and nothing ever came from it. After a year, and almost giving up hope, I decided to stop by the dealer one more time to ask for help. After about two minutes of looking at his computer, the manager went to the parts department, came back and told me that my 2nd pair of headphones would be ready for pickup tomorrow. Really? It was that easy?? Why didn't they do that for me the minute I brought it to their attention over a year ago. I am pleased the manager took care of my issue, but it should have been dealt with properly the first time . I am unsure if I will buy another car from this dealership in the future or not. Customer service was par at best.