PNC Bank Washington St, Gurnee

The worst customer service, wish I could give zero stars i am sinc 15 year coustomer pnc bank today i am visiting for wire transfer and banker not available, and cashier's talkign rudely she say you need apointment for this 1st you take apointment and come back then i going other PNC brach Grayslake IL. and that manager name Monica Rodriguez she is so nice she take care right awy and she say you no need apointment you welcome any time. i wish PNC Bank Headquarters take action. change staff or train again.

Jusr the worst customer service ever. They do everything NOT to help you.

Had an issue with a 6 cent account verification withdrawal on my account that PNC's system charged me $36 NSF fee on.. Yup 6 Cents! called PNC customer service and the rep. was really rude and condescending and put me on hold for nearly 30min just come back on the phone and say yup we are charging you $36 for 6 cent charge and with no explanation?? And nope didn't have 6cents in my account because of bills, don't judge me I paid my bills! 😅 So I came to this PNC branch in Gurnee for better results and well needless to say everyone was really nice and helpful and wanted to help resolve the issue at hand.. Karen Tewell-Harmon the banker here was very helpful and basically went step by step on my account to clear up any misunderstandings and was very sympathetic to my situation. 5 star service all around! Great job!

Friendly staff, always nice and professional

Worst Pnc branch ever non friendly staff. poor customers service

The worst customer service, wish I could give zero stars. I am not even a customer; I called to set an appointment to ask questions about potentially opening up an account with this branch and was asked right away for my SSN. When I asked why, she said it was to put me in the system, I don't understand why I should give that out over the phone for a business I don't even have an account with. After more personal questions that I just didn't want to answer, she seemed to get an attitude because I stated I would prefer to talk to the banker in person about this info instead of over the phone. I wanted to go in at 9:00am, she said that slot was already booked, so she put me on a "brief" hold for approximately 26 minutes and then hung up. Just from this first interaction, I will never be banking with this company and don't recommend it to anyone; I ended up calling Chase Bank next and it was a way more pleasant experience; they efficiently made a 9:00am appointment for me, without berating me with personal questions.

I have been calling to try to figure out account information so I can receive my stimulus and still have heard nothing back and the IRS said it was deposited in my account. During these hard times it would be nice to be taken care of.

PNC has been my bank since 2000. Before I moved I always used the Gurnee, IL branch. I don't get there as much anymore living an hour away, but I went this past Saturday to deposit some checks. I noticed some Sesame Street posters up and made a comment that my daughter loves Elmo. The nice young man gave me a bunch of free stuff including a poster, stickers, crayons and a DVD of Sesame Street! Thank you PNC!

I had a very rude girl, and I couldnt even deposit my check

Should have a coin machine : )