PENNYMAC Duncan Ave, St. Louis

It is very unfortunate to say that my current lender is PennyMac [my Initial mortgage company sold to them] and they are the worst lender I can tell by experience. I reached out the them for refinance my house and receiver the quote with rate% and total closing cost including rate discounts points. When I agreed with all numbers in respect to closing cost / rates and filled out the application. Agent [Alex Melgarejo] ran the hard credit history [obviously ] and in order to lock the rate and he asked me to pay $445 for house appraisal fee on phone [ saying rate won't lock unless I pay appraisal fee ] . I wanted all done so paid all fee and signed the disclosure [ contracts with all rate estimated defined and other bunch of papers] . 2 days later I am receiving new contract with $13000 increased to closing cost from no where. When I tried to reach agent continuously 5 days with emails and phone call [none is returned] . After 5 days, he responded saying management can not give locked rates on the contract. I was like really ? And they call themselves top conventional lenders who breached the contracts and backing out. What a waste of my time and hit hard credit run. I would not recommend anyone to trust them

I worked here for 6 months they were supposed to convert me to permanent in 3. Worked me up until they fired me via voicemail. They have unrealistic expectations when it comes to calls and notations. You are not allowed any back office time in order to complete work with one client before you’re bumbarded with another call interrupting your workflow. Too demanding the pay is good but in all honesty very stressful job

Don't go with this company. If you get them as a servicer try to get another one. Employees are rude, not helpful and won't tell you what you need for your file. They are slow at processing anything. We had a spoc tell us we will be denied for our modification because she didn't like our attitude when it's been 4 months and we aren't making any progress. This company is a joke, can't wait to get away from them. Management is slow to respond to requests to speak to them. This company is worse than us bank!

This company is unbelievably bad, I am not sure how they can possibly remain in business. I am a customer (not by choice) after they purchased my loan from another bank following a refinance. There customer service representatives are not competent and cannot give any reliable direction on how to solve an issue with the loan. The loan balance is not accurate (by thousands, and not in my favor) and they seem to refuse to or be incapable of assisting reconcile the balance. It looks like I will likely have to file a BBB complaint after already spending hours talking to their customer service. Avoid this bank, I certainly wish I could have.

I just refinance my VA mortgage with PennyMac and the experience was awesome! I would highly recommend anyone looking to purchase or refinance a home to contact PennyMac; the staff is superior. I worked closely with Laurie Baker and Rachel Harris and they went above and beyond to take care of all of my concerns. No matter what the issues were they worked expeditiously to get me an answer and it was always in my favor...they take customer service to a whole new level! Other companies probably should reach out to PennyMac for some Customer Service training. The only thing that I could complaint would be the having to state my name, date of birth, and SSN on each and every phone call....and we all know that is not a real complaint! It’s for security purpose, I get it...it becomes really funny after a so many times. Giggles, giggles!!! If anyone have any questions or concerns about the process I would love to be able to assist you; feel free to reach out to me...otherwise, please reach out to Laurie or Rachel. Shelia

I worked for PennyMac for a little over a year as a loan processor in 2021. If you want your refinance or home purchase to be a complete nightmare this is the company for you. There’s mass internal confusion, miscommunication, no one is licensed, there’s hardly any training for employees, no accountability, they don’t really monitor calls from their employees, there was alot of “I am the manager” situations, employees and managers disappear for hours at a time. If you read other peoples reviews you will see a trend of rude employees, slow responses, unresolved issues.. No one knows what’s going on is why. It’s by far the worst company I’ve ever encountered as an employee. Not everyone will have an issue but when you do.. good luck. Stay far away from this company.

Had a very positive experience with Drew, one of the home loan specialists. I have used PennyMac for a couple years and chose them for the refinance. I will say that it's been a bit of a delayed process, and sometimes hard to get a hold of the right person, but today, the day before closing, Drew really made it happen. The closing was potentially going to be delayed because of 1 document missing, and Drew helped get what they needed and then stayed on the line until there was confirmation that our closing was still going to happen on time. Really appreciate the extra effort during this time.

One of the worst experiences on a Refi!! Being a Realtor, I get a chance to work with different lenders from all over. First, I requested my own title company. The processing team selected someone of their choice. I then instructed them to switch everything to my choice of title company. It took literally 3 weeks, and finally got it done. Second, I was scheduled to close but couldn't close on time because they couldn't get the disclosure out on time. I had to reschedule closing. Third, we finally closed and 5 days later still have not funded. Keep in mind this is a refi with the same company keeping the loan. How do you not fund yourself?? Well, I wouldn't recommend anyone to Pennymac based on my experience. I will definitely tell my clients to avoid this company at all possible.

I rarely post a review but this one was so terrible that I had to warn others. I’ll keep it as brief as possible. I had over 2 months to close and all my docs were received well in advance of closing. I confirmed the week prior that the loan was funded. I confirmed that closing docs will he sent to title company 2 days prior to close. The result? Closing Docs were never sent until the day before close. Title company didn’t receive funds in time for close resulting in a delayed closing and the seller needing reimbursements for costs related to the delay. I made multiple phone calls to PennyMac during this time. I had no problem getting a hold of my loan specialist leading up to the closing but when it wasn’t going well, I could not get a hold of her for over 2 days. (Emma). I made several phone calls to PennyMac and never talked to the same person twice. Each person told me that they’re sending an email or message up the chain but no response from anyone. Finally got a hold of a manager (Theresa) who was kind enough to call me back but ultimately wasn’t able to resolve the issues with the delay. This is my 12th property purchase and the last one with PennyMac. Do yourself a favor and shop around for mortgages. Go with a local bank if possible and ask them to match your best rate.

Pennymac is not a quality company you want to do business with. Had storm damage and had to send claim check to pennymac for endorsement. Took 2 tries to get first check to them then second check came. Sent certified. It was never signed for. Had insurance cancel that check and resend. Given multiple addresses to send check to. Ask for supervisor, was hung up on. Everytime you call you get a different answer. They have no clue what they are doing.