Parkside Lending LLC Redwood St, San Francisco

We refinanced using a broker in Nov 2020. Parkside Lending is who we ended up with for our loan servicer. From Day 1, working with them has been frustrating and stressful. All I wanted to do was give my money each month when it was due. They would not take payments electronically unless I set up for them to take money out when they wanted (instead of me sending money when I wanted). While I don't have a problem giving the money when due, I want to send more than what is due each month to chip away at that principal. Anyway, because of this, my bank would mail them a check that they would need to process. I set it up to send them payment a week before it was due so it would be received on the due date (weeks before the grace period ended). They would regularly take their time in processing and applying my payment. Once my payment was cashed and the money applied then unapplied and it took almost a month before my account was corrected. Every time that I have contacted customer service, I have been greeted with friendly sounding voices that cannot provide any information to resolve my issue. I have received harassing phone calls "reminding" me of my payment due when it has already been sent (before the due date mind you - they just hadn't applied it yet). Most recently, they sold my loan. I found out a week after the fact from the new loan servicer. Three weeks later my monthly payment which is over $2500 and was sent a week before the due date so it would be received in time has not been cashed and has not been transferred to the new lender. I will now have to place a "stop" on that check and cross my fingers someone doesn't try to cash it (and yes, I did request that it not be cashed and instead returned to me). Cross your fingers for me that they do what they said they would because I have little confidence in this company. Oh, and after reading another review, please also cross your fingers that they don't report to the credit bureaus that I'm not paying them after they sold the loan! If you have a choice, I would recommend going elsewhere.

Parkside Lending was selected by my loan broker for refinance of my mortgage for a lower interest rate. I got a good interest rate, but WHAT A NIGHTMARE!! Somehow, when they took over my loan, they used the mailing address which is different from my legal address, assigned many years before mail was delivered. As a consequence, they would NOT ACCEPT my homeowners insurance, which was issued correctly for the property using the legal address. I tried and tried to get someone to fix this on the phone, and documented in writing to 3 different offices that the 2 addresses were the same property, but Parkside just kept sending letters threatening to charge me for alternative insurance. AND THEN THEY DID! I got an email stating that a new insurance policy for $922 had been charged to my account!! Impossible to get through to a supervisor and nobody was able to help me, or seemed to want to! In the end, I am now refinancing the loan with another lender. If you value customer service, AVOID PARKSIDE LENDING!!!

We had used Parkside for the purchase of our home and was recommended to work with Todd. I am so glad we did! Overall, he made the experience of the sale of our home and purchase of the new less stressful. Use them and you won't be disappointed. Constant communication and even would just check in to see how we're doing. Wow..just wow!

I’m very happy with the service I received from Mike Fornero of Parkside Lending. He made sure that I understood the process and informed me of the benefit to getting this loan. The team of people he worked with were also excellent. Great communication and I was treated with respect. He got it done!

We just purchased our first home through Parkside Lending; we worked with Jordan Ashton who I cannot recommend enough! From start to finish Jordan was very professional and made the entire process easy for us to understand. Jordan was always quick to answer emails, and if there was anything I needed clarified further, or just had a quick question about something, I was always able to give him a call or text him directly which was convenient!

Parkside was great in assisting us with a complex loan. The AE , Lyn took the time needed to get us over the finish line. Would definitely consider working with her again.

As first time home buyers my husband and I are extremely appreciative for Rodrigo and his team at Parkside Lending LLC located in Schaumburg, IL. We had such great service, any questions we had or anything that we did not understand we got an answer for. they took the time to explain in detail to us all we needed to know. I'm very grateful and thankful for all the professional services we receive. We are glad to say we are now home owners!! Thanks so much Rodrigo and Team, --- Norma and Rafael Rivera

Allen Smith and his team couldn't have done a better job on processing our loan. The level of communication goes above and beyond what we were expecting. We were well informed every step of the way and if we had any questions they were always answered. Highly recommend!

Ed Goggins is an incredible Mortgage Advisor!! He has many years in the industry and has the experience needed to make the best decision for your and your family!! Ed, will educate you on every aspect of the mortgage process! His communication and transparency makes the process so easy!! Ed will ask the right questions to find out what your wants, needs, and goals are!! Ed and his team will walk you thru every step of the way for a quick closing!! Ed is a true professional and the best mortgage advisor i have every worked with!! I recommend Ed to all my close family members and friends!!

Parkside was amazing at preparing, informing, and accommodating us during our entire loan process. A very professional service that was also personable. You can count on them with questions or concerns. From our past experiences, its a long and tedious process a get a loan or refinance for homeowners. However, with Parkside the entire process was extremely easy, well organized, and the electronic processing along with consistent communication, increased our ability to go through it all quickly and painlessly. I highly recommend Parkside! Dr. Vaiana

Allen and his team went above and beyond for our client! I don't think any other lender would have done what Allen and his team did! Just a great experience for myself, but especially for our client. In the end, that is all that matters! Taking care of the client! Great job!

Me and my girlfriend worked with Jorge Ramirez for our loan. He was quick to answer all of our questions from the moment we applied for the loan, to the moment we purchased our home. He never kept us waiting on answers, even on the weekends. He always kept a positive attitude and made us feel comfortable. Additionally, he treated us with respect and made our first home purchase a great experience.

Outstanding service. Highly recommend. This was the easiest closing process I have ever experienced. We are very appreciative for Nicole And Her Team.And how She kept us up to date on everything. The whole loan process went smoothly without any problem or delay. The process went as scheduled, days, dates & time was honored. Everyone was great. Very good job. Our total experience from beginning to end was just amazing. It had to be the best service we have ever received from a lending institution. Everyone we had contact with was friendly and very professional. And the entire transaction took place in a very short period of time. Outstanding service. Highly recommend.

Our experience was a very positive one. The process was very smooth and was overseen by our loan representative, Yolanda Akers. We felt like she treated us as a priority, and kept us informed and updated at all times. She was knowledgeable and professional and it was a pleasure to have her on our side. I would highly recommend her skills and services to anyone needing a home loan or refinancing of a loan.

Comment: Ed kept us up to date on process. Explained how process would be handled as we live out of area. Was available when I had questions. All documents were sent when we were told, notary was arranged and came as scheduled. Did not need to worry about any aspect of transaction. I would recommend him with no reservations. He was great to work with.

I highly recommend using their Service, The loan office Anabel Rodriguez went above and beyond to help me on my mortgage loan!! This being my 1st home mortgage, I was not aware of how the process worked, she (Anabel) waked me through the process, explained everything to me and answered all my questions. It was very pleasant to work with Anabel and the team at Parkside Lending, they kept me updated, they answered all my calls, email, and texts during and after normal business hours, even on weekends!! There response time was extremely rapid, little to no wait time to receive an answers. Overall, If i could rate them higher then 5 stars, I would rate them a 10 stars, great customer service, rapid response time, kept me updated during the entire process and most important, they made my experience painless and stress free!!!

I have been dealing with Nicole Lambros for years! I highly recommend her to all my clients, friends and family! She is knowledgeable, experienced and most of all accommodating to all my clients needs! She returns every call promptly even on weekends. She goes above and beyond, very pleasant and friendly. Me and my clients are very satisfied with her services.

Ed and his team got me to the finish line and into homeownership within 2 months, in my experience that is pretty darn quick! They were attentive and helpful throughout the entire process. I would recommend Ed and Parkside Lending to first time home buyers, repeat buyers and even if you are looking to refinance your home.

Wendy was prompt, professional, and courteous. She was patient and thorough answering all of my questions, my clients questions and concerns. She kept the ball rolling and the process was completed in the time frame promised. There were absolutely no surprises at settlement. An excellent job!" Wendy went above and beyond during the entire process. Such a blessing and pleasure to have worked with Wendy!

Tanya and her team have been the best experience with a lender I have ever had. They made the progress so easy with the borrower that everything felt like a breeze to get through from pre-approval, application, to clear to close. Her team was very engaged in every step of the way which eased the stress a lot for always being in the know. I would recommend Tanya and her team every time I will get the chance and will use her services the next time around I get the opportunity.

John and his assistant Dorothy are amazing and get the job done with ease! They are always a phone call away and ready to tackle any questions or concerns that you might have!! It was great working with them!!

Parkside Lending is a great wholesale lender. The staff is fantastic, support is great, and their software and systems are so easy to work with. I give them a five star rating.

We have been doing business with Jayne for well over twenty years. Jayne has wonderful professionalism, customer service, and is exceptional at communicating. We have recommended her on several occasions to friends and family. She is a leader in her industry and her attention to detail is impeccable . She has always been easy to talk to and helped us navigate the best decisions for our mortgage needs.

I would like to thank Angela Qawi for helping us out with the process of buying our new home, she was super professional and patient, she treated us with respect and kept us informed every step of the way. I would strongly recommend if you are looking for help with the purchase of your home to give her a call. Again, thanks so much Angie, it's been a pleasure working with you.