Muller Honda of Gurnee Grand Ave, Gurnee

Today went to Muller Honda went to get the Honda Pilot. Dave greeted us as we came inside even though he wasnt my official salesperson I thought our experience started off real good. The paperwork was smooth a different experience than your other dealership. Full explanation regarding details of the vehicle and features. Finally, the final part was with Finance and real smooth and easy. It was quick easy to the point and I really appreciate it. Great Experience. Thanks Dave. Will recommend more people here.

Daniel Provided outstanding customer service to me and my family! I highly recommend Daniel at Mueller Honda in Gurnee for your next car purchase! It is worth the drive from Milwaukee. You will not be treated better! Awesome dealership!

I use to love this car dealer when I first went in to purchase my car they were the best and I was thinking of going back but I won't anymore. They are the worse at getting back to you! I have called several times the fiance department (3/24/22) left several messages, I even tried chatting with someone to give them my information so the fiance department to get backed to me well it's now 4/8/22 and no one has even tried to call me. It's terrible! I can see they don't want people's business back if I can't even get a hold of someone to assist me, maybe after this review I'll get a call back.

By far the fastest experience buying a car you'll ever have. Walked in to reserve a car I inquired about that was being manufactured. Working with Gracie, I was able to put down a deposit and walk out the door in <15 minutes! Three weeks later when I went to pick up the car, I spent <20 minutes with Eric in the finance office! That's unheard of! Whatever company gives out awards for dealerships should create an award for "Dealer that Values Customer's Time the Most" and hand it to this dealer. Price was great, but the amazing thing is that they did all of this with exceptional, personal customer service too. No fuss. Super friendly and responsive. So painless. They even were able to register my car in a different state. That's a huge deal and I really appreciate that. (3 months later UPDATE: The state registration office was running so far behind that my original temp registration expired before my plates arrived, but Samantha proactively obtained a second temp registration that would arrive just in time so that I would not have a lapse in registration. That's the level of customer service I'm talking about.) And they delivered the car as soon as they could, answering all of my questions transparently during the 3 week wait, rather than other dealers that just waste all of your time or pressure you to stop asking questions or say you've reserved a car, but then disappear and never actually get you the car. Would highly recommend this dealer and definitely would return. If you value your time and want to be treated right, go to this dealer.

The purchase of a new car was a pleasant experience. We usually purchase Hondas from our local dealer but they were too busy to call us back. The salesman Pat was great to deal with. He always returned calls when we had questions. Even though Muller was 40 minutes away we made a deposit on a new CR-V Hybrid. It took 4 months for the car to arrive but we were advised of progress along the way. When we came to pick the car up everything was ready. The price was what we agreed to 4 months earlier. They also gave us more than a fair number on our trade-in.

They will straight up lie to you. If the vehicle is leaking fluids, they will super clean it and say it's fine. They will also sneak tons of hidden fees in, say some are included and then charge you. I'd highly recommend going somewhere else. My instance is probably going to turn into an auto fraud lawsuit.

This is my third vehicle with them. Ivan is a great salesman. Waited for the car I wanted and didn’t push me into something else. Brian made sure I was were I wanted to be with my payments. Was in and out in an hour and a half.

Great, low pressure sales. Jasen worked hard for us to make it work. The finance mgr Phil was great too. Certified future Muller customers for our future car needs for sure.

This is a top notch dealership. We had a very enjoyable time from the time we came in to driving out in a new Ridgeline truck. They are a great group of people to deal with. Do yourself a favor and check out this dealership.

Bought a car from muller the salesman Ivan Navarro, a class act person from the begging of the transaction to the end….. professional and knowledgeable…. Highly recommend this place ask for Ivan and I have to mention the technology lady at the end when your leaving with your vehicle here comes Lisa the technology lady to make sure you understand all your buttons on your vehicle thank you Lisa… and Iván very much appreciated Thank you for the great experience 👍🏾

I had great experience with Edna velasco-she was extremely patient with us while giving us the manual instructions-In fact I stopped by twice to understand few more things which I didn’t get first time -I wish we have more people like that .you guys are lucky to have her -thanks

Juan Arias did an excellent job at helping me find my perfect vehicle. He helped me to get the best price and was patient with me and explained every step of the way. I will definitely be coming back to him in the future when I need a new car.

Got my Honda today and Gracie was the salesperson. She handled everything smoothly and with full patience. The best part of the sale is everything done through messages. My application was delayed more than the normal processing time, but Gracie ensured everything went smoothly. I had a great experience at the dealership. I would highly recommend Muller Honda of Gurnee.

I have been a very satisfied customer ever since Mueller Honda of Gurnee opened. Their workers are professionals, very honest and knowledgeable to talk to. The facility is clean and have many great amenities for their customers. Because of this, I will continue to be one of their customers. A+++!!!

What a great place to buy a car. Our sales person Danny Kim was unbelievable. At no point did we feel pressured to buy or have the typical pushy dealership experience. Danny was upfront, honest and very knowledgeable. Muller Honda has a family atmosphere clearly evident from the warmth of the staff. Brian (Business Mgr) and Don were also a pleasure to deal with and the hospitality felt real. We leased a Honda Passport and will certainly go back to Danny and his team for our next vehicle.

I had a great experience at Muller Honda. My sales person and the rest of the folks there were all great. They made the whole process from the test drive, to trading in my old vehicle me, to purchasing the new one as quick and easy as possible.

David K. was our sales person and was absolutely amazing! Energetic and eager to help us. Let us test drive as many vehicles as we wanted to to find the car that fit us best! Brian walked us through the financing and had us in and out in minutes! Lisa was spectacular in showing us the details of our vehicle and helped us get it setup! Overall an outstanding experience and couldn't be happier, thank you all!

It was time to trade in my 2008 Civic for something newer and with fewer miles. I was very happy with how patient Miriam Z was while I tried several pre-owned vehicles. The entire staff I met were great and when I picked up my 2018 CR-V, it looked like a brand new car. It sparkled and the interior detailing was great. Very happy with the service and my car.

It was an easy process all the way through. Gracie was a true professional and had great follow through.

Muller Honda of Gurnee is an excellent dealership with a great team that truly cares about their customers. I had the pleasure of working with Pat, Andrew, Don, Brian, and Edna during the purchase of my vehicle. I give everyone 5/5 stars because they were so much help with my car purchase. When I say that this dealership truly cares about their customers, I mean it. I had already purchased the vehicle and had agreed to the finance terms when I got a call the next day from Brian. He said if I’d like to come in to the dealership to sign the new finance terms with a much lower APR. I immediately said yes and left to the dealership. He was able to cut down my APR by nearly half, saving me about $50 each month. Brian had already done his job but he went the extra mile to save me some money. Please don’t look anywhere else for you next Honda. Go to the guys over at Muller Honda of Gurnee and they will take care of you!

I went in today to look at their cars and had Angel H as my salesman , he was amazing and very patient as I test drove 5 or 6 different vehicles. Great customer service all around. Very patient, professional, and kind. I definitely recommend going to Muller and asking for Angel if you are looking to purchase a vehicle

My overall experience was top notch, from start to finish. I am very pleased to be coming back to Honda family. My sales person (Steve Friedman) at Muller Honda of Gurnee made my experience simply fantastic, it very stress free and easy to work with especially at this time with all that is going on. Steve, answered my questions and never made me feel what I was asking was important and not just going in one ear and out the other, he very easy to work with. Followed up with me when he said he would, and never made me feel like I was just another customer to get in and out of the dealership. My time at Muller Honda was simply a great experience. 5 Stars!!

Great experience here. No hassle and no hustle. They beat everyone's price and took time to sync my phone and explain all the features of my new car. This is how car buying should be! Thanks Muller!

We came to Honda looking for a family minivan knowing there were others we were interested in besides their Odyssey. However, Dan ruined us for all other salesmen. He was so great to work with and so accommodating with our wants and needs in a vehicle. He wasn’t pushy at all and it truly seemed like he just wanted to help us find what was right for our family. We went to see other vans but knew that Honda (and Dan) were what we wanted. We would recommend Honda, the Odyssey, and our salesman Dan 10x over! Muller Honda has some life long customers after our experience.

My sales agent Terrence as well as the rest of the team was absolutely exceptional! They were open and honest with pricing and processes and had me on my way with a brand new car in under an hour, which was a truly impressive feat. I would absolutely recommend Muller Honda in Gurnee to anyone who is interested in a quality vehicle and exceptional customer service.

Really great experience today at Muller. Leased a new civic for my son and the whole team at Muller was great.. shout out to David who made the process a breeze

This is the go to if you're looking for a car! The people are great and I believe will get you the best deal! Robert Tarillo and David Krochmal, best sales guys I ever dealt with!

I love how it doesn’t feel like you are being sold on something at Muller. The employees don’t pressure the sale. All my experiences at Muller have been very seamless and I’m always getting great help with whoever I work with. Daniel Lopez is awesome. I’d definitely work with him again.

I am a customer of Muller Honda of Gurnee for last 5-6 years. And on Tuesday I signed my 3rd lease for Honda Civic 2021. I would like to say a huge Thank you to David Krochmal and Bob Tarello. Those guys always make my experience super smooth and painless. Easy communication about pricing, and all of my questions were answered instantly. Those guys know how to make ladies happy. Especially picky ladies like me :) I would highly recommend them to anyone who is looking for a car and wants to be treated like a valuable customer. Those guys definitely will help you!

Gracie was so kind and patient! She listened so well and got me exactly what I wanted. Thanks so much for the awesome service- it's so hard to come by these days!

I recently bought a Honda CR-V from David Krochmal at Muller Honda of Gurnee. I could not be happier with the entire process. We spoke once on the telephone before I went to the dealership and I told David what I was looking for and he told me exactly what trim level to get that met all of my wants and needs. David's knowledge and professionalism was TOP NOTCH! When I arrived at the dealership, the vehicle was ready and the finance office was waiting to see me. It was the smoothest and quickest transaction I have ever experienced when buying a new car. See David Krochmal for your next vehicle and you will not be disappointed! Thanks again David!!!!!

Jason is the best (as I'm confident your other service specialists are as well). However, based upon my experience over the years,] I have encountered no reason to switch my allegiance and will continue to my auto maintenance needs serviced at Muller through Jason's expertise. Thank you for the great service.

The dealership was very efficient and treated me well. We drove 4 hrs to get the vehicle and they did not disappoint

Recently bought my first car at Honda with Danny and I don’t regret my buy one bit! Great customer service and had me in and out the door with an amazing deal on my 2019 Accord. I’ve been here a few times for oil changes, etc. and the guys over at service are always a great help. Especially Jose who always takes care of my cars needs and makes visits so much easier. This place overall has amazing staff and if you’re thinking about buying a car here, DO IT! :)

Love Muller Honda! The people are so nice; very professional and efficient. Service Department is great. They are really concerned about your vehicle and make sure you are completely satisfied with the work performed. I love the waiting room! I can bring my dogs! They love going to Muller Honda too!

This place is fun to be at, they take care of you and ask you the right questions. We have bought 4 cars from a salesmen named DAN HAMMOND. You need to see this guy, he hooks you up. Consider stopping by and saying hi to Dan if your in the market. He won’t let you down!

Dean was very ahead of things, on top of everything. Jason was also very helpful trying multiple different banks for a credit approval, and had all the paperwork ready. Both of them worked on helping my mom for a week. We were in and out of there in less than 2 hours. They got my mom a decent car with bad credit and a low down payment as well.

I have two rules of car buying: 1. Never buy "New", and 2. Never finance.... I broke both of these rules at Muller. I put a deposit down on a new Honda, and came into the dealership a couple days later to finish the deal. Everyone was super welcoming and helpful when we walked in- good vibes. Dan Hammond was our salesman, whom was extremely helpful and won me some rebates that I wasn't previously aware of. Shout out to Eric Bass for his expertise and friendliness during the signing process, and to Nick Reed for his help on showing me how to go about service when I need it. You can't go wrong when buying Honda, and their warranty program is tough to beat, as they don't push it through a third party. Having a class act group of people to walk you through the stressful car buying process makes all the difference in the world. Thank you, Muller Honda!

Dave and Brian made the buying a car experience VERY QUICK, LAUGHABLE & PAINLESS. They worked super hard to get me into a car. I love my new car. Thank you guy's SO MUCH!

I bought two cars (my 3rd and 4th Hondas) from Steve Friedman here - 2020 Accord and 2021 Civic. Him and Eric Bass made the process easy. They stayed late on a Saturday and went above and beyond for both purchases. I recently got a flat and needed a new tire special ordered. Steve made arrangements for me with the service department. These guys are top notch and I will not go any place else! Thanks for the awesome service! I highly recommend!

Today is the first time in over 40yrs that I gave repeat business to a car dealer. Mueller Honda of Gurnee prides themselves with honest competitive pricing and a friendly relaxed atmosphere through the whole process. There service department is also great with pricing and service

We have been customers of Muller Honda of Gurnee for many years. We always talk with our sales representative Steve Friedman. This was our third vehicle purchase with Steve. He always works with us to get the best deal he can for us. Our son has also purchased two vehicles from Steve. All of the staff are friendly and professional. Thank you to all including, Nick Reed in customer relations, Brian Odom and Eric Bass in the business department, and Chris in the service department. With all our past vehicles the service center always provides great service. I would highly recommend Muller Honda of Gurnee.

Great experience buying a new car. Very easy process with no haggling or upsell. Got exactly what I wanted for the price agreed upon beforehand. Would highly recommend.

They made the whole car buying process understandable and much faster than I expected. They provided clear answers to any questions or concerns. For someone like me who avoided car buying, it made for a very good experience. The car I asked for at a price I could afford!

Most efficient and most pleasant car buying experience in over 50 years of buying cars. Everyone I had contact with at the dealership made me feel welcome and valued me as a welcome friend.

Great experience working with Muller on the purchase of our certified used car. Our salesperson Luis was very helpful and not pushy. The manager and finance guy were also great to work with. I did a TON of research before buying the car and Mullers prices were some of the best around. The internet prices are very competitive. After spending the past month used car shopping, as we were finalizing the sale I was hot, tired and bored waiting for the paperwork to get done. I got a little crabby with the guys, but they were cool and explained what was taking so long. One suggestion is to explain ahead of time rather than after. One other thing that was different than the zillion other dealerships I’ve been to in the past 30 days was no one offered us a water or coffee. Not a big deal as I bring my own water bottle, but it was odd. Not a reason to not buy a car, more of a tip for the dealer. Bottom line- I recommend this dealership if you are looking for a car at a competitive price. This was our first used car purchase and it was a little different than doing a new car purchase but an overall good experience.

This was the best car buying experience we have had. No haggling was necessary. No dealer add-ons already installed. You choose what you want, if anything. The price was great. The CR-V is exactly what we were looking for. Our salesman Pat was informed, professional and excellent to work with. No pressure was ever felt. The sales manager Andrew was also great. The finance guy was excellent as well. He found us a better rate than we expected by shopping around. There was no pressure to buy additional products like warranties but they were offered if we wanted. This was definitely not the normal high pressure experience we are used to from past experiences elsewhere. I doubt I will buy a car anywhere else in the future.

We visited several car dealers yesterday trying to find a car for my college-age daughter. The experience we had at Muller Honda with our salesman Jason Lumpkins was completely positive. He was easy-going and helpful, I hope I can do business with him again.

I love this place. The staff are so friendly and so helpful it’s great to have my questions my worries and problems addressed right away. The service men are nice and informative with what’s going on with my car. Just an all around perfect place to go for a vehicle and service. Honda is a great car for people that like dependable cars.And awesome for driving in snow. And very affordable. You won’t regret buying Honda.Gracie is a great Salesman.

The team was very nice, professional and helpful. I also needed my SUV detailed. The company they contracted is fantastic. My car looks better than when I got it 7 years ago. It was in rough shape and the detailing team worked a miracle! Great job! Thank you!

Everyone was very helpful, especially Alan and Jose. Alan helped put my nerves at ease when I had service questions concerning my tires. He was happy to help me by phone even after I left and followed through with me. If I am ever in the Gurnee area again I will most certainly utilize the Muller Honda service department. They made me feel “at home” even though they weren’t my local dealership. I was stranded due to a bubble in my tire and far from home, and I’m so glad Muller Honda was there for me. Highly recommended!!!

Great service! It was a pleasure to work with Daniel! Everything was done as promised and on time ! Highly recommend this dealership

Absolutely the best car purchase I ever made! Everything was done over the phone and internet and everything was ready when I went to pick up the car. A used car that I have yet to find any flaws on. Justen Lumpkins made everything go very smoothly.

They don't have loaners at this dealership, which is inconvenient when your repair is going to take several hours. They had my car all day and didn't call to let me know if it was going to be ready by the end of the day. When I called to find out, no one answered, even though it was during business hours, and no one returned my call u til the next morning. Still gave them three stars since the repairs were eventually completed by the next morning, and everything seems to be working now.

Dean was an excellent salesman. Very informative, but not pushy. He answered all of my questions and was very patient with my multiple phone calls. I was amazed at how many items were part of the certified used car checklist. The dealership was very clean and inviting. I would highly recommend Muller Honda. I would especially recommend Dean, who was a down to earth, regular, nice guy!

Last week my wife and I bought a new 2020 CR-V Touring model. The salesperson, Gracie Carrasco, was wonderful. She answered all of our questions, set things up for us in the new car, was super to deal with and made us feel well taken care of. I highly recommend both the dealer and Gracie.

Little Sheep / Borregita 🐑 is finally here!! I'm a couple days late in reviewing, but the patience in waiting for this beauty to be made especially for us has built endurance, gratitude and by far exceeded in all my expectations. I'm a very simple gal,but so so grateful.🙏 . Blessed by God and spoiled by my husband. 😘🙏 . Thank you my love for working so hard to provide for our family,leading us and making sure we are not only safe , but are able to have nice things we never ask for. We are truly beyond grateful and blessed God gave us you. We love you Daniel!😘♥️ . . ( Most detailed and patient handsome salesman I've ever dealt with 😉). Ask for my hubby Daniel Hammond at @MullerHonda of Gurnee. And tell him his wife referred you! If a man will trust his family with a product, it's safe for your own! Thank you for staying neutral and allowing the whole experience of buying a brand new car not be dreadful. Not because you are my husband, but you truly are an amazing salesman and you know the product. Very impressed with your professional skills. Thank you for your patience and very detailed walk through in setting up our car.🙏♥️

Everyone at the facility was friendly, accommodating, and genuine. David assisted us through the Costco Auto Program and we were happy to make the drive up to Gurnee from the South Loop to make our car purchase. Definitely recommended.

I purchased my car here in 2011. I have put a lot of miles on my vehicle and Jason does a great job making sure it’s always ready to go for me. I have had headlights and brake lights out and they fixed them for me both times without an appointment. I really don’t even think of taking my Honda anywhere else. You shouldn’t either.

Save yourself the headache and go somewhere else. Typical greasy dealership experience. We were in the area on Thursday and decided to look at a truck. We called the dealership first to see if it was still available. It was still available, however it was getting detailed and wouldn't be available until the weekend. So we made an appointment for Saturday with Jason at 10am. Halfway to the dealership we get a call that they made another appointment at 10 for the same truck. He asked us to put a $100 deposit down to hold the truck. After a very long winded, confusing explanation as to that their deposits actually do (I actually think the sales staff is still confused about this as well), we agreed to put a deposit down. Only to have another sales person in the background say that we can't and it's just the first one to get there gets dibs. We were 10 minutes away, after driving an hour from our home to this appointment (for which were arriving on time mind you), and Jason called again. We were assured the other family wasn't there yet. Once we arrived it was pretty clear the other people had in fact made it there before us, quite a bit before us, because they had already taken it out on a test drive. Fast forward to us sitting around waiting to see what is going on. Finally, someone else has the decency to come out and tell us the other family is moving forward and he'd hate for us to wait around. We didn't catch his name but he is the only person throughout the entire experience that felt honest to us. So instead we went to the Dodge, Jeep, Chrysler dealership down the road and purchased one of their trucks within 2 hours. Much better experience with a honest sales staff. I don't really care who I give my 30k to...but at least this time it was to a dealership that respects a person's time and appointment.

I just completed my fourth consecutive lease agreement at Muller Honda, with David Krochmal. Not surprisingly, all of our transactions are friendly, yet professional. I highly recommend all of the staff at Muller Honda. They will work with you on your time and genuinely want you to be happy with your choice. Go get your Honda!!! 😁🚗

When I was shopping for a Honda Accord, I had a time crunch and decided to email several dealerships to get out-the-door quotes and avoid most of the negotiation process. I emailed five different dealerships and four of them were able to get me the quotes I asked for; Muller Honda of Gurnee did not. I was in email communication with Alan Laudonckas. I asked him several times for an out-the-door quote and he would not provide one. When I informed him of competing quotes I received from other dealerships his responses were "See how easy that was ! My out the door with new plates is about $500.00 more than your quotes you sent us." and later "I'm not sure how you came up with your numbers but I'm here to sell you a car not help you buy one from another dealer". However, he would not provide in writing an out-the-door quote on the vehicle I asked about. His emails to me began to get snarky and condescending until I asked him not to contact me anymore. Needless to say, I got my new Honda Accord at a different dealership in Cook County. Muller Honda of Gurnee could not simply provide me with an out-the-door quote and my experience with them makes me think they are purposely hiding dealer fees. They did not respect my time or my inquiries and did not earn my business. EDIT: I've emailed the owner, who replied to this review, and have not heard a response yet. I sent my email on Monday at 12:50pm (almost 4 days ago). I'm hoping it simply got lost in his inbox and his response isn't just public lip service.

If you're going to buy a Honda, this is the first place to go. Ask for Mark Abraham. He is by far the best car salesman I have ever dealt with. He knows the cars top to bottom. He isn't pushy. He helped us find the perfect car for us. He was easy to negotiate with too! We left with a great deal on our new car. After having so many bad experiences with car salesmen I was dreading going in. I expected it to take all day. Instead we had a great time, got an awesome car for a great price. If I could give Mark more than 5 stars, I would.

Leased a car from ALAN in sales. It was easy and it worked for us, but he told us what was necessary to just lease from him, not honest. Have been buying and leasing for 20 years, whole family - first time I ever encountered a problem. ALAN - dishonest salesperson, told us when we returned a civic and leased a new one that everything was zeroed out - we were even. A few months later, I get a bill for $1200 for overage or whatever. He had told us more than 3x that we would not have overage, he would take care of it because it was an issue. We had overage. We call about the bill and basically he said its too bad on us and we need to call Honda ourselves and try and fix it. I will pay the $1200 because I have too, but its his honesty that I have issue with, and his non caring and his manager said they don't do anything for overages. Again, I understand, ALAN was not honest. Will not go back ever. Only problem of dishonesty I ever had with a Honda dealership or salesperson.

Loved how straightforward my visit was. Came to buy a car and left two hours later with said car. No pushy over-selling.

Jason was so great to work with and was even willing to come in on his day off to meet with me! I would definitely recommend him.

Steve Friedman is amazing! He makes every one of our purchases as easy as possible.He knows exactly what I like and makes sure to find a car that fits our family’s needs. I’ve been working with him for 20 years and wouldn’t chose anyone else.

My fiancé Christine and I would like to extend our best to the crew at Muller Honda of Gurnee, especially to Dan Dan the Honda man Hammond, and Eric for their superb service and personable sales touch in getting us the vehicle we were searching for to handle our needs.... !!! We would highly recommend anyone to visit this location for any purchase or service !!! Rod & Christine

We had a great experience at Muller Honda. Mark Abraham and Nick Reed were especially helpful getting us through the process efficiently and painlessly. We need to replace a car before the end of the year and will happily work with them again.

Spent an evening with Antonio checking out their huge selection of Hyundai’s. He helped us find the right car at the right price. Thanks for making the whole process seamless!

I bought a 2019 Honda Civic sport. Really nice car and very reliable. The people that work at Honda are amazing. Have good laughs and won’t hesitate to helping people finding a car or needing service. I recommend the Muller Honda dealer to anyone looking to buy a car. Thank You Muller Honda

The openness and sincerity of the team at Muller Honda of Gurnee was exceptional. I purchased a car for a good value, and all along the way all members of the team answered all my questions and disclosed all the info I asked for. I felt no "sales pressure" and enjoyed the whole process.

I went in for a test drive and walked out with a 2011 Chevy Equinox. The dealership worked with me to pay exactly what I could afford and they treated my daughter and I great.. The car is beautiful, looks and drives like new, the entire process was quick and painless. Jason the salesman and Jason the financial were amazing, I will definitely go back in a few years to upgrade and definitely recommend them for anyone looking to purchase a new or used car.

Had everything ready to go when I got there. Test drove the vehicle he said if you like it deal is done you will be out of here in 30 min! That’s exactly what happened. Jasen was a great sales person. He told me before I came hard part was done you just need to check Truck out and your done!!!!!! ❤️❤️❤️❤️❄️

Overall, our experience with Muller Honda was satisfactory; it could have been better had it not been for a continuing issue with the business department. Our experience with sales was a painless as car buying can be. Our price was fair and the sales person was accommodating. The service department was somewhat lacking; they took almost three hours to change a set of tires, although the manager had said they'd be done in 90 minutes. The one issue that remains unresolved stems from the business end of the operation. We purchased an extended warrenty through the dealership through Warranty Solutions. We were pitched the warranty while closing on the purchase and felt pressure to make a decision on the spot. After researching Warranty Solutions, we found the company was substandard, had consistent customer service issues and was unknown by service stations in our area. So we asked for a refund, which we were told we were entitled to within 30 days of purchase. We sent an email to the business manager and left a phone message asking for confirmation of the refund, but as of this date, we have received no response. This is very disapointing and we await a response from the business department, because it has marred an otherwise decent car buying experience.

Ivan Navarro is the most trustworthy and reliable sales representative at Muller Honda. I am grateful to him for providing me with honest advice and I went to him to buy my second car in the family. Thanks Muller Honda of Gurnee🙏🏻

Not a bad deal. The Ridgeline is EXCELLENT!! We agreed on an, "Out the Door" price. Which was to include taxes, title & license plate transfer. We received a letter from WI DMV stating that there was a balance due of $121.00 Called the salesperson, Juan on 6/1. Sent to his voice-mail. He called back stating he'd check with the Finance Person & call back the next day (6/2). Did not receive the courtesy of a return call. Paid today (6/8) so the plates were not suspended. Very poor customer service not to mention that both work on commission. We purchase a car every 2 years and are usually loyal when treated like a valued customer. Sad we will NOT return!!

My experience at Mueller Honda Gurnee was great! Jasen Lumpkins ( sales consultant) was very friendly and took the time to explain everything to us. We where able to test drive two cars without feeling rushed into buying anything. He wanted us to be happy with the vehicle of our choice and after some negotiation we did get a honda hrv. He did follow up with us and answered all our questions, I had some minor issues two months after buying from them and still he was very helpful. I highly recommend this dealership and I will buy from them in the future again if I need a car. Thanks Jasen!!

This was a hassle free experience. Daniel Kim made the car buying experience a great one. I would definitely recommend Daniel K. if you're looking for your next vehicle.

Avoid this dealer, tried saying the MSRP was $2,000 over what it actually was and added on a bunch of useless accessories that added an extra $1600 to the overall price. They wouldn’t budge on the accessories stating that have already been ordered and already come with the vehicle. One package was a all season package that the dealer marked up $300 what it actually was. The other was a useless $800 paint protection package that isn’t from Honda, it’s from the dealership (also the package did not cover paint chips). After we said no to this they sent a manager over to guilt trip us into purchasing the car that at this point was $6,000 over MSRP. Overall they were nice but I will not be coming back because they use their kind tone to scam you.

I absolutely loved my expierence at Gurnee Honda. The salespeople are so friendly and helpful and they always always double check and make sure they've crossed every T and dotted every i . Bob Fantollo, sorry Bob if I misspelled your name, but he was such a knowledged salesperson. He really helped me understand what I'm buying or what he's selling. David Krochmel, he was such a friendly, fun guy! He really helped make me feel welcome and at ease for a new car buying expierence. He helped me get everything set up paperwork wise and he was very smart! Edna was the salesperson who helped set up the car's electronic systems and she really knew her stuff!!! She was so kind and explained everything thoroughly. The entire dealership really does try to help anyone's situation. I think this place is a really really good deal, and these people, they won't steer you wrong. Honda for the win!

If you want to have your time wasted, then this is the place for you. Arrived at 8:15 a.m. for my appointment since they mention it would take all day to diagnose the problem with my vehicle. At the service drop off, the technician said that it would take a long time because of the different electrical parts that would need to be checked. I asked about a loaner vehicle and he said that he wasn't sure and would update me on that at 9 a.m. when the sales department opens. I never received an update about that or about my vehicle. I could see from where I was sitting that my vehicle was not looked at until 12 p.m.. They looked at it for 20 minutes. I waited for a technician to come update me since my vehicle was not being looked at anymore and no one came. I went to the service station and asked what the status was and they mentioned that it needed to be looked at by another technician because what they did didn't work. I mentioned that I could see that the vehicle was not looked at until that time which he apologized and said that I should have been updated and sent a message. I decided to stop wasting my time at this place and left. Waited 4 hours for them to look at my car for 20 minutes. Terrible experience. Do not come here.

I had leased from Muller Honda of Gurnee once before and I went into see Steve after receiving an email. Steve was great salesman. No pressure! He presented what he had to offer and did the best he could. The sales manager helped, and they made leasing a car a wonderful experience. Thank you very much!

Very happy with my experience! Daniel was very informative and listened to what I wanted. Got me in the car I wanted with a price I liked, very seamless process. Would definitely recommend him! Easy to talk to, even though I was coming from St. Louis to pick up my NEW vehicle.

Daniel Kim helped us with the purchase of a Honda today. He was very personable and went above and beyond from a customer service standpoint. He even noticed a chip in the windshield on the car we purchased and is going to have it taken care of on his day off! We didn’t even notice it! He also took the time to connect my phone. The General Sales Manager, Andrew, also was very appreciative and no hassle through the process. My parents and I had a great experience there in sharp contrast to another dealership we visited down the road. I would definitely recommend Muller Honda of Gurnee. Thank you Dan and team for making this such a great experience! Sincerely, Ashley, Mike and Trish Espinosa.

Our Saleswoman Gracie - was very accommodating. From timely updates to their available inventory, down to being the best liaison working with the Sales Manager to build an attractive quote. Best part is, Gracie and Team were very accommodating and handled communication via phone call and even TEXT! This is what it means to leverage technology in the 21st Century. Did not have to walk in until to finalize paperwork; which in today’s pandemic driven world - is a blessing! Very Transparent dealership. And overall a great experience. I highly recommend you speak to Gracie at Muller Honda of Gurnee for your next purchase!

Asked about a car online on a Sunday night. Monday 9 am received a call and set a 3 pm appointment with Jason. Car was ready to test drive. Made a quick deal and 30 min later I had a new car. No hassles at all. How dealers should operate.

Overall a fantastic group of people! They were all friendly and possed welcomeing vibes. Whether it's a used or new vehicle they are willing to try their best to help you get a car. I had a great time working with them and I look forward to all the workers success.

LOVE DANIEL! He was very kind, humble and very direct in helping me purchase my vehicle. Definitely recommending him to family and friends. This Honda dealership can’t be beat. The customer service and humility from EVERYONE there was a positive difference than the Nissan dealership down the street. Brian was amazing as well and not trying to sell me anything unnecessary. I’m blown away by Dan and the Honda team. Love love love

Very friendly team and easy sales process! Hondas are my preferred automobiles and now Muller Honda is a preferred dealership!

Muller Honda has always been an amazing dealership to work with. I bought my previous vehicles at the Highland Park location but the Gurnee location was fantastic. I didn’t think I could ever like location as much as the HP one but I did. The entire team was great but the standout was Brian Odom, the Business Mgr, he was so knowledgeable, friendly and efficient. I love my new Honda Passport!

My partner recently purchased a new vehicle from Gurnee Honda and was helped by sales consultant, Gracie Carrasco. Please let me start off by saying that previous to the new car purchase, we went to 5+ car dealers in search for the right vehicle. These other car dealers were full of salesman who were rude, pushy, and unwilling to take the time to listen to what my partner wanted out of a vehicle. From day one, the staff at Gurnee Honda were honest, patient, and helpful. Gracie was not overly aggressive, pushy, or eager for a quick sale. She paid attention to the smallest details and was patient through my partner's car buying process. Gracie is an amazing sales consultant who is easy to talk to and actually listens to what her clients want. Rest assured that if you decide purchase a vehicle through Gurnee Honda, the staff will respect your valuable time and will not make you feel pressured to purchase a vehicle, unless it's the right one for you.

I shopped around for over a month, going to more than a half dozen Honda dealerships from Lisle in Schaumburg, to O'Hare and Elgin. A friend recommended David Krochmal to call In sales at Muller Honda of Gurnee. He was phenomenal to work with. Best trade in value, best price on the new car and very helpful.

I had a really good experience with Muller. They were able to get the Civic I was wanting from their other lot. The rest of the process was quick and easy! I would recommend Muller Honda of Gurnee and their friendly staff to anyone looking to buy a new car.

Brian and David were amazing thank you so much for my new car!

Got an oil change for my 2020 Ridgeline. The recommended oil is a full synthetic. The special was an oil change for $27. I was fully expecting the cost to be a lot more, but was done for the special price. It was a good experience. The only thing I would suggest for improvement is newer chairs in the waiting room.

I can't say enough about what a smooth and easy process my purchase was! Dean and Phil were great and super accommodating to my schedule. No haggling or pressure and got me an amazing deal. I'll definitely be back, probably not for awhile though knowing Honda ;)

An absolutely great experience dealing with their service department. Jose took care of me and made sure I got exactly what I asked for. The guys in the service department are extremely professional and did a great job on my car. Overall extremely happy and will exclusively have my car serviced here in the future.

Great experience with Alan and Muller Honda of Gurnee. It was worth the drive to get a better price than available elsewhere. Alan followed up regularly and kept his word. It was a pleasure working with such a friendly and capable team.

Honestly this dealership isn’t ethical nor a place you should buy a car. They only want to sell you a car if you’re willing to purchase the all weather package totaling 800$. I received an invoice email which is attached stating that the car was pre sold and I have to purchase the after sale items the person before me ordered. Also on the phone they stated when I asked to pre buy that they don’t do that “incase there is damages to the vehicle” when it arrives but another person “pre bought accessories for the car” it definitely does not make sense to me. But I received a call from the most rudest sales manager stating he really wants to sell me the car but the “800$ worth of accessories were already attached so in order to be sold the car I would need to fork up that additional money” very terrible experience. So glad I bought my Honda hatchback sport at brilliance Honda instead. This place doesn’t deserve the Buisness. Management is terrible. Also got the all season weather mats for a better pricing at brilliance (199$) doesn’t make sense where they are pulling 800$ From. Don’t go here!!!!!!!!

Great Experience. David Krochmal was outstanding. See him for anything!!

I leased my Honda HR-V from Muller Honda of Gurnee , IL three and a half years ago, and went back to purchase the car. Both occasions I had very good experiences with super professional, down to earth, caring people from sales to financing. All my questions were answered with patience and sincerity by Daniel J. H. from sales/leasing and Brian O. financing/manager. Thank you Muller Honda of Gurnee team!

My first experiece buying a car alone and it was excellent. I bought my new Honda here 25 years ago and I will keep coming back. Everyone is so nice and helpful!

Bought my first vehicle here back when this was under Rosen management, and have been a regular customer for 16 years. My mother buys from here now, my aunt does, and so do many friends. They treat you fair on vehicle purchases, just do your research to be informed, and service is professional and competent. Service guys take each job personally, and give you great service. Steve F, is a great salesman, and will take good care of you. I've bought multiple vehicles from him, and feel good sending anyone his way.

Our experience car shopping started out great. We brought our kids with, knowing exactly what we were looking for, and being referred to Muller Honda by costco we thought we would be in and out with a great deal.. And we were so close to having that happen. Our service representative was very helpful and gave us three odysseys to test drive and look at. Each one had their own problems but the last one seemed to fit all of our needs. We drove it and did a quick look over it. The car itself was filthy and the outside full winter salt and small surface scratches along with the blinkers and emergency lights not working. We wrote down a list of what needed to be fixed, cleaned and completed for us to purchase this vehicle. They said no problem and we closed the deal. They kept the car for two days to complete the list of items we requested. After two days my wife picked the car up and when she got home, and was able to take a closer look, found a multitude of issues and realized only the light issue seemed to be resolved. The car was not cleaned or detailed as promised nor were the scratches buffed out. After my wife spent hours detailing the car it became apparent that what we thought was dirt and winter salt was actually things such as the windshield being cracked, the passenger side window scratched to hell (it resembled sticker residue before we realized it wasn't), the interior has multiple defects where it looks like a door panel fell off and was fixed and putty put in place to hide holes. On top of those disappointments the headphones for the entertainment system are filthy and mostly broken along with no remote that should have came with it.. and a multitude of other small things. Paying thirty thousand dollars for a used vehicle, I would at least expect it to be cleaned with no chips or deep scratches etched into the glass and for the detailing and buffing/touching up of paint to be completed as agreed upon. We certainly don't blame the representative or dealer for our misfortune, but if the car was clean to begin with, we may have noticed the cracked glass and putty all over the door and dash. We also wish our small laundry list of cleaning the vehicle and buffing out scratches would have actually been completed. Great service is in the small details and this dealership missed the nail.

I liked how everyone was so friendly, made me feel comfortable to ask questions, and always had an update ready and apologized if we had to wait for a little bit of a longer time. Everyone was kind, not once did I pass by the front door and not get asked if I needed helped. Alan was my sales rep, and he did an amazing job explaining anything I was slightly confused about. I have been to other dealerships and have not felt the friendliness that I’ve felt being at Muller Honda.

I bought my car with Steve Friedman. Steve was able to help me find a car that was affordable and had everything I wanted. He answered ever question I had with confidence and really made sure I was happy with every decision I made. I wasn’t a fan of Honda’s before, but now they will be the only car I buy! I will be recommending Muller Honda and Steve Friedman to all of my friends and family.

If I could give zero stars, I would! MAKE SURE YOU CHECK ALL THE NUMBERS BEFORE YOU SIGN AND LEFT THIS DEALERSHIP!!! Save yourself the headache and go somewhere else. DO NOT TRUST OR BUY A CAR FROM “MULLER HONDA OF GURNEE” IF YOU DO YOU WILL BE STRESS AND DISAPPOINTED! DON'T GO WITH ERIC OR ANDREW- (MANAGER)!!! Before signing the contract I was reading it to make sure all the numbers was correct and ERIC told me in a rude way don't worried we see numbers later sign here and there ( in a very rush and rude way ) I was tired and wanted this transaction to end as soon as possible. I trust them and I signed the papers. when I got home the same day I check the papers and the numbers was NOT correct. I went back to dealership same day and ERIC corrected the numbers MULTIPLE TIMES when pointed out." very strange that when they were wrong none of the 4 times was less money". he was making lot of mistake I got stress. Eric did told me If I don't want the car there's no problem I can return it . and I said GOOD bc I don't Want it no more you keep making mistakes on the numbers and I don't trust you no more! he said okay and went for the manager ANDREW. Andrew said unfortunately you couldn't not return the car...wait what? is was like 3 hours apart from I sign the papers! and Eric told me I Can? I couldn't return the car ;( please be careful go to a different dealership Libertyville or kenosha! al principio me atendieron muy bien! finalmente cerramos el trato de carro y mi pesadilla fue cuando estaba firmando los papeles Eric fue la persona que me estaba ayudando con todo lo de el préstamo. le pregunté Eric puedo ver cuanto me va a salir todo y me dijo de una manera muy agresiva no te preocupes de eso ahorita eso lo arreglamos despues firma aquí firmale aya y cuando me enseño los papeles de compra no me daba lo que yo había calculado lo que iba costarme y le dije que me estaba cobrando de mas y dijo algo hice mal y me hizo todo de nuevo y Otra ves lo hizo mal seguía equivocandoce 4 veces se equivoco y todas las veces me quería cobrar de más! finalmente me enoje y pedí hablar con Andrew el manager y el NO hizo nada no me ayudo. al día siguiente traté de hablar con Andrew otra ves, able un poco. y luego me colgó el teléfono me sentí robado!

Excellent buying experience! Easiest car purchase I’ve ever done. I worked with Dan Hammond and he made things super easy without a single hassle. Best car salesman I’ve ever worked with! Thanks for the service.

Juan JR was our salesperson and was very helpful and courteous. We came in to look at a car we saw on the internet and we test drove it and a different car. We bought the car we came in to look at a great price.

Gracie was great. Got in and out quick for getting a car.

Very happy with my experience! Daniel was very informative and listened to what I wanted. Got me in the car I wanted with a price I liked, very seamless process. Would definitely recommend

We loved our experience of buying a car at Muller Honda of Gurnee! We worked with the salesman Jasen and we were so appreciative of how he treated us. He gave us a lot of time with the vehicle to decide if it was right for us. He never pressured or bothered us while we were deciding. He gave worked with us and gave us a fair price! I would highly recommend working with him and this dealership.

Ayesha is a very sales person, very helpful. Financing department very clear and transparent. Definitely earn my respect and hopefully will do business with them again.

Steve Friedman is a great partner when I'm shopping for a car. He goes out of his way to be sure we don't have to settle for a car that doesn't have everything we want. In this sale, he saw a problem with our older vehicle and recognized our frustration with the repeated repairs for the same thing and worked to resolve the problem before I had to take legal action against Honda. The dealership's hands were tied. Thank you Steve and thank you Muller Honda Gurnee.

Service department at Muller is very good and people are very helpful. They are doing a great job in finding recalls and servicing your vehicles as best as possible. They even wash your car after an oil change.

Ayesha sold me my 2019 Nissan Altima SL!!!!! She is the best and I would recommend her to anyone. I’m going to tell everyone I know, if you need a car contact Ayesha at Nissan! SHE IS THE BEST!!!

Purchased a vehicle on 3/22/21 with a clean Carfax. Once I got home I found that the production sticker is gone which can indicate an accident. I called Muller Honda in Gurnee on 3/23/21 and left a voicemail for the sales rep at 9am and sales manager around 3pm. In the voicemail I explained the missing production sticker and that had I known it was missing would not have purchased the vehicle. I asked for a callback to see if I have any options and nobody has called back. 2 stars for easy to work with sales rep. Would have given 5 stars with a return phone call regardless if there were options, just looking for a call.

Great selection and price. Got quotes over the internet and handled transaction by phone before driving an hour to pick up the car. They stood by their quote and no high pitched selling. Wonderful buying experience. Would use again.

Came in with my boyfriend today to get him a new Honda Civic. Terrance greated us right away and was on point with getting him into the car he wanted. Not only did we receive wonderful customer service but were in and out in an hour [unheard if buying a car]. If I ever buy a Honda will definetly come to Terrance to assist.

Muller Honda is a great place for people looking for a lasting positive relationship with a business. From car searching to maintaining your vehicle, they are helpful, professions, accommodating, and friendly. we are 4x repeat customers. Great work ethic.

I have purchased and leased my last 5 cars with Muller Honda. I live next to another Honda dealership but I make the trip 30 miles every time, as I know the staff and management at Muller make it worth the trip. I dealt with Steve this last time who found a way to find the car and color I wanted, for the price I needed. I would definitely work with him again. Steve didn’t have the typical car salesman approach. He was very understanding and easy to work with. If you’re looking for your next Honda, I would absolutely recommend Steve at Muller.

JC was FANTASTIC and experience overall was really good. One recommendation for improvement is that full bottom line (+ gap, CPO fee & warranty costs) should be presented/advertised & upfront, BEFORE down payment is paid & escorted to the financial office, to allow the customer to make an informed, un-rushed/un-pressured decision. Allow the customer feel comfortable that the prices/fees etc. are not determined based upon their decision to go with in-financing

I had an amazing experience at Muller Honda. This was my first car buying experience and when it’s time to get a new one I will go back to Honda, specifically to Dean. He was an amazing salesman, not pushy at all, and did everything he could to get my payments where I needed it to be. He kept things realistic, blunt and I felt comfortable the whole entire time. Amazing experience!!

I went to the used Car Lot and worked with Juan Arias. He was excellent and amazing and made the car buying process easy and simple. He allowed my family and I to walk around the lot, look at cars, get honest and true numbers and made us feel that there was no pressure to sign anything that day. In luck, we found a car and it was a great day. If you ever need business you have to see Juan.

Great experience, first time purchase at this dealer. I worked with Ivan Navarro and also interacted with Nick Reed and the General Manager, all were professional and friendly. They did not push/force any additional services. Ivan went above and beyond on his customer service. I will recommend this dealer to friends and family.

Everyone is always very pleasant friendly and accomodating. I will say I've never experienced a service department as this is. They have patience and don't rush their clients to move on to the next appointment . Each person I've worked with there will go above and beyond . That's impressive and unusual. I'm very pleased with them and very happy with my car

Awesome place to purchase a new car, Dan Hammond our salesman was not pushy and he did everything he could to get us a deal on a new car. Everyone that we met there were very kind and helpful. I would definitely recommend Muller Honda of Gurnee for your next car. I'm am definitely going to be a repeat customer. Thanks to everyone at Muller Honda of Gurneefor making my family's experience there an awesome one! ( Update 12/17/2019 - Took my daughter to Muller Honda to look at cars and again Dan Hammond was awesome, my daughter bought her first new car. I highly recommend if your looking to buy a Honda vehicle, Muller Honda of Gurnee is the dealer for you. Everyone was awesome, from the salesman all the way to finance everyone was awesome. We bought two cars within three months from Muller Honda of Gurnee because of the great service. Thanks again Dan and all the staff at Muller Honda of Gurnee!

Great service at an affordable price done right the first time, every time. I have never had a sour or bitter moment using this dealership for sales and service. They are great all around people that love helping you find what you came to look for. The service dept. is super fast too, even when they are super busy. Love you guys !

Update 2019: Now, Great Experience in whole United States! Brought Another Honda car at this Dealership ! Nothing would go wrong if you tell David, Bob and Brian about your needs for car! You will not miss any other car dealerships after visiting and buying car here. Thanks to Everyone for making experience unforgettable. ........ 2017: Great Experience in whole Illinois! We had a great experience with this dealership for having a new Car! David and Brian are awesome people and I highly recommend to discuss with them. If you have plan to buy your future Honda Car! There are little things these people remember about you... just remember to have patience. Give and take respect..... it's simple!

Brought my 2014 Pilot in thinking I might need brakes after feeling a vibration during breaking highway speeds braking. Eric Bock, the Service Advisor, was attentive to my concern. He assured me Muller could analyze the problem and correct it. Eric added that the problem might me other than brakes. Eric called to fill me in on the findings, what repair was necessary, how long it would take and the final cost. I approved the repair. In less than two hours Eric called again to say the car was ready. And yes, at the price he gave me. Picked up the car. Freshly washed. Repaired. Reasonable cost. Done far faster and less expensive than i figured.

I love Frank Pelini and Muller Honda of Gurnee! Frank went above and beyond to make sure I got the car I wanted on the terms I needed – and super-fast! His main concerns were making sure that this was the car for me and that I was comfortable with the financing details. He didn’t talk to me like the usual car salesman – there was no fast talking and no pressure. I truly believe he wouldn’t have sold me this car if he wasn’t sure I was 100% happy with it. The entire staff was friendly, laid back, and more than accommodating. I love, love, LOVE my new car but I’m already excited for the next one because when it’s time for another vehicle, I’ll definitely be heading back to Frank and Muller Honda of Gurnee! TOP NOTCH!!!

I will probably never go to any other dealer in my life time. Muller has the best prices, best customer service, and best selection. I felt like I could trust our salesmen with our lives. Not only that, but everyone in the dealer is friendly and ready to answer any/all questions! A special thank you to JC Arias for helping us pick a vehicle that met our needs and made ya feel the most safe! Muller Honda was the real deal!!!!!!

BEWARE: DO NOT TRUST/BUY A CAR FROM “MULLER HONDA OF GURNEE” BEFORE READING THIS REVIEW. My wife leased our Accord from “Muller Honda of Gurnee” for 3 years. At the end of the lease we went back to purchase the vehicle. The sales reps kept us waiting while they were clearly not busy. After about two hours, the rep brought us the offer price on a piece of paper which was way higher than what we saw online as the payoff amount. When we told him about the amount we saw online, he admitted it was a mistake and got a new amount from the finance manager Eric Bass. This went on for a couple of times. After negotiating for a couple of hours, and telling the rep that we would rather payoff the car online, he agreed at an additional pay of $500 (for documentation) to “Muller Honda of Gurnee” apart from the payoff amount and taxes. We were then taken to the Finance department , Eric bass, who told us that we are required to buy Gap insurance ($800) if we opt for financing. By now we were tired and wanted this transaction to end as soon as possible. We agreed and signed the papers without going through the numbers or the contract. Later when we went through the contract, we saw it was clearly mentioned that GAP insurance is Optional. We had to call “Muller Honda of Gurnee” for days to get hold of the finance manager, Eric Bass. And then he asked us to email him the account number (which he should have) and other details which we sent. But there has been no response from Eric Bass. In the meantime, we checked the numbers on the contract and they are inflated. These numbers are not what we agreed upon. Summary of “Muller Honda of Gurnee” Review: “Muller Honda of Gurnee” kept us waiting for hours. “Muller Honda of Gurnee” gave us wrong quotes “Muller Honda of Gurnee” corrected the numbers multiple times when pointed out “Muller Honda of Gurnee” said GAP insurance was mandatory when the contract says it is NOT “Muller Honda of Gurnee” charged us more than what was agreed upon “Muller Honda of Gurnee” does not respond to calls DO NOT BUY A CAR FROM “MULLER HONDA OF GURNEE” IF “MULLER HONDA OF GURNEE” IS THE LAST DEALERSHIP LEFT IN THE WORLD AND YOU HAD TO BUY A CAR FROM THEM, DO NOT SIGN A CONTRACT IF THE TRANSACTION TAKES MORE THAN AN HOUR OR TWO. COME BACK THE NEXT DAY. OR THEY WILL INFLATE THE NUMBERS AND YOU WON’T NOTICE BECAUSE YOU WILL BE TIRED. This dealerships quality of customer service is pathetic. Eric Bass is rude and lied about GAP insurance. I don't recommend this dealership. Most of the staff is irresponsible. Worst dealership ever. At Honda Muller of Gurnee, You will be Disappointed! ___________________________________________ Update: My wife was able to speak to Eric Bass. Eric was rude on phone and screamed to make his point. ___________________________________________ Update: Filled the contact us form (twice) at Honda Gurnee website that delivers questions directly to the General Manager Robert Logan. No response yet. ___________________________________________ Update: Facebook chat reply was by a bot. ___________________________________________ Update: Couldn't reach the Honda Finance customer service as we called after closing hours ___________________________________________ Update: In a bid to reach Mark Muller, I had a chat with Ashley on the Volkswagen Muller website. She said that a manager will get in touch with us via email. ___________________________________________ Update: The CSR on Facebook replied; said the GAP insurance still shows active, also said that Bob T (manager) will reach out later today. ___________________________________________ Update: Bob said we will receive the refund in a week or so. ___________________________________________ Update: Received the refund for Gap Insurance, a little less, and no explanation. ___________________________________________ Overall, it was the worst car buying experience. And, it was because of the lies of Finance Manager Eric Bass. The whole transaction cost us an additional $1640 (there is no explanation of why this was charged)

Came in for an oil change, walked over to the shops across the street. Called with my cell phone and left the cell number, after they had looked up my name. We walked back 2 hours later and no record of me calling, waiting 45 minutes more. They said it was my fault I did not get the name of whoever in service took my phone number. We have bought 3 cars here, not again. This is the second issue I have had with the service center. Get a name and notate time if you come to get your car serviced.

My hats off to Muller Honda of Gurnee and a special Thanks to Steve Friedman. Steve was a very honest and upfront salesman. Nothing I would expect when buying a used car. I'm very satisfied with the way I was treated. Anyone out there who's interested in buying a new Honda or a used car, I recommend Muller Honda of Gurnee!

My wife and I have purchased three vehicles from Muller Honda. We get our cars serviced exclusively and wholly by Muller Honda. While I don't like purchasing cars, our buying experiences with this company have all been very positive, free of pressure, while also feeling as if we were given a fair price on each vehicle. In terms of service, we could not be happier. Our service manager, Jason, knows us by name. When we are waiting for our vehicle, I never feel like he has forgotten that I'm there. He always comes out and keeps us apprised about how the repair is going. Recently, we had to have a repair done by another Honda dealer while traveling through Kansas City. I had to go out and remind them three times that I was still there to get updates. This negative experience only increased my appreciation for the efficient, caring service that we receive at Muller Honda. Our cars have always worked well, and I attribute this both to the excellent vehicle that Honda builds and also to the great service we receive at this dealership.

I made my appointment for an oil change. When I arrived the service man met me at my car and was extremely courteous. I waited about 20 minutes and the same man came to me and suggested two services that I should consider now, I told him it was not in my budget at this time and he said no problem. My car was ready in about 10 minutes right near the door and it had been washed. It was a great experience and the service man was wonderful. I hope I get him next time . Margaret Drew

Very poor experience. I went in for a airbag recall no appointment needed per the paperwork. I explained to the service guy, I ONLY had today. He said I still needed to make an appointment. I told him I'm going to have to go to another dealership. He did not seem to care at all. I left there and called Pauly Honda in Libertyville. They said the can ABSOLUTELY fix it today seeing how it is a safety recall. Muller's service department needs to work on "trying" keeping potential customers. Pulled into there service department they did not greet me I got out of my car and walked up to the desk with three guys just sitting there one being on his phone. Pull up to Pauly's service department they greeted me at my car. EVEN with several customers being helped at the service desk. Really the service is night and day. PAULY HONDA is where you want to go for sure!

Car buying can be a stressful experience, but with the crew at Muller Honda in Gurnee, They treated me like family. It took all the stress out of the talking and buying of my new vehicle. I would keep going back to them, and recommending all my family and friends. I personal touch they provide me makes me a life long customer. Thank you Muller Honda in Gurnee. Love you guys.

I called a few weeks back to have my Honda vehicle serviced. I called at 10am on a Friday. As soon as I got to the service department, I got a brash "Please hold" *click*. Sat for several minutes before the same guy came back on, and I explained that I had a door issue and asked when they'd be able to look at it. He states "Well, if not today, then tomorrow, and if not tomorrow, then next week." No commitment from the service department, and lack of manners ensured I'd take this vehicle to Brilliance Honda in Crystal Lake from now on, despite the fact that they are several miles further. Might take this back to your folks in service.

Great, knowledgeable sales persons. Friendly and they don't suffocate you with high-pressure sales techniques. Nice place to shop for a great Honda vehicle. They also have a large selection of used vehicles.

I had a great experience here at this dealership. Wife and I bought both of our cars here, 2017 honda Civic Si and a Hatchback. I have to say that Nick Reed is one of the best guys there. He has taken care of my wife and I to the fullest extent possible. He goes the extra mile to make sure we were fully satisfied. Thank you for everything!

The service department was great. I got my oil and rear differential fluid changed. They gave me coupons for both, which saved me money. They even fixed a nail on my tire and didn’t charge me for it! They seem like a very honest service department.