Public Employees Credit Union E 10th St, Austin

Audrey Lynch was easy to talk to and made sure we understood everything that was presented to us. She is professional and provided helpful service on our Home Equity loan. Every question we had was answered in a timely manner. We are very pleased with the interest rate we received and we will absolutely use PECU again in the future.

Sonia helped be pick out the correct tool to give my family access to my account on behalf, recommending a more secure means than I’d thought of. I have had nothing but positive experiences with PECU and I have been with them since 1983. Competent and genuine!

Lauren and PECU are the best in banking one can expect. I was worried Lauren might not be able to help me and my stupid action but she assisted above and beyond and I cannot be more happy! Stood by me every step. I have been with this institution for 15 plus years and they continue to help as if I were their first customer. I’ve recommended them to all my family and others.

PECU has always provided me the highest level of customer service, and as a result, even though I moved from the central Texas area, I have kept them as my primary bank. Lauren, and the entire member services team have always been great, and have provided me stellar customer service.

Applying for a loan from PECU was a very pleasant and rewarding experience. Loan officer Audrey was very courteous, knowledgeable, helpful and understanding. When my financial circumstances changed in the middle of the application process she graciously made adjustments to accommodate my situation. I will continue to do business with PECU and highly recommend this bank to anyone.

PECU experience was exceptional. Audrey was was excellent with listening and understanding our needs as well as make immediate modifications when needed. Her professionalism and kindness was well welcomed.

Lauren at the main office spent a long time patiently helping me! I wondered if perhaps there could be a *special division* dedicated to those over 70. We take so much more time! I was lucky to have her, but I used so much of her time!

I'm posting twice because the experience was that good! Lauren is amazing and part of the reason I've veen with PECU for years. I now have introduced my girlfriend to the PECU family! Thank you Lauren

Melissa at PECU is top-notch! She was was to provide me with what I needed very quickly and was very kind too.

PECU has been a great institution to work with over the past few years. Great people that will work tirelessly to make sure you are happy and have what you need. We plan to be customers for a long time. Highly recommended.

A couple of years ago I acquired an auto loan on a new vehicle which was one of the best experiences I have had with a credit union. Today I called PECU with an issue. I spoke to a loan officer Katie Witt. She was one of the most friendly and helpful people I have ever dealt with. She was very professional and came up with a solution in a few minutes. I highly recommend Public Employees Credit Union (PECU) to all. Thank you Katie for solving my issue and being a wonderful person to do business with.

Lauren is very courteous and extremely helpful. She knows how to do her job at a very high level. She flawlessly walked me though multiple processes with a new account and bill pay. What a great place with great people!

Customer Solutions agent, Ash at PECU, provided brilliant customer service. Not only did he answer all my questions about my auto loan, he went further by helping me navigate PECU’s website. His professionalism, promptness and responsiveness were exemplary. PECU is fortunate to such a competent and well-informed front-end member on their customer solutions team. Thank you!

PECU has many wonderful and helpful employees. Diana Miller is no exception. She is always friendly, helpful and can make you laugh on a bad day. Even if you are running in to do business at the last minute on December 31st, you will find Diana welcoming, calm and professional. I once had a problem making phone payments to a particular company. The individual from the company conferenced in PECU. Diana immediately recognized my voice. The individual from the company commented several times that such personal service was unbelievable. PECU is an Austin institution that has not lost its college town charm and Diana Miller is a prime example of that.

The service is super friendly. It gave me a neighborly vibe. The person in the front was so nice. She even offered me a calendar before I left. I had some business to do upstairs, and I cannot say enough about Jan’s warm and helpful assistance. She made my day!

Diana Miller has helped me with my IRA situations for years. She is accurate, efficient and extremely knowledgeable. On top of that she is a wonderful person who has become afriend that I look forward to contacting.

These people are amazing! Lauren walked me through a difficult time & she had the Patience to teach me, a technotard, on line banking. I cannot say enough about the kindness of everyone I dealt with at this credit union.