St. Louis Community Credit Union Forest Park Ave, St. Louis

Over the years my experience has been pretty good. I have had my fair share of hiccups. This last time did leave me with less confidence. They closed my acct after I had spoken with someone. I then spent an hr on the phone with someone who took me in circles and after that I got a call from another rep saying she will reopen my acct. And throughout all that I still have yet to receive anything stating they closed my acct. Not too mention they accepted 2 deposits and still held my funds for about a week before I called.

I absolutely hate SLCCU. The lack of weekend support and security completely blows my mind. My card got hacked (I still have my card physically with me and it’s not lost or stollen) and the person successfully completed their fraud mission. Not once did I get an email, text, nor phone call making sure that the transactions were made by me. My information was abused at Walmarts and other banks across the country: Arkansas, Alabama, and Arizona. This is the last straw with SLCC. Horrible banking.

Horrible customer service at the location on St Charles rk rd... If you bank with them be prepared for a lot of inconsistent shenanigans. The place could be so much more better if the owner took time to see how they are beeing ran

Don't go here unless you have 2 hours to waste. We all have to use the drive-through, and it has never taken less than an hour. This is the WORST credit union (banks too) I have ever used.

I’m currently in the drive through with my Dad as he is paying his car note. This girl is ABSOLUTELY HORRIBLE WITH HER SERVICE! I mean just flat out rude, unprofessional, and unfriendly! This is not how you talk to a customer! I’ve been in customer service for 29 years. And THIS is the perfect example of what NOT TO DO! My dad is a senior citizen. And he’s not feeling the best, but he drove all the way over here from across the water and came and paid his car note. Whether he’s sick or not? This service is way less than what is desired. I’ve been thinking about opening an account with them. I’ll pass. I’ll stay with my bank.

The bank has been pretty reliable in my experience. It may not be the optimal choice for managing large transfers and deposits quickly, but the personal touches are appreciated.

Have been banking with them for years despite numerous issues I have had with them(completely inconsistent customer service, broken atms, limited capabilities, among others) over the entire time I've banked with them. Recently had gotten scammed in a transaction and I had documentation to back it up. They stated they would do an investigation and reached out to the company for a charge back. the company(the same one I got scammed through) stated there are no dispute options available so STLCCU closed my dispute and the rep lectured me about personal responsibility in their e-mail response. Will be closing my account with them as soon as I pay off my remaining loans through them. Never again. EDIT: I am editing this review after having been contacted by one of the managers at the Credit Union. She immediately apologized for my initial experience with this dispute and took care of the transaction herself. I appreciated her taking the time and the initiative instead of letting the issue stand as it was, as I was dead set on closing my account off of my initial encounter

I have been locked out my card twice in two weeks. It's seems like it's always on a Friday when they are closed no 24 hour service, and no help until Monday. This is very inconvenient. I had to get a replacement card that that try to make me pay for.

St. Louis Community Credit Unit is very limited in its technical and account capabilities. I’ve been a member for about 10 years. I will close my account this upcoming year because the credit union also lacks great customer service. The app produced an error that prohibits me from logging in. I haven’t been able to log in for about 1 month and 2 weeks. The app is more convenient and user friendly. I messaged the team through the online portal and today makes a month that they are still researching the issue. No mention of a completion date-no accountability. I learned that the banking team cannot see any payments via ACH until the payment is actually taken out which provides a false view of your available balance. If I have an app it should calculate ALL transactions or else it’s outdated. My other applications via other banking institutions will show as pending. No here. No explanation other than it’s in my agreement per a manager. This message was relayed to me after waiting for 5 minutes. That response is what prompted this review. The lack of accountability is astonishing and the professionalism can be improved. I wanted to keep banking at home but it’s time to move on to credit unions with more product offerings and sophisticated technology.

I’ve banked with St. Louis Community Credit Union for almost 20 years. My experiences has varied over the years, having had better and more personal customer services in former times. As of late, my experiences has been filled with frustration and poor customer supports. It’s not okay to have poorly executed processes at the expense of the customer. If you look at this credit union, compared to others in the St. Louis community, you’ll see it’s lower rankings. The empowering thing about this is my options to do business elsewhere. As I often say, OPTIONS IS POWER!

Why do I keep my money at this credit union. I will be looking for somewhere else to do my banking. It’s sad when you have lived in stlouis you’re whole life. And pick stlouis credit union to do your banking. And when you have a problem with your account they don’t do anything to help you. I am so mad right now. And you say you help the community well I am part of the community. And you didn’t do a thing to help. So you can keep your messages after my review. You got my number if you want to talk. TAKE YOUR MONEY SOMEWHERE ELSE!!!!! I wish I could give it 0 stars. Look at most of the reviews most are all bad.

I rarely ever go to the bank or use the Atm. But whenever I do go it’s ALWAYS an issue with the atm either it’s broken or there’s no money in it. And the location I go to on Olive has two ATM machines and neither of them work. I don’t like using the drive thru unless I’m withdrawing a large sum of money. My experience over the years have been horrible I’m starting to dislike this bank very much.