Primary Residential Mortgage, Inc. N Market St, Wooster

Crystal Brown is beyond words wonderful. She made me feel like a close friend of hers despite having never met. She called me when I started to have doubts about owning a home to make sure I was okay and helped calm me down. She went above and beyond every step of the way to ensure I got my dream home.

Sawyer was personable, honest and available to help us in this process. We appreciate his attention to our needs and responsiveness in this fast pace market. The entire team was friendly and helpful and made a very complex process relaxed and smooth. Don’t wast time shopping around and come see them. Thank you!

Awesome job! Very communicative and responsive! When an issue came up with the appraisal that was no fault of Adam's, he was quick to let us know and kept in touch throughout the process. Cool under pressure! A rock solid professional at his job. I really appreciate what he did for us!

Adam was very friendly and was available at all times throughout the entire process. Explained everything in detail and answered all questions. He helped make this process very smooth and we really appreciate his great customer service and knowledge! I would highly recommend him!!

My experience with refinancing my mortgage with Primary Residential Mortgage, Inc. was a pleasant and stress free delight! The staff was responsive and the process of refinancing was organized and easy! Tim Foor, sales manager, as well as PRM's staff are professional in every sense of the word. Tim is extremely personable, and when I had several questions, he set up conference calls at my convenience. His expert knowledge of the lending process helped to set my mind at ease. Matthew Shanlian, the branch manager, also kept me informed via short video's of what the next steps would be in the loan process along with tips for home owners. I highly recommend Primary Residential Mortgage, Inc. for your home loan needs.

Brandon was very knowledgeable about both products and process and made himself available for any and all questions throughout the process. The app that we leveraged made it very easy to respond quickly to paperwork requests or any questions that we needed to answer to keep the ball rolling. Not to mention, he helped us get a great rate and save a substantial amount of money in the long run.

I had the pleasure of working with Crystal at Primary Residential Mortgage. She was an excellent communicator who answered all of my questions with direct and clear communication. She often gave me a "heads up" on needed information or documentation before it was formally requested which helped to expedite the process. I would highly recommend working with Crystal, she did a fantastic job.

I was clueless and had a million questions...that's a scary place to be when you're looking to buy a house for the 1st time. Brandon literally made the process easier than buying an ice cream cone! I have to ask, if you're buying a home, why are you not dealing with PRMI and Brandon? No seriously, why not? We cannot thank them enough for "Getting it done" for our family!

Highly recommend Primary Residential Mortgage for your loan needs... Brandon was incredibly helpful and made sure I got the best deal. He was always quick to answer all questions I had, incredibly kind and helpful, and overall made the process much easier than expected. Strongly recommend.

The process from start to finish was wonderful and so helpful! I left each conversation better understanding mortgages and what to look for as a potential homebuyer. Brandon and his team were helpful and thorough, being sure to answer each question with clarity and showing that they pay attention to detail. Brandon and his team were also very encouraging along the way! I would recommend them to anyone!

Great group of people here. They give personal, attentive service to their clients. So much better than big banks where you are just another number - Primary Residential Mortgage works with you on a personal level. Couldn't be happier with their service!

Brandon and his team were a pleasure to work with. The process was wonderful and streamlined. I really appreciate that we were able to take care of everything by phone and online, from the comfort of our own home. I will definitely be referring them to others!