Peapack-Gladstone Bank - Califon, NJ County Rd, Califon

Update: I had a chat with customer service regarding the new ATM machine. All I received was apologies, we understand, sorry, etc. I doubt that they have the authority or ability to communicate this issue to staff that can make changes. I left with a feeling that my concerns were dismissed. Original post: What bank considers an upgraded ATM machine an improvement in service when it operates like no other ATM. An example: First: The machine is slow and does not always respond to user selections off the touch screen. Second, the bank card goes in the ATM slot with the widest part of the card, sideways if you will, unlike any other machine I've used. No big deal but why not keep it like the previous ATM. Third, I requested a withdrawal of $400 as I usually do and not paying attention to an intermediate menu item that determines the bill size, I get four $100 bills. What business wants to break a $100 bill, especially if they don't know you? Went back to the drive-through and had the teller give me twenty $20 bills. I contacted PGB and expressed my disappointment with the upgrade, my only request as an improvement was to have the default bill size be $20, I'm not holding my breath. The majority of my interactions with the bank are via the ATM, big zero on the upgrade. The only upside is you can request $5 and $10 bills. Bank staff is great, the ding is against PGB's decision to "upgrade" their ATM without considering the impact to what it is used for the most.

Very nice staff. Very personal service.

I always receive excellent customer service here. Friendly and efficient staff. Personal banking.