OneMain Financial Commerce St, Springfield

The worst financial company at all. Once you apply online you get a call the next business day, unprofessional customer service take care of your call, after taking all your personal information they cause a huge bad impact on your credit score then disapprove your request. I have never seen any worse service than this financial institute in years. Stay away from them.

My husband applied for a secured loan online, and I knew he had some questions about it. However I wasn’t there to assist due to work obligations. My husbands cousin wanted to make sure he knew what he was doing and Janelle Jones couldn’t have been more condescending. She told him that his cousin needed a power of attorney to speak to her or she had to be on the loan. First of all she needs to understand the different populations of people she works with. It wasn’t as if my husband wasn’t there to verify the information or give her permission to speak to his cousin. She was very condescending. She then stated that a power of attorney would be needed and it had to be looked at by the underwriting team. It’s very obvious that she lacks the experience because although we have a power of attorney, if my husband gives her permission to speak to someone that’s literally staid I feel right next him, then she should be able to accommodate. She said her name loud and proud from my understanding, as if she did something to save the world. The other office is Alexandria was more accommodating than her and I wish the account was handled by them. All he really wanted to know was if he could qualify for a lower amount if he did unsecured. That’s it. But he was so thrown off by the situation that he didn’t even ask nor did his cousin get to ask on his behalf. She needs more training on the ADA as well as customer service.

Worst place to do business. They promote false information in that they advertise to help consumers with any credit score. They are worst then scamers. Take your business elsewhere if you have a need to borrow, where you are appreciated as a valued consumer and not just a SIDESHOW JOKE. NOT A PLEASANT EXPERIENCE AT ALL, find someplace else that can show concerns for your overall needs., not just tell you that there is nothing else they can do. One Star is actually to good of a rating.

I love them. Worked with them 2 times now. And they never make you feel bad for having debt. They really express and show their willingness to help you consolidate your debt.

This location has the the worst customer service ever! I do not recommend anyone to use their service. Jeanette and the Manager Jim Orsini treats the customers as numbers verses as persons. Little do they know that customer have choices and can take their business elsewhere. Do NOT WASTE YOUR TIME GOING THERE!!!

I approved by online but when I got a phone call she was talking so fast and she told me you're not approved the customers zero never ever going to Springfield branch

They are all wonderful there at the office in Springfield, VA. Did it all over the phone. For someone who has poor credit and is working on it to better their credit scores and when you are turned down at every bank and lending institution, it is nice to know that you have somewhere to go where they treat you with respect and take the time to listen to you. Keep up the great work.

The First thing i did not get the amount i asked for which is fine . The lady on the front disck doesn’t give you the chance to talk or choose . She took me to close room and asked for my ID i felt like i’m at police department. Waiting them to arrest me . If i’m doing a business and i’m pay interest so no need to tell me what to do . I didn’t appreciate her way and how shr is rushing the stuff. I had an appointment with some one else and she cameand telling me she’s busy with other claint . What ever. Ashley was a good lady the person i have my application with . But she’s a right person in wrong place. Thank you.

One Main Financial has been my go to place when I need a loan or additional funds. I’ve been a customer for severals years. Their representatives are kind, eager to help and willing to go an extra mile for you.

Great Customer service and Great job in using automation to make things very easy for Clients. Highly recommend them