Chevrolet Of Wooster W Old Lincoln Way, Wooster

After seeing a car on line at the dealership, I took a ride to see it. It's about an hour away, but worth the drive. I met salesman James Brady when I got there. Very friendly and easy to talk to. It was my birthday and everyone there was wishing me a Happy one. We talked over a deal, and needless to say I bought it. Chad in finance was very helpful and friendly also. I was treated very well by all the staff and could tell they all work together well to give you a good customer experience. I wish I lived closer to the dealership for my service, but as I said I'm an hour away. Thanks James and Chad for a Great buying experience and a Happy Birthday!

I purchased a car from on Saturday 5/30 this was a great experience. Tyler was salesman and he was awesome. He worked with me and also educated me and the experience was awesome. The manager Chris was is a really nice guy they went above and beyond. I recommend the dealership to anyone looking for new/used vehicle. They are stuck with me. Will be refinancing in 6 months with them.

Just had the BEST EVER car buying experience at COW! I was fortunate enough to have Tyler H. as my sales rep for the purchase of my Lexus. He went above and beyond. I was treated with 100% professionalism and a smile, something some of the other sales reps are lacking. You would have thought he was one of the dealership owners! Make sure you ask for Tyler. He is simply, the best.

We leased an amazing 2022 Chevy Silverado Trail Boss today. It was an amazing experience! Our new favorite sales guy Tyler was absolutely fantastic! He did a great job explaining everything and was absolutely awesome. Would definitely go back to see him in the future! Way to go! In this crazy world just the little things add up real quick! Way to go Tyler for all you did and for making us happy customers! U Rock!

I bought my first car this past Wednesday and the team at Chevrolet of Wooster was AMAZING! I worked with Jason and he was very kind and helpful. Jason, along with the rest of the team, made the buying process very easy for me. I would highly suggest going to this dealership when searching for your next vehicle.

If you are not local, do not call this dealership, do not waste your time driving to this dealership, and most certainly do not believe a word that they say. I had the same experience as so many other reviewers here have had. I found the Camaro I had been looking for online and it was listed as in transit. I called the dealership and was told that a couple people had called about it, but that if I showed up in person and started the paperwork, it would be mine. So I packed up the kids and drove an hour and a half down there. I went through all the paperwork they could do without the car there. I even agreed to pay MSRP and take way less than I should have on my trade in. When I tried to pay a deposit to secure the car, they wouldn’t do it, but told me they were a “laid back” dealership, and that they would call me when it came in. So I waited for two weeks, excited about getting the car I’ve been wanting. That’s when I got a call from the manager, giving me the “bad news” that they had sold the car to an employee. Not even to another customer. To an employee. Zero honesty and zero integrity at this place. I never write reviews, but if I can save even one person from being conned by these people, it will be worth it. Whatever you do, find another dealership.

Tyler H is the man!! Went well above and beyond to make sure my needs were taken care of. One of the best in the business in my opinion. Very professional and well spoken and always makes sure to go that extra mile. Make sure to ask for Tyler if you have any automotive needs!!! Thanks again sir!

I took a 5 hour trip one way to look at truck that I was interested in and Trent from sales was able to let me trade in my current truck same day with no hassle at all! It was great knowing that I didn’t have to make that trip twice! Great place with very down to earth people definitely recommend going here!

Cashier was very helpful. Service advisor made no contact with me in the week my car was there unless I called in. Repairs were not really explained. Was given wrong total. Car was not repaired correctly when I picked up. No multipoint inspection done or I did not receive a copy. Have extended warranty with 100.00 deductible but repairs cost me 484.73 out of pocket for 2 covered repairs and an 39.95 coupon oil change.

Sales staff is amazing! Tyler is the best, he treated me like family and helped me find exactly the vehicle I wanted. Him being in the finance department helped me get the best deal possible! This is the place to go!

Customer Service was excellent ! I loved working with Jason to get my new ( not brand new but new to me) vehicle ! Finance manager and everyone here was so friendly and helpful. I will be back for sure and hope to send a few friends their way as well. Thank you !! 😊

I worked with Brian Turner to get my 2022 Traverse RS AWD! I saw on their site they had one in transit and call them up right away. He told me it was available and worked the numbers and took my deposit over the phone to hold it for me. The traverse came in last Friday and I picked it up on Saturday!!!! I would 100% recommend working with them!!! Also they don't believe in marking vehicles up over MSRP like some dealers are doing these days!!!! Thanks again to Chevy of Wooster

Checked availability of a car, I drove 11/2 hours to the dealership, I was looking the car over with the keys, a woman came up while I was looking at the vehicle and they sold it to her right then, if I was in the process of checking the car out, I should have been able to buy it, I was in possession of the car at that time. (Very very unhappy)

Everyone was super friendly and very accommodating. Best car buying experience I've ever had.

I worked with Kyle and he did a great job helping me get a trailblazer. He was very helpful during the whole process and explaining features and loan and warranty of my new vehicle.

We had an excellent experience and the whole staff was knowledgeable and professional. Tyler Harvey was our sales representative and took excellent care of us. We drove almost 2 hours and drove past multiple dealerships to do business. We will definitely do business there again! Thank you And God Bless!!!!

Tyler Harvey was a great dude to work with would definitely recommend him for your car purchase. He is a truthful upfront and God fearing man.

Purchased a Corvette from Chevrolet of Wooster yesterday... from out of state but had a GREAT experience! Shane Mast was excellent to work with - professional, friendly & informative. Found a great car long distance and Shane and the Professional Staff at Chevrolet of Wooster helped make it happen! Thank you so much! Love the car!!! Highly recommend this dealership! A+++

Everyone that we talked to, from Chris, to Phil, to James, to Noah and beyond where amazing! So kind and respectful. They worked with our budget and got us into the truck of our dreams. They treated us like no other car dealership we have been to and we will definitely be going back next time we are in need of a vehicle. Working with Noah was amazing. You can tell he has a big heart, you can tell the second you walk into his office, but it continues through his way of speaking, and his humor! He is a genuine, down-to-earth person, not just another salesman giving you the average pitch. I wish I could give them 100 stars!!! 10/10 will recommend!!!!!!

We had great experience with Kyle Boley, he kept in contact with me about the arrival of my 2022 Blazer RS

Brian was excellent to work with. He had the truck waiting for me to test drive. He was very knowledgeable about the 1500 and he was able to level with me about the payment. He worked with Brett to get me the price I needed for my trade-in, and we agreed on a price. Brett was a great person to work with and he was upfront and truthful about what he could do for me. Noah was also excellent to work with in the finance department. He did not try to oversell any extra insurance. He explained them to me and did not push them on me. All three guys were personable and made the buying experience very easy. It was worth the hour and a half drive. I will be ordering a bed liner and tonneau cover through them in the near future. Thanks again guys!

Had a great experience! Tyler in sales was fantastic! Left one happy lady!

It's hard to haggle prices these days but I'm satisfied with my purchase... they found what I was looking for first!

I have many health problems and with covaid surrounding the area again, when my check engine light came on i was worried about my health and my car. When i called Jessica Stoler service Adviser, she understood my worries. she made me an appointment for the next day . She Picked up my car and dropped off a very clean loaner car that same day. the very next day she called me talked to me about my car problems , and at the end of the day she returned my car at my house and picked up the loaner car. she could of saved my life by giving me great service, and going out of her way and picking up my car and returning it to me repaired. jessica stoler is a top of the line Service Advisor , that i have trusted my car and my life with for several years. I will only go to this shop, as long as Jessica Stoler works in the service department. Her Honesty is top notch.

This was my first visit to the dealership. Needed an oil change and tire rotation. Took about an hour and waited in their lounge. All good!

Everyone was very helpful! I got a notification from OnStar that I had a flat tire late at night, I came out and looked at the tire that was completely flat and I had to put the spare tire on. I called the dealership first thing in the morning and they told me I could drop off the car right away. They were waiting for me with a rental car ready to go so I didn't have to stay for too long there and I still made it to work on time. Even though I did not have an appointment, they were able to change all tires and change my oil by the next day. Great service!

I stopped by to purchase a vehicle at this dealer and Trent the sales agent that helped us was very nice and provided us with all the information we needed for the vehicle we purchased. He was Great help and was very efficient. Did an awesome job showing us the vehicle and everything about the vehicle. Great customer service. Thank you Trent for the great customer service.

I've purchased numerous cars from numerous dealerships over the years. This was my first time doing an out of state purchase (I live in southern california). Brian Turner was my sales rep. This was the easiest and most simple car purchase I have ever made! Brian was extremely helpful and always friendly, even when I had multiple questions and would call multiple times a day. Chad Pifer in finance was a great guy as well, super friendly and extremely helpful. I highly recommend Chevy of Wooster and Brian Turner to anyone local (or across the country) to seek them out!

The pictures of the cars on line DO NOT reflect the actual appearance at the car. The show 28 pictures of a CC and make it look great. They do not show the materials that can be seen on 4 sides hanging down below the car. They do not show how sun damaged the Sideview mirrors. They do not show all the structure damage where someone had jacked this car up so many times in the wrong place. They didn't show he damage on every rim. The sales men just lie.

The staff and sales department at this dealership are absolutely the best! I worked with Brian to get my car traded in on a newer, sportier ride. This was the easiest car buying experience I've had, and I've had quite a few. Great people, fair prices.

I can't say enough good things about Tyler in the sales department. BEST experience I have ever had buying a car. Transparent and will do anything he can to help you and your family purchase a vehicle. Ask for Tyler if you want a stress free purchase process! Great Dealership.

I have had 2 great experiences using their service department. Great communication, customer service and price! Jessica and James are top notch. Nobody wants to take their vehicle in for service but they made everything as convenient as possible. I will definitely be back.

If you are looking for a new or pre-owned vehicle TYLER HARVEY is your guy! He cares so much about his customers…is down to earth…and not pushy AT ALL! It was an absolute pleasure working with him! Ask for Tyler Harvey!

Dishonest salesmen Rick and Tyler. I spoke with the salesman Rick over the phone and told him I had 16k for a vehicle that was on their website and not to waste my time or his if I came out to buy it. Rick said I would not be wasting my time. I arrived and Rick was not there, so I spoke with Tyler. I told him what Rick and I had agreed upon and he wrote down 16k on a piece of paper. Tyler pulled up the Carfax and the vehicle on his computer as well as the notes that Rick had put into the computer. Tyler even did a soft pull on my credit. We test drove the vehicle and pointed out a couple things wrong to Tyler that he said they would fix. Tyler said he would like to see me sign papers for the car before I left, and I agreed to that as well as leave a deposit on the vehicle. After that Tyler said he had forgotten to do one more thing and went to the see the sales manager. He returned and said we cannot sell the vehicle to you for 16k. So after driving there, test driving, talking with 2 salesmen, two verbal agreements with the salesmen, no sale.

Wanted to leave a review for Tyler at Chevy of Wooster. He was great to deal with and made my 2.5 hour drive worth the while! He will get my business moving forward and if your in the market for a vehicle you only need to make one call and it’s to him! Thanks again to the whole team of Chevy of Wooster, you guys are great!

I’m through taking my vehicle here. Thought they might be able to pop our rear heat shield back on under warranty. Alas, that’s run out sooner than we were previously told. After a $30 fee for them to tell me they can’t do anything and an estimate for a $130+ fix after they ordered parts, I took it to a local guy with a lift. He zip-screwed the existing shield back on securely and had the car back on the ground in 5 minutes flat. He didn’t even want to charge me. I tipped him $20.

Great purchasing experience super excited very professional service. Finance guy Tyler made everything streamlined and easy for sure asking for him again next time. Great job Chevy team.

My purchase here got off with a bumpy start and some serious miscommunications. But once everything was sorted out it was as smooth and as easy of a cur buying experience you could ask for. The staff were polite and respectful. I would certainly consider purchasing from here again in the future.

I have been bringing my truck to Chevy of Wooster for over a year to James Hurley and Jessica. I have been treated with the utmost respect and professionalism until today. The price of the oil change and tire rotation went from 55. to 80. When asked James why he didn't bring it to my attention about the price increase, he said I am the only one that has complained about and then hung up on me. I think $80. is disgusting to pay for an oil change and will no longer be bringing my truck to Chevy of Wooster especially since I am the only one that has a problem with paying $80 for an oil change and tire rotation along with being hung up on by James Hurley.

If you’re coming from out of state do not buy here. After asking several times if the vehicle had any dings or damage we were given a “not anything noticeable!” We know it’s a used vehicle, we just wanted to be aware of everything before driving 4.5 hours (with three kids under 4) we arrive and right off of the bat drivers side seat back has scratches in the leather all over it (which were conveniently left out of all photos that we requested before coming). Also that particular vehicle was no longer listed online and we had not had the chance to view the carfax. Severe damage reported, that we had no idea about until arriving so another negative. Turns out they had the same vehicle just newer also in the lot so we decided to go that route.. UNTIL financing. We had been prequalified with a lender with the terms we wanted but would take three days to be funded. We were assured however that they had 30+ banks they work with and with the credit score that financing with them would be “no problem”. Not the case, high payment, higher rate than we wanted, and lower term lengths. All in all not a great experience and left without the vehicle.

This is a place with no loyalty for their workers. My son was the finance manager and when he passed away they actively worked to demean his widow. They care nothing about anyone other than their bottom dollar. Steer clear and spend your hard earned money somewhere else! Do not support this dealership. Jl

Horrible mannered Sales Associate/Finance Tyler H called and texted me after submitting my cash offer and would not say if he would accept my offer until I told him if I was trading another vehicle in for it. BAD. BAD. BAD. I guess I should have read their reviews at 2.5 prior to attempting to deal with such sales team.

We had a wonderful customer experience with Tyler Harvey! Tyler was very informative, listened to our needs and made things happen to enable us to get into our "22 Blazer. Absolutely no pressure and was willing to work with us financially! Thank you Tyler Harvey...we love our new Blazer and look forward to working with you in the future!

My experience at this store was fantastic, VERY CLEAN, great atmosphere, good selection! Tyler Harvey was my salesman, he went above and beyond my expectations and delivered a great experience. 10/10 I’ll be returning for my next purchase!

I encourage you to visit them and ask for Tyler Harvey, great guy and very knowledgeable! He can definitely help you with your new car purchase!

Had a great experience with these guys. Great service from Jason Han. Love my truck! Thanks guys. I'll get my next truck from them too.

Tyler was very helpful and very efficient and helped me get my dream car definitely way better than any other dealership

STEER CLEAR OF THIS PLACE!!! I wish I would have seen these reviews before I bought a plane ticket and flew to this extremely dishonest dealership. After a few days of discussion with a salesman over the phone I agreed to the price of a truck as advertised and I made my travel arrangements. After arriving at the airport and taking a 1 hour ride to get there I was told that the price increased to $3,000 more than what was agreed to. I made the decision to cut my losses and fly home empty handed. I figured if this is what they do, God only knows how honest they are on the condition of the vehicles. I can only hope that this review will spare someone from the overwhelming feelings of dishonesty, disgust, anger, frustration, and resentment. The old "bait and switch" is alive and well here and it was extremely dishonest. I can't believe they are still in business. PLEASE DO NOT WASTE YOUR TIME OR MONEY AND BUY SOMEWHERE ELSE!

Bought a car, but bad customer service. UPDATE (post response): I’ll elaborate a little. I lived 4 hours away and found a vehicle for a great price. The process of finding out about the vehicle and it’s specs virtually was tough, but the gentleman helping me was responsive and informative. I was in a lease on another vehicle that I was assured they could buy me out of. I made the 4 hour drive (8 hours total) one day to find out that they could no longer buy me out of my lease. They still offered a great deal, so the sale was made. They weren’t able to offer me anything to get both vehicles home, so I had to leave my leased vehicle at their location and return a few days later with my wife to pick it back up. Now, 16 hours worth of driving later, I still had to return my leased car and pay the amount I still owed. A week later, the battery on my new vehicle died. Not wanting to make another 8 hour trip, I paid for that. 2 months later the lift gate on the trunk stopped working. Again, I paid for that. I love my vehicle, but really wish things were handled differently. I understand that I put myself in this situation, but I felt that they knew they “had the sale” once I made the drive, and took advantage. Lesson learned.

On December 21, 2020 I bought a used 2019 Ford F-250 from Chevrolet of Wooster. I had a very good experience, my salesman James Brady, was not over bearing or pushy , and in fact he was very helpful and obviously knew what he was selling as he answered all my questions. The management even lowered the cost of the vehicle without the stress of haggling when I inquired what their best price was. I would add that I had done my homework prior to buying this vehicle and had looked at several 2019 trucks, so I knew what this year truck was worth, and the vehicle was already priced appropriately and actually lower than similar vehicles that I had seen. I would recommend this dealership to my friends.

CHEVY OF WOOSTER has shown me that they are not only good at what they do ... they truly have that "home town dealer" feeling--> but yet they maintain a large selection of vehicles and a lot of people willing to help you find your next car, easy and fast!

Brett, Kyle, Noah and the entire sales team are outstanding to work with. It was quick easy no pressure leasing my new truck there. I'll always come back to get my vehicles at Chevrolet of Wooster.

My husband and I came to this dealership in search of upgrading from our 2019 Grand Cherokee Limited X to a used Chevy Tahoe. Little did we know, the dealership goes off fair market value and pretty much explained to that they will only offer what your vechicle is worth based off an auction that the general public CAN’T even go to. So they expect us to buy a car for retail price but yet want to give auction based pricing for your trade. Our trade retails for $39,000 to $40,000 as it sits currently but the dealer told us that that our trade was only worth $22,000 and they could buy our vehicle any day of the week for $22,000. The sales manager was very arrogant and impersonal. We came here understanding, flexible and willing to put a decent down payment along with understanding regarding some negative equity but not over $13,000 worth. Definitely lost a sale and any future business. HIGHLY DO NOT RECOMMEND.

James got me in right away and provided a loaner while service was being done. Great service and helpful friendly staff as always

My 2020 Equinox needed a tire change, there were no tires in the area. Jess made sure I had a loner car and managed to get me a tire by the next day! I was grateful to have my car back so I could finish moving and go on with life! I appreciate good customer service!

Couldn't be happier with the experience and customer service we received at Chevy of Wooster. I messaged about a truck they had just received in. No pictures yet just a description. Rick messaged me the entire time keeping me up to date on when it would be ready to sell. Provided me with all the pictures I was looking for and then quickly scheduled an appt. He was a fun and no nonsense salesman. Then Noah in the finance dept. was very quick and thorough with the financing part. He explained everything I signed and didn't pressure us into buying any extras. Overall I was very impressed with the service we received from Chevy of Wooster. It was fast, easy and everyone there was very nice and inviting. I highly recommend this business!

I appreciate the attention the staff provides to me and my used vehicle. I do not drive an expensive car yet they always try to make me feel like a valued customer when I am at the dealership. They address the problems I am visiting about and give me information about upcoming maintenance or repairs that are scheduled to be done to my vehicle so I can keep my car on the road and operating safely. The Chevrolet of Wooster employees are doing a good job, Thank-you!