Ricart Ford S Hamilton Rd, Groveport

Ricart honored MSRP on the vehicle I had originally ordered over a year ago. My contact was responsive to any questions I had before delivery. Once my vehicle came in, the salesperson was very knowledgeable and friendly, and the financing process was simple and transparent. The overall environment was relaxed and low-pressure, and I love my new Maverick. Would recommend ordering a Ford through Ricart again.

Ricart is the ONLY Ford dealership I will purchase all my vehicles at and have them serviced. From my Escape, Maverick, F350 and numerous Mustangs. From Sales to Service. Top Notch. Keep up the GREAT work ‼️

Excellent service every single time I'm here! Plus, they have mean trucks! Taesha was my sales rep when I purchased my F150, very knowledgeable, down to earth.. No cheesy sales pitches, and very nice! Everyone in the maintenance dept is great! They let you know what's going on so there's no surprises! My favorite dealership!

I had a manufacturer defect, the seal on my windshield wasn't sealed properly and needed to be resealed. Ricart Ford was understanding about the fact that my son is in a wheelchair, and picked up/dropped off my vehicle for me to do the work. They were friendly, excellent and efficient service 😊

I am Absolutely impressed by the professionalism and respect I was treated with here at Ricart Ford. From the service advisor to the two different technicians that worked on my vehicle, they really went above and beyond in all aspects to ensure the work was completed to my satisfaction. I will be returning for future business to Ricart Ford and highly recommend their service department.

Great experience with Ricart! Drew did a great job with communication and setting the appropriate expectations. I traveled from Cincy to pick up my new Expedition and everything was ready to go when I arrived. Great team and experience with this Ford dealer.

Pretty much a waste of time trying to get my Ford fixed at the Ford dealership. Staff said they don't get these models in that much anymore. lol. They kept the car for 6 days but couldn't find the problem. That didn't stop them from offering to replace random expensive stuff however just in case. I don't need $60 wiper blades. I can do those myself when and where actually needed. What I do need is a car that consistently starts. Ford and Ricart seem to be stuck in the past unable to actually deliver quality service on modern vehicles they make and sell. The customer is the beta tester.

Husband and I walked in to test drive a Maverick and a Bronco since we are both looking for new cars. We stood inside for 15 minutes waiting for someone to acknowledge us and no one greeted or approached us. Kept waiting and once we realized no one was going to help us we decided to leave and look elsewhere. Weirdest experience ever.

Nice salesman however the service ended there. No follow through on promises. No communication between departments. No one answers phone or is available. Service department is ignorant on issue and not willing to assist. Still have vehicle without the services promised on purchase agreement. Never should have agreed to take new vehicle prior to all issues being rectified.****almost 3 weeks now and still no repair. ***Finally received my promised NEW FORD windshield 6/14 and there is a visible scratch on it in the same area of the ding that cause the initial replacement. The contracted window replacement company came to my place of work to complete this replacement. Was this actually replaced or just repaired!!!!

The most fun I've had at a auto dealership.. No kidding everyone at Ricart Ford had a great attitude and exceptional sense of humor.. Chelsea is a great sales representative..we never felt any pressure ..she bent over backwards to show us any and every we asked to vehicle and or option we asked for.. Great lady...when we are ready to trade in we will consider coming back to Columbus and Ricart Ford

They broke items on my vehicle during a simple oil change. They did bot bother to tell me. When I noticed it and pointed it out before leaving, they found the broken part in their bay, then acted like I was crazy to ask for it to be replaced. “It’s PLASTIC.” Finally they said they’d fix on next visit because parts department was closed but I was given no documentation that they’d handle. Guess who is buying a new part? Right. Me.

I’ve bought three new cars at my local ford dealership. I love ford and have since I was a child. My parents had a 95 mustang and a few F-150’s growing up. I will buy another vehicle from ford in the future.

I had a great experience with Sean in service, the white team did great with communication, cleanliness, and completed the job earlier than expected. thank you Ricart Ford, Sean with the White service team for a job well done.

Was told i got 13 free oil changes by the saleswoman when i purchased a $74000 pickup truck. When i tried to schedule for the 4th oil change , i was told that i was mistaken and the saleswoman would not have told me that i had 13 free . Im not sure, maybe it was a mistake by the sales lady, but that is what we agreed to. It wasn't a mistake on my part. C W.

Everyone at Ricart was great. They really valued my time and made sure I was happy with everything. Lots of communication after the sale.

Best dealership in America!!!! Was treated like family or royalty from start to finish. You’re missing out if you don’t experience the RICART difference.

Always takes care of me and my family Iv bout 4 new vehicals from them and it’s always a great experience and hands down the best customer service you can find out there.

Absolutely the best experience we’ve ever had in buying a new vehicle. They knew exactly what we wanted and they made it happen.

My recent experience at Ricart Ford service was very courteous and professional ! Keep up the good work !

Made an appointment to order a truck. Salesperson was on time and the process was seamless. Even got a Coke. Can't ask for too much more, except waiting a few months for the vehicle to arrive.

I had a terrible experience with Joshua Rice ( manager) they hide the sale price for an f150. They told me the lowest they would go was $65000 for it when, so I told them I had to think about. When I got home I looked on their website and saw that the sale price was $62k. When I told them about it the next day he told me that he lowered the price of it after I left. So I called them out for lying to me and making something up to cover themselves. He reacted in a rude and unprofessional way when I confronted him about it.

They broke the steering wheel radio controls while replacing my airbag, and are now saying that there's no way they could have damaged the buttons, as the two aren't related. (The buttons are less than 1/4" away from the airbag, and they share a cavity in the steering wheel.) They want me to bring my car in so they can "diagnose" it. And if they "determine" that the issue wasn't caused by them, I have to pay a $100 "Diagnostics fee." UNACCEPTABLE

Stopped in for "the customers free car wash". Workers nice and washer does a good job. THANKS Ricart we appreciate the service.

I just recently purchased a 2017 Fiesta at Ricart Ford and had an awesome, smooth experience. They made the process feel easy, and I was impressed at how personable the representatives were. This was my first buy, and it was important to me to feel like the dealer respected my desires as a customer and that I didn't feel like I was being taken advantage of. I was accompanied by Michael Cuva for most of my time at the dealership. Along with being polite and informed, he took the time to communicate with me and help me find something that fit my needs, amidst the sea of vehicles on Ricart's lot. As a college student and musician, I wanted a car that was affordable, efficient, and prime for listening to music in. We ultimately decided on the 2017 Fiesta SE with SYNC 3 equipped. Sterling Monk was the name of the finance representative that helped me sign for the car. I appreciated his sincerity with helping me understand the paperwork and legalities of the car-buying process. He even followed up with me a day later on how I was doing and if I had any concerns about the car. I felt lucky that I was able to deal with both him and Michael. I ultimately left with an awesome car and at a price that I considered fair. In contrast to my experience with other dealerships, my experience at Ricart left me feeling confident in that my time and business was well spent and genuinely appreciated. I think that is easy to feel skeptical when stepping foot out onto a car lot, but it was hard to leave here feeling that way.

Our salesman Kyle Jones made our buying experience super. Very professional, knowledgeable. He explained every detail to us and he did not push out into to buying more than what we wanted. I am extremely grateful.

The best automobile purchase encounter I have ever experienced.......Top notch professionals from start to finish,and my new truck is awesome.......

Traded in a vehicle when buying a new car. They take my plates off the trade and put them on the new car and tell me I'm good to go, no paper plates just a we will get it transferred. Fast forward 6 months later going to renew the registration to find out they didn't transfer the plate or offer a paper plate. So for 6 months I was illegally driving a vehicle thanks to poor customer service from Ricart.

Did a great job of getting my Truck order in a timely manner..

I took my 2015 Ford Explorer sport to Ricart for a manufacturer recall and for an oil change. Next thing you know I am being told that I have a coolant leak and need a new water pump (always get a second opinion). I voiced my concerns as a new water pump meant an extensive teardown of the motor because it is not external as in most vehicles. I was assured that these technicians were fully qualified to make the repairs and I would receive my car back the same if not better. Took them a week and when driving my vehicle home there was a noticeable lack of power. As I pulled into my driveway, you could hear the engine knocking.. The service representative I dealt with was very accommodating and asked if I wanted to bring it back in but at this point I just did not trust it. I took it to another dealership and was told that the timing chain had not been secured back tightly and was causing the issue. I have even asked if they replace the timing chain because I was told that normally a vehicle with that many miles and a water pump issue that should be done. My car was covered under the extended warranty that I purchased and I basically paid Ricart $160 to mess up my car. The service manager never reached out to me and will be taking my business elsewhere in the future. Sad thing is, I have purchased three cars from Ricart and have always had a good experience until now.

I've been a customer at Ricart for over 25 years, they've always taken care of me that's why I keep going back

Salesman “Ryon” and staff were very nice and easy to work with. The car itself on the outside was good, not so much for the inside. The detail group may be a issue though. The cars I believe should be detailed better before being presented to the customers. Dog hair, leather seats In need of some cleaning/ conditioning, vacuum the carpets, and clean windows. Simple details. Spent 2 hours, but it is a sweet ride now. Thanks for everything else that was good.

Ricart does not support Ford brand or Ford warranty. Brand new F350 with extended service warranty bought from Ricart. All Service, Maintenance and warranty work done at Ricart. 88,000 miles and Ricart refused to cover Powertrain warranty. I would never recommend Ricart Ford. Take your money and kick you out with no support for their products. Bad Business!!

This place is huge and easy to feel disorientated when you arrive. However, just find a glass door and walk in, there is a staff member seated to greet you. Each time I stopped to get more directions, I was greeted with a warm welcome, and each time I was walked to the nearest coordinating door and walked outside to get me moving in the right direction. I was also accompanied to walk to my final destination for picking up my rental car. This staff member waited until my final contact accepted the paperwork personally and they walked out together to further my journey and be passed to the final step. Very friendly and all social protocols were observed. Thank you.

I’ve been buying from Jim Moshier since the 90’s for personal and company vehicles. Ricart has always provided great service after the sale. The people learn your name and show you the upmost respect. They have never failed me. I bought my son’s first car there in 2006 and he just bought his second Shelby a 2020 GT 500. Great place to do business.

I bought a Ranger from Ricart. I had to return a week later to have the hard top cover installed. Once it was done the drop in bed liner was warped. I thought I should give it time to relax out. After about a month it never got any better. I returned to Ricart to discuss the issue. Together we decided to go with a spray in bed liner. Ricart charged me the slight upgrade cost and ate the cost of the drop in bed liner. Most companies would make excuses and push the issue back onto the customer. However Ricart never balked at the issue. Hats off to Team Ricart, they really want to make their customers happy.

This is the best dealership! We worked with Drew. We went in knowing I was going to buy a new car. The process was decently fast as I knew what car I wanted, we just had to wait on the bank. You know how it goes. Well, as I was wrapping up purchasing my car, my husband and I decided to bite the bullet and get him a new Super Duty. Drew was so kind and patient with us as we had to run back home and grab our trade in vehicle. This process was again super easy and Drew did everything he could to make it go faster. I’m sure if we had decided to buy the truck earlier, we would’ve been able to get things wrapped up quicker, but because we waited until the end of buying mine, it was dragged out a bit. Drew and the finance team we worked with (unfortunately I can’t remember his name!) had to stay about an hour and a half past their closing time for the paperwork to get wrapped up. The whole time, I felt so bad because I knew these guys wanted to go home — I definitely did, but we were never made to feel like a burden. I think it’s also great that they do not get commission from a consumer position as we don’t feel as pressured to buy. And the sales team don’t push. Again, I can not recommend them enough! When we need to purchase additional vehicles, we will definitely be returning!

Ricart Ford is very helpful and easy to work with. The sales team was very responsive and worked to make sure all my questions were answered. He worked out several options for financing and helped me get the best rebates and finance terms. There was no pressure to purchase a vehicle or add on options. They worked with my busy schedule completing almost everything by phone, text and email. When it came time to sign for the vehicle and take delivery they brought it to my house more than an hour away from the dealership. I completed the purchase of my new truck on my front porch in about 10 minutes.

They always take care of you here. Great customer service and friendly faces.

I will never ever go to another dealership because I am sure I will never get the same customer service. The staff worked with me on everything they met my high expectations and exceeded them. They were super considerate and understanding that I was very set on what o wanted for such a large purchase. They are considerate of social distancing, extra sanitizing and were incredible when it came to making sure the process was easy and as much was done before hand. Go see Dan, Sterling and the awesome customer experience guy who I would have caught his name but he was so patient with me and my wild child I I forgot to ask him it again.

Originally posted a 3 star rating due to a service issue I had and was quickly contacted by Ricart Ford General Manager Jim Moshier and Consumer and Community Affairs Lynne DeWitt. They listened to my issue and went to work to resolve things. The Ricart Ford staff is always great to work with and they really do go out of their way to make sure you're taken care of. Thanks guys!

Best dealer I have ever dealt with! Courteous, professional, customer and quality driven. Lauren Conley totally exceeded every expectation A true pleasure to deal with. I am a Ricart customer for life after this wonderful experience.

The sales team and manager I dealt with were 5-star. Saw a car for sale on Autotrader.com, inquired via email, set up an appt for test drive, sales person ran a hard inquiry on my credit to get pre-approved for a finance loan on a manual trans 2019 Veloster, the same day as the pre-approval a manager calls and says... (drumroll) the car was sold days prior and apologizes/does his best to make it right with rebate on another vehicle. This 1-star review is for the dealership owner who requires their employees to work with an inefficient system which makes them seem incompetent when they're clearly capable and pleasant to deal with. The technology exists, it's 2021, do better. My credit score took a hit for a non-existent inventory item!

See 'Tall' Dan Stinson Jr if you're looking for a Ford Truck or Stang. He was easy to work with, flexible, polite and genuine. 👍 2021 Platinum F150!

I give Ricart a solid zero stars! My boyfriend bought several vehicles over the years from Ricart. His 2013 F 350 superduty diesel truck's engine blew up with only 95,000 miles on it. They charged him $900 to diagnose the problem after having it for 2 weeks! They didn't want to do anything to compensate him or help him in any manner. They wanted to charge him $20,000 to replace an engine that NEVER should've blown in the first place. What a way to treat someone that's been a loyal customer. I have talked to several other people who have had bad experiences with Ricart also. All they care about is getting you in the door to make a buck then screw you after that! BEWARE!

Fast and friendly at the quick lube they do a good job of taking care of my truck. Sales also very friendly even after I bought my truck the salesman call to check on things more than a year later. Will buy there again.

Long wait, but they were very nice and gave my friends a fair deal

Used rogue Car we bought had mismatched spark plugs, wrong oil filter. New brake pads but the rotors nearly shot. Fog light they made big deal of fixing did not work, ended up being a bad socket. Sorry Fred you screwed us. Always admired your success. But now realized all how you obtained it.

The first time I visited, we purchased a truck. Lots of attention from the salesperson, good negotiation and we settled on a fair price. Fast forward a couple years and I meed a new work truck, so I figured, why not come here again. The second time I visited, it was a vastly different experience. They only want to put you in debt. Period. As soon as I told the salesperson I wanted to pay cash for a work truck, their attitude changed completely. They even said I could just keep most of my money and I’d be surprised at what they could do regarding monthly payments. They are dying for you to finance anything they can get you to. I was told the truck had to be cleaned and detailed and brakes installed and that I should call or text back in a couple of days when it was completed. The salesperson gave me their personal phone number. I called two days later and left a message. They called couple hours later, I couldn’t answer but they didn’t leave a message. I sent a text the following day, asking if the truck was ready, still no response. So I decided to just call the dealership a couple of hours after no response and they told me the truck was still in detail but would be done and ready for test driving in another day. After I called the dealership, the salesperson called me back and left a messages stating it’s ready for test driving. He apologized for being too busy to get back with me but he had two days and could have easily left a simple message. First time I’ve ever encountered a salesperson too busy to sell a vehicle. Walked into the showroom the following afternoon to look at the truck. The original salesperson wasn’t there so I was dealing with someone different at this point. Nice person. Before she could even sit down she asked how I was paying for the truck. She was obviously informed of my intent to pay straight up for the vehicle and it was dictating how they were treating me. The vehicle had a KBB value range somewhere between $12,500-$15,000.00, I don’t remember exactly. They had it valued at about $18,500.00. They told me they go by some other source of valuation (just numbers pulled out of thin air) that I had never heard of. Although they assured me it was the best way (for them). I offered them $1000.00 over the KBB and they only dropped their price by $450.00. They admittedly just picked the truck up from an auction. They were poised to make about a $8,000-$11,000.00 profit but because they couldn’t run my credit and tack on 6 years of interest my money wasn’t worth negotiating with. If you are paying with cash, they definitely aren’t ”Dealin” and will treat you like they don’t want your business.

This was my first time at Ricart and my first Ford product. I understand that Dominic (my salesman) is fairly new to Ricart. He did an outstanding job with me, answering questions, and if he did not know he admitted it but got the answer for me. Everyone was very courteous and very helpful. I had a pretty pleasant buying experience for something I never looked forward to before. Thanks to everyone involved involved in my experience with you. I will recommend Ricart to anyone interested in any of your products. Regards: James Montgomery

Quick and easy transaction! Kris was great to work with- I drove from 4 hours away in West Virginia, and the people at Ricart Ford make it worth it. I was treated with value and respect. They truly aim to build customers for life!

I had a wonderful experience coming to Ricart. Cars and pricing were great. The staff were helpful and nice. They did a great job of explaining the process. They even worked with me on getting a car without a down payment. I went in on a Saturday(which was busy) and was helped right away. I was driving home in a new car in less than 3 hours. I have to give a shout out to Jon P. because he was professional, down to earth, and was all around the best cars salesman! I definitely will recommend Ricart to anyone looking for a new or used car. I will be coming back for any future car purchases. Thank Ricart for making buying a car easy and an enjoyable experience!

SEE UPDATE BELOW- Your just a number on the wheel one of the worst dealership experiences I've had. Salesman said he's too busy to answer questions about a vehicle after financing was ready and they had all my info. Customer service is a thing of the past...... UPDATE !!!! SALES MANAGER ZACH BOWENS TO THE RESCUE!!!! It's no secret that Ford Superduty trucks are very hard to find right now and the fact that 1 guy 3 hours away wasn't happy probably wouldn't have hurt Mr. Ricart's pockets but upon seeing my review Zach stepped up and went to work. He was prompt, curteous, and genuine. Zach gets 6 STARS and should be employee of the month! Zach and his team were awesome from Andrew in sales to Ted in finance! When Zach said he had read my review and he would like a chance to change my mind I thought oh here we go.... He said customer service was important to him and now I am a believer. Zach went out of his way to answer any and all questions I had and if he didn't have the answer he knew where to find it. When he said I will find out and call you in 20 minutes he called in 15! I asked for pictures of this truck for 2 days he had them in 15 minutes. When I asked for a couple more he got them promptly as well. Best part was no suprises when I got there! Not to mention I was late but he waited. I don't feel like I'm a picky person but when I am spending my hard earned money I prefer to deal with a person that takes pride in their job and isn't just there for a paycheck and that's exactly what you get with Zach and his team!!!

Bought two new trucks, the sales department on the new car side and used car side great

I received excellent VIP service from all the staff at Ricart, especially from our car salesman Kris Somar, who went above and beyond to teach me and my husband about the importance aspects to pay attention to when buying a car. We were never treated as a number or a commission. It was also very comforting to see everyone else that worked there really enjoy their jobs. It was a great experience and I left with my very first brand new car.

Needed some dual clutch transmission fluid that no one had. They had it, and gave me a discount. Thanks!

Can’t say enough how great Ricart treated me! I purchased my first car and my Sales Advisor whose name was Dominic Scranton greeted me at the door with a great confident smile and a handshake! He was very knowledgeable and efficient in all areas! He made the car buying process easy and reassuring! He is a great asset to your company!! I will definitely recommend him to EVERYONE !!!!!!

I drove 2 hours to get to the dealership. I was very happy to find that all of the vehicles were unlocked and had information, including prices posted. The salesman was nice enough to let me browse on my own and not haggle me while I was trying to decide on a vehicle. I called his cell phone when I was ready to test drive my vehicle of choice. I was very happy up until the point of warranty discussion. I had spent 3 hours looking at vehicles (my choice, couldn't decide) and hadn't eaten all day and was very tired and just wanted to close the deal and go home. I felt very pressured to purchase the warranty and was told how it was only $$ per month which made it sound like a good deal. The lady was haggling me about the warranty until I gave in. Then she was rushing me to sign and pushed the paperwork in front of me so quickly. I was guilty of not reading it all (my last mistake) and it was closing time. I didn't leave the dealership until after 8:15pm. The very next morning I started reviewing the paperwork and found that the warranty added $4,000 to my total cost. Then I understood why my payment was so high. I was able to cancel it that day but the $4,000 will be put toward the principle and my payment will still remain high for the remainder of the loan, which sucks. So great dealership but don't let them haggle you about the hidden costs of the warranty. Gap insurance is one large part of it which my auto insurance already covers that anyways. Great prices, NO WARRANTY.

The customer service is awesome...and very fast service...and a peace of mind that my car was in good hands...and if you need a loaner because they didn't have your vehicle done when they thought...no problem they will hook you up with a usually brand new loaner...nice right 👍

OMG!!! I just got my car back and it rides like I just bought it off the lot. It’s sounding like a less than six year old vehicle should be sounding. Sounding AWESOME!! I can’t thank Ricart Ford service department enough. Now,I’m a happy customer!! I absolutely highly recommend this place for your car needs. Thank you, thank you,and thank you!!

Great experience, unreal deals and very friendly sales staff. A minor issue came up with the paperwork (not dealerships fault) and the issue was fixed quickly and to my full satisfaction. Love my new truck! Thank you Ricart Ford—#1 for a reason. Josh Darrah did a great job.

The guys in the parts department were awesome. Very knowledgeable

We had a great car buying experience at Ricart. Everything was fast and prepared ahead of time, the salesman was down to earth and friendly, and the team we worked with was very courteous. We have dealt with Ricart for years, as their selection is unbeatable. Car buying sucks, but the team at Ricart helped ease the process.

They were amazing this is my 2nd truck from them and they will be my go to forever

Stopped in to look at the new 2020 F350 trucks with the new gasoline engine, and was able to walk through the lot without being followed. That’s exactly the way I prefer. Once I saw a couple tricks I was interested in, I went inside and was greeted immediately by a salesman. I was impressed by the selection, by the sales staff and also how the finance guy didn’t beat around the bush. We had some straight talk and we were finally able to come to an agreement.

It started out good and promising. I knew already I might not be able to get a car that day but I wanted to at least try and see. I went in looking for a previously owned Ford Escape. I told them my price range of monthly payments I want. The salesperson said “that’s fine, we’ll work with that” and disappeared for 10 minutes to bring back an offer that was completely out of the price range I said earlier. Then I thought maybe they misheard me so I said it again. They left again and came back with even more outrageous out of the budget price range I couldn’t afford. At this point I realized they care about making the sale. Not the customers need. And that’s fine, but not how I want to handle business.

Ricart Ford is either a place that you love or you hate and I heard both sides but I have been pretty much always treated great in the service department they are always willing to bend over backwards to get your car running right the new car sales they can be a little pushy and not want to give you what your car is worth on your trade-in but just be willing to haggle and spend some time if you're buying a new car or used car we have bought those there and in the end both cars have performed quite nicely.

This place is completely cooking. Bought a car less than two months ago and they sold it to me with two different types of tires on it. One being an off-season in three of the tires being summer tires. They're saying that it was sold as is even though I have only driven it 6,000 mi and they sold me it as it's going into winter. Andre for Uber and they are telling me that I am not able to use you there rental car to work to be able to pay my car payment and are sending me at 100 MI per day when I live 45 mi away each way. This is completely ridiculous especially when I paid $28,000 for this car after all was said and done.

I have work done on my car I had my battery replace and A full details. For the most part good work but as far as staff........Horrible!!! The two ladies that help me With the rental and taking my car after it was closed at six we’re great but there was one girl that had black hair she always had an attitude when I drop my car off and after Picking it up. Definitely need to work on customer service.....you will lose a lot of business with staff attitudes

I just purchased a 2017 ford mustang last week with Kyle Jones at Ricart! He actually came in on his day off & was so patient with me! I'm extremely happy & satisfied with my car & his expertise & customer service!! Chad his boss was amazing too! So thankful & excited to be a part of the Ricart Family! Go there if you are looking for a great deal & outstanding customer service!! They are #1 for a reason!

Mostly a good experience, except 15 minutes before our Quick Lane appointment, an employee calls me to say that they have too many cars they are working on, so they can’t get to us today. It was about 2 hours before they closed and I explained that we only had one working vehicle at the moment and needed to get our new tire they ordered. The employee was sympathetic and agreed that she would make sure we were seen. Our appointment was at 515 and my husband was not out of there until about 715.. I’m appreciative that they were able to see us and got our tire in quickly, but it would have been nice to get a call earlier in the day or if they would have prioritized more since we had an appointment scheduled.

The Ford group was very up front and helpful. Before we went to Ford, we had a 4 hour ordeal with another dealership. They listened to our concerns and were very patient & understanding. They did everything possible to make sure we didn't have another bad experience. We were informed & addressed throughout the entire process. We left extremely satisfied. Thank you for such a proud moment as our daughter bought her first brand new car. Henry Ford would be proud ;-D

Great customer service and an awesome selection. Not pushy and very easy to work with. Actually listened to what we were looking for and made some great suggestions and recommendations. Very easy finance experience and were actually concerned about getting us a payment we could work with. One of our best vehicle experiences and being retired, this wasn’t our first rodeo. Kris Somar and Sterling Monk were wonderful. Kudos to Mike Schroeder, Paul Duffy and Matt Bowen also. Was NOT time consuming at all —- very enjoyable and pleasant experience. Ricart, you are awesome!

Great customer service. This is the third truck I've brought from Ricart, and every time I've been there I'm treated like I'm their only customer. Dan, Zach, and Bill are awesome representatives of the Ricart name. This hopefully will be my last truck, but if not, I definitely know where the next one is coming from.

Great experience. First time Ricart buyer. I found the F-250 I wanted online. I inquired about it's availability and began a text and email dialogue with Zane. He and I hashed out a deal on Saturday, and Sunday afternoon I took delivery of my new Ford. On Sunday I was met at the door by Zack who informed me Zane had the day off but his team was going to take care of me. Zack introduced me to Nick who took care of all the leg work , and Ted who took care of all the paperwork. Super nice group. Comfortable space. I walked in at noon, and was driving home by 2. This was a great experience of why Ricart has been #1 in central Ohio for what has to be at least forty years. Thanks!

Kayla Back and Josh Rice were amazing. Kayla's no pressure but let me show you all the features of this vehicle sold us! She is so very helpful and was able to answer all our questions. She has further checked in to see if we had any questions. That was truly appreciated and unheard of as normally they are on to their next sale! She is truly an asset and you are very lucky to have her on your Team!! Josh was awesome and very personable. He was able to work with us on financing options and was very patient with all of our questions. There was a deep scratch on the vehicle and he arranged a repair, had a rental vehicle ready and followed up to check on us. We are hopeful your service is as amazing!! We have purchased several vehicles and even came to your dealership even though we have a large Ford dealership in our area. Your pricing beats everyone and the Team was amazing!! We will be back and have already referred a couple people!! Great experience so far!!! Way to go!!!

I bought a vehicle from Ricart a month ago. Had transmission problems on the way to work this morning. Called them today to bring it in to get it checked out. They said it could not be looked at until April 20! Today is March 31. So I’m just supposed to keep driving it with a transmission that’s not working right for almost 3 weeks. That is crazy!

One of the most pleasant truck buying experiences I have ever had. Michael was very knowledgeable and informative. Everyone was very helpful and I never felt pressured. I checked prices with three other Ford dealers and Ricart was the lowest priced on new and they were more than fair on my trade. I left with more truck than I planned on buying without paying more. It was well worth the 90 mile drive.

Great experience. Sale of my brand new car in less than 3 hours--that includes, looking, test driving and paperwork. Couldn't have asked for better treatment. Every representative that was involved in the transaction, from salesperson to financing were knowledgeable and very polite. Everything was explained to me from beginning to end and I left the dealer knowing full well what I had bought. I love my new car and wouldn't trade my experience for anything.

I purchased a certified used car in March 2018, and my buying experience was wonderful. Great sales team, and quick and easy process. However, after only having my car for about 3 weeks, problems set in. My tire pressure light went on (which isn’t a huge deal), and then my oil change light went on within 48 hours of each other. I was told that the oil was changed just before I purchased my car. I took it in to the dealership, and was told the team just forgot to reset the sensor. Awesome, I drove well out of my way just to have someone’s careless mistake fixed. Then, about 2 weeks later I noticed my air conditioning wasn’t cold. I took it in again, and they gave me a rental while it was repaired. Again, this was a certified car, and I was told the A/C was checked before I purchased the vehicle. What’s the point of buying a certified car if the dealership isn’t going to do a thorough job certifying it. Ricart is a good dealership with a great sales team, but their servicing department who certifies the used cars needs serious work.

Amazing experience. Very attentive, friendly and professional staff and sales. Josh went the extra mile to get everything we needed. Bill and Ted worked with us on the different options and packages until we found what we needed. Sterling was equally as knowledgeable. Will purchase future vehicles from Ricart.

Everything about this place is amazing. Easy to deal with and the inventory and sales staff are awesome!

Both my husband and myself used Ricart to purchase our vehicles a few months back. Everyone we dealt with was professional and friendly. They worked hard to get us the best deals possible and were clearly knowledgeable in their trade. We recommend everyone to them now and even had my father purchase his truck through them as well.

Great service. Friendly staff. We have leased 5 vehicles and just bought our first one from them. Definitely more like family. Doug has always treated us great. Chris Franks and Tyler (don't know his last name) just helped us in choosing our new Expedition. It was a good experience.

Picked up my custom ordered 2022 Maverick Hybrid at MSRP, with absolutely no markups. While that may sound weird, there are many other dealers marking up custom orders well over msrp after telling customers that they wouldn't. Ricart kept to their word and sold it to me without adding any BS to the purchase price. We have had very good experiences with them over the past year, and will be my first choice for buying cars in the future. Both salespersons I dealt with, Andrew and Drew, were both very nice and helpful.

I'm a Ricart customer thanks to Cindy, the service manager. Ricart has had a history of excellent customer service. Going there for two of my vehicles and several services sessions, I was very familiar with the quality of service they perform. There was a period of time where it felt like Ricart gave up on the quality service the provided. Confusion with opening hours and my scheduled appointment, to miscommunication on the oil change options for my vehicle, it was just all over the place. Cindy was very responsive and cared about my experience and me as a customer. She listened to my concerns and addressed them. You can tell Cindy is passionate about her customers and also the Ricart brand. If it weren't for my discussion with her, I'd be a consistent customer at the competitor up the street. She definitely turned things around, and overall, now a smooth experience. Every company needs a Cindy.

Bought from the new Ford and everyone was amazing, I never once felt pressured or rushed. Everyone took the time to explain what I needed to know based off their role in my buying process. I had very few question as the staff did such an amazing job explaining everything, and when I did ask they really took the time to answer making sure that both they understood my question and I the answer. I don’t have a single negative thing to say and will not hesitate to buy from them again.

Simply put, this was the best car buying experience of my entire life. Chelsie in sales is top notch and everyone was over-the-top friendly, helpful, appreciative and amazing. It was such a good experience that we went back the next day and bought another vehicle for my wife.

I had a great experience at Ricart Ford when I purchased my 2022 Ford Bronco Sport Outer Banks. Sales consultant Joe was very knowledgeable, and he made sure all of my questions were answered. I will be recommending Ricart Ford to any family or friends interested in a new or used vehicle.

Purchased new truck a few weeks ago. Daniel Stinson Jr. was my salesman, and was extremely helpful and attentive to my questions and needs. Assist was made from other Dan working there as well, and together were able to come to a good deal. Will definitely look to Ricart Ford for future auto needs.

The service was subpar at best. To have to pay extra on a covered warranty because of a technician's inability to complete a job on time is ridiculous. Only to get it home to inspect the work and find vacuum line left unplugged. And some of the seal hanging on. Still wanting for it to leak. Ricart will be lucky if I buy another car from them yet alone take it back for service. Did I mention how horrible the service manager was. Comparing car warranty work to health care. What a joke.

Ryan Dickey made my experience an amazing one Ricart Ford is second to none! Mr. Bill from the accessories department was awesome as well. As a retired Marine, I was also pleased to find that they were veteran friendly. #secondtonone!

I have purchased 3 cars from Ricart Ford and loved them. Everyone is professional, friendly, patient and helpful. Whenever I have my car serviced they keep you informed and it’s always ready when promised.

Overall this was a very good experience, I got the vehicle I wanted for a fair price. There was a technicality involving extended warranty that I think came off a little scammy. The sales person wasn’t very knowledgeable and lead me to believe that some thing was included that ultimately was not. And another individual who tried to sell the conditioning package for my vehicle wound up being very stereotypically “used car“ kind of guy. None of this was a dealbreaker and the financing guy was particularly awesome, I wouldn’t recommend or not recommend this dealership, there was nothing special here to set it apart good or bad.

This 4th of July was on a Monday. I was scheduled to leave for vacation on the next day. My fuel pump stopped a week prior. At best I was told that service would be done of the part arrived on the 5th. I received a call on July 1st saying that my car was done! I was so relieved, happy and appreciative of the staff for getting the job done. The video review was a great personal touch too! My car runs perfectly! Now I want to trade it in...I need a truck lol. Ricart is Five star 🌟

After going through the process, I purchased a nice 2 year old Kia, nice looking and runs well, so far....my salesman was a good guy, and helpful...I was in a rush to complete the sale, due to lack of time, being a full-time caregiver to my disabled Combat injuried Vietnam Vet husband. At the very end of the purchase as I was ready to GET IN THE CAR AND LEAVE, I was handed only "1" key...and I was shocked as I was told that was the only key available...having just signed the papers, having been there now for several hours (knowing I needed to get home quickly) and still an hour and a half from home...I tried to think to myself what could I do, and left... So far, quotes for another key has gone as high as $350...After I called Ricart with a complaint, the saleman called me with a chastisement that I left knowing there was only 1 key! And he returned another call with a possible $250. or so, Fee to make another key if I bring it back to Ricart..just bring it back... The drive back would be another 1.5 hour return drive, "oneway'...with who knows how long of a waiting period.. POINT: don't sale a car without two keys!! If they only knew how difficult just bringing it in means in my situation...and why should I have to pay for what should have been part of any car purchase ☹️ As a side note..when my son stopped by and looked over the car, looking down at the vehicle, he stood by the drivers side door, the weirdest thing, he saw something and dug out 5 "large bolt screws" that were in the front window wiper washer well??? According to the Car Fax, no wrecks...but made us wonder why those were there!?? I think/hope the car is a good car, and I am hoping my purchase was a good choice.

I have been a Ricart costumer for 9 years and I have been satisfied with every purchase I made. I recently bought my 4th vehicle and the Ricart Team did an excellent job. Thanks Ricart Chuck Ps: Jesus Christ loves you so much!!!

I just want to thank everyone at Ricart Ford for making the purchase of my 2022 Bronco such an easy process. Zach Bowens has been my go-to contact from day one, he has answered all questions and concerns I had and kept me informed as best he could considering the issues with the Bronco. After 606 days the price never changed ( I was quoted MSRP from day one ) unlike some dealers. Due to a medical procedure I was not able to pick it up in person so Zach Bowens, Ted Hanawalt, Jacob Noll and the resident notary ( I apologize I cannot remember his name ) made arraignments to personally deliver me vehicle and complete all necessary paperwork electronically. Thank you all for making this a very pleasant experience. If you are in the market to purchase a new Ford please contact Jacob or Zach.

Dear Ricart Ford Service, First let me say that I have purchased a Ford Bronco from Ricart. A Ford Explorer from Ricart. A Ford F150 from Ricart. So when I took my F150 in for Service for a SiriusXM issue I was having, I wasn't expecting to get the oil changed, the tires rotated and the brake fluid replaced. I just wanted my SiriusXM issue looked into. Now I have NO audio at all! NONE! In two days in your shop, the FM, AM, phone system have all stopped due to a sudden Audio Control Module failure, that just so happens to cost over $1000 to fix! This appears to be a dealership attempt to force me into forking over a grand to have this issue fixed. A issue that did not exist before I drove onto the lot. You can ask my Service Advisor, I was happily looking into work arounds before this total system failure. I am to say the least not happy, and am sorry I came to Ricart with my issue. Seriously thinking of putting this on Social Media. Driving in angry silence. John Bradley Kappes

I love Ricart Ford ! They are honest and very knowledgeable when it comes to cars , just picked up my second new car from them and couldn’t be happier! I will only shop with Ricart

Great experience. Good prices below below plans you may get through your employer. Sales staff is great and works with you. The detailing group has some issues. As they detailed the vehicle before delivery, they scratched and gouged the paint. Unfortunately I live 7.5 hours away and needed to leave so they were not able to perform repairs. A gentleman's agreement was made to cut a check to have the repairs done back closer to home. Unfortunately, the repairs will cost more than what they will be sending.

1:22 Monday afternoon 6-27-2022 calling their main phone number - no answer... Swell customer service... I'll take my business elsewhere if you can't be bothered to answer your phone... Like seriously - is it THAT hard - for someone to pick up a ringing telephone - over 5 minutes now - and still no answer....

Omg I love these people that work at Ricart Automotive, Sean Williams and his team was very good. They're friendly, knowledgeable, kind and respectful, from customer service, Automotive department and the other worker's, I mean everyone over there is very good and excellent even I'm planning to go there and get myself another car very very soon and also their cars are very affordable.

Very rigid in accommodating us as customers buying a vehicle at the very highest price point (F450 limited). Poor communication during the deal, incomplete prepping of the vehicle, miscues on the delivery, and a condescending finance department. Salesperson was very professional and pleasant, however.

Ordered a part from them for delivery the next day, called the next morning they verified that it was on the way and their driver would drop off that afternoon, called again at 3pm and was informed that it was now scheduled for the following Tuesday and that they didn’t send it out and claimed to had called me that morning which was a lie, no one had an explanation, and no attempts at making it right so left me with an apart truck and a frustrated fleet customer . Very unprofessional obviously unorganized.

I've always had great service here. Been a customer for a long time and now I don't live close but still come to Ricart. I even drive 1.5 hrs for when my vehicle needs serviced.

Im updating my review, the previous one will follow in tact. This is solely about Ricart Ford service. We purchased some after market upgrades though Ricart when we purchased the truck. The upgrades were contracted out,( not done at Ricart) there were substantial problems with the work done. When Ricart service became aware of the issue they immediately took steps to correct it . Issued me a loaner and sent the truck for work neccessary to make it right. They took care of everything! I have never felt so valued as a customer! I cant say enough about how they handled everything. Special thanks to John, Michelle and entire service department! We just purchased our 3rd vehicle from Ricart. Great service and no pressure sales. Our Sales rep. Was knowledgeable, very professional and sincere. Only place we will buy from!!!! Quick turn around time on purchase. Great price on trade in. Made the buying Experience very nice! Josh D. Was our salesman. Update omg I love my new truck. I wanted to add that when I went to Ricart Josh had the truck ready to go with all the features I wanted!

I have NEVER had such a fast and efficient car buying experience. AMAZING. Highly recommend.

THE PRICE THEY GAVE ME ON MY TRADE WAS COMPLETELY UNFAIR EVEN WHEN I STRESSED THAT IT WAS LOW AND WAS AN INCORRECT VALUE. I DID THE DEAL ANYWAY BY WHAT I WAS TOLD AT THE TIME OF THE SALE AND AFTER DOING 10 TRUCK DEALS IN 20 YEARS WITH RICART I THOUGHT I COULD ALWAYS TRUST THIS DEALER, WELL OBVIOUSLY NOT ANYMORE!! MY SALESMAN HOWEVER WAS AWESOME!!

Everyone at Ricart Ford treated me outstanding and made the process extremely easy!! From ordering my truck to delivery, it was outstanding!

I thought it was the great car dealership in ohio but I was wrong ..I purchased a 35k vehicle that I can't even drive ...I'm very very disappointed it was good for the first 2 weeks after that absolutely nothing.

To be completely honest I was given a price while at the dealership for services performed on my vehicle, only to be given a whole other price that I felt was inflated. Not to mention that I didn’t get my vehicle back the same day due to a alleged power outage, in which I had to cancel my appointments, find another way to pick up my children and wife from school and work because I was left with no car. Talk about inconvenience! The whole experience was bogus to say the least. The only good thing was Justin the manager who showed real empathy other than that you see what I rated

Great service! They understood that I had limited time availability and limited my time at the dealership.

I went back 3 Days after my VIP MEMBER Appt explaining that not only had they changed my oil supposedly & forgot to put my new sticker on, but now my tire was losing air and I was travelling out of town. They claimed the tire was fine and was over inflated. I had to stop 4 times on my 8hr drive to get air. Ended up getting the tire replaced in at a shop when the guy found this obvious cut. They sent me on the road in a dangerous situation.

Excellent experience purchasing and taking delivery of my new Ford Maverick Hybrid!! My salesperson Jonika was a pleasure to work with.

Needed a new truck due to an accident with mine. Jake Moore was a fantastic sales guy. I knew what I was looking for, thus he led me right to it. I picked the one I preferred, then worked the deal with Josh. Both gentlemen were great. No hassle, straight forward details. Got the truck in a lease payment I'm happy with. Scott was great too in finance. In and out in under 2 hours too, was beyond happy with that. Overall, superb experience and the reason why I continue to return to Ricart Ford when I need a car.

I brought my car here for an airbag recall and to fix the emergency brake. Full transparency, there were quite a few frustrations on getting everything taken care of. I have happily bought two cars from their Used Car Factory never had a problem. The Ford Service department was the only time I had problems, but they definitely took care of me and owned up to their mistakes. While it was a frustrating few days, it definitely could have been a lot worse and they definitely worked to make things easier. That was very much appreciated.

We were treated very well at Ricart! They did great job taking care of us there. They had an excellent selection of vehicles there. We got the perfect color Rapid Red Metallic new Ford Truck! They have excellent features on their trucks. Everyone there was kind & helpful. It was an awesome experience!

We just bought another vehicle from Ricart Ford. All of the staff are super friendly and helpful especially Dan. It was raining and Dan didn't care about getting all wet. He took the time to explain some features about our new truck. He's a great sales rep. and great guy. Thanks Dan!

I bought a 2017 ford edge 4 weeks ago. Andrew in sales was awesome. Josh in customer service is the best. Today, my check engine light came on and I called Josh. He told me to bring it in and they would take care of me. I got there and Amber in service took care of me and got me a courtesy vehicle in under 30 minutes. Also, can't leave out Matt. He was in charge of the rust protection and appearance of my vehicle. He personally picked up my car and brought it back for service. If all of this ain't good customer service,,,I don't what is. Great job all.

Ricart and Ford have always been wonderful to me. I’ve bought 4 cars with them and have never regretted a purchase.

They have the best people who know what they are talking about. They are so helpful and will above and beyond to help get you what you want. They have taken such great care of my mom twice now since my dad passed away and both my parents before that. I will always tell people to go here when they say they are looking for a new car.

My wife and I purchased a 2020 f-150. The atmosphere at Ricart is very calm and inviting. We knew what we wanted and the price was plainly explained. Therefore, there was no real haggling. Jake Moore was our sales representative. JAKE WAS EXTREMELY FRIENDLY AND DEMONSTRATED “OLD FASHIONED” CUSTOMER SERVICE, THE KIND OF CUSTOMER SERVICE ONE WOULD ONLY EXPERIENCE FROM A FAMILY MEMBER. WE FELT AT HOME! I have had recent interactions with Ricart and Every time, everyone at Ricart was friendly! We really like our new truck. Jake was able to find the perfect truck for our needs. Hence, that speaks to the selection at Ricart. When you are genuinely treated with the type of care that meets YOUR needs, you can tell that it’s a CULTURE of customer service that must be innate to work at Ricart. Thanks! Jake and to everyone who helped us at Ricart.

Great place to buy a car from IF you don't have any problems with it. Having problems after 2 weeks of ownership. Sales manager is NO help at all has an attitude. The car has a 7500 mile warranty or 6 months and we haven't even put 800 miles on it. Will update when issue is taken care of. Up date has now been two full working days for service and they still haven't called back by for this is the worst customer service I have seen from a dealership. My opinion they don't seem to be holding up to there word at all. Or there warranty. I will also up date again if they ever work anything out.

I have been buying new cars for well over fifty years. And this is with out a doubt the best car buying experience to come out of those fifty seven years. They didn't try to talk me into any think more than what I told them I wanted and Jonika Dennie, was the best sales person I dealt with in those years. She was pleasant and thorough. She even went the extra time and hooked up my phone to the truck and other showed me how to work it. Zak the sales manager was also quite help full saved me some money too.

Working with Kyle Jones and the entire staff at Ricart Ford was a great experience. They truly make you feel like family. You are not just another person walking through door for them to make money off of. They made the entire process extremely simple and efficient. I have purchased cars in the past where I was at the lot for anywhere between 4-6 hours. This from start to finish took about 2 hours and I was walking out the door with my brand new vehicle. They have a great selection of vehicles to pick from and they really work with you to get you the best possible deal. I was in the market to upgrade to a bigger vehicle because my family is growing and Kyle did a great job helping me find the perfect vehicle for me. I would 100% recommend anyone to stop in and speak with Kyle Jones and his team at Ricart Ford if you are in the market for a vehicle. My wife and will be returning to purchase our next vehicle from them! I would like to thank all the people at Ricart Ford for their help in making my car purchase, easy, efficient and fun. You guys are great!

I took my car in due to having some issues. They were able to diagnose it, get the party in and have it fixed early the next day. Very fast and friendly service. I would definitely bring it here again.

I made my first new auto purchase with Ricart and I had a good experience from A to Z thanks their amazing customer service. If you get there, ask for Jonika. She has truly been an asset throughout the entire process. Thanks for the amazing service.

We purchased a 2020 Ford Explorer today. It was a great experience working with Jake Moore (our Sales Advisor) and Bill Arnold (Customer Relations Manager). This was our third time working with Bill and he is always very personable and professional. We have purchased several cars in the past from Ricart and have had great experiences with the Service Department. We always request John Frederick because we know he will take good care of us. Thank you Ricart Ford!!

Very helpful. Tayler in the used car department was very knowledgeable of the vehicles on the lot

I drove nearly three hours to purchase a vehicle. When I arrived they had already sold the vehicle. They advertised an additional $3500 over trade value. That was a joke and just a way to get you into the dealership. There was no additional $3500 extra trade. So they said none of this was there fault. Not sure how they are number “1”. Must be a lot of clueless people out there. Do not ever buy from this dealership.

Very happy with service at Ricart. Very competent.

Dealership is clean and everyone is practicing social distancing as much as humanly possible. Everyone is wearing mask. And hand sanitizer is readily available for customers. I am here for a service and was walking the lot. It was nice no salesman came up to me or stopped me at anytime. It might be from pandemic, but still was nice. The service department 9seems OK right now. Expect normal stuff, you need new tires, cabin filter, ect. Only buy when you are ready. However if they mention brakes you might want to think about putting off. Brought the service plan when we purchased the vehicle. It has been worth every penny and absolutely no hassle about it when we bring our vehicle in for service.

My company purchased a new Ford Transit from the Commercial Division. Our salesman Marty was the BEST! This is the first time purchasing a vehicle that I felt like the deal was perfect for us. It was a pleasant experience. The van is great too.

I was in and out of Ricart in about 90 minutes to trade in my vehicle and fill out paperwork on a new vehicle. The sales staff was efficient, accommodating and gave me the best deal, the first time...no haggling. I did my research before going in and knew what I wanted and at what price and they even did a little better than that.

It was a long day, not surprising on a busy Saturday. But everyone did a great job breaking it up and making sure we had everything we needed to be comfortable. It was nice meeting different people and seeing different perspectives. Corey is a great guy and it was obvious he knew the car very well which helped us make, and feel good about, our decision very quickly. Well done, everyone definitely knows what they’re doing and I will recommend your services in the future.

Recently moved from Cincinnati to Columbus. Ricart was the closest dealership to me, figured to give them a try. Scheduling the service was easy, and I was told I could get a rental car at no extra cost so I could run some errands as they do the work, was limited on time. Got there, dropped the car off for an oil change and tire rotation. After talking to the rep, couldn't get a rental car and I was quoted $65. I was told they didn't give rental cars for an oil change, I understood that and it wasn't a big deal but would've rather just been told no. Eventually the car was done. Got back and it took 10 minutes to be acknowledged and finally a lady said she could take care of me. She came out of her way to do that, that was nice. I was then told me the bill was $89.00. I questioned that because it was $65 and no other work was done. She said it was due to the amount of oil I needed. Considering I was in a rush, I didn't have time to debate the cost. I paid. As I was walking out I talked to the original lady about the cost. She then said it was because of the type of oil and the labor. An oil change and a tire rotation, those are flat charges that shouldn't increase. There was an additional $30 "labor charge" that I pointed out and neither seemed to understand what happened. Anyway, I left shortly after asking a few questions. I called a few times the following day, nobody answered. I eventually ended up leaving 2 voicemails asking if they had a chance to double check the charges. Left my information, never heard back. Not all dealerships are looking up upcharge people or take advantage of them, but in my eyes that's exactly what happened here. This isn't an insane amount of money by any means, that's not the point. The first impression for a new customer was the problem. I won't be going back here.

I am a long time customer. I have purchased 4 vehicles from Ricart over the last few years. I have always been treated great, the salesmen have always been straight forward and very helpful. My last salesman (Josh) worked with me for quite a number of days to find exactly what I needed. He really hit it out of the park. Service at Ricart has also been top notch. Everything is handled quickly and very courteously. I am very happy being a customer of Ricart.

Only dealership I have ever been to where the people working there actually care about you and your needs.

I was working a deal with one of there vehicles. Yes i was approved. Me and the salesman were straighten everything out since i was flying to pick the vehicle and drive it back home. I was delaying on time to get the ticket and figure out what day i was flying out. I did offer them to make deposit so i could lock in my deal. Im really upset because the deal fell trough just because they had a local buyer coming in to test drive the truck and buying it. “Hold off on buying the plane ticket unfortunately. Someone is driving in to purchase the truck currently. If it doesn't happen I'll let you know so you can buy the ticket and we can hold it.” Here is the message I received from the dealership. I really thought there out of state customers where priority to them also, but i guess they just want to sell vehicles to local people. Still can’t believe they could not take a deposit from me so i could lock my deal in!

I visited the Ricart website and found the vehicle I wanted ahead of time. I then called to confirm they still have it available for sale. The salesperson scheduled a time to meet with me and had the vehicle pulled up to the front waiting on my arrival. After looking over the vehicle I said let’s go inside and work up a deal. No BS they made me a solid offer and I was signing paperwork within an hour. I left extremely happy and drove home in my new vehicle.

I had a good experience with Ricart and the salesman who helped me, Nick. The only thing I would have appreciated was further explanation on the stipulations when choosing 0% APR over the Ford rebates. I was not fully aware that choosing the lower APR meant forfeiting all of the rebates. It didn’t really affect my overall payment but it would have been something I would have preferred to have fully understood when going through the process.

Just bought a Ford Explorer yesterday from them. We absolutely loved everyone we talked to and who helped us! Mike was our salesmen & he was so awesome! Answered every question we had & didn’t make us feel silly for asking the little questions. It was our first time buying a new car & the experience couldn’t have gone better! Thank you so much to everyone at the Ricart ford team!

Great experience! If your looking for a new car, then look no further!! Above and beyond what I expected.

Sales rep was very informative, patient and had awesome personality. She did a great job of picking the right vehicle and walking me through the whole process. Sales manager did a great job of explaining everything in detail regarding the financing, etc. Extemely happy with my buying experience at Ricart Ford.

My husband and I recently purchased a new vehicle (ford) from Ricart Automotive and we were blown away by the customer service! Dom was very helpful throughout the entire purchasing process and Zane made sure we were comfortable and informed with our cost and pricing. Our overall experience was definitely 5 star! We drove from Detroit, MI for a specific vehicle and would drive down again in the future because of the service we received! Thank you!

I purchased a new Ford Fiesta from Ricart. I got a great deal and frankly, the deal was far and away better than any I could find among it's competitors. I was a first time buyer with no co-signer and they were able to still approve me for a loan with a reasonable interest rate, given the circumstances. The process overall was quick and easy.

The staff at Ricart Ford took their time and helped my wife and I to find a truck that we are happy to own. We first went to the used Ford lot looking for an F-150 that was on the website. I had checked the used trucks and found one that fit my wants but unfortunately after talking to Aaron, he worked hard to find us another truck, we found out that it had been sold the night before. Arron was very helpful and as we started to leave he suggested we check out the new trucks and told us to ask for Chris. We went to the new Ford lot and talked with Chris. He sat down with us and listened to what we were looking for and then showed us on the website what he thought would work for us. He was professional and very helpful. He brought up two trucks for us to look at and when I decided which one I liked best he went with us to test ride the truck. He took his time and showed us the features of the truck and explained what they did. We bought the new truck and even though it was after close Chris made sure the truck was detailed and ready for us to leave with it! Everyone we dealt with was helpful and professional. Chris is very knowledgeable about your products and really helped us make the decision to buy the new truck. Paul E Seibold

Best experience out there when buying a new ford!

We had an amazing experience today. We have always been treated great. Especially today, we have to say Drew Swiehart has been our favorite salesman. We can’t thank him enough. He was working so hard and still made it as quick as possible for us. We also can’t say enough good things about Bill and Scott who were a big help with the process.

We bought a 2017 Tucson in 2016 & were very happy with it but the sales people call you constantly after 2 years about trading in. I kept telling them we are going to keep our current vehicle, pay it off & then come back when we are ready to purchase again. Long story short they call me at work when I am very busy & can't talk. They know my wife is at the dealership getting an oil change so they call her & convince her into trading in our 2017 Tucson with only 42000 miles on it. I'm not happy that they went to her about another vehicle without me being being able to be there. I have instructed her from now on when they call to tell them we are not interested & we will come in if & when we are ready. I dont even like the new vehicle as well as I did the other one but at this point it is what it is.

Myra Shutts, Service Advisor, was extremely friendly, professional, and helpful with solving my Nissan Morano issue. I want to give her 1000 point score on her customer service review. The mechanic that trouble shot my cars issue was able to correct the issue quickly. Thanks to all involved.

I recently purchased a new fusion at Ricart Ford. Phil was my salesman and he was amazing. He was patient, he was kind and he answered all of my questions. He is new and I was pleased to purchase from him. This is the second vehicle I have purchased from Ricart and they definitely know how to treat their customers. Dan also went above and beyond to make sure that I drove off the lot happy. My car was detailed from head to toe and looked so pretty. I'm very happy with my car and with my experience. Buying a new car can be very stressful. Just remember to ask a lot of questions to ensure you're making the right decision for you.

I called in for my car to be inspected for an issue in the transmission that would be under warranty. If the diagnostic says I have a transmission issue then I won’t have to pay but if it’s not the transmission then I’d have to pay $100 plus tax. I came in at 9:30am. I was initially told the process would take 30mins but they representative I spoke to said that my car won’t be looked at till this afternoon which didn’t make sense to me. She asked me what is my car doing that makes me think it’s the transmission and I told her my car was vibrating and she wrote the information down I gave her and I sat in the building waiting for an update. I called service to the manager for additional information on how long it’ll take to inspect my vehicle for a potential transmission issue and she said it’ll take a few hours and depends when the technician can look at the car. I clarified my transmission issue and made it clear that the information that I was told initially wasn’t that i would have to leave my car for 5-6 hours in advance because I had my 3 year old daughter with me. After expressing my concerns to the service manger that seemed to be understanding at the time, I waited till 12:58pm and asked for an update on the diagnostic and the girl I was working with said I do have a transmission clutch issue but I also need my tires rotated and balanced in addition to the mount which they claimed that what caused the car to vibrate. I questioned her on the diagnostic because it was made clear that if there is a warranty issue then I wouldn’t have to make a payment but the girl stated because I said the car vibrates at 60 mph and initialed it, then I would have to pay because there was more than one issue on my car. We kept going back and forth and I asked to speak to the manager. The manager stated that because I signed and said my car was vibrating then I’d have to pay because they didn’t write anything on the paperwork or notate the system that I came for my transmission clutch. I told them both as they tried to argue with me and belittle me that when I called 2 weeks ago and called today, it was specifically on the open recall I have for my Ford. The manager only hung onto the description of what I said that the car was doing, rather than me saying I want the transmission checked. The entire time that the manager and the associate was arguing with me, I was on the phone with my boyfriend and he told them that they were trying to scam me. I let the manager and associate know that if I called in for my car to be checked for a transmission issue it shouldn’t matter if my car has a missing door or a missing steering wheel I only came to get my transmission checked and I shouldn’t be charged for anything because I actually do you have a transmission issue and at that point they told me that I can have my keys and I’m never allowed to come back to their store ever again and that I need to get out and leave. I will never go to their location ever again as they had poor customer service and nobody practice social distancing and barely any of them had masks or face coverings on. I recommend no one go there unless you want to be charged for them saying that you need a tire rotation and balance rather then focusing on the actual damage that’s covered under warranty through Ford.

Thank you Ricart Ford and Chris for making this a great car buying experience!! I love my new 2020 Escape! This is my second car buying experience with Ricart and once again they made it quick, efficient and smooth! Thanks for taking the time to explain the technology in a very simple and understandable way for me! I will definitely be back for my next new Ford!

I went in to the Ricart Ford Quick Lane today at 2:02 pm to get an oil change and new tires for a fleet vehicle. Typically, fleet does take a little extra time due to the approval process, however I was very disappointed with the service I received. I was told multiple times that they were still trying to communicate with fleet and get approval. About 3 hours in I called my fleet and they informed me that they had approved the tire and oil change a while back. Therefore, I am unsure why I had been waiting so long. After 3.5 agonizing hours of waiting for new tires and an oil change I was told they only completed the oil change due to fleet not approving the tire change. I contacted my fleet program and they verified that they did approve for the tires to be changed. When I informed the employee she went back to “double check” and then told me that they did not have the proper tires to complete the job. My entire wait was a complete waste of my time and I felt very unappreciated and uninformed throughout the process. I will not be returning.

I have been buying cars from Ricart for the last 20 years. We bought a new F150 from Ricart Ford last night. From trade-in to getting my keys, we were out in a couple hours. No pressure, smooth process. Corey and Troy were great salesmen. The sales manager Chad made us feel comfortable during the numbers portion of the process. Our finance manager Zach was knowledgeable and quick. We couldn't be happier. Ricart customer for life.

My husband and I both recently got new vehicles from Ricart. They were so wonderful to deal with amazing salesmen. Did everything as quick as possible to get us in and out of the dealership with no problem. Will definitely be going back!

Had a great experience buying my first used car here... I was offered a finance rate a full 2% lower than when I purchased my other vehicle elsewhere just 2 months ago and a body panel alignment issue that was misdiagnosed at a local Chevy service center and deemed to be not covered under the remaining factory warranty was taken care of very quickly and with no question by Ricart. Ask for Devin or Austin, they took great care of me. Will definitely look here again for my next car

Ricart Ford is good at BAIT & SWITCH. I will have to file a complaint with the Federal Trade Commission so people are aware of their shady practice. Be aware that the online price for the exact vehicle will NOT be the price they list on your finance agreement. It has nothing to do with the potential discounts either, the online details are clear. Just be mindful before signing your paperwork.

I can't even begin to explain what a great service experience I had with Ricart Ford. After another Ford dealer tried 3 times to fix my car and couldn't, Ricart did it right. I especially want to thank my service advisor John F for keeping me updated on how the repair was progressing and along with the transmission master tech, making sure my car was fixed before they gave it back to me. . Everyone in the service department was great to deal with.

This has been by far the beat car buying experience. Kyle was our sales man and we worked with Jason the finance manager and zach the sales manager. Not only were they beyond efficient, they were all very accommodating. They listened to our wants and needs and made sure the car we wanted and the financing fit what we needed as well. I WILL be going back. Thank you all you were amazing!!!!

This is our preferred dealership to purchase all of our vehicles. We have been working regularly with Ricart for the last 12+ years. After contacting them of our interest, and details of what we are looking for they pull 2-3 vehicles for us to choose from prior to our arrival. The experience is seamless, the staff is welcoming friendly and professional. No pressure. We have only left Ricart once without a new vehicle, but that was on us. Five+ stars!

Had a great experience with the sales staff. Went in to trade in my 2014 equinox and came home with a 2015 Chevy pickup.

Two weeks ago I purchased my third car from Ricart, a 2020 Telluride. As usual, the staff was outstanding, I bought the car from Abby Archer. One week ago today, I brought my daughter in law to Ricart to purchase a 2019 Tucson from my salesperson. I can personally recommend Ricart, without reservation, to anyone looking for a new car. Thank you for the fairness, hospitality and overall excellent experience.

Update: CROOKS. I just had my big truck at another dealership in Columbus for a routine maintenance repair. I had the same repair completed at Ricart Super Duty Service several times over a several year span. The first time it cost $700 and each time there after, the price continued to increase. The last time I had it done, it was over $1,100. I certainly understand that the price for just about anything will only go up. The same exact repair at the other dealership just cost me $500. Quite a price difference. Look elsewhere for any car sale or repair. This place is the worst. STAY AWAY FROM RICART SUPER DUTY SERVICE. I had the unfortunate experience of dealing with their big truck shop on several occasions. Service manager Ashley Cain is the most unprofessional person I have ever encountered at a dealership. Their techs could not troubleshoot a problem if their life depended on it. I had my truck there four times for the same issue. They kept going off the codes they were getting. I understand that this how the repair process works, but unfortunately the codes made absolutely no sense in relation to the problem. They only stumbled across the problem on the fourth attempt by accident going after another code that would have been wrong. Never even offered to reimburse me for the three tows I had to get my truck back to them after their botched repairs.