Woodforest National Bank Burbank Rd, Wooster

I have been with this bank for many years. They are very helpful. But.. does anyone answer the phone? They charged me for charges.. I need someone to explain them. But I called 7 times for a 2 hour period.. and none is answering. They opened at 10 am.. it is now going on 12:30 am. Grrr

This Branch has the nastiest Manager ever. Her name is Dawn and she is snotty and never has a smile is really a nasty person and I have have been there 3 times and she act the same way every time. I know a lot people and we were talking about how nasty she is and they said the same thing and they also said that all the girls there are nasty with people. Yes they need some training and not from the Manager cause she does not deserve that job with her attitude like she has. She needs to be in a factory running a machine away from the public with an attitude like she has.

The Mansfield, Ohio Woodforest bank is the ONLY Woodforest bank in Richland county.The ATM at this location is CONVENIENTLY not working many times monthly. Convenient for the Woodforest customer NOT!!!!!!! Convenient for Woodforest Bank and it's profit? YES. To go to a REAL bank and use their WORKING ATM the Woodforest Customer has the privilege of paying the REAL BANK user fee for withdrawing MY direct deposit money AND then because Woodforest can't seem to offer their customer a working ATM Woodforest also charges it's customer a $2.00 fee on top of that. Guess who will be chatting with the Woodforest Banker (who are very nice people and very apologetic) about the ATM being a computer. If Woodforest started losing customers instead of charging ATM fees for the customers they have, I would guess Woodforest may want to replace the ATM computer with one that doesn't inconvenience their customers. Could it be that since Woodforest has only one Woodforest ATM at only one Wal'mart in each county inconveniently not working ATM machines is also a business profit strategy? I have no hidden agenda. I am tired of being ripped off by Woodforest ATM fees.

Mandi needs assistance in learning what customer service is. She is unwilling to assist customers in understanding policy and is more of a bull in a China shop when it comes to dealing with people. She should be replace.

Can never get a hold of anyone, says they open at 10 but can never get anyone to answer the phone. Have tried calling for the past half hr and the phone hasn’t been answered once.

This is by far one of the best banks to account with. I've been banking since I was 14 years old and they really go out of they're way to simplify for you and be informative. Not just another corporation experience, your not a number here. Branch manager Katie is always positive and happy to help.

So nice to know that there is a $2.00 charge if you call, and ask about what's in your account or a pending deposit! So lovely that they are doing this. They never get a break for lunch or anything else smh. It's sad because next probably get charged using online banking which doesn't offer any info other than what's in your account. No pending deposits!

We travel and when I can't get to a woodforest ATM I go to a Walmart and buy something I need or will need and I use my debit card and I get cash back I have no fees

Wonderful people will bend over backwards for you and so friendly love them 🥰

I love the girls at wooster Woodforest they are so friendly and personal me and my fiance bank here and they know us by name.