PNC Bank W Chandler Blvd, Chandler

Horrible bank. Customer service is lousy on the phone, as well as the bank. They charged me 7$ for a card I never received. Furthermore, I have an issue with their virtual wallet card, that keeps indicating insufficient funds. I had 1300 in my checking account? I was referred to their phone customer service, waited 34 minutes to have someone disconnect. Called back and after 46 minutes, I was told to wait so they could transfer me to another support department. Waited 56 minutes(the start time for the call is at 10:05 mountain time), and transferred again, with a we can't find a solution? Took my checking account to Chase, and savings to Desert Financial where I had other accounts.

This is a great location with a very friendly and welcoming staff. I ran into a rather serious issue regarding my account. Thankfully the issue was resolved as promptly as possible. I very much appreciate the efforts and communication from Keli. Who was more than accommodating with my request and in answering all of my questions. Will be returning to this location for future banking needs.

I regret having our business and personal accounts with BBVA. It was a very bad experience, unhelpful bankers and outrageous fees that just pop up on long established accounts. And no two people will give you the same answer when you need help. You will be happier else where.

The worst bank I have ever!! Absolutely disgusted with the business practices. My social and account number aren't enough to access my account!! Seriously!!!

Keli Peetz is the friendliest bank customer service person I’ve ever come in contact with! She made the stress of the large home cash for close process seamless! We need more of her in our world!

I had a recent issue that another branch caused on my account and since I recently visit this location I asked them for help and the customer service I received may be the best I have ever gotten. I visit this branch 3-4 times a week and they are amazing. I know that even if anything bad happens they will jump all over the problem and fix it immediately. I don't think my money could be in better hands after what that team showed me today. Great job Giovanni and Lauren!

This bank has some of the worst customer service I have ever seen. I had an auto loan through this bank and it was a complete night mare trying to make payments, especially when I paid off the loan. No one is friendly or helpful.