Velocity Credit Union (Downtown branch) E 12th St, Austin

As a member of 7yrs I have to say Velocity has been an excellent bank. I have not had any negative or poor customer service from them EVER. Any questions I've had were always answered right away and any issues were handled immediately. They are very polite and I have gotten A couple of loans with them and have no problem from start to finish. The process was simple with fast approval. Velocity has been there when I needed them and I am so proud and pleased to be a customer for life. Thank You Velocity.

I have been with Velocity for over twenty years and appreciate their service. Online I utilize the downtown branch. I really enjoy the convenience of online direct bill pay. When in town I utilize the Braker Lane branch. It is clean, neat, friendly, cool, great drive through and great service. I kept my account when I retired and moved out of state because of direct pay services.

Hello I was at the Velocity slaughter lane branch today. I had many questions and need help with my reward points, and on live pass word banking . Fran was very professional and knowledgeable in all the areas. I am glad I had Fran to help walk me through this transaction. I would be still attempting to do these functions , if it wasn’t for Frans expert assistance. Thank you Fran and Velocity . I have been a member for over 45 years . No better banking establishment in Austin.

Velocity people are awesome. great service great personel. The only reason for 4 star is that I can't see my personal and business account at one place together.

I was an auto loan customer and my car was destroyed in an accident. I continued to make payments while working with the insurance company on the final payoff. They made the final payment directly but it was apparently late. Now 4 years later they continue to report this on my credit report. I contacted Velocity and explained the situation, however they are inflexible, even with my perfect payment history up to the payoff month, and even when the can see that I continued to make payments after the car was wrecked and that the final payment was from the insurance company. This gives me zero incentive to use them again and to actually specify not to use them to car dealers I may buy from in the future.

Velocity Credit Union is stuck in the 90s. Remember back then it felt like Banks made their money mostly from overdraft fees? Like they rigged their transactions so that they would have a better chance of getting that $30 from you? Well most banks have graduated from that practice but not Velocity Credit Union! I had for auto-pay bills scheduled and the day before the process date, I logged in to cancel that week's payment but it was already too late. So congratulations velocity! You managed to snake me out of $120! I have a screenshot to prove this. Conveniently, they were closed on Friday oh, the day after Thanksgiving. Oh and could you imagine if your bank would not let you use zelle or venmo? Well velocity doesn't. I'm really starting to wonder why this Credit Union is even in business. Their practice is so archaic. I will make it a matter of priority to close this account and go somewhere else. Anywhere else!

I love my 40+ year relationship with Velocity Credit Union. It has always been boring and not dramatic like I want my banking to be!

One star is generous. Terrible customer service. The absolute worst. The representatives taking calls are rude and unhelpful. This is quite literally the worst bank. I am closing my account and would encourage anyone considering opening an account to reconsider. There are plenty of other credit unions that offer better customer service, UFCU being one of them.

The last few years with Velocity have been awful. Useless, buggy apps they insist you download crash and need constant updates. If you travel at all, expect your card to constantly get locked(3 times this month for me) and get ready to be on the phone for a minimum of 30 minutes with at least 2 different people. I downloaded the CardLock app and, surprise, you can't unlock your card from there. As soon as I get back to the US I will gladly ditch this bank.

I would not recommend this credit union. When I attempted to refinance my vehicle, financed by Velocity, they quoted a higher interest rate than the one I currently have, although my credit is substantially greater than it was when I initially purchased the vehicle. Subsequently, I purchased (not refinanced) a new vehicle with Capital One Auto and received a great / low interest rate.

After 20 years with Velocity, I am so proud to see the new main location. 😀

Love Velocity! Staff at the S. Lamar branch & also the Downtown branch are always friendly & helpful. For example, at the S. Lamar branch, one of their tellers let me know if I put my savings in their money market, I'd make much more in interest. Just a simple thing like that. Their online banking system, I think, is awesome. So easy to use. I used to bank at Austin Teleco, somebody hacked into my accounts & stole $3000. Do you think even one person from that bank reached out to me? Crickets. I knew then it was not the place for me.

They allowed seven unauthorized loan payments from a third party from my account and they refuse to refund all of my money "due to being outside the time frame allowed for disputes." Their customer service is terrible! This is the worst banking experience in Austin. I was a local customer for over a decade! They replied that the issue has been resolved, but it has not. Velocity, if you want to make it right, you have to refund all the payments from a third party that you allowed to go through despite them not being authorized by me. Someone was stealing my money, and Velocity allowed it to happen.

Absolutely the worst banking experience I've ever had. - the online portal is archaic and not intuitive or user friendly whatsoever, there is no where that even shows what amount is owed by month, you would just have to know that 'number' off of the top of your head - there no is clear way to navigate how to make a payment and after multiple phone calls and following their instructions, i still do not have my account set up to make payments - I have received different information every time i have spoken with a representative there in how to get online banking set up and the different ways to pay via phone etc. - since i STILL do not have online banking set up, i have to actually call to make a payment each time, and the only way you aren't charged an additional amount is going through the automated payment system, if you are actually talking to a live person, they will charge you $10 per time.

I've been Velocity for over 10 years...I use to feel like family now I feel like a number. Customers has progressively gotten worse..

I LOVE MY VELOCITY CREDIT UNION! over 20 years of being a member and they have always been there for me. i have received great customer service with lots of help along the way with business advice. Thank you Velocity

Been with Velocity for years and always had great service with them. I've been impatient at times, but they've always been pleasant and helpful. Clean facility. Atms in convenient locations. Easy online resources. Highly recommend.

I had the best customer experience ever with Crystal G. Asst. Mgr. in the downtown branch. Crystal went out of her way to help me. She currently is using a Medical Scooter for a leg injury and she got up repeatedly to fulfill my customer service request. Crystal was so polite, friendly, knowledgeable and eager to help me. She provided exceptional customer service. I will always return to Crystal for customer service for my banking needs because she is the BEST. She truly went out of her way to help me find the currency I needed. THANK YOU VERY MUCH CRYSTAL!!! J.B. "The Star Customer"

I"ve had the best customer service and experience with this credit union. So glad I became an member 11yrs ago!

Do NOT use this bank. LOOK AT THE REVIEWS BEFORE YOU ARE LOCKED IN. We purchased a car through Little Apple and were told this bank had the lowest interest rate. What we didn't know is that Velocity is unlike any normal bank. Credit score is outstanding, by the way. We were not asked before our loan was established with Velocity, a fault of Little Apple. [I believe that they direct as much business as possible towards Velocity.] There is a mandated savings account opened in your name. In order to set up automatic loan payments you have to draft it from your outside account to your "new velocity savings account" which is REQUIRED to have a loan through them. They will nickel and dime you to death. They charged over 200 bucks to set up a loan [via Little Apple] over the phone. A phone payment charge. They have no leniency or care for their customers. They care only about money. . They will also change your account number. I feel their tactics are shady at best. We are probably going to change our loan to a reputable and reliable bank. DO NOT MAKE THE SAME MISTAKE WE DID. DO NOT USE THEM.

My card got compromised and I was told on the phone to go in and get a card. I went to the down town location and the lady in the middle asked if she could help I told her my card was compromised and that I had to get a new card. I guess she couldn’t hear me so she got louder and had a attitude. So I got loud and gave an attitude back please don’t come at me like that! Well she told me I had to pay 10$ for a new card and I told her I never have before all the other times my card got compromised but she swore up and down that you have to pay then showed me a pamphlet that said 10$ to lost, stolen or damaged. I told her even if my card was compromised she said yes! Ok so she went to talk to some guy then came back and said this one time we will waive the fee but we won’t do it again! First of all why you so angry….? I sat down and called velocity they said you don’t have to pay for compromised cards well then I told them she was so unprofessional she needs to be informed of these things she doesn’t have to be ugly. I never had a bad visit in the 13 yrs I’ve been with velocity maybe I should go somewhere else.

would not recommend. Feels very outdated and disorganized. I had a simple loan for an AC unit through Austin Energy which I paid off recently and closed accounts. However, Velocity is still withdrawing monthly payments as if I haven't paid off the loan. I've called and sat on hold for hours and haven't been able to get anyone to call me back.