Northwoods Automotive Ashley Phosphate Rd, North Charleston

Gary was an awesome sales person! Very patient & kind to my needs! Overall one of the best experiences by far when purchasing a vehicle! I give them 5 stars and a thumbs up! I'm very satisfied

I will say when you go to purchase a vehicle you are welcomed nicely. ( good sales people ) we put a 3500 down payment on a SUV. Fast forward 3 months my cars insurance was going to lapse for 4 days cause I wasn’t getting paid till 4 days later. I try to call them and inform them so they stayed in the look. Took 8 calls for someone to finally pick up. As I informed them. They said it was fine and that I just needed to email them when my insurance got Reinstated. 4 days later I pay my insurance. And send over the info. I go to try and pay my car payment and my account was locked. Again I try to call them. No answer. I called 14 times and left messages. No answer. I email again no response. So the next day I try to log in to pay. My account was still locked. I tried to call and email no answer and no response this went on for 4 months. And finally they answered and told me they needed me to lay 4 months late fees and the payments. I then explained the situation. They did not care. They said I should have came in to the store. I then explained I lived out of state. So that would not have been possible. So I end up paying 3 months of late fees and payments. I told them I would pay the rest in installments with my monthly payments cause I didn’t have any more savings. Fast forward about 2 months I barely miss my payment by 12 days. I tried calling to explain my husbands payment was cut short. His job screwed up everyone’s pay. And instead of reaching out back to me. They repo my car and don’t bother calling to tell me anything. And again I play the calling game trying to reach them. I will say my car never had mechanical issues. Which is a blessing. But the over all service of this company is trash and would not recommend them to anyone ever again. And I took a loan out to just pay the car off to get out from under this crooked penny pinching company.

Great salesman good vehicles they just need to do better when it comes to making late payments customers should be able to make payment 24/7 and shouldn’t have to travel all the way to Charleston but I’m sure it was purposely done like that so they can repo you how can you make a payment when they lock your account never seen a dealer stop you from making payment but other than that no issues

Today at Northwoods Automotive was a wonderful experience, from the time I was greeted by Mr. Gary and ending with Mr Darryl, thank you😍💕

Service Dept is EXCELLENT! Roger went that extra step to make sure to diagnose exactly what's wrong and then fixed it at a reasonable price. Because of that I had him perform more service work on that vehicle and I'm now having multiple repairs done on two of my other family vehicles that I'd been putting off, and I've been recommending him to EVERYONE. I haven't bought a car from Northwoods but will definitely give them a look in the future when my younger kids need a first car. As for the reviews about "bad cars" or "lemons" -- Folks, you're buying cars that generally are 10 years old or more, or have a lot of miles on them. Stuff breaks, and it's not predictable. Once a car gets over 100k miles, you might as well figure on spending an average of $100-$150 a month on repairs (average meaning nothing for several months and then $500 one month, etc.). Keep that in mind when determining what you can afford for a monthly payment, as well as when they offer you a service contract. You might even consider negotiating a tune-up and changing all the belts and filters into the purchase. And please always remember to change your oil regularly after purchasing. I'm sure Roger and Northwoods would do that for you at a reasonable price.

Friendly environment. Great service and customer service experience. I went to Lisa and she was helpful and then I went back to see Victoria and she finished up my car purchase. Great Team keep up the good work! Edit post above was 4 years ago. I went back to see about getting a new car but thank god I knew better this time around took the car to a shop to get a diagnostic test done and it came back with 7k in repairs cost and they was asking for 13k and if I never took it to get looked at I would’ve been without a car in 3 months of less. Funny thing is I drove by there today and the car was sold. Smdh please take your cars to get checked out. I did have issues with my first car so that’s how I know better now. It was a pretty third row suv clean inside and outside but definitely a surprise under the hood

Awful customer service! This place is a scam and all they want is money! They don’t care about the quality of the vehicles they sell or about customer service!! I would not recommend doing business here at all!!!! I purchased a vehicle (gave 3000 in cash) not even a week ago two days later the brakes started grinding really bad, took it back and now they want 100 bucks to even look and see what’s wrong with it and then they want me to pay to get it fixed! The owner himself is not willing to compromise or meet me halfway on anything! He just wants more money. The funny thing is I was going to come back in a month get a vehicle for my daughter but I’ll never do business here again. And I’m going to make sure non of my family or friends do. Now I’m trying to find someone (because I refuse to give them another penny) to repair rotors and brakes on a vehicle I just purchased 5 days ago.

Got a break on the price. They have a clean lot and attentive staff. Got a fair price on what should be a good car. Time will tell. Mr German is a good easy guy to deal with and I thank him for his patience. The "boss" excepted a fair offer and did all the paperwork needed to drive home on a Saturday. I won't have to do any DMV stuff. Very professional.

The salesman was very nice and respectful good people to work with they do a awesome job

I wish I would have read the reviews before I purchased my vehicle but I was desperate. It's been nothing but a run around from the start. The first issue came when I decided to cancel my warranty so much until I finally just called the warranty company and took care of it myself. I was told when that happened the money would be applied towards my principal balance which I almost a year later no one can tell me if that actually happened or not. Not to mention they won't allow me to apply that towards t amount that is due which any decent bank would do. Flash forward I was late on a payment which caused my car to be repossessed which I take responsibility for. I called to get the amount owed so that I can pay it to get my car back yet again I was given the run around. First I was told that I can pay what I have now then pay the rest and then I was told no you have to pay in full sorry. And then I asked when I pay you can I go and get my car after you contact the tow company I was told no only to have them tell me that it's exactly what needs to be done. Honestly I can't wait to pay this car off so that I can be done with them.....never again. And it's to bad that once I get my commission I can only pay two months in advance. Long store short I should have read the reviews first because they are right once they have your money the could careless about you as a customer. Update - After everything was said and done I ditched the hunk of junk and never looked back. What I didn’t mention in the original post was that the car had a faulty fan so there for the car would run hot within min of the car being idle. Long story short it just wasn’t worth the stress not to mention that the tow company wouldn’t even answer my calls when I attempted to pay them for the vehicle storage. Thankfully I know have reliable that has zero issues. Which thankfully they have nothing to do with.

I absolutely had the hardest time getting around before I got my car from Northwoods Automotive. I had to catch rides with any and everyone. After a while people grew tires of me asking and some even stranded me in the night. I'm so happy they came into my life. I got a practically brand new car for a good price. My car only had 39,000 miles on it and it was. 2015 model. God is good. I am so happy that I chose Northwoods Automotive!

Always sells great vehicles and great customer service!

I should be able to get my $1000 deposit back, due to mislead information. I brought a car in the past from you all and it went smooth. I got a second car and return it due to miss led information. These new staff is something else. Mr. Darrell is awersome , but these new staff is something else

Roger in the service department is the best!! My car did not have working ac and was making a weird noise so I took it to Gerald's and they told me that I would need to pay $1700 for ac but first I would have to take it to this other place to get my wiring replaced because they said a rat chewed it up. Between the two places I would have spent a minimum of $2000 to fix my 10 year old car. Took it to Roger and he fixed it for less than half that price! This is why I take my car to Roger to get it fixed! It also took him less time to fix it than it would have if I did it Gerald's way.

My experience was great start to finish the only problem I had was sunroof leaks really bad when it rains And rubber missing from around door. But now I have a issue with getting my tag for my vehicle can't get a answer from business office left several messages even texts no response can't understand it

Great selection of cars at great prices. Everyone was very friendly and gave me time to look at the cars I was interested in. No pushy sales people and multiple purchasing options. Bought a great reliable car at a very fair price.

I had a warm welcoming experience. I was made sure that I understand everything that was going on, any question I had was answer. Gary made sure I kept a smile on my face the entire experience

Friendly and polite staff willing to work with us on our situation when other dealerships weren't.

They are the best when coming to get a car appreciate everyone at north woods automotive

This was the easiest dealership I have worked with. I was in and out in 2 hours. Darrell, my salesman, was efficient but also made sure that everything was covered at the best price in town. I recommended anyone to go see Northwoods Automotive.

BEWARE❗️TREAD LIGHTLY. Put a down payment on a pick up. Engine went out less than 2 weeks of driving. They did offer an extended warranty contract to purchase, which I did. Michelle told me that I needed to pay for half of the repair up front and that it will be a two week process. This was on May 28th. There was very little communication about the repair. I called and left several messages. At this point I contacted an attorney and of course now, the truck is magically repaired and ready Aug. 2nd. By now, I’ve already had to purchase another vehicle and no longer needed this vehicle. All I wanted returned was half of the repair because Michelle told me this was a 2 week turn around and they know she told me this and they know she was wrong for telling me this. Now I’m out of the down payment and the repair money but I won’t be for long.

The worst I have ever dealt with. Bobby Strickland has not sent my grandparents the title for the vehicle in over a year. Then he ask them to send additional $150 to get the title then two weeks later he said he cannot find the title. Now I have to leave my home 6hrs away to come handle this matter. Who takes advantage of elderly people. This is ridiculous

I purchased a Mercedes Benz from this dealership a week ago. The asking price was very reasonable and the vehicle it's self was well taken care of. The sale process was very smooth and Darryl was very efficient in making sure I understood all my options. They're not trying to take your head of with the prices and genuinely want to see you in something you can afford. 5 days later there was an issue with the vehicle. Darryl went above and beyond to rectify it and made sure I understand the process step by step. Northwoods comes highly recommended!

Darrell is awesome and always there to help. This is my second time purchasing a vehicle but this time things r different. If u call and let them know ur situation (financial and that u need more time to pay) they say they will make note but being 30 days late is cause for a repo. What does a customer do if they ask for more time?

Me and my husband got our 2007 Chevy suburban from them about 3 months ago. They were super nice and friendly, and joked around the whole time. I highly recommend them to anyone. They even fixed the crack in the windshield that was there when we got it.